ADP TotalSource vs OnPay

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Gusto

Paychex Flex

QuickBooks Payroll

TriNet

Insperity

Compare ADP TotalSource and OnPay based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

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BambooHR centralizes employee, payroll, time, and benefits data in one platform, ensuring accurate, secure, and coordinated information for peace of mind.

From helping with day-to-day tasks like compliance questions, addressing turnover, employee engagement and development, or tricky employee situations to diving deep into HR goals and strategy, clients can count on their dedicated HRBP. 

360 Degree Feedback

401(k) Tracking

ACA Reporting

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Alerts/Notifications

Applicant Tracking

Approval Process Control

Attendance Management

Benefits Administration Outsourcing

Benefits Dashboard

Benefits Management

Calendar Management

Client Portal

COBRA Administration

Collaboration Tools

Compensation Management

Compliance Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Direct Deposit

Disability Insurance Administration

Document Management

Document Storage

Electronic Forms

Electronic Signature

Employee Benefits Administration

Employee Database

Employee Engagement

Employee Handbook

Employee Management

Employee Onboarding

Employee Portal

Employee Profiles

Employee Self Service

Feedback Management

FMLA Administration

For PEO/ASO

Goal Management

Health Insurance Administration

Help Desk Management

HIPAA Compliant

HR Management

HSA/FSA Administration

Insurance Management

Job Description Management

Learning & Development

Life Insurance Administration

Mobile Access

Mobile App

Offboarding

Onboarding

Online Benefits Enrollment

Orientation Workflow Management

Payroll Management

Payroll Reporting

Performance Management

Process/Workflow Automation

Provider Management

Real-Time Reporting

Recruitment Management

Reminders

Reporting/Analytics

Reporting & Statistics

Retirement Plan Management

Self Service Portal

Sick Leave Tracking

Succession Planning

Surveys & Feedback

Task Management

Tax Calculation

Tax Compliance

Tax Management

Third-Party Integration

Third-Party Integrations

Time & Attendance

Time Off Management

Time Tracking

Training Management

Vacation/Leave Tracking

W-2 Preparation

Wage Garnishment

Workflow Management

Workforce Management

Reviews for ADP TotalSource come from a wide variety of industries, including real estate (6% of reviewers), information technology and services (5%), and hospital & health care (5%). The most frequent use case for ADP TotalSource cited by reviewers is human resources (43% of reviewers).

Users and use cases

Some users say ADP TotalSource offers quality benefits and competitive rates, which they feel justify costs for larger organizations. However, many users report high prices, unclear billing, and prohibitive extra fees, especially for smaller companies.

Value for money

ADP TotalSource is a human resources tool offering key features such as payroll management, benefits management, HR management, employee database, and reporting/analytics, among others.

Proprietary

ADP TotalSource

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

HR Manager

Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations.

HR Consultant

ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on.

Administrator

The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos.

Office Operations Manager

The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support.

Head of People

By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth.

ADP TotalSource has been a dependable partner that improves efficiency, reduces stress, and supports consistent payroll and HR operations.

Sr tech specialist

The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks.

I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand

ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience.

With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent.

Office Manager

That comes out to roughly $9,500 per month for health insurance - and that doesn't include the GAP insurance we pay separately for our employees since the deductible is $5K per person!  

HR Generalist

ADP TotalSource has helped make the day-to-day tasks easier. If you are looking for support in your HR department for a growing business, I recommend ADP TotalSource.

These tools enable users to make informed decisions with confidence and ensure compliance with various regulations.

This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance.

Technical support engineer

ADP Total source helps me every month to find my payroll details, my leave counts, my exception and tax deduction information very easily from one portal.

Vice President

ADP helped us to manage layoffs when closures first occurred and  we were forced to downsize temporarily, as well as to navigate the PPP Loan Application process with easily accessible reports customized for this purpose.

A full service one stop provider utilizing a co-employer model that helps a small organization such as ours to fulfil all of our HR obligations, as well as federal and state regulations, while offering our employees great benefits.

ADP TotalSource is a invaluable resource for a small organizations navigating many of the aspects people employment.  

President

I like the support staff and that ADP covers all HR releated areas needed for a business.

