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GoCo Pricing, Features, Reviews and Alternatives

GoCo product overview

Price starts from

5

/user

Per month

What is GoCo?

GoCo is an online human resources, benefits and payroll management system designed to help SMBs streamline their critical business operations. As well as providing solutions to simplify HR, benefits, compliance and payroll processes, GoCo also offers users personal support and advice from local benefits and payroll experts.

Key benefits of using GoCo

  • GoCo syncs all HR, payroll and benefit information, saving users from inputting data into each carrier separately by updating changes automatically on all systems.

  • Users can compare benefit plans and prices, enabling employees to find the best or most appropriate plan for their family with ease.

  • GoCo has a team of payroll experts who are available to offer users pertinent and personal advice on any payroll-related issues.

  • GoCo digitally stores, organizes and verifies the compliance of W-4s, I-9s, etc. simplifying tax and employment compliance processes.

  • GoCo offers bank-level encryption using a 256-bit SSL encryption protocol, ensuring all data is completely secure.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base

    Training options

    Live Online
    In Person
    Webinars
    Documentation

    GoCo pricing information

    Value for money

    4.9

    /5

    47

    Starting from

    5

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    GoCo features

    Functionality

    4.6

    /5

    47

    Total features

    66

    4 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Self Service Portal
    Activity Dashboard
    API
    Third Party Integrations
    Alerts/Notifications
    Employee Database

    Functionality contenders

    GoCo users reviews

    Overall Rating

    4.7

    /5

    47

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.5/10
    Rating distribution

    5

    4

    3

    2

    1

    37

    9

    0

    1

    0

    Pros
    I love that it integrates with our ATS (Jazz HR) so flowing hired over is super easy. Our employees have a lot of documents to sign upon hire and having it all done electronically makes life so easy.

    HH

    Hannah H.

    This is a pretty good product, super user friendly and you don't need too much support usually. The team was good about setting it up with relatively few hiccups.

    RM

    Ronnie M.

    The customer service is by far the best feature, as they're responsive even after hours and always willing to help.

    AK

    Alex K.

    Cons
    We've not come across anything we're unhappy with so far.

    AR

    Anonymous Reviewer

    I may have limited access but every time I would click on the Calendar nothing would come up.

    DL

    DARRENE L.

    Did I change vacation because--someone made a mistake or because we gave someone a vacation day for performance reasons.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use software and excellent customer services

    Reviewed a year ago

    I would use and recommend this software to other HRs.

    Pros

    The software itself is very straightforward and easy to use. What I like the most about GoCo is its' customer service. Extremely helpful, friendly, and fast. Highly recommended.

    Cons

    I like most of their functions and seldom use anything other than onboarding and PTO.

    Vendor response

    Hello, Thank you so much for your feedback on GoCo! We're so glad to hear that you have had a good experience with our customer experience, and the platform's ease-of-use. We value your constructive feedback, and will take into account any additional suggestions or questions you may have. Please do not hesitate to reach out at any time. Thank you! - Aimie Y.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Software & Consistently Awesome Service

    Reviewed a year ago

    We currently meet with our GoCo representative once a month to 'check-in', and have done so since we switched to GoCo years ago. This says ALOT! They want feedback on the good, the bad, and the challenging, and they ALWAYS act on it. If I have a question that I send to our representative, I have no doubt that I will get a response within an hour. I've said this before, and I'll say it again, it's so nice to work with company that aligns with our core values. They are definitely a great team that Gives Customers What They Want and Builds Something Special every step of the way!

    Pros

    I use GoCo mainly when I need to update our Team Members' profile to make them eligible for benefits within our Company. GoCo makes offering our Team Members benefits and enrolling them into our plans so much easier! During open enrollment, not only am I sending our eligible Team Members emails to remind them to enroll in our benefits, but GoCo is also sending them multiple emails so they don't miss their opportunity to take advantage of their potential benefits. It's so refreshing to get rid of all the paperwork and complete everything electronically flawlessly.

    Cons

    Our company structure is set up a little differently than most. We have multiple companies under one umbrella company. This makes it a tad bit challenging for GoCo to be able to structure the profile setup, necessary documents, and permissions, but they have turned this into an opportunity to make updates and create additional features.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Disappointing. Should have stuck with Zenefits.

    Reviewed 5 years ago

    I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens.

    Pros

    Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate.

    Cons

    As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Get Rid of Paperwork and Save Time

    Reviewed a year ago

    As an HR department of one for a small company, GoCo has enabled us to find a tech solution that works for us and is affordable. It has helped greatly with transparent performance management, completion of necessary documents in a timely manner and has relieved a lot of the stress associated with open enrollment every year. The customer service is also wonderful. I have always received a prompt reply to my questions and my suggestions are taken seriously.

    Pros

    The software was easy to set up, it saves me a lot of time during open enrollment and helps to onboard employees in an organized and timely fashion.

    Cons

    I don't think the time clock feature beats other options on the market, however it is pretty new and they will likely expand and improve the feature as they have with other areas of functionality.

    Vendor response

    Hi Michelle, Thank you so much for your feedback on GoCo! We're so glad that the set-up process and open enrollment processes have been made easier with our platform. We also value your feedback on our time clock/other features, and are continuously taking this feedback to improve our product. Don't hesitate to reach out to us with additional questions and suggestions! Thank you again! - Aimie Y.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    GoCo is simply the best HR related SaaS available

    Reviewed a year ago

    My overall experience has been nothing but exceptional. I really have no complaints whatsoever!

    Pros

    Everything. The implementation was a piece of cake with little to no work on our end. The open enrollment saved myself and my HR manager over a month of traveling to administer benefits across 4 states. The customer service is by far the best feature, as they're responsive even after hours and always willing to help!

    Cons

    The platform can be slow at times. Overall it's generally a non-issue but I have noticed that especially after hours that the whole website tends to get about 20% slower

    Vendor response

    Hi Alex, Thank you so much for your review on GoCo! We are so happy to hear that the platform has helped with open enrollment, and that our customer service has been helpful. We've also passed along your feedback regarding platform speed, as your opinion is very valued. Please do not hesitate to reach out with additional questions or suggestions at any time! Thank you! - Aimie Y.

    GoCo FAQs and common questions

    Q. What type of pricing plans does GoCo offer?

    GoCo has the following pricing plans:
    Starting from: $5.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of GoCo?

    GoCo has the following typical customers:
    Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does GoCo support?

    GoCo supports the following languages:
    English


    Q. Does GoCo support mobile devices?

    GoCo supports the following devices:
    Android, iPad, iPhone


    Q. Does GoCo offer an API?

    No, GoCo does not have an API available.


    Q. What other apps does GoCo integrate with?

    GoCo integrates with the following applications:
    QuickBooks Payroll, Paycom, Gusto, QuickBooks Online Advanced, Patriot Payroll, ADP Workforce Now, Paychex Flex, Slack, Paylocity


    Q. What level of support does GoCo offer?

    GoCo offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base

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