Paylocity vs PrimePay

Deel

Rippling

ADP Workforce Now

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for midsized and large businesses.

Paylocity’s payroll software automates pay, catches errors, and streamlines tasks. Run payroll in minutes, ensure compliance, and integrate with benefits. Help employees get paid accurately and on time, with on-demand access to earned wages. 

Direct Deposit

W-2 Preparation

Employee Database

Self Service Portal

Third-Party Integrations

401(k) Tracking

Compliance Management

Wage Garnishment

Compensation Management

Benefits Management

Check Printing

Reviews for Paylocity come from a wide variety of industries, including Hospital & Health Care (6% of reviewers), Non-Profit Organization Management (5%), and Computer Software (4%). The most frequent use case for Paylocity cited by reviewers is payroll (67% of reviewers).

Users and use cases

Most users consider Paylocity to deliver strong value for money, with competitive pricing and useful features. Some reviewers find the pricing structure unclear, and they report that add-ons can increase costs or make the overall price feel high.

Value for money

Paylocity is a payroll solution with key features that include payroll management, direct deposit, reporting and analytics, employee database, self-service portal, time and attendance, and more.

Paylocity

Web-based

iPhone

iPad

Android

Windows

Paychex Flex

Paycor

Paycom

Workday HCM

UKG Pro

UKG Ready

RUN Powered by ADP

BambooHR

isolved

ADP TotalSource

Gusto

SurePayroll

ADP Comprehensive Services

QuickBooks Online

Overly complex security measures

One rogue Paylocity employee could steal from many users with this vulnerability.

environmental scientist

In the beginning when I stated using the software it was frustrating because you needed lots of info to log in (company ID, employee ID, password, etc) but they have a feature that lets you bypass all of that.

69% of reviewers feel negative about Paylocity’s security and access controls. Some users say the login process is cumbersome, requiring multiple credentials and frequent password updates. Reviewers express frustration with repeated two-factor authentication prompts and security questions, especially when using different devices. Users also raise concerns about customer support having broad access to sensitive information, and they feel that the strict security measures, while important, hinder usability and accessibility.

Cumbersome login and passwords

Owner

On top of this, sometimes even knowing your user name, password, and employer ID the site will just not let you log in.

Referee

Finding information on the website is incredibly difficult and the requirement to constantly update your password slows you down far too often (particularly problematic when you are in a hurry to clock in).

83% of reviewers feel negative about Paylocity’s password management. Some users report frequent issues with logging in, citing multiple required credentials, frequent password changes, and complex recovery processes. Reviewers indicate that employees who log in infrequently often struggle to remember their credentials, leading to account lockouts and time-consuming resets. Users say the process is inconvenient, especially during busy periods like tax season, and that the system’s security measures, while necessary, can be frustrating.

Challenging implementation process

57% of reviewers feel negative about Paylocity’s implementation experience. Some users report that setting up the system is complicated and time-consuming, with frequent misconfigurations and a lack of clear guidance. Reviewers mention ongoing struggles with policy setup, inaccurate calculations, and insufficient support during rollout. Users indicate that the process often requires significant manual intervention and that unresolved issues can persist long after initial implementation, making the transition difficult for organizations.

Difficult and unintuitive reporting

People & Culture Manager

They have a lot of reports, but finding what you need is nearly impossible.

44% of reviewers feel negative about Paylocity’s reporting capabilities. Some users say creating custom reports is confusing and requires trial and error, while others find the report library overwhelming and difficult to navigate. Reviewers mention that exported reports often need extensive formatting and that standard reports may not meet their needs. Users indicate that finding or building the right report can be time-consuming, and support for reporting-related issues is sometimes lacking.

Frequent glitches and errors

75% of reviewers feel negative about Paylocity’s bugs and technical issues. Some users report recurring glitches, slow load times, and occasional crashes that disrupt their workflow. Reviewers mention problems with system reliability, such as freezing pages, inconsistent PTO calculations, and difficulties with module integration. Users indicate that these technical issues often require repeated support intervention and can make simple tasks unnecessarily complicated or time-consuming.

Flexible system integrations

HRBP

They offer many integration options for benefits and everify to help streamline processes

86% of reviewers feel positive about Paylocity’s integrations. Some users say the software connects well with various third-party systems, such as benefits providers, 401k vendors, and ATS platforms. Reviewers appreciate the ability to streamline processes by integrating multiple services into one package, which they find reduces manual work and improves efficiency. Users indicate that once initial setup is complete, integrations generally run smoothly and help centralize important HR and payroll functions.

Comprehensive HR functionality

Business Manager

We searched for a long time for a platform that integrated HR and payroll for the needs of our organization during a growth and capacity phase. And Paylocity this switch smooth and worth the time it takes to onboard a new platform.

Human Resources Generalist

Paylocity's user-friendly interface streamlines and automates HR and payroll processes for better management.

89% of reviewers feel positive about Paylocity’s HR management features. Some users report that having payroll, benefits, time tracking, and HR tools in one platform simplifies their processes. Reviewers appreciate the ability to handle everything from onboarding to data management and self-service, reducing the need for multiple systems. Users indicate that the platform supports both routine HR tasks and more complex needs, such as reporting and compliance, making it easier to keep employee information organized and accessible.

Streamlined onboarding experience

Controller

This has allowed us to streamline the onboarding process including benefits!

80% of reviewers feel positive about Paylocity’s onboarding capabilities. Some users say the onboarding process is seamless and reduces paperwork by allowing digital document management and e-signatures. Reviewers appreciate that onboarding tasks can be customized and that the process integrates with other HR functions, making it easier to transition new hires into payroll and benefits. Users indicate that having a centralized onboarding module helps save time and ensures compliance.

Intuitive and simple navigation

Residential Commissions Specialisf

I like the fact that it was so easy to catch on to and it is similar to another well known software of its kind.

data analyst

User friendly who is unaware of the use of similar and powerful applications.

91% of reviewers feel positive about Paylocity’s ease of use. Some users say the platform is straightforward and user-friendly, making it simple to find information and complete tasks. Reviewers appreciate that the interface is easy to navigate both on desktop and mobile devices, and they find that even those unfamiliar with similar systems can adapt quickly. Users think the software reduces the steps needed for common actions, and many report that it streamlines their daily work, helping them manage payroll and HR tasks efficiently with minimal training.

After school and summer camp teacher

there are so many features that allow you to Remind employees or participants of trainings of activities of anniversaries or birthdays there are opportunities for you to give praise and you’re easily able to see your upcoming and past paychecks.

HR Talent and Recruiting Specialist

Ability for hourly team members to clock on and off on the mobile app and ability to limit this within a geofence to confirm they are on-site when they enter their hours.  

People Technology Partner

One of its greatest strengths is its ability to consolidate key processes such as payroll, benefits administration, time and attendance, and talent management into a single system.

HRIS Coordinator

More transparency on PDRs, we have a hard time tracking the status of the PDR submitted, we have to ask for updates every time, I wish there is a portal/dashboard we can track it by the PDR number.

Payroll Specialist

It has improved the payroll workflow at our company and has significantly reduced the amount of time it took us to create and audit a batch when compared with our previous service provider.

Human Resources Manager

I find Paylocity to be a one-stop shop, making it much easier to handle payroll, timekeeping, time off management, HR filing, onboarding, reviews, and community all in one place instead of having to use multiple separate systems.

HR Support

The platform provides a comprehensive solution for payroll and HR management, helping us centralize employee information and streamline administrative processes.

HR Finance Manager

The ability to have all of our HR and payroll related information in one place as well as the ability to do manage attendance, employee reviews etc.

Paylocity offers a clear, streamlined, payroll solution with many additional enhancements and benefits that provide ease of delivery for our administrative team and our employees.

HR Generalist

I love that I can manage payroll, run audits, configure cost centers, support benefits, run reporting, handle historical data migrations, and create workflows all in one system.

Director of Human Resources

We can do everything we need from HRIS, Time Tracking, Payroll Processing, Performance Management, Expense Reimbursement, Compensation Management, Training / Learning Management, OSHA Tracking and reporting, the list goes on and on.

HR Director

One being with time tracking and having employees that move between locations and having their pay rate automatically change between locations cause of minimum wage differences in each city.

HR Coordinator and Recruiter

The system is not user friendly: Unnecessary separation of tabs and information, unhelpful AI bot, uneducated (and sometimes) unresponsive Support Team, constant unnecessary and unhelpful updates, numerous glitches in the system, etc.

We previously used BambooHR and they allowed time off requests to be edited and allowed for submission of multiple days at a time with different amount of hours per day.

With one platform, we are able to onboard new hires, send out updates easily, process payroll, conduct performance reviews, etc.

HRIS Systems Engineer

Streamlining payment workflows and offering more customization in the recruiting dashboard—such as the ability to adjust tabs—would further enhance the platform’s overall effectiveness.

General Accountant

The customer service is top notch. When our company was transitioning from Paycom to Paylocity their customer support team went above and beyond to make sure our team had everything we needed every step of the way during the transition. And since we've been using Paylocity whenever we have a question the customer support team is excellent about answering our questions and assisting our employees get the help they need to do their jobs.

President

Visium Resources decided to make the switch from ADP to Paylocity, a move that has many hurdles to jump, as being a staffing company, our entire business revolves around paying our employees accurately with as few issues as possible.  

We have experienced several challenges with Paylocity, including occasional inaccuracies in time-off accruals and balance transfers, incompatibility with employees in American Samoa which requires manual work, and improperly configured EDI.

Talent Specialist

There are certain modifications we would like to add to some features, for example, reporting in recruiting, integrating both internal and external hires into the total number of hires for a period of time.

Manager

What I liked most about Paylocity was its user-friendly interface and the ability to centralize multiple HR functions—payroll, benefits, and time tracking—into one platform.

Sr HRBP

It handles our ATS, HRIS, and payroll needs and has connected with our benefits, recruiting, and background check providers.

Occasionally, the backend configuration requires multiple steps or support tickets, especially for complex items like GL mapping or account alignment. But even with that, the support from Paylocity usually gets things resolved quickly.

We are now with a professional payroll company that calculates the wages correctly and pays our taxes on time, which was not happening with our previous payroll provider.

Practice Administrator

The system makes it so easy to sending out mass announcements, reviewing and approving timecards so that payroll is accurate, and best of all ---- the price is fantastic for everything they offer.  

We are able to create and save our payroll reports and all of our administrators can share the created reports for our organization.

Director of HR and Safety Lead

I wish we could request specific changes and have customer service work on accommodating our request = example - I have requested to be able to enter a total goal amount of PTO for the year so an employee does not get overpaid.

HR and Payroll Coordinator

What I like least about Paylocity is that functions and menus change too often, and when these updates occur, not all company configurations migrate correctly, which creates unnecessary confusion and extra work.

Finance Manager

Customizability is definitely a huge win for this product - editing pay types, earnings, deductions, taxability, PTO accruals - it's really easy once you get past the learning curve.

HR Manager

We've been with Paylocity a bit over a year and we've been able to roll out several learning courses, annual performance reviews, and it's been a success with implementing this tool to all our employees.

THERAPIST

I dislike how you can not edit your hours if you make a mistake and that the home page is hard to navigate due to confusion because of the organization of where sections are located on home page.

Owner operator

The set up of the website is very user friendly for a guy like me who doesnt use this stuff often and also the help and support I receive when trying to get my pay roll done is very important to me and no matter how many times i call they are always available to help me get the job done and answer my questions and I like the way theybget straight tonthe point and get problems solved fast thats awsone to me because it allows me to keep things moving.

People Operations Manager

It's a solid system and has modules that you can turn on and off to customize the system and the cost in a way that works for you.

Events Coordinator

I can easily find my pay stubs, track and submit time off hours, view relevant tax information, and more.

Some areas, like cost center updates, historical data migration, and timecard corrections, can take a bit longer due to how certain workflows are structured.

The limitations with the Performance module is one of our biggest challenges.   While there are a variety of options, one major issue for us is the inability to use to mobile app to interface with our employees for this process.

Administrator

Initial transition from our previous payroll company to Paylocity was a disaster, causing incorrect W2s, amended W2s and company tax returns, IRS penalties, etc.

The inability to edit our own PTO accrual settings (or, at least, easily) was a pain point for us, and took quite a while to sort out through multiple attempts and form submissions.

The automated file feeds are also excellent — once configured, they eliminate the need to manually add information to carrier sites, which saves a significant amount of time.

Paylocity has more functionality with regard to employees who work in multiple departments and have a combination of salary and hourly designations.

They have great communication and articles that they post all of the time with all of the reminders you need and  any upcoming actions we need to be aware of.

One of the challenges we have experienced with Paylocity is occasional system limitations related to reporting structures and access configurations, which can require additional follow-up with support.

Payroll Manager

There are some limitations in what I can write as a report and I am not able to update a code for how I want it to post to the ledger from payroll, but I'm not sure if that is a pro or a con.

Operations Specialist

Integrating isn't too smooth It seems like I have to schedule a call with the sales team every few months to go over new features and additions and if you don't activate or utilize one of the selected features during a certain period there's a ridiculous reinstallation fee.

We had also been keeping track of benefit time on paper so switching to a system that automatically reflects benefit balance usage is a huge and amazing feature for us.

Director of Operations

I find the Paylocity platform straightforward to use for entering and reviewing payroll. While certain adjustments can be somewhat complex to navigate, support is always just a phone call away, and in my experience the customer service team has consistently been responsive and helpful.

HRIS and Payroll Specialist

The platform is user-friendly and offers strong payroll and HR functionality, though some areas like benefits administration and account management could be improved.

Payroll checks print time in minutes and amount in cents. But when you look on the time clock, timecard, setting, and reports, they have it in .0000

As a physician and small business owner, Paylocity has been a valuable tool for managing payroll, HR, and employee engagement in one place.

Accountant

I process our biweekly payroll, review timecards weekly and make changes to employee's deductions.  

Payroll Management

Reviewers indicate Paylocity streamlines payroll management by automating calculations for taxes, deductions, and benefits, making processing straightforward and efficient. Users report that Paylocity provides easy access to paystubs, payroll history, and tax documents, which they find valuable for budgeting and record-keeping. They say the system reduces manual work and allows for quick corrections. However, some users feel Paylocity’s payroll management can be fractured from other modules, leading to integration issues and occasional manual interventions. Of the 77 Paylocity users who gave detailed accounts of their use of Payroll Management, 96% rated this feature as important or highly important.

Time and Attendance Tracking

Bugs and Issues

Reporting

Time Clock

Approval Workflows

Customer Support

Updates and Upgrades

Pricing

Process and Workflow Management

Mid-size Business

Large Enterprises

Small Business

Freelancers

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform for people-centric businesses. 

Reviews for PrimePay come from a wide variety of industries, including construction (10% of reviewers), insurance (6%), and non-profit organization management (6%). The most frequent use case for PrimePay cited by reviewers is payroll (86% of reviewers).

PrimePay is a payroll solution offering key features such as direct deposit, tax compliance, payroll reporting, payroll management, W-2 preparation, and employee database, among others.

PrimePay

Linux

Chromebook

Dayforce HCM

Patriot Software

Payroll Essentials

Payroll Time & Essentials

HCM Essentials

Frequent login and access issues

Our logins were cutoff apparently last week and we no longer have access to our reports - It is Monday March 7.  

81% of reviewers feel negative about PrimePay’s security and access control. Users report persistent problems with logging in, password resets, and accessing their personal or company information. Reviewers indicate that password recovery features often fail, leading to endless loops or denied access. They say that glitches and confusing login processes hinder their ability to retrieve necessary data. Many users express frustration over being unable to resolve access issues independently or through customer service, which affects their trust in the platform’s reliability.

Slow and ineffective issue resolution

Director of Finance

Customer service does not respond to most  calls and/or email.   When they do, it's after multiple attempts but never a resolution even when they say they will take care of it.

81% of reviewers feel negative about PrimePay’s request handling. Reviewers report frequent delays in response to support tickets and emails, with many issues remaining unresolved for extended periods. They say the process of submitting requests is cumbersome, often requiring multiple follow-ups without satisfactory outcomes. Users indicate frustration with the lack of a consistent point of contact and the need to use separate links for different services. Many feel that the ticketing system closes issues prematurely and does not provide adequate solutions to their problems.

Long waits and poor follow-up

63% of reviewers feel negative about PrimePay’s phone support. Users report long hold times, difficulty reaching knowledgeable staff, and a lack of returned calls or follow-up after leaving messages. Reviewers say that resolving issues by phone is often time-consuming and unreliable, with some noting repeated problems month after month. They feel frustrated by the inability to speak with the same representative consistently and mention that urgent concerns are not addressed promptly, impacting their ability to manage payroll and related tasks efficiently.

Paylocity vs PrimePay Comparison (2026)

Paylocity

PrimePay

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives