Soon Pricing, Features, Reviews & Comparison of Alternatives

Soon

Scheduling and collaboration tool for customer service teams

4.59/5 (27 reviews)

Soon overview

What is Soon?

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing employee schedules, team communications, time off, events, employee availability, roles, time and attendance, and more. Soon allows businesses to implement flexible self scheduling rules in order to provide teams with the freedom to manage their own time.

With Soon, customer service teams can schedule events and tasks and assign them to team members based on experience, skills, availability, and more. Employees and manages are able to view a shared team calendar and view daily, weekly, and monthly schedules. The team management tools within Soon allow managers to approve or deny leave requests, configure user groups and roles, track employee time and attendance, and capture timesheets.

In order to boost team engagement and productivity, Soon allows users to personalize their own schedules and communicate effectively using individual and shared inboxes. Employees are also able to change or swap their shifts with other team members via conversational change requests.
soonapp.io

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Dutch
Soon screenshot: Schedule BoardSoon: Collaborative Team SchedulingSoon screenshot: Workload DetailsSoon screenshot: Event Details BoardSoon screenshot: Workload Details BoardSoon screenshot: Event Details My ScheduleSoon screenshot: Mobile

Soon user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.4
  4.7
Jiahui Yeo

finally scheduling is enjoyable now

Used daily for less than 6 months
Reviewed 2018-10-09
Review Source: Capterra

scheduling is a big part of my role, and my results depend on it. Soon takes care of a lot of manual processes that are a part of my scheduling work, like tracking availability or event-specific conversations. It freed up a lot of my time and energy for other important work

Pros
pleasant intuitive UI, intelligent UX design responsive support team, lets me keep all team communication in one place for my sanity aaa

Cons
integration with payroll but I know a few things in the pipeline, fingers crossed, I am looking forward to the next updates

Response from Soon


Thank you Jiahui, it means a lot to us to hear that you have a pleasant experience using Soon.
Your continuous feedback helps evolve the product in ways we could not have imagined.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sarah Braun

Planning is becoming more fun :)

Used daily for 1-2 years
Reviewed 2019-03-01
Review Source: Capterra

Started with a vision and some ideas on planning and together we realized a very cool platform to make planning a lot easier and more fun :)

Pros
All the features that make our planning more easy and clear for employees.

Cons
Not easy enough to get an overview of the team or one person in particular, but that is work in progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alyssa Dil

Not user friendly

Used weekly for less than 6 months
Reviewed 2019-09-26
Review Source: Capterra

Me and my collegues arent pleased with Soon. Soon gives us more questions then help. We need a better overview. It would be great if that can be applied.

Pros
Nothing really nothing ..........................

Cons
No clear overview (I cant see wich collegue is working each day in a clear overview, to much text. I would like to see a clear schedule with colours when available, on vacation and so on) Not user friendly.

Response from Soon


Hi Alyssa,

Thanks for taking the time to leave us a review. We've been working hard to process the feedback we got from Renard, Rick and Carla. We hope the latest update already gives you a better overview.

I see your point and I'll reach out to you directly with some suggestions that might help to improve the situation for you and your colleagues.

If you have more feedback we always love to hear it :)

Rating breakdown

Ease of use
Features

Likelihood to recommend: 0/10

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Jim Groot

Promising new tooling!

Used daily for 1-2 years
Reviewed 2019-02-28
Review Source: Capterra

Together with Soon we are working on fully automization of our team planning

Pros
The flexibilty with making different boards creating a full overview of all items concerning planning.

Cons
Still quite some clicks to get a complete easy to see overview.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Robin Steenman

A modern and great schedule tool

Used daily for less than 6 months
Reviewed 2019-03-05
Review Source: Capterra

We used to work with Excel in the past. This was not always accurate and clear. Especially when you grow as a company in the number of employees it is suistainable to switch to another schedule tool. Soon thought about our old procedures and partly implemented them in their software.

Pros
Soon has simplified the effort to make a solid and well-organized schedule for LYNX. The different shifts of the various departments are clearly displayed. The ease with which colleagues can view their schedule is a real improvement. Soon is an innovative and collaborative company. The implementation of Soon was therefore self-evident and flawless.

Cons
No negative experiences so far. If something is missing or goes wrong Soon will help you with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Soon pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact Soon for pricing information.

Soon features

API
Employee Database
Employee Self Service

Activity Dashboard (514 other apps)
Activity Tracking (286 other apps)
Applicant Tracking (340 other apps)
Automatic Notifications (420 other apps)
Customizable Branding (330 other apps)
Customizable Reporting (315 other apps)
Data Import/Export (317 other apps)
Employee Management (373 other apps)
Employee Onboarding (270 other apps)
Employee Portal (272 other apps)
Performance Management (272 other apps)
Real Time Reporting (279 other apps)
Recruitment Management (299 other apps)
Reminders (285 other apps)
Reporting & Statistics (523 other apps)
Self Service Portal (381 other apps)
Third Party Integration (415 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Soon

Key features of Soon

  • Alerts/Notifications
  • Budgeting/Forecasting
  • Employee Scheduling
  • Labor Forecasting
  • Online Booking
  • Real-time Scheduling
  • Reporting/Analytics
  • Schedule Distribution
  • Shift Swapping
  • Time & Attendance Management
  • Vacation/Leave Tracking
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