isolved vs PrimePay

Deel

Rippling

Paylocity

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

isolved Payroll software, part of isolved People Cloud, enables you to view and process payroll anytime, anywhere, eliminate errors, inefficiencies and redundancies with an intelligently-connected platform that automates and delivers a “single source of truth” to accelerate results.

Direct Deposit

W-2 Preparation

Self Service Portal

Employee Database

Wage Garnishment

Third-Party Integrations

Benefits Management

Check Printing

Compensation Management

Reviews for isolved come from a wide variety of industries, including Hospital & Health Care (7% of reviewers), Accounting (6%), and Human Resources (4%). The most frequent use case for isolved cited by reviewers is payroll (73% of reviewers).

Users and use cases

Reviewers indicate that isolved allows flexible license adjustments without penalty and some users report the product pays for itself. However, many users say hidden fees, price increases, restrictive contracts, and billing issues undermine overall value for money.

Value for money

isolved is a payroll tool offering key features such as payroll management, tax compliance, payroll reporting, W-2 preparation, and direct deposit, among others.

isolved

Web-based

Android

iPhone

iPad

Paychex Flex

Paycom

ADP Workforce Now

Paycor

BambooHR

Workday HCM

ADP TotalSource

Dayforce HCM

Netchex

UKG Ready

APS Payroll

WinTeam

Namely

RUN Powered by ADP

QuickBooks Payroll

ADP Comprehensive Services

PrimePay

Basic

Difficult transitions and updates

62% of reviewers feel negative about iSolved’s change management. Reviewers report that transitioning to or from the platform is often challenging, with insufficient support during migrations and confusing changes to system functionality. They say that updates can be disruptive, and some features can only be modified by administrators, limiting flexibility. Users mention that frequent changes, unclear communication, and lack of smooth onboarding processes make adapting to new versions or modules frustrating, especially for organizations with complex needs.

Opaque and costly pricing

OWNER

Poor, unreliable, hidden fees, expensive, outdated software,

The contract only allows a small window to cancel the service. If you miss your window, you will be paying for an entire additional year.

78% of reviewers feel negative about iSolved’s pricing. Reviewers express frustration with hidden fees, unexpected price increases, and complex contracts that are difficult to exit. They report being overcharged, facing high costs for add-ons or corrections, and encountering poor communication regarding billing. Users say the cancellation process is restrictive and expensive, with limited windows to terminate service. Many feel the lack of transparency and accountability in pricing policies results in unnecessary expenses and a negative customer experience.

Cumbersome login experience

Therapeutic Assistant 

often times tells me my password is wrong when I know I am typing it in right, sometimes is time-sensitive and glitchy

71% of reviewers feel negative about iSolved’s password management. Reviewers say frequent password changes, complex authentication requirements, and separate logins for different modules create confusion and disrupt workflow. They report that employees are often locked out or struggle to reset passwords, with limited ability for administrators to assist. Users mention that the login process is unintuitive, especially on mobile devices, and that security measures, while robust, are overly burdensome for daily use. Many feel these challenges hinder efficient access to the system.

Slow and inefficient operations

IT specialist

Support is bad and cloud performance is slow at least once per week and after web udpates its common that all of our staff have to be sign in manually by a manager because it won't load.   

77% of reviewers feel negative about iSolved’s performance and speed. Reviewers report that the platform is often slow to load, especially during peak usage times or after updates, which hampers productivity. They mention frequent lag, downtime, and delays in customer support responses, making routine tasks more time-consuming. Users say that slow system performance and inefficient processes lead to frustration, particularly when urgent HR or payroll actions are needed. Many feel these issues negatively impact overall workflow and reliability.

Persistent technical glitches

Tax Analyst

There are no major issues but there are a lot of updates released and they sometimes create errors or annoying glitches.

78% of reviewers feel negative about iSolved’s bugs and issues. Reviewers indicate the platform frequently experiences glitches, especially after updates, which disrupt daily operations and require time-consuming troubleshooting. They mention that support for resolving technical problems is often slow or unresponsive, leading to unresolved issues piling up. Users say integrating partner products can introduce additional complications, and some features are outdated or not fully functional. Many feel that the frequency of bugs undermines confidence in the system’s reliability.

Versatile for growing businesses

85% of reviewers feel positive about iSolved’s suitability for professional use. Reviewers say the platform offers a comprehensive set of HR features that support both small and mid-sized organizations. They appreciate that iSolved is affordable for smaller businesses while still providing robust tools typically found in larger enterprise solutions. Users note that the system scales well as their organizations grow, and they find it particularly beneficial for managing HR tasks with limited staff. Many highlight its value in supporting business expansion.

Streamlined system integrations

89% of reviewers feel positive about iSolved’s integrations. Reviewers appreciate the ability to connect iSolved with other business systems, such as financial software and timekeeping modules, which streamlines HR processes and eliminates duplicate data entry. They mention that integrations make it easier to manage payroll, benefits, and attendance from a single platform. Users find that adding new modules or connecting with third-party tools is generally straightforward, and they value the time and cost savings achieved through these efficiencies.

Accessible learning resources

HR Director

The product is user friendly, intuitive, and if in doubt, at the click of a button, an online University is available for all users to learn more about the system.

82% of reviewers feel positive about iSolved’s training and learning curve. Reviewers indicate the platform offers a wealth of training materials, including an online university, helpful videos, and ongoing support, making it easier for new users to get up to speed. They appreciate the self-sufficiency these resources provide, allowing staff to quickly train others and continually expand their knowledge. Users say the learning curve can be steep initially, but the availability of accessible, on-demand training helps them adapt and unlock the platform’s full potential over time.

Centralized data accessibility

Director

I like the convivence to look at my information and have it all in one place.

85% of reviewers feel positive about iSolved’s information access. Reviewers value having all HR documents, payroll data, and timekeeping records in one easily accessible location. They say the platform allows them to quickly find and manage essential information, reducing paperwork and supporting a paperless workflow. Users highlight the convenience of accessing documents from any device with internet, and appreciate features like keyword search, real-time updates, and secure data protection. They feel this centralized access saves time and improves organizational efficiency.

Intuitive daily operations

Director of Administration

Using Isolved on a daily basis is simple and streamlined.  

86% of reviewers feel positive about iSolved’s ease of use. Reviewers appreciate that daily tasks such as payroll, PTO management, and time tracking are straightforward and require minimal training. They find the interface user-friendly and note that even those with limited technical experience can navigate the system with ease. Users mention that processes are streamlined, making it simple to onboard new employees and manage HR functions efficiently. Many say that the intuitive design reduces administrative burdens and helps them complete tasks quickly.

Product Manager

Having integrated applicant tracking, time management, performance, and training & development modules makes this a one-stop-shop for most of my needs.

Time and Labor Specialist

Using iSolved for both my work and personal functions has helped further my knowledge of the system and the capabilities of some different screens and how they interact with one another.

Teacher

When I started at my new job, we used iSolved for managing both our financials, and arranging PTO/substitute teacher needs.

With multiple modules, we are able to service a small 1 employee company to a company with 5,000 employees.

Owner

The tax withholding division failed to pay my unemployment taxes properly and it has taken over a year to resolve, costing my company several thousand dollars of lost revenue.

The PTO balances only update once payroll is processed so staff may take too much without knowing they did not have any PTO left.

Associate Director of Operations

Our third-party payroll company uses isolved and we have access to an isolved dashboard for clients, which has limited functionality.

Payroll Benefits Supervisor

Ability to set up automated workflows like acknowledgements, salary changes and job title changes.

Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).

With the right internal processes and ongoing training, isolved has the potential to significantly enhance efficiency and accuracy across the employee lifecycle.

Payroll and Benefits Admin

The reporting feature is extremely helpful for maintaining compliance processes and year-end tasks.

In the event of Employer has insufficient funds available for any payment obligation under this Agreement and isolved receives an NSF, isolved is authorized to send a reversal file (“Reversal”) to one or more of the Payee Accounts or other payees that were paid by isolved in connection with such NSF.

Branch Manager

I hope that the customer support can begin to roll out more features that were promised to us and if they can do that, that will help our processes.

Project Manager

I find that the expense module lacks reporting which would make the module a lot more helpful for clients.

Outsourcing Tax function is ok, but lacks communications and response time can be lengthy.

We use them for our payroll and I love having all my information - from paycheck stubs, to time off banks, to tax information all in one place.

Client Success HCM Consultant

I do think some set ups like time keeping could be streamlined as it takes many steps to get set up and maintain.

HCM Manager

Testing needs to be better to ensure fewer rollbacks of items that are needed/promised.

HR Admin Asst

The only draw back that I see is the inability to make custom reports.  

President

From isolved not being able to locate an account number in time, to wanting me to pay for their software while having to send out my own checks, to charging additional fees at every turn, you should be ashamed of yourselves and how you operate a business.

Sr. Business Administrator

We utilize the payroll, onboarding recruitment, reviews and makes things smooth.

For an end user who may not be the most tech savvy, screens are clearly labeled and not overly involved in terms of functionality.

Provider

Con – Security Slows Access: Extra login steps at start/end of day slow access and affect workflow efficiency.

Implementation manager

Simplicity, I sincerely appreciate your ability to facilitate comprehensive customization, allowing it to perform any desired function.

Implementation Specialist

There are too many updates with screens changing that can affect our clients some time when they are used to the screens.

Development Manager

The debit cards issued did not have a chip, and sometimes would not work when paying over the phone at my pharmacy.

The process requires you to fill out an application which has all the business’ info and owners’ info along with a contact.

I can see how being on the implementation side of the system enables an administrator to learn much more of what the system can do for a company than being a user or individual that was not part of an implementation side.

HR Manager

The constant updates, response time from customer service oftentimes on pressing issues, and the regularity of mobile app issues.

On three occasions, my staff was not paid after money was debited from our business account.

The payroll tax team can be slow to respond, and it often takes multiple follow-ups to resolve a tax notice.

There's been a few things on the idea portal that would benefit most service bureaus/partners, yet it seems to be a slow process to get our voices heard.

Strategic Growth Specialist

From the client tax status, to their TOA policy, to locating individual Employee information.

I often have to click in unexpected places to navigate to different site areas to perform the functions I want.

My rep refused to put me in touch with her supervisor so that I could properly transition out of the software.

I liked the fact that I was always getting charged extra service fees each and every time I look at the payrolls. And I also liked the fact that my sale representative role ended the moment I locked in contract with isolved that there is nothing he knows and there is nothing he can do to help me go further.

Human Resources

Payroll System Specialist

The ease of use is getting better but payment processing and employee pay options are incredible!

Payroll Specialist

From client account creation to employee set up to execution of processing a payroll, The ease of use makes my job easier.

Employer may not make any claim for reimbursement of unrecovered funds related to any Reversal from isolved.” If you are applying for credit; why are they going to immediately reverse the direct deposit for an NSF?

Director of Human Resources

The simplicity of the system for payroll, employee messages and employee navigation.

For me, it would be nice to be able to put a note on the individual employee on the payroll processing screen.

Client Success

There is some inconsistencies with formatting and I think maybe having more mobile accessibility for the basic payroll functions would be helpful for clients.

While they are upgrading things, it causes other things to crash.

Managing Director

All of my colleagues as well as my owners enjoy the platform and use it daily with ease!

officer

The reps even stay on the phone with you to walk you through processes,

Compare this to QuickBooks, which can be set up by simply logging into the client's bank site through Plaid, taking a grand total of 30 seconds.

The support we receive and the system’s continuous evolution have made it a valuable solution for our HR needs.

Lack of report ease, there is not enough options and it requires at time the customer service rep.

Payroll

Pricing

Bugs and Issues

Report Generation

Tax Management

Performance and Speed

User Interface

Onboarding

Time Tracking

Training and Learning Curve

Small Business

Large Enterprises

Mid-size Business

Freelancers

PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform for people-centric businesses. 

Compliance Management

401(k) Tracking

Reviews for PrimePay come from a wide variety of industries, including construction (10% of reviewers), insurance (6%), and non-profit organization management (6%). The most frequent use case for PrimePay cited by reviewers is payroll (86% of reviewers).

PrimePay is a payroll solution offering key features such as direct deposit, tax compliance, payroll reporting, payroll management, W-2 preparation, and employee database, among others.

Windows

Linux

Chromebook

Gusto

Patriot Software

QuickBooks Online

Payroll Essentials

Payroll Time & Essentials

HCM Essentials

Frequent login and access issues

Our logins were cutoff apparently last week and we no longer have access to our reports - It is Monday March 7.  

81% of reviewers feel negative about PrimePay’s security and access control. Users report persistent problems with logging in, password resets, and accessing their personal or company information. Reviewers indicate that password recovery features often fail, leading to endless loops or denied access. They say that glitches and confusing login processes hinder their ability to retrieve necessary data. Many users express frustration over being unable to resolve access issues independently or through customer service, which affects their trust in the platform’s reliability.

Slow and ineffective issue resolution

Director of Finance

Customer service does not respond to most  calls and/or email.   When they do, it's after multiple attempts but never a resolution even when they say they will take care of it.

81% of reviewers feel negative about PrimePay’s request handling. Reviewers report frequent delays in response to support tickets and emails, with many issues remaining unresolved for extended periods. They say the process of submitting requests is cumbersome, often requiring multiple follow-ups without satisfactory outcomes. Users indicate frustration with the lack of a consistent point of contact and the need to use separate links for different services. Many feel that the ticketing system closes issues prematurely and does not provide adequate solutions to their problems.

Long waits and poor follow-up

Payroll is processed by whoever happens to pick up that payroll which has resulted in multiple errors as they know nothing about your company. When you do get a phone number and the name of someone to talk to, you leave messages and they don't call you back (Left two messages for a manager who has never call me back).    If you call the customer support phone number on the web site, you get put on hold waiting for a manager and no one ever picks up (twice on hold for over an hour).     

I had to have someone stay on hold for hours just to get to talk to someone and stop our services with PrimePay.

63% of reviewers feel negative about PrimePay’s phone support. Users report long hold times, difficulty reaching knowledgeable staff, and a lack of returned calls or follow-up after leaving messages. Reviewers say that resolving issues by phone is often time-consuming and unreliable, with some noting repeated problems month after month. They feel frustrated by the inability to speak with the same representative consistently and mention that urgent concerns are not addressed promptly, impacting their ability to manage payroll and related tasks efficiently.

Consistently professional support staff

Accounting Manager

She is professional, accurate, a great resource for answering questions or solving problems, and always goes the extra mile for her customers.   As PrimePay has grown, there have been many changes, and unfortunately, some major bumps in the road, but having [sensitive content hidden] as our rep has helped keep these challenges manageable.

Their knowledgeable staff are service oriented (professional, polite and helpful) and always with prompt response.

83% of reviewers feel positive about PrimePay’s professional use. Reviewers indicate that staff are consistently knowledgeable, responsive, and courteous, providing prompt assistance and valuable guidance. They appreciate having dedicated representatives who address questions efficiently and help navigate changes or challenges. Users say the professionalism and reliability of the support team make the service dependable for long-term use. Many note that the staff’s willingness to go the extra mile and their approachable demeanor contribute to a positive experience, especially during onboarding, training, and ongoing support.

Intuitive and accessible platform

80% of reviewers feel positive about PrimePay’s ease of use. Users think the software is intuitive, user-friendly, and easy to navigate, which streamlines tasks such as setup, payroll input, and accessing reports. Reviewers appreciate the clear layout, logical organization, and the ability to quickly learn the system with minimal training. They say the platform’s design makes routine processes efficient and reduces the time spent on administrative work. Many users highlight that the software’s accessibility and straightforward interface improve their workflow and overall experience.

isolved vs PrimePay Comparison (2026)

isolved

PrimePay

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives