Paycom vs ADP TotalSource

Deel

Rippling

Paylocity

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

HR Manager

The customer support is great and your client manager actively works to ensure you're aware of new features, how to use the system effectively, and submit support tickets when needed.

VP of HR

Their service model needs some work and some of their modules need updating, but I would consider them highly competitive in the HRIS space.

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app.

1099 Preparation

360 Degree Feedback

401(k) Tracking

ACA Reporting

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Ad hoc Query

Ad hoc Reporting

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Applicant Tracking

Application Management

Approval Process Control

Approval Workflow

Archiving & Retention

Assessment Management

Asynchronous Learning

Attendance Management

Attendance Tracking

Audit Management

Audit Trail

Automated Receipt Matching

Automated Scheduling

Auto Update

Availability Management

Background Screening

Batch Processing

Benchmarking

Benefits Administration Outsourcing

Benefits Dashboard

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blended Learning

Bonus Management

Break Management

Budgeting/Forecasting

Budget Management

Built-in Course Authoring

Business Process Automation

Calendar Management

Candidate Management

Candidate Profiles

Career Development

Cash Flow Management

Categorization/Grouping

Certification & Licensing

Certification Tracking

Check Printing

Class Scheduling

Clock In/Out

COBRA Administration

Collaboration Tools

Communication Management

Compensation Management

Compensation Plan Modeling

Compensation Statements

Competency Management

Compliance Management

Compliance Tracking

Configurable Workflow

Content Library

Content Management

Corporate/Business

Corporate Card

Corrective and Preventive Actions (CAPA)

Course Management

Course Tracking

Credit Card Management

Criminal History Verification

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Connectors

Data Import/Export

Data Security

Data Synchronization

Data Verification

Data Visualization

Deduction Management

Digital Signature

Direct Deposit

Disability Insurance Administration

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Drug & Health Screenings

Duplicate Detection

Education Verification

eLearning Companies

Reviews for Paycom come from a wide variety of industries, including Hospital & Health Care (7% of reviewers), Non-Profit Organization Management (7%), and Health, Wellness and Fitness (5%). The most frequent use case for Paycom cited by reviewers is payroll (70% of reviewers).

Users and use cases

Some reviewers find Paycom reasonably priced compared to larger competitors and appreciate its cost-effectiveness for small businesses. However, some users report hidden fees, expensive modules, and a complex pricing structure that reduces overall value for money.

Value for money

Paycom is a payroll solution offering key features such as direct deposit, online time clock, timesheet management, payroll management, W-2 preparation, and payroll reporting, among others.

Paycom

Android

iPhone

iPad

Windows

Web-based

Paychex Flex

ADP Workforce Now

UKG Pro

Paycor

Workday HCM

BambooHR

UKG Ready

Gusto

ADP TotalSource

Netchex

TriNet HR Plus

Namely

Viventium Software

Justworks

QuickBooks Payroll

High and unclear pricing structure

Director of Human Resources

Everything is designed to charge you more money and everything is overpriced.

The pricing is complicated and they charge for every solution you launch.  

50% of reviewers feel negative about Paycom’s pricing. Reviewers report that the platform is expensive compared to alternatives, with additional fees for modules and features not included in the base price. They say the pricing structure is complicated, with hidden costs and charges for extra services. Users indicate that the overall cost may not align with the level of service or system capabilities provided. Some reviewers mention that sales representatives do not always clearly communicate the full cost, leading to unexpected expenses after implementation.

Inefficient request handling

Financial Planner

The software didn't do a great job with entering PTO where there were weekends or holidays in between, which caused me to have to enter multiple PTO requests for just one set period of time.

45% of reviewers feel negative about Paycom’s request management. Reviewers say submitting and managing requests, such as PTO or time corrections, can be cumbersome and unintuitive. They report difficulties with entering requests that span weekends or holidays, and note that approval processes lack transparency. Users indicate that notifications and reminders are sometimes redundant or do not clear after completion. Some reviewers mention slow or unresponsive customer support when addressing request-related issues, leading to delays and frustration in resolving employee needs.

Cumbersome login and security

General Manager

Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom.

73% of reviewers feel negative about Paycom’s security and access control. Reviewers report frustration with the multi-step login process, frequent password changes, and repetitive security questions. They say these measures often lead to lockouts, forgotten credentials, and wasted time, especially when logging in from new devices. Users indicate that the system’s security protocols can be excessive and not always user-friendly, with some experiencing issues resetting passwords or accessing accounts. Some reviewers feel the process is unnecessarily complex and interferes with efficient access to the platform.

Limited and complex reporting tools

Talent Acquisition Manager

It doesn't integrate with much, reports as deliverables are actually an excel sheet I created with 5 different reports because there is no way to customize and make a usable report for KPI's unless I want to pay tens of thousands of dollars for their "people" to spend 60+ working hours to craft a report when it would take me 10 minutes if I was actually allowed to pull all the right data at the same time.

Senior Digital Marketing Manager

Very little customization is offered, especially in the area of reporting.

36% of reviewers feel negative about Paycom’s report and reporting features. Reviewers find the reporting system lacks customization and is not intuitive to use. They say it can be difficult to generate, locate, or personalize reports for specific needs, and that some reports are only available for a limited time. Users indicate that the process for creating or editing reports is confusing, and that the available options may not support complex data analysis. Some reviewers mention challenges with exporting data and integrating reports with other systems.

System glitches and reliability concerns

Corporate Director of Human Resources

There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.

Financial Broker

When the app has to update the bugs and the system hasn't refreshed yet.

60% of reviewers feel negative about Paycom’s bugs and issues. Reviewers mention encountering glitches, unexpected disconnections, and problems with certain modules or updates. They say these technical issues can disrupt daily operations, cause data inconsistencies, and require frequent troubleshooting. Users indicate that customer support is sometimes slow to resolve problems, and that system updates may introduce new complications. Some reviewers express concern about the reliability of integrations and compliance features, noting that unresolved bugs can impact payroll accuracy and HR processes.

Comprehensive HR functionality

Computer engineer

Paycom is the ideal tool to manage money and human resources in a company, it is a platform that has many options to manage the entire employee payroll, from the platform you can manage the salary, performance, dismissal, and incorporation of workers.

94% of reviewers feel positive about Paycom’s HR management capabilities. Reviewers appreciate having all HR functions—such as payroll, benefits, performance, and compliance—consolidated into a single platform. They say this integration streamlines processes, reduces manual work, and increases departmental productivity. Users indicate that direct employee access to HR data empowers staff and minimizes HR workload. Some reviewers find the platform reliable for managing the entire employee lifecycle, from onboarding to offboarding. They value the ongoing product improvements and user-friendly interface, noting that it simplifies HR tasks for both employees and administrators.

Streamlined employee onboarding

Compliance Specialist

Onboarding in itself is a lot and being able to use Paycom has cut down so much on how much time I would spend on one employee.

Camp Director

I love that I can onboard employees and have them complete all of their paperwork online without having to shuffle any actual paperwork.

92% of reviewers feel positive about Paycom’s onboarding process. Reviewers appreciate that onboarding is fully electronic, eliminating manual paperwork and saving significant time for HR teams and new hires. They say the process is clear, efficient, and integrates seamlessly with other HR functions like benefits enrollment and payroll. Users indicate that self-service onboarding empowers employees and reduces HR workload. Some reviewers note that the platform supports remote onboarding and document management, making it easier to manage new hires regardless of location.

Robust mobile functionality

Groups Pastor

The biggest selling point that moved our nonprofit to Paycom is the ability to do everything from the mobile app.

86% of reviewers feel positive about Paycom’s mobile access. Reviewers appreciate being able to perform HR tasks, such as submitting hours, requesting time off, and managing payroll, directly from their mobile devices. They say the mobile app is user-friendly, secure, and offers nearly all the features available on the desktop version. Users indicate that mobile access is especially valuable for remote or mobile workforces, allowing employees and managers to stay connected and productive on the go. Some reviewers highlight features like fingerprint login and mobile notifications.

Easy and organized navigation

UPS Customer Support

The software has a modern and intuitive interface that makes it easy for users to navigate and has a mobile app

91% of reviewers feel positive about Paycom’s navigation. Reviewers say the platform is easy to navigate, with an intuitive layout and organized menus that help users quickly find what they need. They appreciate that both the website and mobile app are accessible for employees and managers, regardless of technical skill. Users indicate that the interface requires minimal training and is visually pleasing. Some reviewers highlight that navigation is consistent across modules, making it simple to perform daily HR tasks and access important information.

VP, People

We cannot process payroll as they told we would, we cannot get a functioning GL, their ATS cannot facilitate communication and cannot perform any scheduling functions, and Paycom seems to think employee onboarding begins at their start date, so we cannot facilitate any tasks or communication prior to that date.

Payroll Coordinator

Paycom is an always evolving for the better both as an administrator and an employee. As I mentioned BETI has made my work life better because with the "Approve my Paycheck " feature, employees have been able to inform me of issues they see with their payroll before I start processing payroll rather than on Payday when reversing payments or additional physical checks would be needed to reconcile the situation.

HR Coordinator

Customization - Paycom had the ability to customize the way that each processing page spoke to the other and I could lay out my template and pages the way that worked best for me.

VP of Human Resources

I like most everything about Paycom, including how it functions, the ESS, and all the government/compliance offerings, learning, background screenings, tax credits, the ease of payroll, benefits administration, expense management, E-Verify, COBRA, ACA, various reports, etc.

Department Manager

With all features integrated into a single platform, staff can efficiently manage tasks, collaborate, and access essential tools without the need to switch between multiple systems.

HR Operations Manager

It has made a noticeable difference in how we manage employee information and payroll, and it has helped create a smoother experience for both HR staff and employees

This centralized approach improves workflow efficiency, reduces the likelihood of errors, and allows for a more cohesive and productive work environment.

Director of Finance and Accounting

Paycom has been a valuable all‑in‑one system for managing payroll, employee data, time and attendance, and overall HR processes.

He has a tracker with development requests and stays in tune with the things in the pipeline so we can be informed and also so we can get everytghing out of Paycom that we possible can

Assistant Internal Auditor

When you have pending punch edits and PTO requests, I wish the Read-only Time Sheet would show your current total hours as well as your tentative total hours.

The ease of processing payroll sometimes feels almost too simple and having a one stop shop for everything from payroll to recruiting to onboarding, provides a more seamless process in HR.

It works especially well in mid‑ to large‑sized organizations where employee self‑service and centralized data management can significantly reduce HR workload.

This lack of synchronization hinders the overall effectiveness of goal management, reducing the ability to evaluate progress consistently and ensure goals are being met.

Paycom vs ADP TotalSource Comparison (2026)

Paycom

ADP TotalSource

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives