Paylocity vs Netchex

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Cloud-based workforce platform unifying HR, IT, and Finance on a single employee record, with global payroll, device management, and.

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Director Of Membership

The customer support was underwhelming. When we encountered issues or needed clarification, responses were slow and often didn't fully resolve our concerns.

General Accountant

The customer service is top notch. When our company was transitioning from Paycom to Paylocity their customer support team went above and beyond to make sure our team had everything we needed every step of the way during the transition. And since we've been using Paylocity whenever we have a question the customer support team is excellent about answering our questions and assisting our employees get the help they need to do their jobs.

Owner operator

The set up of the website is very user friendly for a guy like me who doesnt use this stuff often and also the help and support I receive when trying to get my pay roll done is very important to me and no matter how many times i call they are always available to help me get the job done and answer my questions and I like the way theybget straight tonthe point and get problems solved fast thats awsone to me because it allows me to keep things moving.

Streamline scheduling, time tracking, and labor cost control with Paylocity's workforce management software. Boost efficiency, reduce errors, and keep teams happy with easy shift swaps, real-time alerts, and mobile access to schedules and timecards.

1099 Preparation

360 Degree Feedback

401(k) Tracking

Academic/Education

ACA Reporting

Access Controls/Permissions

Accounting

Accounting Integration

Action Management

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Alerts/Notifications

Applicant Tracking

Application Management

Approval Process Control

Assessment Management

Asynchronous Learning

Attendance Management

Attendance Tracking

Audit Management

Audit Trail

Automated Scheduling

Auto Update

Availability Management

Background Screening

Batch Processing

Benchmarking

Benefits Administration Outsourcing

Benefits Dashboard

Benefits Management

Billable Items Tracking

Billable & Non-Billable Hours

Blended Learning

Boolean Search

Budgeting/Forecasting

Built-in Course Authoring

Calendar Management

Candidate Management

Categorization/Grouping

Certification & Licensing

Certification Management

Chat/Messaging

Check Printing

Clock In/Out

COBRA Administration

Collaboration Tools

Commenting/Notes

Commission Management

Communication Management

Compensation Management

Competency Management

Compliance Management

Configurable Workflow

Content Library

Content Management

Corporate/Business

Corporate Card

Course Management

Course Tracking

Credit Card Management

Customizable Branding

Customizable Fields

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Connectors

Data Import/Export

Data Security

Data Visualization

Deduction Management

Direct Deposit

Disability Insurance Administration

Document Management

Document Storage

Electronic Forms

Electronic Signature

Email Management

Employee Benefits Administration

Employee Database

Employee Engagement

Employee Handbook

Employee Management

Employee Onboarding

Employee Portal

Employee Profiles

Employee Recognition

Employee Scheduling

Employee Self Service

Engagement Tracking

Expense Management

Expense Tracking

Feedback Management

FMLA Administration

For Accountants

Forecasting

For Mobile

For Small Businesses

Reviews for Paylocity come from a wide variety of industries, including non-profit organization management (7% of reviewers), hospital & health care (7%), and construction (5%). The most frequent use case for Paylocity cited by reviewers is payroll (69% of reviewers).

Users and use cases

Most reviewers indicate that Paylocity delivers strong value for money, especially with customizable modules and competitive pricing. However, some users report frustration with piecemeal pricing, unexpected charges, and higher costs for advanced features or small businesses.

Value for money

Paylocity is a payroll tool with key features that include payroll management, direct deposit, reporting and analytics, W-2 preparation, time and attendance tracking, employee database management, and more.

Paylocity

Web-based

iPhone

iPad

Android

Windows

Paychex

ADP Workforce Now

Paycom

Paycor

Workday HCM

UKG Pro

UKG Ready

BambooHR

isolved

Gusto

ADP TotalSource

ADP Comprehensive Services

SurePayroll

Challenging implementation process

HR Manager

Instead, we encountered significant manual workarounds that diminished the value of the product and largely defeated the purpose of implementing it.

Controller

There were some frustrating times in the implementation process, trying to get answers and problem solving.

46% of reviewers feel negative about Implementation. Reviewers indicate that the setup and rollout of Paylocity can be lengthy, complex, and stressful. Users say they encountered manual workarounds, insufficient guidance, and a lack of clear communication during onboarding. Many report that implementation specialists were sometimes unresponsive or lacked expertise, leading to configuration errors and delays. Some users mention that correcting mistakes post-implementation required significant effort and time, and that the process did not always meet their expectations for support or thoroughness.

Inconsistent account support

HR Consultant

Often your account manager changes without notice or instead of offering help they just send the name of a help article.

44% of reviewers feel negative about Account Management. Reviewers indicate frequent turnover of account managers, leading to inconsistent support and delays in issue resolution. Users say it is often difficult to reach their assigned representative, and when they do, responses can vary in quality and accuracy. Many mention that changes in account management disrupt continuity, requiring them to repeatedly explain their needs or account history. Some users feel that account managers lack product knowledge or proactive engagement, which can make problem-solving more challenging.

Long waits and unfamiliar reps

HR and Payroll Manager

As a small business we don't have a dedicated customer support point of contact when we make calls, which is quite frustrating (we have to talk to a general support person every time who is not familiar with our quite complex company).

Customer service is hit or miss. When making phone calls, wait time is 45-60 minutes which is too long.

42% of reviewers feel negative about Phone Support. Users report long wait times when calling for assistance and frustration with being routed to different representatives who are unfamiliar with their account or issue. Reviewers say that support staff sometimes lack product knowledge, leading to unresolved problems or the need for multiple follow-ups. Many mention that there is no dedicated support contact, so each call involves re-explaining the situation. Some users feel that support relies too heavily on directing them to self-service resources rather than providing direct help.

Limited and complex reporting

Accountant

It is frustrating that there are additional charges for "custom" reports rather than the ability to create your own.

45% of reviewers feel negative about Reporting. Users say that while Paylocity offers a variety of reporting options, creating custom or detailed reports is often difficult and unintuitive. Reviewers mention that some reports require manual effort to compile, and limitations in customization or integration across modules can hinder access to needed data. Many find the report writer challenging to use, with confusing layouts and inconsistent formatting. Additional charges for custom reports and a lack of flexibility for unique workflows are also common concerns.

Frequent glitches and errors

HR Coordinator and Recruiter

The system is not user friendly: Unnecessary separation of tabs and information, unhelpful AI bot, uneducated (and sometimes) unresponsive Support Team, constant unnecessary and unhelpful updates, numerous glitches in the system, etc.

74% of reviewers feel negative about Bugs and Issues. Users report recurring technical glitches, slow load times, and system malfunctions that disrupt daily operations, such as logging hours or reconciling HR data. Reviewers indicate that integration between modules can be problematic, leading to data syncing errors and extra manual steps. Many mention confusing navigation, inconsistent feature availability, and error messages that lack clear instructions. They say these issues often require repeated support requests and create frustration, especially when system updates introduce new problems or when troubleshooting guidance is insufficient.

Efficient time tracking tools

Branch Manager

Paylocity is a phenomenal product for keeping track of employees' time cards, vacation, teams, and internal office team building.

I love how you can track your hours, how you can communicate with other staff member and how you can see and request time off.

86% of reviewers feel positive about Time and Attendance Tracking. Reviewers appreciate the ability to easily track hours worked, manage PTO, and access timecards through both web and mobile platforms. Users say the system’s intuitive interface simplifies daily time entry, scheduling, and compliance, while automated accruals and audit features reduce manual errors. Many highlight the convenience of having all HR and time-tracking data in one place, which streamlines reporting and oversight. The integration of time tracking with payroll and HR modules is seen as a major benefit for both employees and managers.

Competitive and transparent pricing

People Operations Manager

It's a solid system and has modules that you can turn on and off to customize the system and the cost in a way that works for you.

Chief People Officer

The functionality for its price point can't be beat and can be used as a true "all in one" system without the need for supplemental systems.

83% of reviewers feel positive about Pricing. Reviewers indicate Paylocity provides strong value for money, offering a robust set of features at a price point that is often lower than legacy competitors. Users appreciate the ability to customize modules to fit their needs and budgets, and many mention that the platform’s cost is justified by the time and administrative savings it delivers. They say pricing is transparent, with clear communication about any additional fees, and that the overall affordability makes Paylocity accessible for businesses of various sizes.

Streamlined team communication

Agency

he customer support team has been responsive and knowledgeable whenever we've needed assistance, and the system's automation features have helped minimize errors and save valuable time.

Sr People Business Partner

The community feature has been great to help increase collaboration with our field team members who don't spend their day-to-day on a computer.

87% of reviewers feel positive about Team Collaboration. Users think Paylocity supports effective communication and workflow coordination among teams, especially for remote or distributed staff. Reviewers appreciate features like centralized access to paystubs, performance reviews, and training, as well as tools for team announcements and recognition. They say the platform’s automation and support team responsiveness help minimize errors and keep everyone informed. Many find the community and goal-setting modules useful for aligning team objectives and boosting morale, while the ease of managing team assignments and time-off requests is frequently highlighted.

Intuitive user experience

The user interface is clean and intuitive, which makes it easy for employees and administrators to navigate and complete tasks quickly.

HR Generalist

The layout is intuitive and makes it easy to navigate, which helps employees quickly find the information or tools they need without confusion.

86% of reviewers feel positive about Ease of Use. Users say Paylocity offers a clean, intuitive interface that is easy to navigate for both employees and administrators. Reviewers indicate that common tasks like entering time, requesting PTO, and accessing pay information can be completed quickly without confusion. Many note that the platform is accessible via web and mobile, making it convenient for staff at all levels. They appreciate that the system is user-friendly even for those new to HR software, and that ongoing updates continue to improve navigation and overall usability.

Concessions Lead

Paylocity streamlines the hiring process by allowing employees to fill out their paperwork from a mobile device, and upload necessary documents.

Manager

What I liked most about Paylocity was its user-friendly interface and the ability to centralize multiple HR functions—payroll, benefits, and time tracking—into one platform.

I love that I can manage payroll, run audits, configure cost centers, support benefits, run reporting, handle historical data migrations, and create workflows all in one system.

After school and summer camp teacher

there are so many features that allow you to Remind employees or participants of trainings of activities of anniversaries or birthdays there are opportunities for you to give praise and you’re easily able to see your upcoming and past paychecks.

People Technology Partner

One of its greatest strengths is its ability to consolidate key processes such as payroll, benefits administration, time and attendance, and talent management into a single system.

HR Finance Manager

The ability to have all of our HR and payroll related information in one place as well as the ability to do manage attendance, employee reviews etc.

HR Talent and Recruiting Specialist

Ability for hourly team members to clock on and off on the mobile app and ability to limit this within a geofence to confirm they are on-site when they enter their hours.  

HR Assistant

The only cons to Paylocity are the retention scheduling of documents and not being able to delete Journals from the Company Admin perspective (especially when it comes to performance journals, which are no longer needed after the annual performance evaluation is completed).

Administrative Manager  Controller

Paylocity has many aspects that I like, just a few the note taking section for meetings with employees to keep track of discussions, the ease of use in all areas of the software, customer support is in chat on a minute notice, which is helpful when running payroll and need a question answered in a pinch, time tracking is not used by our company but was at previous job and was great.  

Payroll Administrator

Paylocity offers HR, payroll, benefits administration, time & attendance, performance management, recruiting, learning, etc., within one system.

Paylocity vs Netchex Comparison (2026)

Paylocity

Netchex

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives