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ADP TotalSource vs Justworks Comparison

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Overview

ADP TotalSource is a full-service HR management and benefits administration platform which automates taxes, payroll, employee...

Justworks helps entrepreneurs start, run, and grow a business more easily by providing access to big-company benefits, automated...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

59

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

302

5

4

3

2

1

157

87

32

10

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.6

723

5

4

3

2

1

488

182

41

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The enrollment process is simple and their customer service is great as well. The extra benefits through ADP (things like cell discounts and discounted movie tickets) are also great.
ADPTS is a good solution for a small organization with minimal HR capacity, our HR partner on the ADP side, Tarena, was AMAZING and the interface itself was fairly easy to manage on the admin side.
The software is very easy to use BUT the service and customer support that assist our account is SUPERB.

Pros

I loved that the platform has a directory that is separated by department. It's super easy to check my paystub as well.
Easy to use, my employees like it, options of medical benefits, customer service was good, pricing is very affordable.
The software is easy to use for members who need help in where to start. Building the employees in the system was easy and the help desk is always there to help.

Cons

They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for.
Trying to see accrued time for vacations is a little difficult and sometimes will display an odd number.
It can be a little difficult for employees to navigate at first. There are multiple steps.

Cons

Customer Support-after informing the Justworks team that I attempted to change my address to a new state, they denied that I did and said that there was no proof that I attempted to do so.
The only weird feature that I've experienced is their Time Off calculations. The system doesn't include your future time-off days in its calculation of how many days you have left to take off.
I've had to follow up with our account manager on different issues and once actually insisted on getting a new rep due to a series problem they created for us.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features57
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • COBRA Administration
  • Calendar Management
  • Client Portal
  • Clock In/Out
  • Commission Management
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Expense Management
  • Expense Tracking
  • FMLA Administration
  • For Accountants
  • For Mobile
  • For PEO/ASO
  • For Small Businesses
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Job Description Management
  • Learning & Development
  • Learning Management
  • Leave Tracking
  • Life Insurance Administration
  • Mobile Access
  • Mobile App
  • Multi-Country
  • Multi-State
  • Multiple Billing Rates
  • Offboarding
  • Offline Time Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Tracking
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Policy Management
  • Project Time Tracking
  • Provider Management
  • Real-Time Reporting
  • Real-Time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Split Deposits
  • Task Management
  • Tax Compliance
  • Tax Management
  • Team Management
  • Third-Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workforce Management
  • Total features98
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • COBRA Administration
  • Calendar Management
  • Client Portal
  • Clock In/Out
  • Commission Management
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Expense Management
  • Expense Tracking
  • FMLA Administration
  • For Accountants
  • For Mobile
  • For PEO/ASO
  • For Small Businesses
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Job Description Management
  • Learning & Development
  • Learning Management
  • Leave Tracking
  • Life Insurance Administration
  • Mobile Access
  • Mobile App
  • Multi-Country
  • Multi-State
  • Multiple Billing Rates
  • Offboarding
  • Offline Time Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Tracking
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Policy Management
  • Project Time Tracking
  • Provider Management
  • Real-Time Reporting
  • Real-Time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Split Deposits
  • Task Management
  • Tax Compliance
  • Tax Management
  • Team Management
  • Third-Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workforce Management

Integrations

  • Total integrations4
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations41
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

AvatarImg
AvatarImg

Collin M.

Telecommunications, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Justworks logo

Justworks

Justworks Rocks!

Reviewed 5 years ago

So far it has been great and super easy for our employees to use.

Pros

Justworks was very easy to transition over to from ADP PEO. We are saving over 10K per year by switching to Justworks!

Cons

The on;y thing I don't love is that there is only one health Insurance provider. It would be nice to have more options.

LT
AvatarImg

Laurie T.

Information Technology and Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Justworks logo

Justworks

GraceBlood, LLC Review of Justworks

Reviewed 4 years ago

I've worked with ADP, Paychex, Stratex and several smaller payroll applications and JustWorks is the most straight-forward and easy to use.

Pros

There is little to no training required, very self-explanatory if you've done payroll in the past.

Cons

It would be nice to see more ready-made reports.

MM
AvatarImg

Magda M.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Justworks logo

Justworks

Best Decision We Ever Made

Reviewed 4 years ago

My experience with Justworks has been top notch. I keep getting calls from competitors (ADP) to switch and I keep telling them that I am very happy and don't want to switch.

Pros

Very easy to use and if I don't know how to do something, I get support immediately.

Cons

I cannot think of any part of the Justworks software that I don't like. Maybe the report writing could be better?

AL
AvatarImg

April L.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Justworks logo

Justworks

I never thought I'd love a PEO

Reviewed 4 years ago

I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful

Pros

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Cons

Reporting could be improved, but I know that this is something they're constantly working on.

AvatarImg
AvatarImg

Liam M.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Justworks logo

Justworks

The New Age of HR Administration (or lack thereof)

Reviewed 5 years ago

From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Pros

The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Cons

Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

KR
AvatarImg

Katherine R.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Justworks logo

Justworks

Great simple system and tool

Reviewed 4 years ago

I joined a company 7 months ago who had Justworks set up. I had not used the system and within a few days of being in it am a super-user of the tool. It's incredibly easy to navigate, work with and pull information from. I have extensive experience with ADP and SAP and both of those tools have so many knock on implications when something is set up that work flows are much more challenging and any slight change and mess up your system. This is so much more user-friendly - for what it is used for at my company.

Pros

The ease of use, end-user interface and ease to create and add on information to a personnel record.

Cons

Reporting functionality and record maintenance.

MG
AvatarImg

MAria GRAzia C.

Legal Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Justworks logo

Justworks

Justworks review.

Reviewed 5 years ago

Our reps. have been wonderful., easy tp reach, work hard to get our problems resolved in a short space of time. I have a million questions all the time am they are very patient and helpful. The reporting system needs work, the outside 401k need more integration and Wage works needs to be set up with better integration and more information. IT is impossible getting an answer to a question. Their serve needs to be updated wot link with yours.

Pros

I love the user-friendliness of this software. I love the panels and clarity of the pages, the dashboard and the size of the font and that I can see in the side panels a directory of what I can choose. When I can't find something, I can open these windows and usually find what I am looking for another lead to it. I like the breakdown of all fees and workers comp etc and I love that I can see itemized lists when I check the invoicing, where as ADP had a lump sum, hidden fees and no real list of costs. Justworks seems to be much more transparent

Cons

The 401K reporting is not informative enough to be consistent with my admin needs for our plan outside of Justworks.Generally the 401 Administration is not as user friendly and making changes to payroll and 401 deferrals has proven to be more complex and less user friendly. I was not able to adjust my colleagues 401 after she was placed on Paid Family Leave. ITR was more complicated and assistances was required as there was not a real way to know what was needed in order to set up this alternate payment while PFL was being utilized. Also the Wageworkers benefits system is also not integrated well. IT is a problem on their end. Their service has been really inconsistent, however JW helped us hand their inadequacies.

SV
AvatarImg

Scott V.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Justworks logo

Justworks

Accurate, Easy To Use w/ Minor Tweaks Needed

Reviewed 8 years ago

We really appreciate how simple and straightforward this time management solution is. It keeps accurate track of time spent on projects and has very good GPS tracking for clocking in at a job site. Our employees like its ease of use and convenience of having their time cards in the palm of their hands. We wish it were easier to adjust time after the fact. It seems as of right now, it only gives...

Pros

No pros were added to this review

Cons

No cons were added to this review