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Connecteam vs Soon Comparison

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Overview

Category Leaders

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce. Start for free!

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

94

22

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features211
  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Application Access Control
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Time Capture
  • Availability Indicator
  • Availability Management
  • Benchmarking
  • Billable Items Tracking
  • Biometric Recognition
  • Biometrics
  • Blended Call Center
  • Brainstorming
  • Budgeting/Forecasting
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Change Management
  • Chat/Messaging
  • Class Scheduling
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contractor Management
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Create Subtasks
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Deadline Management
  • Digital Signature
  • Discussions / Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Management
  • Facility Scheduling
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • For HVAC Companies
  • For Lawn Care
  • Forms Creation & Design
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • GPS
  • Geographic Maps
  • Graphical Workflow Editor
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management
  • Labor Forecasting
  • Layout & Design
  • Learning & Development
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Learning
  • Mobile Signature Capture
  • Mobile Survey
  • Mobile Time Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Newsletter Management
  • No-Code
  • On Call Scheduling
  • Onboarding
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking
  • Outbound Call Center
  • Overtime Calculation
  • Parent Task
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Appraisal
  • Performance Management
  • Personalization
  • Physician Management
  • Planning Tools
  • Profile Change Approvals
  • Profile Visibility Controls
  • Progress Reports
  • Progress Tracking
  • Project Time Tracking
  • Pulse Surveys
  • Punch card
  • Question Library
  • Randomization
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Salaried Employee Tracking
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Social Learning
  • Software Development
  • Spreadsheet View
  • Status Tracking
  • Summary Reports
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Technician Management
  • Template Management
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • To-Do List
  • Training Administration
  • Training Management
  • Training Record Management
  • Transcripts/Chat History
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visual Analytics
  • Waitstaff Management
  • Web Forms
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features50
  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Application Access Control
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Time Capture
  • Availability Indicator
  • Availability Management
  • Benchmarking
  • Billable Items Tracking
  • Biometric Recognition
  • Biometrics
  • Blended Call Center
  • Brainstorming
  • Budgeting/Forecasting
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Change Management
  • Chat/Messaging
  • Class Scheduling
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contractor Management
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Create Subtasks
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Deadline Management
  • Digital Signature
  • Discussions / Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Management
  • Facility Scheduling
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • For HVAC Companies
  • For Lawn Care
  • Forms Creation & Design
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • GPS
  • Geographic Maps
  • Graphical Workflow Editor
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management
  • Labor Forecasting
  • Layout & Design
  • Learning & Development
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Learning
  • Mobile Signature Capture
  • Mobile Survey
  • Mobile Time Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Newsletter Management
  • No-Code
  • On Call Scheduling
  • Onboarding
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking
  • Outbound Call Center
  • Overtime Calculation
  • Parent Task
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Appraisal
  • Performance Management
  • Personalization
  • Physician Management
  • Planning Tools
  • Profile Change Approvals
  • Profile Visibility Controls
  • Progress Reports
  • Progress Tracking
  • Project Time Tracking
  • Pulse Surveys
  • Punch card
  • Question Library
  • Randomization
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Salaried Employee Tracking
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Social Learning
  • Software Development
  • Spreadsheet View
  • Status Tracking
  • Summary Reports
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling