ADP TotalSource vs Housecall Pro

Paylocity

Rippling

BambooHR

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

BambooHR centralizes employee, payroll, time, and benefits data in one platform, ensuring accurate, secure, and coordinated information for peace of mind.

Manager

Customer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.

Executive Director

ADP has been very supportive and transparent, when we need their assistance they are here to help.

President

I like the support staff and that ADP covers all HR releated areas needed for a business.

ADP TotalSource combines HR technology with dedicated HR support to help businesses manage employee administration, navigate compliance requirements and address workforce challenges with confidence.

360 Degree Feedback

401(k) Tracking

ACA Reporting

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Applicant Tracking

Approval Process Control

Attendance Management

Benefits Administration Outsourcing

Benefits Dashboard

Benefits Management

Calendar Management

Chatbot

Client Portal

COBRA Administration

Collaboration Tools

Compensation Management

Compliance Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Direct Deposit

Disability Insurance Administration

Document Management

Document Storage

Electronic Forms

Electronic Signature

Employee Benefits Administration

Employee Database

Employee Engagement

Employee Handbook

Employee Management

Employee Onboarding

Employee Portal

Employee Profiles

Employee Self Service

Feedback Management

FMLA Administration

For PEO/ASO

Generative AI

Goal Management

Health Insurance Administration

Help Desk Management

HIPAA Compliant

HR Management

HSA/FSA Administration

Insurance Management

Job Description Management

Learning & Development

Leave Tracking

Life Insurance Administration

Mobile Access

Mobile App

Multi-State

Offboarding

Onboarding

Online Benefits Enrollment

Orientation Workflow Management

Payroll Management

Payroll Reporting

Performance Management

Predictive Analytics

Provider Management

Real-Time Reporting

Recruitment Management

Reminders

Reporting/Analytics

Reporting & Statistics

Retirement Plan Management

Self Service Portal

Sick Leave Tracking

Succession Planning

Surveys & Feedback

Task Management

Tax Calculation

Tax Compliance

Tax Management

Third-Party Integration

Third-Party Integrations

Time & Attendance

Time Off Management

Time Off Requests

Timesheet Management

Time Tracking

Training Management

Vacation/Leave Tracking

W-2 Preparation

Wage Garnishment

Workflow Automation

Workflow Management

Workforce Management

Reviews for ADP TotalSource come from a wide variety of industries, including real estate (5% of reviewers), information technology and services (5%), and hospital & health care (5%). The most frequent use case for ADP TotalSource cited by reviewers is human resources (45% of reviewers).

Users and use cases

Some users report that ADP TotalSource offers high-quality benefits and reasonable price increases, which they feel justifies the cost for larger organizations. However, many reviewers feel it is expensive, with unclear billing and high administrative fees.

Value for money

ADP TotalSource is a human resources tool with key features that include payroll management, online benefits enrollment, a self-service portal, benefits management, HR management, compliance management, and more.

Proprietary

ADP TotalSource

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Paychex Flex

TriNet

Paycom

QuickBooks Payroll

Paycor

TriNet HR Plus

Slow and unreliable support

HR Manager

This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance.

Chief People Officer

So, the steps are incorrect or misleading, forcing me to ask again for clarity only to again get no response for weeks.  

71% of reviewers feel negative about Response Time. Some users report frequent delays in receiving assistance from support representatives, even for urgent or critical issues. Reviewers mention needing to follow up multiple times, with some tickets going unanswered for weeks. They feel that slow responses hinder their ability to resolve business problems promptly and express frustration with the lack of accountability and inconsistent information from support staff. Users indicate that these delays can impact business decisions and create additional stress when dealing with time-sensitive HR or payroll matters.

High and opaque costs

Director of Accounting

The cost per employee compared to ADP Run or any other platform I have used was much higher and I could not figure out what I was getting for all of the extra fees.   

67% of reviewers feel negative about Pricing. Users frequently mention that the service is expensive, with costs increasing annually and little transparency about how fees are calculated. Some reviewers say it is difficult to determine the value of individual components or compare pricing to other solutions. They express frustration over bundled billing, unexpected charges, and a lack of clear communication regarding fee changes. Many users feel the high costs are not justified by the service received, especially for small businesses or organizations with limited budgets.

Difficult platform navigation

43% of reviewers feel negative about Navigation. Some users report that moving through the platform is confusing and time-consuming, particularly after recent updates. Reviewers say it can be challenging to locate specific features or information, especially for new users or when using the platform on mobile devices. They mention that terminology and menu structures are not always clear, which leads to frustration and wasted time. Users indicate that the navigation issues detract from the overall usability of the software.

Cumbersome reporting features

55% of reviewers feel negative about Reporting. Some users find the reporting section difficult to navigate, with limited options for customization and challenges in locating specific reports. Reviewers mention that generating custom or historical reports is not intuitive and can be time-consuming. They say that some reports are inaccurate, slow to load, or not formatted as needed, which complicates analysis and decision-making. Users indicate that the reporting module lacks flexibility and can be overwhelming due to the volume of information presented.

