Zenefits Pricing, Features, Reviews & Comparison of Alternatives


HR | OnBoarding | Payroll | Benefits | Compliance

4.13/5 (638 reviews)

Zenefits overview

What is Zenefits?

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and time. Payroll management features allow users to stay up to date on earnings, deductions, and taxes easily, plus track and manage time off requests. Users can also review and approve vacation requests, sick leave, personal leave conveniently online. Pre-configured overtime calculations, time card fraud safeguards, and mobile clock-in/clock-out help employees accurately report their hours.

HR features enable users to manage hiring, onboarding and employee records all from the same platform. Users can send offer letters, run background checks and let new hires onboard themselves before their first day. Business intelligence reports allow users to visualize key HR data, and gain valuable insight into business performance. The HR library gives users quick and central access to everything from state law summaries, to productivity tools, to the latest news on health care reform.

Zenefits enables users to manage benefits administration, and supports medical/dental/vision, as well as life and disability, commuter, FSA and HSA benefits. To simplify compliance management, Zenefits supports online ACA compliance, small business compliance, plus a compliance assistant. Zenefits' compliance assistant helps users manage compliance changes efficiently with intelligent deadline tracking, built-in resources, and more. Zenefits' time management technology allows administrators and managers to track and manage time off requests simply and accurately. Native mobile apps for iOS and Android give users the flexibility to submit hours and request time off on the go.


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Pricing options
Value for money
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Business size



United States

Supported languages

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Zenefits reviews

Value for money
Ease of use
Customer support
Shae Jackson, PHR, SHRM-CP, MBA

Seamless low-cost solution for small to mid-sized companies that kills busy work

Used daily for 2+ years
Reviewed 2019-08-16
Review Source: Capterra

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Rating breakdown

Ease of use
Customer support

Likelihood to recommend: 10/10

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Will Fisher

Good and Bad at the Same Time

Used daily for 6-12 months
Reviewed 2020-02-14
Review Source: Capterra

Please check out what I had to say for cons. If you can live with having no number to call, or at least, not a number that take you to a human who can answer your questions, then the features and software are solid. The pricing is what you would expect based on the features.

This SaaS has tons of features and can really help a small business get over those HR hurtles, although it won't replace the most valuable assets that a in-the-flesh HR person brings. Adding their payroll integration was a big win since our company was using a 401(k) admin that required manually keying in EVERYTHING back when we used intuit for payroll. So props for that!

OKAY, hear me out. The on-boarding process is unacceptable. I wouldn't be surprised if half of their potential client base ended up BACKING-OUT during on-boarding. I mean, it takes 2-4 weeks, you'll already be looking a bill on your credit card, and to make matters worse, the only staff that have a phone number are SALES PEOPLE! You guessed it, the sales staff CAN NOT help you with your on boarding., PERIOD.

Response from Zenefits

Will, we appreciate your review.

Rating breakdown

Value for money
Ease of use

Likelihood to recommend: 5/10

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Lauren Goad

Easy to use HR Platform

Used weekly for 2+ years
Reviewed 2020-03-25
Review Source: Capterra

Overall, I've enjoyed using Zenefits as both an employee and a manager. I enjoy the easy access to documents, overall design, and helpful Support team.

I've used Zenefits for almost 4 years now, and I've always enjoyed its ease of use and UI, compared with other HR portals I've used in the past (like ADP). As an employee, it's always easy for me to request time off, view other employees in the organization, view/manage benefits, file HSA claims, and more. When I started my job, I remember how easy the onboarding process was with digital signatures on documents and other important forms. I'm now a manager and enjoy the interface for each of my direct reports. As a visual person, I also enjoy the simple design and color scheme. Reaching out to the Support team is also easy - via email and requesting a call. Support agents have been helpful and friendly.

It's a bit vague about who I should contact with issues regarding my account, in the Help portal. I never know if I should I contact my HR Manager or Zenefits support directly? For example, my Zenefits HSA no longer works. I can't find info the Knowledge Base on how to get a replacement card. This will lead me to submit a support ticket, but I wish I could find the answer easier in the app. I also think an account walk-through would be nice for new users.

Response from Zenefits

Lauren, we appreciate your feedback and your business!

Rating breakdown

Ease of use

Likelihood to recommend: 7/10

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Liv McDonald

Save yourself time and money!

Used weekly for 2+ years
Reviewed 2020-02-20
Review Source: Capterra

Horrible! I don't even know where to begin. Customer service is a joke. Promises not kept, reps telling you that they have 300+ messages in their inbox so you should wait. They have so many shady practices that it is hard for me to not call it a scam. Like not updating your employee numbers before they charge you a full year of service. We were charged more that double of what we should have paid and they now won't refund! They promised a 3 week setup period and here we are 7 months later not being able to use their payroll services. Thanks but no thanks.

Nothing! It looked good, it was presented good.

Do not let the sales rep convince you and save yourself thousands of nonrefundable dollars!

Response from Zenefits

Good afternoon Liz,
I am sorry to hear that your experience with Zenefits was less than satisfactory. Although not perfect, we are purposeful. Our goal is to provide each customer an experience we can take pride in.
We will use your feedback to create better training, a better user experience, and a better overall product.
We wish you well.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 0/10

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Ashley Glass

Great HRIS platform

Used daily for 6-12 months
Reviewed 2019-12-19
Review Source: Capterra

There are many pros to Zenefits! Offer letter generation, custom fields for user specific information that needs stored, custom reports, Club Zen, the HR library and much much more! Anytime I've needed assistance customer service has been prompt and helpful. There are also tutorials and an extensive implementation period to make the end user comfortable with the system

If I had to list a negative it would be.... nothing!

Response from Zenefits

Thanks you Ashley!
We appreciate your business.

Rating breakdown

Ease of use
Customer support

Likelihood to recommend: 10/10

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Zenefits pricing

Starting from
Pricing options
Free trial
View Pricing Plans

All the essentials for onboarding employees & managing HR.
$10 per month, per employee

Expanded HR for growing companies.
$18 per month, per employee

Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Advisory Services
Benefits Admin Using Own Broker

Zenefits features

Activity Dashboard
Automatic Notifications
Customizable Reporting
Employee Database
Employee Management
Employee Onboarding
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reporting & Statistics
Self Service Portal
Third Party Integration

Activity Tracking (235 other apps)
Applicant Tracking (297 other apps)
Customizable Branding (285 other apps)
Data Import/Export (270 other apps)
Employee Portal (243 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Zenefits

Key features of Zenefits

  • Multi-user admin access
  • Benefits administration
  • Contractor management
  • COBRA administration
  • Payroll administration
  • Customizable fields
  • ACA compliance
  • Small business compliance
  • Compliance assistant
  • Time card fraud safeguards
  • Mental/dental/vision benefits management
  • Life & disability benefits management
  • Commuter benefits management
  • FSA benefits management
  • HSA benefits management
  • Accounting integration
  • Attendance management
  • Automated employee alerts
  • Automatic reminders
  • Change tracking
  • Compliance management
  • Configurable workflow
  • HR library
  • Customizable reporting
  • Employee data synchronization
  • Direct deposit
  • Employee database
  • Employee management
  • Employee profile
  • Employee self service
  • Forecasting
  • HR management
  • Payroll integration
  • Payroll management
  • Permission management
  • Project time tracking
  • Proration
  • QuickBooks integration
  • Real time analytics
  • Real time reporting
  • Real time updates
  • Records management
  • Third party integration
  • Workflow management
  • Activity dashboard
  • Employee time clock
  • Benefits management
  • Overtime tracking
  • Time & attendance tracking
  • Organizational charting
  • Recruiting management
  • Health insurance
  • Custom fields
  • Role-based permissions
  • Business intelligence reports
  • Provider management
  • Background screening
  • Approval process control
  • Vacation / leave tracking
  • Email invitations & reminders
  • Vacation / leave tracking
  • Customizable approvals
  • Overtime calculation
  • Reporting & statistics
  • Office directory
  • Sick leave tracking
  • Deadline tracking
  • Monitoring
  • Performance management
  • Enrollment management
  • Document management
  • Task management
  • Self service portal
  • Time off requests
  • Policy management
  • Clock in / out
  • Employee onboarding
View All Features


Automatic Onboarding - Get real-time visibility into employee benefits on both a company and employee level, and give employees the power to review options, enroll, and manage benefits 100% online.

Automatic Upkeep - We automatically add new hires to payroll and add their selected benefits, calculate their deductions, and prorate their first paycheck–so users don't have to lift a finger.

Automatic Deductions - Whether an employee moves, gets promoted, or takes a vacation, payroll gets instantly updated.

Automatic Tax Filing - We handle taxes–from processing W2s to filing federal and states taxes–at no additional cost!

Zenefits Mobile App - Users can pull up insurance information, review pay stubs, submit a vacation request, clock-in/clock-out, and more, on the go from iOS and Android mobile devices.