TriNet HR Plus vs GoCo

Deel

Rippling

Paylocity

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

HR Plus simplifies HR, payroll, and compliance for small and medium-sized businesses. With our personalized support team and all-in-one technology platform, we help you save time and money while navigating compliance and providing a smooth experience for you and your employees.

Employee Management

Onboarding

Payroll Management

Benefits Management

Time & Attendance

Performance Management

Applicant Tracking

Recruitment Management

Most reviewers indicate TriNet HR Plus delivers strong value for money, especially for small businesses, and they appreciate the reasonable pricing and flexible feature options. However, some users report escalating costs, hidden fees, and limited bundling discounts.

Value for money

By industry, TriNet HR Plus reviewers are most commonly professionals in computer software (17%). The most frequent use case cited by reviewers is human resources (62%).

TriNet HR Plus

Web-based

Android

Windows

iPhone

Gusto

RUN Powered by ADP

ADP Workforce Now

BambooHR

Paychex Flex

Paycom

Workday HCM

ADP TotalSource

QuickBooks Payroll

Paycor

HR Plus Pricing

Slow performance and glitches

HR Director

85% of reviewers feel negative about Performance and Speed. Some users report frequent system glitches, slow website load times, and laggy app performance, which disrupt daily operations. Reviewers indicate that customer service is often slow to respond to technical issues, leading to frustration when urgent help is needed. They say that delays in resolving problems and inconsistent responsiveness from support teams make the experience unreliable. Users mention that these performance issues can impact payroll, benefits, and other critical HR functions, increasing administrative overhead.

Delayed and ineffective email support

Executive Director

Everything is done through email and responses are non existent.

69% of reviewers feel negative about Email Communication. Some users report that support is primarily handled through email, resulting in slow response times and unresolved issues. Reviewers say it can take days or even weeks to receive replies, and that email notifications are sometimes excessive or lack relevant details. They mention difficulties getting clear answers or follow-up on problems, leading to frustration. Users also highlight challenges with verifying email addresses and a lack of direct contact options, which complicates issue resolution.

Unreliable payroll tax handling

HR Manager

It would generally take several days for someone to respond, only to tell us it was being sent to another team.   Once it lands with the tax team, you might as well have sent it straight to the trash folder, as we have outstanding tax issues from 6+ months that have yet to be resolved.

69% of reviewers feel negative about Tax Management. Some users report ongoing problems with payroll tax filings, including incorrect or late submissions, missing forms, and errors in tax calculations. Reviewers say that tax issues often remain unresolved for months and that support for tax-related problems is slow or ineffective. They mention difficulties obtaining necessary documents for compliance and challenges with state and federal tax requirements. Users indicate that these issues can result in penalties, additional administrative work, and concerns about legal compliance.

Limited and inefficient phone support

55% of reviewers feel negative about Call Communication. Some users report long hold times, inconsistent information from support representatives, and difficulty reaching a live person for urgent issues. Reviewers say that communication between departments is poor and that callbacks are often delayed or never occur. They mention a lack of direct phone numbers for specific contacts and challenges scheduling timely appointments. Users indicate that these limitations make it hard to resolve problems quickly and reduce confidence in customer support.

Recurring technical problems

Marketing Assistant

There was also glitches that wouldn't allow me to enter my hours sometimes.

79% of reviewers feel negative about Bugs and Issues. Some users report encountering frequent bugs, glitches, and inconsistencies in the platform, particularly with payroll, benefits, and time tracking features. Reviewers say that technical problems often take a long time to resolve and that support is not always helpful or responsive. They mention repeated errors, confusing system behavior, and difficulties fixing mistakes without direct assistance. Users indicate that ongoing technical issues create additional work and can undermine trust in the platform’s reliability.

Intuitive and clean design

100% of reviewers feel positive about the User Interface. Reviewers appreciate how the interface is clean, modern, and easy to navigate, making it simple for users to locate features and complete tasks. They say the intuitive layout reduces the learning curve and allows even new users to quickly understand the system. Some users report that the interface’s consistency and automation streamline HR processes, while others highlight that the design helps minimize training time for employees. Many users find the interface visually appealing and value how it supports efficient daily operations.

Comprehensive time and PTO tracking

90% of reviewers feel positive about Tracking. Some users report that the platform makes it easy to track time, attendance, PTO, and vacation hours for employees. Reviewers appreciate automated reminders and the ability for employees to manage their own time off requests, which reduces manual errors and administrative workload. They find the tracking features user-friendly and useful for maintaining accurate records. Users also highlight the convenience of consolidating time tracking, payroll, and benefits information in one place, making HR management more transparent and efficient.

Centralized HR task management

90% of reviewers feel positive about HR Management. Reviewers indicate that having all HR functions—such as benefits, payroll, and compliance—centralized in one platform increases efficiency and reduces paperwork. Some users say the automation of routine HR tasks helps them stay organized and focus on strategic goals. They appreciate the transparency and self-service options for employees, which minimize the need for direct HR intervention. Users also value the platform’s integrations and reporting features, which streamline processes and provide easy access to important HR data.

Streamlined diGital onboarding

Operations Director

It has really helped to automate the way we do benefits enrollment, employee time & attendance (which happens to flow right into payroll), managing PTO, and the employee onboarding process is so easy to do for both the employee and employer.

VP of Operations

What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted.  

90% of reviewers feel positive about Onboarding. Some reviewers find the onboarding process highly automated and paperless, allowing both employers and new hires to complete required documents electronically. Users say onboarding is straightforward, customizable, and saves significant time compared to manual processes. Reviewers appreciate the ability to manage onboarding remotely, especially for distributed teams, and value features like e-signatures and integration with other HR tools. They indicate that onboarding templates and self-service options help ensure compliance and accuracy, making the experience smoother for HR teams and new employees alike.

Simple and accessible navigation

89% of reviewers feel positive about Ease of Use. Reviewers say the platform is straightforward, with a clear dashboard and intuitive navigation that allows users to quickly access information and complete tasks. Some users find it easy to update personal details, book time off, and locate resources without extensive training. They appreciate having all HR-related information in one portal, which simplifies processes for both employees and administrators. Many users note that the system is beginner-friendly and helps digitalize HR operations, making daily management more efficient.

Manager

Occasionally, the platform can be slow or laggy when processing a larger batch of pay run.

Director

It can also take a huge effort to change once you’ve gone through all the set up

Ultimately wasn't the right fit for our team because of the lack of ability to adjust some of the templates, and the lack of customer service support.

Digital Marketing Manager

At least from my user roles, I can't make suggested time clock alterations to be approved, I have to notify my HR manager.

Matchmaker

I like the employee tree structure; it helped me figure out who was in charge of whom.

Good system, easy for payroll processing and not a difficult process to use.  

Assistant Projects Manager

It is simple to track, monitor and manage employee work performance with TriNet Zenefits.

Tech Specialist

Email and Phone Support was extremely fast and helpful.

Human Resources Generalist

Paychecks, tax documents, insurance information, spending accounts, and corporate policies are all conveniently housed in one location thanks to TriNet.

sales

Zenefits allows our company to track and manage employee time off, sick hours and vacation time with ease.

The online portal streamlines my HR management and provides the employees with 24 hour access to HR info.

Remote HR and timekeeping with great security clean UI.

Finance Manager

It's bit costly then others. And sometimes it takes time in downloading reports.

It is simple to administer and manage employee benefits with TriNet Zenefits.

Director of Business Development

Not entirely aure this falls onto Trinet, if your organziation uses multiple providers for insurance you may have to switch between websites to manage your benefits.

Notifications regarding employee time being maxxed out would be helpful, or annual reminders to add new time off allowances.

Very close to being the perfect HR timecard software in my opinion

We may be a small group, but we're responsible for the same number of procedures as a large company.

A user can easily navigate to what they are looking for and support was easy to get a hold of for questions.

Web Developer

The time tracking management works very well and it's very accurate.

People Ops Partner

Zenefits is not very international contractor/employee friendly in terms of functionality.

Trinet handles the tedious administrative tasks that arise.

Company Director

Additionally, the platform integrates with other software, which has helped me manage my HR tasks more efficiently.

I realize this may be a matter of corporate policy, however it has been brought up in previous evaluations.

I love that they always have new training available and are always looking for ways to make their product better.

Zenefits streamlined and Simplified our HR!

Reception

I like that when you take your lunch break it deducts it from the total hours you worked that day so you know exactly how many hours will be on our paycheck, you gets alerts when your paystub is ready to view and are able to fill out all important documents, right on your phone.

Consultant

What I like most about this software is the layout in which all of its functionalities are presented. Whether it be payroll, benefit elections, or anything else relating to human resource necessities, Zenefits has what both the employee and employer are looking for when it comes to ease of use and variety of functionalities and features.

Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt. If you are a small or medium sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.

It is helpful as a benefits administration solution

Our entire organization uses it, from administrative assistants to IT specialists and, eventually, even our independent contractors.

