Justworks Pricing, Features, Reviews & Comparison of Alternatives

Justworks

Payroll, benefits, HR, and compliance all in one place.

4.72/5 (137 reviews)

Justworks overview

What is Justworks?

Justworks, the fastest growing HR technology company, offers a seamless, simple, streamlined product built from the ground up that makes it easier to start, run, and grow a business. Justworks’ all-in-one platform enables employers to automate payroll, provides access to big-company benefits and HR tools, and comes with 24/7 support from dedicated experts.

As a Professional Employer Organization (PEO), Justworks helps smaller businesses leverage the cost savings and efficiencies associated with being part of an enterprise. Justworks provides companies with access to benefits at affordable rates for their teams and support for employment-related compliance needs. The platform also streamlines back office functions like payroll and HR in one place so you can spend the time growing their business.

Justworks also offers dedicated customer service with experts available 24 hours a day, 7 days a week via multiple channels including phone, SMS, email, chat, or Slack. You also get access to HR consultants who can provide tailored guidance and best practices around building policies and managing your people.
www.justworks.com

Pricing

Starting from
$39/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Justworks screenshot: Justworks enables employees to choose benefits while onboardingWhy We Use JustworksJustworks screenshot: Time off can also be managed through JustworksJustworks screenshot: Justworks assists employers in reimbursing their employeesJustworks screenshot: Direct deposit payroll is supported by JustworksJustworks screenshot: User permissions can be managed in JustworksWhat All-In-One HR Looks Like | Justworks

Justworks reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.8
  4.7
Liam Munley

The New Age of HR Administration (or lack thereof)

Used daily for 6-12 months
Reviewed 2019-07-22
Review Source: Capterra

From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Pros
The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Cons
Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Maggie Campbell

JustWorks saves us time and keeps our HR organized

Used weekly for 6-12 months
Reviewed 2020-02-27
Review Source: Capterra

We are small and do not need to spend a ton of time/resources on HR right now, but we do have HR needs. JustWorks has been a great way to gently launch into managing payroll and becoming familiar with other benefits we can add in the near future, as we add employees. (Since we only have 2 employees right now and only one is full time, we are not yet eligible for health benefits.) I find the payroll transactions very easy to follow. I do the bookkeeping for the business, as well, but we don't use your automatic Quickbooks feed at this point.

Pros
I love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze to add other benefits (health, etc.) as we're eligible. I like that I get notifications about deadlines, as well as updates on relevant state law changes that may affect us. One feature I especially like that I didn't even really consider before we started using the software is that access to templates for creating employee handbooks/policies, etc. Since we're small and growing, these things are important to do, but I don't think we'd tackle them as early in the process if we didn't have solid templates to start with that only required moderate modifications.

Cons
Some of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable. One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Scott Leonard

Justworks is an excellent PEO for small business

Used daily for 1-2 years
Reviewed 2020-02-27
Review Source: Capterra

Justworks is a PEO, which stands for Professional Employment Organization. The software is the tool you use to administrate most of your company's activities with the PEO. PEO's come in various business models, but here is the way to think about them: if you are a small business that wants to outsource payroll AND a full set of benefits (health insurance, 401K, dental insurance, workers comp, short term disability, long term disability, paid holidays, paid time off) to your full-time employees), one of your best options is to use a PEO. For payroll, tax and benefit purposes, Justworks becomes the "employer" of your employees. You remain the employer in terms of hire/fire/train/ performance appraisal. You select what benefits you want to offer, and have fairly good flexibility on whether you want the "gold plated" benefits or the "just good enough" benefits or something in between. As the employer, you pay roughly $80 - $99 per month per full time employee for payroll services, plus the cost of the benefits you choose to provide to your employees. As a very small business, using a PEO was by far the best option for me to provide big-company benefits.

Pros
When I shopped about two years ago, Justworks was by far the best AND lowest cost option. Justworks customer support (think of them as your Human Resources department for benefits and payroll) is top notch. We get answers to our questions within a few hours, and have always gotten satisfactory responses to issue. Their payroll service has always been satisfactory, and they allow my company to offer "big company" benefits.

Cons
I really have no complaints about Justworks. When I was shopping for PEOs, I found lots of nightmare reviews of all the other PEOs I found. The large payroll companies also have terrible reviews. I never found a bad review of Justworks, and now I know why. They are a great service provider. The only way I can imagine leaving them is if my company grows so large that it makes sense to have an internal HR and payroll department.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

GREG DRAKE

unpleasant experience

Used daily for less than 6 months
Reviewed 2019-02-15
Review Source: Capterra

Terrible experience. This company is growing to quickly and doesn't have experienced staff. They are not clear in their communication, multiple times telling us one thing and delivering another. We have been onboard Since Jan 1 and will be canceling. No amount of health care discount is worth the hassle.

Pros
solid software. Easy to use. Clearly the only advantage they have one their competitors.

Cons
calendars are not updated enough in advance so you know when non-payroll items are deducted from your account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Benjamin Allen

Perfect PEO Solution

Used daily for less than 6 months
Reviewed 2020-02-28
Review Source: Capterra

I scouted HRIS and PEOs and landed on JustWorks after some recommendations from other start ups. I am so glad we went with JW and am an evangelist to what they're doing. Easy to use, implement and their support is exactly what we needed. HIGHLY RECOMMEND.

Pros
Transparency around all pricing and fees, no hidden costs or surprises, ease of sales process, onboarding was seamless and well organized, full support during signing up, onboarding and sustained ops. Customer service 24/7 across multiple channels monitored by humans has been HUGE. The software is easy to use as an admin and user. The HR tools have been very helpful. We had very early unique employee circumstances and JustWorks support helped guide is successfully through these events and added huge value to my employees and the company.

Cons
Software constantly being upgraded - which is great. They take feedback from users and implement quickly. Member benefits being added frequently. No complaints here!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Justworks pricing

Starting from
$39/month
Pricing options
Subscription
View Pricing Plans

Basic Plan:
For 1-24 employees: $49/month per employee
For 25-99 employees: $44/month per employee
For 100-174 employees: $39/month per employee
For 175+ employees: Contact us

Plus Plan (Basic + Access to Medical, Dental, and Vision):
For 1-24 employees: $99/month per employee
For 25-99 employees: $89/month per employee
For 100-174 employees: $79/month per employee
For 175+ employees: Contact us

Save 15% when you bill annually!

Justworks features

Activity Dashboard
Automatic Notifications
Employee Onboarding
Employee Portal
Employee Self Service
Self Service Portal
Third Party Integration

API (461 other apps)
Activity Tracking (235 other apps)
Applicant Tracking (295 other apps)
Customizable Branding (284 other apps)
Customizable Reporting (287 other apps)
Data Import/Export (270 other apps)
Employee Database (251 other apps)
Employee Management (312 other apps)
Performance Management (225 other apps)
Real Time Reporting (242 other apps)
Recruitment Management (241 other apps)
Reminders (252 other apps)
Reporting & Statistics (412 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Justworks

Key features of Justworks

  • Reimbursement management
  • Activity dashboard
  • Automatic notifications
  • Billable hours
  • Calendar management
  • Compensation management
  • Compliance management
  • Contractor management
  • Direct deposit
  • Disability insurance administration
  • Document storage
  • Employee lifecycle
  • Employee portal
  • Employee self-service
  • Expense tracking
  • FMLA administration
  • FSA administration
  • Government compliance
  • Health insurance
  • Health insurance administration
  • Life insurance administration
  • Payroll management
  • Retirement plan management
  • Rights management
  • Sick leave & vacation tracking
  • Summary reports
  • Third party integration
  • Vendor management
View All Features

Benefits

• Justworks’ PEO model allows them to provide small businesses with access to health insurance and other corporate-level benefits at more affordable rates.

• Justworks helps small businesses administer employment-related responsibilities like payroll tax filings and compliance training.

• Justworks simplifies the payroll process with automated direct deposits, flexible pay frequencies, W-2 generation, and payroll tax filing.

• Justworks makes team management easier with HRIS tools for onboarding, PTO tracking, reporting, and compliance all in one place.

• Justworks offers full-service support for employers and their employees 24 hours a day, 7 days a week. Customers can reach the support teams through multiple channels including phone, SMS, email, chat, or Slack.