Justworks Pricing, Features, Reviews & Comparison of Alternatives

Justworks

Payroll, benefits, HR, and compliance all in one place.

4.68/5 (102 reviews)

Justworks overview

What is Justworks?

Justworks, the fastest growing HR technology company, offers a seamless, simple, streamlined product built from the ground up that makes it easier to start, run, and grow a business. Justworks’ all-in-one platform enables employers to automate payroll, provides access to big-company benefits and HR tools, and comes with 24/7 support from dedicated experts.

As a Professional Employer Organization (PEO), Justworks helps smaller businesses leverage the cost savings and efficiencies associated with being part of an enterprise. Justworks provides companies with access to benefits at affordable rates for their teams and support for employment-related compliance needs. The platform also streamlines back office functions like payroll and HR in one place so you can spend the time growing their business.

Justworks also offers dedicated customer service with experts available 24 hours a day, 7 days a week via multiple channels including phone, SMS, email, chat, or Slack. You also get access to HR consultants who can provide tailored guidance and best practices around building policies and managing your people.
www.justworks.com

Pricing

Starting from
$39/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Justworks screenshot: Justworks enables employees to choose benefits while onboardingWhy We Use JustworksJustworks screenshot: Time off can also be managed through JustworksJustworks screenshot: Justworks assists employers in reimbursing their employeesJustworks screenshot: Direct deposit payroll is supported by JustworksJustworks screenshot: User permissions can be managed in JustworksWhat All-In-One HR Looks Like | Justworks

Justworks reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.8
  4.6
Liam Munley

The New Age of HR Administration (or lack thereof)

Used daily for 6-12 months
Reviewed 2019-07-22
Review Source: Capterra

From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Pros
The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Cons
Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MAria GRAzia Cocchiara-Klein

Justworks review.

Used daily for less than 6 months
Reviewed 2019-11-07
Review Source: Capterra

Our reps. have been wonderful., easy tp reach, work hard to get our problems resolved in a short space of time. I have a million questions all the time am they are very patient and helpful. The reporting system needs work, the outside 401k need more integration and Wage works needs to be set up with better integration and more information. IT is impossible getting an answer to a question. Their serve needs to be updated wot link with yours.

Pros
I love the user-friendliness of this software. I love the panels and clarity of the pages, the dashboard and the size of the font and that I can see in the side panels a directory of what I can choose. When I can't find something, I can open these windows and usually find what I am looking for another lead to it. I like the breakdown of all fees and workers comp etc and I love that I can see itemized lists when I check the invoicing, where as ADP had a lump sum, hidden fees and no real list of costs. Justworks seems to be much more transparent

Cons
The 401K reporting is not informative enough to be consistent with my admin needs for our plan outside of Justworks.Generally the 401 Administration is not as user friendly and making changes to payroll and 401 deferrals has proven to be more complex and less user friendly. I was not able to adjust my colleagues 401 after she was placed on Paid Family Leave. ITR was more complicated and assistances was required as there was not a real way to know what was needed in order to set up this alternate payment while PFL was being utilized. Also the Wageworkers benefits system is also not integrated well. IT is a problem on their end. Their service has been really inconsistent, however JW helped us hand their inadequacies.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Chris Cardinal

Justworks does what it says on the tin

Used daily for 1-2 years
Reviewed 2019-11-07
Review Source: Capterra

The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business. They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources. My employees love OneMedical, Health Advocate, and Teledoc. Love love. Having a self-service onboarding process is really great and simplifies our onboarding dramatically. Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.

Pros
Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice. Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases. From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

Cons
There are a couple of limitations that are vexing, verging on boneheaded: * PTO requests don't show remaining balance for the PTO plan * Unpaid time off is a manual ordeal * There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still * No expense management or reimbursement scheduling. It's just a manual process. * QBO integration is weak, but I've been promised it'll improve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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GREG DRAKE

unpleasant experience

Used daily for less than 6 months
Reviewed 2019-02-15
Review Source: Capterra

Terrible experience. This company is growing to quickly and doesn't have experienced staff. They are not clear in their communication, multiple times telling us one thing and delivering another. We have been onboard Since Jan 1 and will be canceling. No amount of health care discount is worth the hassle.

Pros
solid software. Easy to use. Clearly the only advantage they have one their competitors.

Cons
calendars are not updated enough in advance so you know when non-payroll items are deducted from your account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Matt Clark

Fantastic

Used daily for 6-12 months
Reviewed 2019-11-07
Review Source: Capterra

Justworks i sby far one of the best service providers that I've worked with across any discipline. The software is easy to use, the help is fantastic, and the support options (email, phone, or my favorite: Slack) are top notch. Whenever I have a question, whether about the software or about a specific payroll or benefits question, I hop on Slack and am able to chat with a representative within a couple of minutes. I've found them universally to be knowledgeable and helpful.

Pros
Justworks of course isn't just a software package, but the software itself is top notch. It's easy to use, a complete solution, and makes it easy to adminster our entire workforce quickly. If I had to pick the best attribute, it would be management of payroll. Prior to Justworks we had bounced around between a few different payroll providers, and the experience was subpar. With Justworks it's point and click, and I can walk away with confidence knowing that it will be done correctly.

Cons
I would like to see more training offerings built into the platform, for example a general training course for new managers, but I can't think of any other offerings that are lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Justworks pricing

Starting from
$39/month
Pricing options
Subscription
View Pricing Plans

Basic Plan:
For 1-24 employees: $49/month per employee
For 25-99 employees: $44/month per employee
For 100-174 employees: $39/month per employee
For 175+ employees: Contact us

Plus Plan (Basic + Access to Medical, Dental, and Vision):
For 1-24 employees: $99/month per employee
For 25-99 employees: $89/month per employee
For 100-174 employees: $79/month per employee
For 175+ employees: Contact us

Save 15% when you bill annually!

Justworks features

Activity Dashboard
Automatic Notifications
Employee Onboarding
Employee Portal
Employee Self Service
Self Service Portal
Third Party Integration

API (451 other apps)
Activity Tracking (232 other apps)
Applicant Tracking (291 other apps)
Customizable Branding (283 other apps)
Customizable Reporting (280 other apps)
Data Import/Export (266 other apps)
Employee Database (245 other apps)
Employee Management (306 other apps)
Performance Management (221 other apps)
Real Time Reporting (237 other apps)
Recruitment Management (237 other apps)
Reminders (248 other apps)
Reporting & Statistics (405 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Justworks

Key features of Justworks

  • Reimbursement management
  • Activity dashboard
  • Automatic notifications
  • Billable hours
  • Calendar management
  • Compensation management
  • Compliance management
  • Contractor management
  • Direct deposit
  • Disability insurance administration
  • Document storage
  • Employee lifecycle
  • Employee portal
  • Employee self-service
  • Expense tracking
  • FMLA administration
  • FSA administration
  • Government compliance
  • Health insurance
  • Health insurance administration
  • Life insurance administration
  • Payroll management
  • Retirement plan management
  • Rights management
  • Sick leave & vacation tracking
  • Summary reports
  • Third party integration
  • Vendor management
View All Features

Benefits

• Justworks’ PEO model allows them to provide small businesses with access to health insurance and other corporate-level benefits at more affordable rates.

• Justworks helps small businesses administer employment-related responsibilities like payroll tax filings and compliance training.

• Justworks simplifies the payroll process with automated direct deposits, flexible pay frequencies, W-2 generation, and payroll tax filing.

• Justworks makes team management easier with HRIS tools for onboarding, PTO tracking, reporting, and compliance all in one place.

• Justworks offers full-service support for employers and their employees 24 hours a day, 7 days a week. Customers can reach the support teams through multiple channels including phone, SMS, email, chat, or Slack.