Zenefits Pricing, Features, Reviews & Comparison of Alternatives

Zenefits Reviews

Zenefits

OnBoarding | Payroll | Benefits | Compliance

3.91/5 (154 reviews)
5,906     7,686

Zenefits Payroll integrates with all the other apps you manage on the Zenefits platform—HR, Benefits, Compliance, Time, and more—so we can automatically update your payroll as changes happen and crunch the numbers for you. It’s payroll that runs itself.
www.zenefits.com

Zenefits Reviews (154)

Most positive review

 Super helpful, simple way for a small biz to enroll for health insurance

The Zenefits reps are informed, responsive, and made everything very easy for me to set up medical/dental/vision insurance for my early stage company.

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Reviewed 8th of March, 2016 by CEO

Most critical review

 Cost me so much time!

Trust. I couldn't trust any of the deductions that Zenefits pushed through to my payroll. I couldn't trust them to get my new hires enrolled in benefits in a timely fashion. I spent more time babysitting Zenefits and double checking my employee deductions than I did managing it myself. We used ...

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Reviewed 8th of January, 2016 by Cher Wagner

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Zenefits Category Leaders

Reviews
Integrations
Mobile
Media
Security

#10 in Human Resources (HR)

View full ranking
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Zenefits Screenshots (4)

Zenefits screenshot: The new Zenefits dashboardZenefits screenshot: The Zenefits Payroll OverviewZenefits screenshot: Pay run overview with ZenefitsZenefits screenshot: Welcome to Zenefits: The #1 All-in-One HR Platform

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPad, Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
United States
Supported Languages
English
Support Options
Online Support, Phone Support, Video Tutorials

Competitors Pricing

CompensationXL

Starting from: $15.00
Pricing model: One-time License, Subscription

SurePayroll

Free Trial: Available (No Credit Card required)

BambooHR

Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Zenefits also visited

Key Features of Zenefits

  • Employee Onboarding
  • Time and Attendance
  • Employee Offboarding
  • Time Off Requests, Approval, and Reporting
  • Employee Directory
  • Job and Salary History
  • Online Employee Document Storage
  • Buit-In Compliance
  • eSignatures
  • Multi-User Admin Access
  • Employee Portal
  • Automated Employee Alerts
  • Benefits Administration
  • Contractor Management
  • COBRA Administration
  • Payroll Administration
  • Automated Payroll Deductions

Benefits

Automatic Onboarding - Get real-time visibility into your employee benefits on both a company- and employee-level, and give your employees the power to review options, enroll, and manage benefits 100% online.

Automatic Upkeep - We automatically add new hires to payroll and their selected benefits, calculate their deductions, and prorate their first paycheck–so you don't have to lift a finger.

Automatic Deductions - Whether an employee moves, gets promotes, or takes a vacation, your payroll gets instantly updated.

Automatic Tax Filing - We handle your taxes–from processing W2s to filing your federal and states taxes–at no additional cost!

Alternatives to Zenefits

GetApp Analysis

The amount of paperwork involved in new employee onboarding can be overwhelming for managers, and it can decrease the productivity of even the most efficient human resources department. Zenefits is a cloud-based solution that automates the employee onboarding process and makes it easier for companies of all sizes to get new hires up and running.

Zenefits connects payroll, benefits, and HR systems in a single dashboard, allowing companies to manage things like employee onboarding, attendance, payroll, benefits, stock options, and even 401k accounts in a centralized space. When employee life events, such as marriages and births, are entered into Zenefits, benefit enrollment changes are made automatically across every connected system. Payroll deductions are adjusted and tax withholdings are changed without HR managers having to take any time out of their schedules to manually manage the process.

What is Zenefits?

Designed to streamline the way human resources departments are run, Zenefits uses a self-managed system to decrease the manual work involved in employee onboarding, management, and offboarding. Managers and business owners can have a 360-degree view of all human resources issues from a centralized, cloud-based dashboard.

Businesses that use Zenefits benefit from the time that the platform saves overworked HR managers. By automating the process of employee onboarding and offboarding, and allowing employees to e-sign documents online before they arrive in the office, companies are able to maximize efficiencies and eliminate redundancy costs.

Zenefits syncs with all major payroll and health insurance providers, which means businesses don’t have to worry about switching systems when they sign up for the integrated solution. Meanwhile, businesses that don’t have existing systems in place for payroll and health insurance can gather quotes and sign up for services through Zenefits.

Main Features

Employee Onboarding

Zenefits aims to streamline the employee onboarding process. Instead of sending new hires home with stacks of paperwork to fill out, HR managers have access to e-sign offer letters. After signing their paperwork online, new hires can enroll in health insurance and other benefits through the cloud-based platform.

Improve the way your office handles employee onboarding by generating agreements for new hires to sign online. Zenefits is EEO-compliant and it automatically collects all necessary personal, bank, and tax information for new hires. Zenefits will also generate W4s for all new hires and enroll new employees in payroll and benefits plans. Zenefits is able to fill out, file, and store pertinent employee paperwork securely in the cloud.

Employee Files

Every piece of information a business collects about its employees is accessible through Zenefits. Not only does Zenefits save and store personal information and bank accounts, which are useful for health insurance enrollment and payroll, but it also stores digital versions of all offer letters, IP assignments, options agreements, and tax forms.

If an employee becomes ill at work, HR managers can click onto that employee’s Zenefits file to find his or her emergency contact information. Employee files are also useful for accessing employment details, like how long a person has worked at the company, and resource information, including laptop serial numbers and license numbers.

Self-Serve Human Resources

Events happen in every employee’s life that require changes to that person’s benefits. With Zenefits, HR managers don’t need to take time away from their schedules to manage common changes, like marriages, births, and updates to bank accounts. Self-service portals offer a way for employees to make changes to their benefit plans on their own, at any time day or night.

Encourage your own employees to login to their Zenefits accounts to make changes to their employment information or benefits enrollments. Employment checklists highlight any missing information, like tax withholdings or bank account details, and eligibility verification ensures that employees aren’t able to enroll in any benefits plans for which they are not eligible. Once an employee’s benefits enrollments have been updated through the self-serve portal, all connected payroll and health insurance systems are updated automatically.

Benefits Administration

Zenefits is an end-to-end benefits administration solution. Companies and their employees are provided with complete access to all of their benefits information through a secure, cloud-based portal. This portal is where employees should visit to search for insurance forms, enroll in benefits, and research resources when updating their personal information. Zenefits automatically monitors the enrollment status of all employees, along with managing FSA, HSA, HRA, and commuter benefits.

When you integrate Zenefits with your benefits and payroll systems, the application automatically enforces contribution limits for beneficiaries. Zenefits can also be setup to take out pre-tax deductions for employees, and it can forecast costs and run benefits reports any time an employee requests the information.

Health Insurance Enrollment

Although Zenefits is known for providing a simplified way for companies to bring their health insurance plans online, the cloud-based platform also offers a way for businesses to research new insurance options for their employees. Zenefits combines real world brokers with technology, providing HR managers with access to experienced insurance brokers who can help design plans that make sense for their specific situations.

Zenefits’ team of brokers guides you through the process of selecting an insurance solution for your business. That same team is also available to walk employees through the open enrollment process online. If employees have questions or concerns about their plans, they can be directed to Zenefits’ staff for immediate assistance.

Integrations

Zenefits integrates with leading payroll and benefits applications, including ZenPayroll, RUN Powered by ADP, and QuickBooks Online. An API is available for use.

Pricing

Zenefits is paid through benefits providers, such as insurance carriers. As a result, the application is free to employers.

Bottom Line

  • Employee onboarding is managed in a paperless environment.
  • HR departments can manage employees from a centralized dashboard.
  • Online document storage increases security for businesses.
  • Self-serve portals allow employees to manage their own benefits.
  • Employers are not required to sign any contracts or agreements with Zenefits.

Videos

Lee Payton

Very good

16/02/2017

Zenefits has put a lot of thought into their features.

Pros

Many features.

Cons

Not a totally intuitive app and not always easy to find answers. I end up emailing Support for how-to's and for workarounds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering Zenefits

It does just about everything I need.

Source: Software Advice
Helpful?   Yes   No
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Cindy Kleiner

Lacking in Customer Support and Functionality

13/02/2017

Our needs are fairly simple for a small company with under 10 employees, but we have discovered that Zenefits can't even handle some of the smaller requests we have inquired about, to totally messing up our insurance enrollment and leaving our employees having to pay out-of-pocket to doctors for the first 2 months of our plan.

Pros

PTO tracking - but now Zenefits is going to charge for this.

Cons

Poor customer service - you need to have a designated rep instead of inquiries and problems going to a general support team. Your software is too rigid for a smaller company and allows no flexibility to accommodate a smaller company's needs. The software can be very difficult to navigate. Setting up PTO has been extremely challenging. Health Insurance enrollment was a disaster in 2016.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Zenefits

Look elsewhere for a HR support company - we are.

Source: Software Advice
Helpful?   Yes   No
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Matt Dale

Integration with Google apps helps

09/02/2017

Zenefits allows integrating documents from google apps. It helps to add resumes, performance feedback meeting notes, and other related documents. Contact details of people can be completely managed with zenefits. It provides options to get custom reports which can be exported to various format.

Cons

I would also like to create new google doc right from Zenefits. if there can be an option to integrate API of google docs so new docs can be created and managed from zenefits, it is will be great.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Steve Surya

Great HR application with all required features

09/02/2017

This is an amazing App for HR team. Provides all options with a single click within the software. Managing hiring has been a lot easier. The tool comes with pay management benefits and employee benefits as well. Can be used for training materials. Good overall software.

Cons

Don't see any issues here. Not sure what can be improved. Everything is great.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Zenefits

HR management got easy using this software. It takes less time to process info and helps to reduce workload and manpower as well.

Source: Software Advice
Helpful?   Yes   No
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Alan Sacher

Employee savings management

09/02/2017

As an HR system, we get most of the functions within zenefits. it also helps to manage and keeping employee savings details. We provide a couple policies to employees to have their savings. Zenefits calculate the savings for all people and reminds us of time when to provide them extra money to make their savings.

Pros

If employees can also see their saving details and have a login to zenefits, that will be best. As of now, we as HR have logins and team does not have it. So having a guest user type will be best.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering Zenefits

The user management can be improved. Rest all works fine and is helpful for our company. We can manage all data in the required way and get reports out of this system.

Source: Software Advice
Helpful?   Yes   No
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Suzy Vera

Bait and Switch

06/02/2017

Zenefits is a great system overall. You can tell the functionality and comprehensiveness that the HR department needs is there, but that's where my positive review ends. I recently signed my company onto their platform sold on specific features like PTO. I selected Zenefits BECAUSE these functions where part of their free platform and I could add on what I needed (for a fee) as I went. I partnered with JAZZ their ATS recommendation and put all my eggs in Zenefits basket, which was a BIG mistake. Their synch of my payroll took 5 weeks (was supposed to take 2 at most) and was ported over as a complete mess with wages and employees all mixed up, this took weeks to fix. Finally, when all of that was sorted out they changed their free base plan that included PTO (one of the major reasons I signed on) to a paid plan! BAIT and SWITCH! You would think they would grandfather their old clients in or create a bare-bones option that still gives you a remnant of the function you were sold on. I would recommend a company that has better support and can DELIVER on what they have their sales people sell. Their client support kept insinuating I was lucky to have anything left for free! Terrible way to handle the situation!

Pros

The platform itself seems user-friendly, I did not have a chance to use all the features since the plan changed but overall seems fluid, and clear to use.

Cons

Horrible customer support takes literal DAYS to reply. They are also on Pacific time but do not start replying until 9 am their time, horrible for each coaster. Feels like they want to squeeze money out of you. If they cannot afford to run a free platform then they should not offer it, not punish the client later for their bad decisions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Zenefits

Look at other software, they are pricey but seem to have their act together. They are not in a "change" period like Zenefits. I wish I would have selected one of these two, at this point, I am hung out to dry with no option than to pay for something that was free 10 days ago. NOT TRUSTWORTHY.

Source: Software Advice
Helpful?   Yes   No
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Jeremy Nic

Attendance management using Zenefits

01/02/2017

"Zenefits helps with managing the attendance for my team. Every day we mark the attendance using this software. In past, we used to have the manual paper system but now its all automated through zenefits solution. It also provides good reports which are used to manage pay for team base don their attendance data."

Pros

I would like to have an export of all attendance data to excel document. it will help me sort any data and perform calculations over them.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Zenefits

Attendance and time entries help to understand the availability of our team within the office. It provides info on who is staying most in office and who stay less in office. Good solution.

Source: Software Advice
Helpful?   Yes   No
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Austin Teer

A complete HR solution

01/02/2017

Zenefits is a complete HR solution. It provides everything you need to manage as an HR within your company. It includes features for ATS, Hiring, Payroll, Employee savings plans etc. it's easy to use and have all required options needed by HR within a company to perform various operations.

Pros

Works well within HR functions. provides everything we need. No issues at all

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Zenefits

Good HR solution for HR managers. Helps to manage all related info and especially the hiring process. Attendance management is a plus.

Source: Software Advice
Helpful?   Yes   No
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Shasta  Brymner

Payroll Accountant

24/01/2017

Medical Deductions are ALWAYS wrong! I've worked with several different people over several months trying to get this error corrected with no luck, I've even had to put a "stop sync" on the account, it takes hours every time I run payroll...Ridiculous!

Pros

On-boarding is easy.

Cons

That the dashboard is constantly changing.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Nicole Lewis

Zenefits

24/01/2017

Features change often within the site, always confused as to where to go to locate something.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more

Who is Zenefits For?



  • Experience level: All levels
  • Industry: All industries, focusing on startups, non-profits, and public administrations
  • Business size: Zenefits works with businesses with between 1 and 700 employees, however the majority of clients have between 20 and 250 employees
  • Departments/roles: Human resources departments
  • Budget/point: Zenefits provides enterprise level HR software at no cost to the consumer
  • Example customers: Nixon, Instacart, Dot & Bo, Teespring, Inkling
Read the full GetApp Analysis