GoCo Pricing, Features, Reviews & Alternatives

GoCo

HR, benefits & payroll management for SMBs

4.74/5 (46 reviews)

GoCo overview

What is GoCo?

GoCo is an online human resources, benefits and payroll management system designed to help SMBs streamline their critical business operations. As well as providing solutions to simplify HR, benefits, compliance and payroll processes, GoCo also offers users personal support and advice from local benefits and payroll experts.

GoCo aims to simplify HR management by providing users with the tools to automate hiring, customize onboarding and generate reports. All employee and contractor information is easily accessible, organized and stored securely and conveniently in one place. This HR data is synced with payroll and benefit carriers, automatically updating any changes to all systems. To further increase HR efficiency, GoCo incorporates an employee self-servicing functionality. Team members can request personal, sick or vacation time-off as well as change payment or benefits information. GoCo integrates with Slack, enabling teams to communicate instantly and receive notifications about birthdays, holidays and colleagues on leave. With GoCo, users can generate customized reports in order to better understand changing headcount, team compensation and benefit costs.

Further to HR capabilities, GoCo assists users with benefits and payroll processes. GoCo supports all major insurance carriers, includes expert benefit support and allows users to compare benefit plans and enroll online. Users can implement their existing benefits as well as receive support in discovering new and better plans. GoCo simplifies payroll by connecting with all leading payroll providers, syncing newly hired employees, automatically removing terminated employees and automating the process of calculating benefit deductions. GoCo also offers a compliance management solution for tax, employment, benefits and PTO by digitally storing, organizing and verifying the compliance of tax forms and employment agreements. Most importantly, GoCo stores all data securely using bank-level encryption, security audits and professional security staff.
www.goco.io

Pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
GoCo screenshot: Manage all documents and files from one central location with GoCoGoCo screenshot: Manage time off requests, approvals, and balances in one placeGoCo screenshot: Stay a step ahead with customizable reportsGoCo screenshot: Access tasks, reports and team and company information from the GoCo main dashboardGoCo screenshot: Edit and manage personal profile informationGoCo screenshot: Review benefits summary reportGoCo screenshot: Receive notifications automatically when payroll changes are implementedGoCo screenshot: Store signed confidentiality agreements

GoCo user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.5
  4.8
  4.8
Anonymous

Easy to use software and excellent customer services

Used weekly for 2+ years
Reviewed 2021-02-08
Review Source: Capterra

I would use and recommend this software to other HRs.

Pros
The software itself is very straightforward and easy to use. What I like the most about GoCo is its' customer service. Extremely helpful, friendly, and fast. Highly recommended.

Cons
I like most of their functions and seldom use anything other than onboarding and PTO.

Response from GoCo


Hello,

Thank you so much for your feedback on GoCo! We're so glad to hear that you have had a good experience with our customer experience, and the platform's ease-of-use. We value your constructive feedback, and will take into account any additional suggestions or questions you may have. Please do not hesitate to reach out at any time.

Thank you!
- Aimie Y.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cassie Z.

Great Software & Consistently Awesome Service

Used daily for 2+ years
Reviewed 2021-02-12
Review Source: Capterra

We currently meet with our GoCo representative once a month to 'check-in', and have done so since we switched to GoCo years ago. This says ALOT! They want feedback on the good, the bad, and the challenging, and they ALWAYS act on it. If I have a question that I send to our representative, I have no doubt that I will get a response within an hour. I've said this before, and I'll say it again, it's so nice to work with company that aligns with our core values. They are definitely a great team that Gives Customers What They Want and Builds Something Special every step of the way!

Pros
I use GoCo mainly when I need to update our Team Members' profile to make them eligible for benefits within our Company. GoCo makes offering our Team Members benefits and enrolling them into our plans so much easier! During open enrollment, not only am I sending our eligible Team Members emails to remind them to enroll in our benefits, but GoCo is also sending them multiple emails so they don't miss their opportunity to take advantage of their potential benefits. It's so refreshing to get rid of all the paperwork and complete everything electronically flawlessly.

Cons
Our company structure is set up a little differently than most. We have multiple companies under one umbrella company. This makes it a tad bit challenging for GoCo to be able to structure the profile setup, necessary documents, and permissions, but they have turned this into an opportunity to make updates and create additional features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kat S.

Disappointing. Should have stuck with Zenefits.

Used daily for less than 6 months
Reviewed 2017-10-11
Review Source: Software Advice

I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens.

Pros
Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate.

Cons
As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michelle O.

Get Rid of Paperwork and Save Time

Used weekly for 2+ years
Reviewed 2021-02-05
Review Source: Capterra

As an HR department of one for a small company, GoCo has enabled us to find a tech solution that works for us and is affordable. It has helped greatly with transparent performance management, completion of necessary documents in a timely manner and has relieved a lot of the stress associated with open enrollment every year. The customer service is also wonderful. I have always received a prompt reply to my questions and my suggestions are taken seriously.

Pros
The software was easy to set up, it saves me a lot of time during open enrollment and helps to onboard employees in an organized and timely fashion.

Cons
I don't think the time clock feature beats other options on the market, however it is pretty new and they will likely expand and improve the feature as they have with other areas of functionality.

Response from GoCo


Hi Michelle,

Thank you so much for your feedback on GoCo! We're so glad that the set-up process and open enrollment processes have been made easier with our platform. We also value your feedback on our time clock/other features, and are continuously taking this feedback to improve our product. Don't hesitate to reach out to us with additional questions and suggestions!

Thank you again!
- Aimie Y.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alex K.

GoCo is simply the best HR related SaaS available

Used daily for 6-12 months
Reviewed 2021-01-29
Review Source: Capterra

My overall experience has been nothing but exceptional. I really have no complaints whatsoever!

Pros
Everything. The implementation was a piece of cake with little to no work on our end. The open enrollment saved myself and my HR manager over a month of traveling to administer benefits across 4 states. The customer service is by far the best feature, as they're responsive even after hours and always willing to help!

Cons
The platform can be slow at times. Overall it's generally a non-issue but I have noticed that especially after hours that the whole website tends to get about 20% slower

Response from GoCo


Hi Alex,

Thank you so much for your review on GoCo! We are so happy to hear that the platform has helped with open enrollment, and that our customer service has been helpful. We've also passed along your feedback regarding platform speed, as your opinion is very valued. Please do not hesitate to reach out with additional questions or suggestions at any time!

Thank you!
- Aimie Y.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

GoCo pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Complete HR: $6 per month per employee + $29 / month base fee

Premium HR $10 per month per employee + $29 / month base fee

Add-On Services include:

Payroll Auto Sync +$3 per employee, per month

ACA Form Filings +$6 per form

Benefits

GoCo features

API
Alerts/Notifications
Data Import/Export
Employee Database
Employee Profiles
Mobile Access
Performance Management
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal

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Additional information for GoCo

Key features of GoCo

  • FSA administration
  • Disability insurance administration
  • Tax forms
  • Hiring & onboarding
  • Customizable reports
  • Team feedback
  • Document management
  • Manage time off requests & approvals
  • Payroll sync
  • Automatic calculations
  • Benefit deductions
  • New hire setup
  • Final paycheck calculations
  • Compliance
  • Employment eligibility
  • Federal & state taxes
  • ACA Compliance
  • PTO Compliance
  • 256-bit SSL encryption
  • HIPAA Compliance
  • Employee self service
View All Features

Benefits

GoCo syncs all HR, payroll and benefit information, saving users from inputting data into each carrier separately by updating changes automatically on all systems.

Users can compare benefit plans and prices, enabling employees to find the best or most appropriate plan for their family with ease.

GoCo has a team of payroll experts who are available to offer users pertinent and personal advice on any payroll-related issues.

GoCo digitally stores, organizes and verifies the compliance of W-4s, I-9s, etc. simplifying tax and employment compliance processes.

GoCo offers bank-level encryption using a 256-bit SSL encryption protocol, ensuring all data is completely secure.