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Zenefits

HR | OnBoarding | Payroll | Benefits | Compliance

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Zenefits Pricing, Features, Reviews and Alternatives

Zenefits product overview

What is Zenefits?

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and time. Payroll management features allow users to stay up to date on earnings, deductions, and taxes easily, plus track and manage time off requests. Users can also review and approve vacation requests, sick leave, personal leave conveniently online. Pre-configured overtime calculations, time card fraud safeguards, and mobile clock-in/clock-out help employees accurately report their hours.

Key benefits of using Zenefits

  • Automatic Onboarding - Get real-time visibility into employee benefits on both a company and employee level, and give employees the power to review options, enroll, and manage benefits 100% online.

  • Automatic Upkeep - We automatically add new hires to payroll and add their selected benefits, calculate their deductions, and prorate their first paycheck–so users don't have to lift a finger.

  • Automatic Deductions - Whether an employee moves, gets promoted, or takes a vacation, payroll gets instantly updated.

  • Automatic Tax Filing - We handle taxes–from processing W2s to filing federal and states taxes–at no additional cost!

  • Zenefits Mobile App - Users can pull up insurance information, review pay stubs, submit a vacation request, clock-in/clock-out, and more, on the go from iOS and Android mobile devices.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Videos
    Documentation
    Webinars

    Zenefits pricing information

    Value for money

    4.2

    /5

    790

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zenefits features

    Functionality

    4.2

    /5

    790

    Total features

    95

    12 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Self Service Portal
    Activity Dashboard
    API
    Third Party Integrations
    Alerts/Notifications
    Employee Database

    Functionality contenders

    Zenefits users reviews

    Overall Rating

    4.2

    /5

    790

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.37/10
    Rating distribution

    5

    4

    3

    2

    1

    440

    200

    82

    26

    42

    Pros
    Very user friendly has great features i use it daily and its easy to clock in and out and has all my important info stored.
    AvatarImg

    Jillian C.

    I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding.
    AvatarImg

    David E.

    I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests.

    AR

    Anonymous Reviewer

    Cons
    The CSR sends the info to the tax team and I was told it takes over a month to process the missing 941. IN the meanwhile, I am getting nasty notices from IRS and am likely to have to pay penalties.

    SV

    Suresh V.

    Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.
    AvatarImg

    Tracy I.

    As a user, I kept thinking what am I doing wrong, sat on hold for 3+ hours waiting for a rep, figured out a workaround only to find out it was a system issue.

    LB

    LAURA B.

    Overall rating contenders

    Overall Rating

    Incredibly happy users

    Reviewed 2 years ago

    Transcript

    Brooks: Hi, my name is Brooks. I am a CEO of a real estate and property management company, and I give...

    AvatarImg
    AvatarImg

    Wolf W.

    Account Executive

    Computer Software, 51-200 employees

    Review source

    Overall Rating

    Such a breeze

    Reviewed 2 years ago

    Transcript

    Wolf W.: Hey, my name is Wolf. I'm an account executive for a B2B software company, and I give Zenefits...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    HR & Benefits Administration for the Small Business

    Reviewed 15 days ago
    Pros

    Amazing User Friendly Interface. Benefits Administration is very easy. Time Off Management is great. Low Cost for setup, which is always great for a Small Business.

    Cons

    Phone Call response time has been a little less than exciting, but they do get back to you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Excellent HR Platform for Small to Medium Sized Businesses

    Reviewed 8 months ago

    When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has...

    Pros

    Seamless and easy transition once we made the switch. Easy set up and great options for customization. Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance.

    Cons

    We have not had any major issues or challenges using this software

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Worst experience ever!!

    Reviewed 2 months ago

    Worst customer service experience I have had in over 20 years in the corporate and HR world. They did not fulfill their side of implementation and then refused to refund the pre-payment for the 1st year of service although we never used the software.

    Pros

    The pro that I could find was the the sales team was great to work with and helped you understand the product that the had to offer.

    Cons

    Everything!! The implementation was a nightmare! The team I worked with did little to nothing to help implement their product. I had to cancel before completing implementation as I had lost all confidence that this software had the support and care needed to handle an entire HRIS.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Zenefits is a benefit to have

    Reviewed 3 months ago

    saves my time with taxes, as it allows me to focus on my job more.

    Pros

    I like Zenefits' ease of use as it is user-intuitive and modern.

    Cons

    No cons to share here - other than that they could improve on live chat availability

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Zenefits Review

    Reviewed 3 years ago

    our overall experience with zenefits has been positive. The on boarding tools offer a wide variety of options an customization that really make the initial process a lot easier.

    Pros

    The part that we liked most about zenefits is that it gave us one place to keep all employee documents. We also like that we could set up an employee by using the on boarding (hiring) service through zenfits which allows the employee to start their profile an also fill out needed employment documents electronically.

    Cons

    Initially we thought that the time card piece of zenefits was something that we were going to be able to use and would be rather handy for us. We quickly learned that Zenefits has not yet set up this module in a way that truly works for subcontracts who have to track employee's time by job number and phase code both. It can be done but takes a large amount of manual entry on the administrators part which then defeats the purpose of using such a tool.

    Zenefits FAQs and common questions

    Q. What type of pricing plans does Zenefits offer?

    Zenefits has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Zenefits?

    Zenefits has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Zenefits support?

    Zenefits supports the following languages:
    English


    Q. Does Zenefits support mobile devices?

    Zenefits supports the following devices:
    Android, iPhone


    Q. Does Zenefits offer an API?

    Yes, Zenefits has an API available for use.


    Q. What other apps does Zenefits integrate with?

    Zenefits integrates with the following applications:
    Lessonly , Lattice, Breezy, Lever, Carta, Deputy, Zapier, Guideline, QuickBooks Online Advanced, Google Docs, Appraisd, Expensify, Google Workspace, Google Drive, Box, Google Hangouts, Salesforce B2B Commerce, Blueboard, Salesforce Sales Cloud, Human Interest, Slack, Microsoft 365, Bonusly, Workato, Betterworks, JazzHR, Hive, Google Calendar, Greenhouse, Lattice Engines, Emburse Abacus, Asana, Xero, Paycor Talent Development


    Q. What level of support does Zenefits offer?

    Zenefits offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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