Pharmacist

It saves me a lot of time when running payroll, and their customer service has been excellent—most of my questions get resolved promptly when I call.

Executive Director

Great for managing e-documents for EEs, has lots of self service options for EEs to help cut down on having a person to answer questions.  

Server

Also, when company had switched payroll providers to better integrate with their other systems, all employees lost access to ADP login credentials/accounts and therefore could not access previous payroll history.

Delays on getting clear information on tax items (e.g., ERTC, Mass PFML) and sometime on benefits information.

I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things.

Director People Operations

Things like adding date ranges for data should be easier to set up for custom reports.   And if we need a report created it takes weeks to get it done.  

payroll manager

support, pop up takes to much time and sometimes keeps hanging, so you kil lit and try again, also in a case you need to open very often  previous things to see better what is done or asked

Practice Administrator

The payroll is not very user friendly and difficult to find reports; Too many emails sent that it's difficult to know when there is something to really pay attention to.

It does save you time having all the tools and ADP available throughout the day.

Payroll manager

After some updates last 2 years, on Mondays it didn't work, so need to contact later on as due to time difference I cannot call for at least 5 hours

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Controller

I struggled with the payroll platform at first but with lots of help, I am now are certain that I can navigate thru payroll and benefits.

Also, due to ADP negligence I have surfaced numerous federal tax errors on government programs...

Pharmacy Technician

I didn't actually do the payroll - I think that is an HR thing. But, I do use it to navigate and see my paycheck every two weeks.

Payroll is straightforward and efficient, making routine processing smooth and stress-free.

Human Resource Manager

Implementation was expedited for us, so that we could start the benefits as soon as possible.

Limited option while doing payroll, ie PTO: does not allow one to personalize reasons why the many various reason people take off.

speed of the system, payroll calculation, exporting reports you need

Behavior Technician

Also, there are some occasional system glitches.

Director of Finance

The compliance aspect it fully handled by ADP which saves me, as a one person department, a ton of time on the administrative side.

The only issue we have with ADP is how frequently we have issues for staff trying to clock in and out.

I get bounced around a lot when I have issues and when I create a case I'm told it could take 3 to 6 pay periods to resolve the issue.

My ERC submission is taking a VERY LONG time which is not ADP's fault, but would really like regular follow-up from them letting me know things are still progressing.

Manager, HR and Administration

I value my partnership with my account manager and she is always in communication and helpful with all of my needs!

Past year I had one incident where i got wrong information from online support due to that I had to run 2 payrolls.

Practice Manager

I appreciate the time savings and reminders that are sent regarding upcoming events/due dates and new applicable laws, etc.

Chief Executive

That’s part of life, but you do build a rapport with some of your reps and that can be a difficult adjustment.

VP of Finance

Each year the rates are going up as much as if we were on our own.

Sometimes file x documents that are uploaded are not attended to in a timely fashion.

ADP has a wealth of legal experts and database managers who can help a business of any size reduce administrative time.  

There is a lack of transparency in billing, especially for payroll fees

Reviewers indicate that ADP TotalSource’s payroll management is generally easy to use, with straightforward payroll runs and strong support from payroll representatives. Users report that payroll is processed accurately and on time, with compliance and tax filing handled efficiently. They find the self-service portal helpful for employees to view pay details and adjust tax withholdings. However, reviewers say ADP TotalSource’s payroll management can feel clunky at times and lacks some customization options for pay types. Of the 40 ADP TotalSource users who gave detailed accounts of their use of Payroll Management, 95% rated this feature as important or highly important.

Reviewers feel ADP TotalSource’s HR management helps them stay compliant with changing laws and provides valuable guidance from HR representatives. Users report that ADP TotalSource centralizes HR information, making it easier to manage policies, procedures, and employee relations. They say the compliance resources and support articles are helpful, and tools like E-Verify are easy to use. However, some reviewers mention slow response times and feel the HR management capabilities are less robust than other aspects. Of the 23 ADP TotalSource users who gave detailed accounts of their use of HR Management, 87% rated this feature as important or highly important.

ADP TotalSource vs OnPay Comparison (2026)

ADP TotalSource

OnPay

Overview

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Pricing

User reviews

Key features

Integrations

Alternatives