Outdated and unintuitive design

46% of reviewers feel negative about the User Interface. Some users describe the platform as clunky, dated, and not visually appealing, making it hard to find features or complete tasks efficiently. Reviewers mention that navigation is not intuitive, with important fields or options sometimes hidden or poorly labeled. They report that updates often require changes in multiple areas, adding to the complexity. Users feel that the interface can be confusing for both administrators and employees, especially when onboarding or managing less frequently used features.

Tailored for small businesses

HR Consultant

ADP TotalSource is a invaluable resource for a small organizations navigating many of the aspects people employment.  

80% of reviewers feel positive about Small Business support. Reviewers indicate that the service is well-suited for small organizations, providing access to benefits and HR capabilities that would otherwise be difficult to obtain. Some users say the platform is a valuable resource for navigating employment requirements and compliance. They appreciate the breadth of services offered, including payroll and benefits management, which help small businesses operate efficiently. Reviewers mention that tutorials and support are particularly helpful for smaller teams, and many recommend the solution for small and growing companies.

Centralized HR information hub

Vice-President

Fairly easy and intuitive to use, menus are organized well and web interface and portal contain plenty of support information

Consultant

It is a complete package to organize all the HR related function in any organization as it is suitable for all the industry.

86% of reviewers feel positive about Organized Information. Users appreciate having all HR-related data, resources, and tools consolidated in one platform, which they say streamlines daily tasks and enhances compliance. Some reviewers find the layout clean and easy to navigate, making it simple to locate timesheets, benefits, and other essential information. They value the comprehensive dashboard and interconnected modules, which help keep everything orderly and accessible. Reviewers indicate that this organization reduces confusion and saves time, especially when managing multiple HR functions or searching for specific employee details.

Streamlined user experience

83% of reviewers feel positive about Ease of Use. Some users say the platform is intuitive and user-friendly, allowing them to quickly access payroll, benefits, and HR information with minimal effort. Reviewers appreciate the convenience of having all functions available in one portal, which saves time and simplifies daily operations. They find that most categories are well defined and easily accessible, and they like being able to complete tasks such as viewing paychecks or requesting time off with just a few clicks. Users also mention that support resources are readily available when needed.

Comprehensive payroll solutions

Head of People

ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience.

76% of reviewers feel positive about Payroll Management. Users report that the platform streamlines payroll processing, automates time tracking, and centralizes employee data, which saves significant time and reduces administrative burden. Some reviewers find it easy to manage tasks like onboarding, benefits enrollment, and compliance, while others value the ability for employees to access their own payroll information. They highlight the robust reporting tools and appreciate that the system helps them stay up to date with changing regulations. Many users say these features allow them to focus more on supporting employees and business growth.

Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations.

By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth.

Sr tech specialist

The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks.

ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on.

I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand

Office Manager

It helps me manage all the office requirements for health care and payroll that we need.

Administrator

The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos.

With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent.

Office Operations Manager

The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support.

Technical support engineer

ADP Total source helps me every month to find my payroll details, my leave counts, my exception and tax deduction information very easily from one portal.

Vice President

ADP helped us to manage layoffs when closures first occurred and  we were forced to downsize temporarily, as well as to navigate the PPP Loan Application process with easily accessible reports customized for this purpose.

ADP TotalSource has been a dependable partner that improves efficiency, reduces stress, and supports consistent payroll and HR operations.

That comes out to roughly $9,500 per month for health insurance - and that doesn't include the GAP insurance we pay separately for our employees since the deductible is $5K per person!  

HR Generalist

ADP TotalSource has helped make the day-to-day tasks easier. If you are looking for support in your HR department for a growing business, I recommend ADP TotalSource.

I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things.

These tools enable users to make informed decisions with confidence and ensure compliance with various regulations.

Director People Operations

Things like adding date ranges for data should be easier to set up for custom reports.   And if we need a report created it takes weeks to get it done.  

Payroll manager

After some updates last 2 years, on Mondays it didn't work, so need to contact later on as due to time difference I cannot call for at least 5 hours

Pharmacist

It saves me a lot of time when running payroll, and their customer service has been excellent—most of my questions get resolved promptly when I call.

Practice Manager

I appreciate the time savings and reminders that are sent regarding upcoming events/due dates and new applicable laws, etc.

Security for payroll and benefits have been helpful.

ADP has a wealth of legal experts and database managers who can help a business of any size reduce administrative time.  

Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems.

Chief Operating Officer

Access to premium quality benefits with the ability to tier benefits packages to customize employer/employee cost

Delays on getting clear information on tax items (e.g., ERTC, Mass PFML) and sometime on benefits information.

ADP TotalSource vs Housecall Pro Comparison (2026)

ADP TotalSource

Housecall Pro

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives