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UKG Pro vs RUN Powered by ADP Comparison (2026)

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UKG Pro

RUN Powered by ADP

Overview

UKG helps organizations understand and empower their workforce with AI-driven HR, payroll, and workforce management solutions.

An intuitive interface makes paying your people easy and fast. In addition, AI-enabled tech streamlines your payroll and HR tasks, and flags time-consuming payroll mistakes before they happen.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

733

368

249

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.6

1.5K

1.1K

294

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

Pros

“UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting.”

Sahil M.

Manufacturing Supervisor

“It can handle onboarding processes, HRIS, benefits management, payroll management, self service timecard management, and time off requests.”

AJ G.

IT Administrator

“UKG Pro is a reliable and feature-rich HCM platform that effectively supports HR, payroll, talent acquisition, and workforce management needs.”

Swaminathan S.

HR Assistant

Pros

“It offers useful reports for payroll and HR data, and employees can easily access their pay statements, tax forms, and personal information through self‑service.”

Ana C.

Compensation Manager

“In terms of value for money, it provides solid functionality and dependable service for small to mid‑sized businesses, making the cost reasonable when compared to the accuracy, compliance support, and convenience it delivers.”

Ana C.

Compensation Manager

“Because payroll compliance is so critical, ADP typically assigns representatives to help set up tax profiles, employee details, and historical data. While it can take a couple of days to ensure all specific state categories are aligned properly, users generally report feeling well-supported during the initial configuration.”

Derek Z.

Owner

Cons

“UKG Pro does not seem to have a support team that is scalable to meet the needs of administers like myself who often ran into issues with features of UKG Pro, such as UKG Pro Learning, which is their digital LMS platform. While I appreciate that they have a support specialist team to communicate updates or give you a timeframe on how long it will take to research an item, it takes awhile.”

Georgia W.

Director of Training and Ops Services

“Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users.”

Jessica J.

Senior Director, People and Culture

“However, unresolved issues with vacation time accrual rollover — despite repeated escalations and a missed support deadline — ultimately undermined our trust in the system.”

Felix L.

Safety Coordinator

Cons

“The cost adds up fast when you select add on service, and the payroll pay periods are generally wonky and require multiple step resolution, as opposed to being able to change it on the home page.”

Julie Y.

Medical Billing Specialist

“The only Con about using the platform is the bank processing is delayed on holidays so you have to process payroll before your normal processing dates.”

Victoria T.

Owner

“One drawback of RUN Powered by ADP is that some features feel limited unless you upgrade to higher-tier plans, which can increase costs quickly.”

Ajay M.

CEO