HR Coordinator

The time sheet and time off tracker is not as effective for our company needs

Zenefits didn't file any of the state taxes despite saying they would - leaving a massive mess for us to clean up

However, if there was one thing that I believe should be somewhat stabilized, it would be the clock in and clock out feature on the mobile app, which at times might be a bit challenging to work with, as it sometimes freezes the phone screen, resulting in the need to restart the whole phone for it to begin working again.

Partnership manager

easy to use,  I was a former employee of trinet as well and sold this solution.  

HR & Talent Specialist

We currently do not use ATS from Zenefits, however, it does allow us to integrate information from the hiring platform we use to fill in hiring information seamlessly!

Although Zenefits' payroll services still meet customers' needs, I feel the company has declined overall.

I have been using Zenefits to manage various HR tasks, and overall, I have found it to be a helpful platform.

Many questions can be answered online or through well-prepared online learning videos or narratives and a service question/issue is usually within 1 or 2 business days.

consultant

used for accessing benefits page and accessing

Operations Assistant 

I love that all the deductions, contributions, taxes, etc are all calculated automatically and and are monitored for adjustments after every pay run.

Assistant Manager DTC 

A nice feature could be allowing you to submit an email to the administrator when you notice something incorrect (like a non updated job title)

Head of People Operations 

Great if you have mostly salaried exempt employees and you rarely need customer service help.

The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients.

All taxes are automatically calcualted, both removed from employee pay and the company paid share is submitted to Fed, State and local levels.

wonderful, easy to use, transparent, accurate

Customer Service

Chief Operating Officer

It provides a transparency to employees that eliminates any confusion on hours worked and PTO that is available  or used.

scribe

has quick-finding tools which makes it easy to use and navigate through the options well

Tracking

Tax Management

HR Management

Ease of Use

Administration

Payroll

Email Communication

Request Management

Training and Learning Curve

Mid-size Business

Small Business

Freelancers

Large Enterprises

TriNet Group

BambooHR centralizes employee, payroll, time, and benefits data in one platform, ensuring accurate, secure, and coordinated information for peace of mind.

GoCo’s Time & Attendance automates time tracking, scheduling, and compliance, ensuring accurate payroll and workforce management. With mobile clock-ins, geofencing, and automated overtime calculations, you can decrease manual errors and streamline approvals.

Employee Portal

Vacation/Leave Tracking

Timesheet Management

Attendance Tracking

Mobile Access

Employee Scheduling

Approval Process Control

GoCo

iPad

Ease

Employee Navigator

Namely

Core

Growth

Ultimate

Senior Consultant

Learning curve bites while creating data maps and workflows for enhanced reports, whereas bug fixes require careful follow-up.

Production coordinator

We’re now a week from the tax deadline and our entire staff will have to file for an extension this year.

The time tracking was fine, I believe that was why my company switched to them from trinet.

Project consultant

GoCo has promised features that were never delivered, or were delivered much later than promised.

Owner

Different tasks can be assigned to different individuals, and deadlines could be set.

Controller

The time off reporting is the best feature for our smaller company and also the onboarding workflows are great for our small company to remember all the things needed to onboard a new employee.

During the onboarding process with them, it was obvious that some of their 'onboarding team' were either rookies at their jobs, or just didn't understand what their jobs were.

Accountant

Our employees were able to navigate clearly, trust data, and have a history available for reviews, benefit changes, and pto.

HR processes from hiring to time off became less fragmented.

Sometimes, the onboarding can be a little bit confusing, but in the end it helps the employee.

Owner CEO

There are a number of glitches in the system and not enough support.

Horrible I do not recommend using them if you need to ensure tax compliance.

controller

Our overall experience with Go Co has been a good one and we are happy we made the decision to purchase the software.

The system is constantly giving an error message that you can't fix.

Currently, sitting on the phone trying to troubleshoot a payroll that was submitted on 11/1.

Director of Human Resources

For example, we made a change request at our monthly check-in meeting.   When we followed up at our next meeting, we found out that nothing had changed because a ticket needs to be submitted, and that they would be do that now.  

We could use a two-part approval process for time track and that is not available at this time.

Rapid Development Team Lead

There are not necessarily any features that I dislike about GoCo, although I don't think my organization is using all of the features such as the time tracking.

Exec. Director

It's also provided a flexible way to maintain accountability records and record praises or improvement.

Sales Director 

Allows leader ship to also monitor time off requests and balances.

TriNet HR Plus vs GoCo Comparison (2026)

TriNet HR Plus

GoCo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives