ADP TotalSource vs Connecteam

Paylocity

BambooHR

Rippling

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

BambooHR centralizes employee, payroll, time, and benefits data in one platform, ensuring accurate, secure, and coordinated information for peace of mind.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

Manager

Customer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.

Executive Director

ADP has been very supportive and transparent, when we need their assistance they are here to help.

Great for managing e-documents for EEs, has lots of self service options for EEs to help cut down on having a person to answer questions.  

From helping with day-to-day tasks like compliance questions, addressing turnover, employee engagement and development, or tricky employee situations to diving deep into HR goals and strategy, clients can count on their dedicated HRBP. 

360 Degree Feedback

401(k) Tracking

ACA Reporting

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Alerts/Notifications

Applicant Tracking

Approval Process Control

Attendance Management

Benefits Administration Outsourcing

Benefits Dashboard

Benefits Management

Calendar Management

Client Portal

COBRA Administration

Collaboration Tools

Compensation Management

Compliance Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Direct Deposit

Disability Insurance Administration

Document Management

Document Storage

Electronic Forms

Electronic Signature

Employee Benefits Administration

Employee Database

Employee Engagement

Employee Handbook

Employee Management

Employee Onboarding

Employee Portal

Employee Profiles

Employee Self Service

Feedback Management

FMLA Administration

For PEO/ASO

Goal Management

Health Insurance Administration

Help Desk Management

HIPAA Compliant

HR Management

HSA/FSA Administration

Insurance Management

Job Description Management

Learning & Development

Life Insurance Administration

Mobile Access

Mobile App

Offboarding

Onboarding

Online Benefits Enrollment

Orientation Workflow Management

Payroll Management

Payroll Reporting

Performance Management

Process/Workflow Automation

Provider Management

Real-Time Reporting

Recruitment Management

Reminders

Reporting/Analytics

Reporting & Statistics

Retirement Plan Management

Self Service Portal

Sick Leave Tracking

Succession Planning

Surveys & Feedback

Task Management

Tax Calculation

Tax Compliance

Tax Management

Third-Party Integration

Third-Party Integrations

Time & Attendance

Time Off Management

Time Tracking

Training Management

Vacation/Leave Tracking

W-2 Preparation

Wage Garnishment

Workflow Management

Workforce Management

Reviews for ADP TotalSource come from a wide variety of industries, including real estate (5% of reviewers), information technology and services (5%), and hospital & health care (5%). The most frequent use case for ADP TotalSource cited by reviewers is human resources (45% of reviewers).

Users and use cases

Some reviewers feel ADP TotalSource offers competitive pricing and valuable bundled services, especially for larger companies. However, users frequently mention high fees, lack of pricing transparency, and excessive costs for small businesses, which diminish overall value.

Value for money

ADP TotalSource is a human resources tool with key features that include payroll management, online benefits enrollment, a self-service portal, benefits management, HR management, compliance management, and more.

Proprietary

ADP TotalSource

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Paychex Flex

TriNet

Paycom

QuickBooks Payroll

Paycor

TriNet HR Plus

Delayed customer support responses

HR Manager

This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance.

Operations Manager

When you put a ticket in, the response is not quick and sometimes the questions are not answered.

71% of reviewers feel negative about Response Time. Reviewers report frequent delays in receiving assistance from support representatives, especially for urgent HR or payroll issues. They indicate that tickets often go unanswered for extended periods, requiring multiple follow-ups. Users say that lack of timely responses can hinder business decisions and create frustration. Some reviewers mention that representatives are sometimes unresponsive or provide incomplete information, leading to repeated inquiries and unresolved problems.

High and opaque pricing

Director of Accounting

The cost per employee compared to ADP Run or any other platform I have used was much higher and I could not figure out what I was getting for all of the extra fees.   

68% of reviewers feel negative about Pricing. Reviewers express concerns about the high cost of the platform, especially for small businesses or nonprofits. They indicate that fees are not transparent, making it difficult to understand what services are included or to compare with other providers. Users say that annual increases in benefit costs and administrative fees are common, and some feel the value does not justify the expense. Some reviewers mention that pricing details are withheld, adding to their dissatisfaction.

Difficult platform navigation

43% of reviewers feel negative about Navigation. Reviewers report that moving through the platform can be confusing and time-consuming, especially when searching for less frequently used features. They indicate that terminology and menu structures are not always clear, making it hard to find information. Users say that navigating the portal is frustrating, particularly for new employees or those accessing the site on mobile devices. Some reviewers find that the navigation issues impact their overall efficiency.

Cumbersome reporting tools

55% of reviewers feel negative about Reporting. Reviewers indicate that generating custom or detailed reports is challenging and not intuitive. They say it is often difficult to locate specific reports, and the process can be time-consuming or confusing. Users report that some reports lack flexibility, are slow to load, or are not always accurate. Some reviewers find that the reporting module is less user-friendly compared to other features, which can hinder their ability to analyze data efficiently.

Outdated and clunky interface

President

Terrible interface on work force now, and retirement accounts.

46% of reviewers feel negative about User Interface. Reviewers describe the platform’s interface as outdated, clunky, and not intuitive. They indicate that finding features or completing tasks can be confusing, especially for new users. Users say that navigation is often cumbersome, with some links or options hard to locate. Some reviewers mention that the design feels old-fashioned and that updates sometimes require changes in multiple areas, adding to their frustration.

Tailored for small companies

HR Consultant

ADP TotalSource is a invaluable resource for a small organizations navigating many of the aspects people employment.  

80% of reviewers feel positive about Small Business support. Reviewers indicate that the platform offers a wide range of HR and payroll services that are particularly valuable for small organizations. They appreciate the ability to access benefits and resources that would otherwise be difficult to obtain independently. Users say the software helps small businesses navigate employment complexities and provides essential support and tutorials. Some reviewers find that the platform is user-friendly and recommend it for small and growing companies seeking comprehensive HR solutions.

Centralized HR data management

Consultant

It is a complete package to organize all the HR related function in any organization as it is suitable for all the industry.

86% of reviewers feel positive about Organized Information. Reviewers appreciate having all HR and payroll resources consolidated in one platform, which they say streamlines daily tasks and enhances compliance. They indicate that the organized layout and user-friendly design make it easy to find and manage information. Users say the dashboard provides quick access to essential data, and they value the comprehensive structure that supports efficient workflows. Some reviewers find that having everything in one place helps them stay organized and reduces time spent searching for documents or resources.

Streamlined user experience

83% of reviewers feel positive about Ease of Use. Reviewers appreciate being able to access HR, payroll, and benefits information quickly, whether in the office or remotely. They indicate that the platform is intuitive, with well-defined categories and helpful dashboards that reduce the learning curve. Users say that tasks such as managing timecards, viewing paychecks, and requesting time off are straightforward. Some reviewers find that the platform saves them time and simplifies daily operations, making it easier to stay compliant and manage HR needs efficiently.

Comprehensive payroll oversight

Head of People

ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience.

76% of reviewers feel positive about Payroll Management. Reviewers appreciate the all-in-one platform for handling payroll, compliance, and benefits, which they say saves time and reduces administrative burdens. They indicate that employees can easily access their payroll information, and administrators find routine tasks like processing payroll and managing time off straightforward. Users value the robust reporting tools and the support provided for complex HR matters. Some reviewers mention that the platform’s automation and accuracy in payroll processing help build trust and streamline operations.

Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations.

Office Operations Manager

The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support.

By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth.

ADP TotalSource has been a dependable partner that improves efficiency, reduces stress, and supports consistent payroll and HR operations.

Sr tech specialist

The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks.

ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on.

I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand

Office Manager

It helps me manage all the office requirements for health care and payroll that we need.

Administrator

The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos.

With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent.

That comes out to roughly $9,500 per month for health insurance - and that doesn't include the GAP insurance we pay separately for our employees since the deductible is $5K per person!  

These tools enable users to make informed decisions with confidence and ensure compliance with various regulations.

Technical support engineer

ADP Total source helps me every month to find my payroll details, my leave counts, my exception and tax deduction information very easily from one portal.

Vice President

ADP helped us to manage layoffs when closures first occurred and  we were forced to downsize temporarily, as well as to navigate the PPP Loan Application process with easily accessible reports customized for this purpose.

A full service one stop provider utilizing a co-employer model that helps a small organization such as ours to fulfil all of our HR obligations, as well as federal and state regulations, while offering our employees great benefits.

Pharmacist

It saves me a lot of time when running payroll, and their customer service has been excellent—most of my questions get resolved promptly when I call.

Server

Also, when company had switched payroll providers to better integrate with their other systems, all employees lost access to ADP login credentials/accounts and therefore could not access previous payroll history.

HR Generalist

ADP TotalSource has helped make the day-to-day tasks easier. If you are looking for support in your HR department for a growing business, I recommend ADP TotalSource.

I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things.

Director People Operations

Things like adding date ranges for data should be easier to set up for custom reports.   And if we need a report created it takes weeks to get it done.  

Practice Administrator

The payroll is not very user friendly and difficult to find reports; Too many emails sent that it's difficult to know when there is something to really pay attention to.

Payroll manager

After some updates last 2 years, on Mondays it didn't work, so need to contact later on as due to time difference I cannot call for at least 5 hours

sensitive content hidden] is available when we need him and helps us understand our options, enabling us to make informed decisions.

Also, due to ADP negligence I have surfaced numerous federal tax errors on government programs...

Pharmacy Technician

I didn't actually do the payroll - I think that is an HR thing. But, I do use it to navigate and see my paycheck every two weeks.

Payroll is straightforward and efficient, making routine processing smooth and stress-free.

Limited option while doing payroll, ie PTO: does not allow one to personalize reasons why the many various reason people take off.

I like the support staff and that ADP covers all HR releated areas needed for a business.

Behavior Technician

Also, there are some occasional system glitches.

Director of Finance

The compliance aspect it fully handled by ADP which saves me, as a one person department, a ton of time on the administrative side.

The only issue we have with ADP is how frequently we have issues for staff trying to clock in and out.

ADP TotalSource vs Connecteam Comparison (2026)

ADP TotalSource

Connecteam

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives