Zenefits Pricing, Features, Reviews & Alternatives


HR | OnBoarding | Payroll | Benefits | Compliance

4.16/5 (714 reviews)

Zenefits overview

What is Zenefits?

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and time. Payroll management features allow users to stay up to date on earnings, deductions, and taxes easily, plus track and manage time off requests. Users can also review and approve vacation requests, sick leave, personal leave conveniently online. Pre-configured overtime calculations, time card fraud safeguards, and mobile clock-in/clock-out help employees accurately report their hours.

HR features enable users to manage hiring, onboarding and employee records all from the same platform. Users can send offer letters, run background checks and let new hires onboard themselves before their first day. Business intelligence reports allow users to visualize key HR data, and gain valuable insight into business performance. The HR library gives users quick and central access to everything from state law summaries, to productivity tools, to the latest news on health care reform.

Zenefits enables users to manage benefits administration, and supports medical/dental/vision, as well as life and disability, commuter, FSA and HSA benefits. To simplify compliance management, Zenefits supports online ACA compliance, small business compliance, plus a compliance assistant. Zenefits' compliance assistant helps users manage compliance changes efficiently with intelligent deadline tracking, built-in resources, and more. Zenefits' time management technology allows administrators and managers to track and manage time off requests simply and accurately. Native mobile apps for iOS and Android give users the flexibility to submit hours and request time off on the go.


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United States

Supported languages

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Zenefits user reviews

Value for money
Ease of use
Customer support
Shae J.

Seamless low-cost solution for small to mid-sized companies that kills busy work

Used daily for 2+ years
Reviewed 2019-08-16
Review Source: Capterra

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Rating breakdown

Ease of use
Customer support

Likelihood to recommend: 10/10

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Tracy I.

Long time user of Zenefits

Used weekly for 2+ years
Reviewed 2020-11-19
Review Source: Capterra

Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.

What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 8/10

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Doug L.

Awesome Software - Absolutely Awful Support

Used daily for 2+ years
Reviewed 2017-10-17
Review Source: Software Advice

Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 5/10

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Sarah H.

Love it, will stick with them long term

Used daily for 2+ years
Reviewed 2021-01-27
Review Source: Capterra

Functionality is great, reporting is spot on, easy to implement, custom fields, off cycle, HR education platform.

Support is super slow right now, so hopefully they can keep scaling this.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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User friendly solution, good experience overall

Used weekly for 1-2 years
Reviewed 2020-01-07
Review Source: Capterra

We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week.

I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely.

The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest.

Response from Zenefits

Thanks for your review. We appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 8/10

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Zenefits pricing

Pricing options
Free trial
View Pricing Plans

All the essentials for onboarding employees & managing HR.
$10 per month, per employee

Expanded HR for growing companies.
$18 per month, per employee

Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Advisory Services
Benefits Admin Using Own Broker

Zenefits features

Activity Dashboard
Applicant Tracking
Employee Database
Employee Management
Employee Profiles
Mobile Access
Performance Management
Recruitment Management
Reporting & Statistics
Self Service Portal
Third Party Integrations

Assessment Management (433 other apps)
Collaboration Tools (394 other apps)
Customizable Branding (400 other apps)
Data Import/Export (451 other apps)
Search/Filter (390 other apps)
Training Management (420 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

The amount of paperwork involved in new employee onboarding can be overwhelming for managers, and it can decrease the productivity of even the most efficient human resources department. Zenefits is a cloud-based solution that automates the employee onboarding process and makes it easier for companies of all sizes to get new hires up and running.

Zenefits connects payroll, benefits, and HR systems in a single dashboard, allowing companies to manage things like employee onboarding, attendance, payroll, benefits, stock options, and even 401k accounts in a centralized space. When employee life events, such as marriages and births, are entered into Zenefits, benefit enrollment changes are made automatically across every connected system. Payroll deductions are adjusted and tax withholdings are changed without HR managers having to take any time out of their schedules to manually manage the process.

What is Zenefits?

Designed to streamline the way human resources departments are run, Zenefits uses a self-managed system to decrease the manual work involved in employee onboarding, management, and offboarding. Managers and business owners can have a 360-degree view of all human resources issues from a centralized, cloud-based dashboard.

Businesses that use Zenefits benefit from the time that the platform saves overworked HR managers. By automating the process of employee onboarding and offboarding, and allowing employees to e-sign documents online before they arrive in the office, companies are able to maximize efficiencies and eliminate redundancy costs.

Zenefits syncs with all major payroll and health insurance providers, which means businesses don’t have to worry about switching systems when they sign up for the integrated solution. Meanwhile, businesses that don’t have existing systems in place for payroll and health insurance can gather quotes and sign up for services through Zenefits.

Who is Zenefits For?

  • Experience level: All levels
  • Industry: All industries, focusing on startups, non-profits, and public administrations
  • Business size: Zenefits works with businesses with between 1 and 700 employees, however the majority of clients have between 20 and 250 employees
  • Departments/roles: Human resources departments
  • Budget/point: Zenefits provides enterprise level HR software at no cost to the consumer
  • Example customers: Nixon, Instacart, Dot & Bo, Teespring, Inkling

Main Features

Employee Onboarding

Zenefits aims to streamline the employee onboarding process. Instead of sending new hires home with stacks of paperwork to fill out, HR managers have access to e-sign offer letters. After signing their paperwork online, new hires can enroll in health insurance and other benefits through the cloud-based platform.

Improve the way your office handles employee onboarding by generating agreements for new hires to sign online. Zenefits is EEO-compliant and it automatically collects all necessary personal, bank, and tax information for new hires. Zenefits will also generate W4s for all new hires and enroll new employees in payroll and benefits plans. Zenefits is able to fill out, file, and store pertinent employee paperwork securely in the cloud.

Employee Files

Every piece of information a business collects about its employees is accessible through Zenefits. Not only does Zenefits save and store personal information and bank accounts, which are useful for health insurance enrollment and payroll, but it also stores digital versions of all offer letters, IP assignments, options agreements, and tax forms.

If an employee becomes ill at work, HR managers can click onto that employee’s Zenefits file to find his or her emergency contact information. Employee files are also useful for accessing employment details, like how long a person has worked at the company, and resource information, including laptop serial numbers and license numbers.

Self-Serve Human Resources

Events happen in every employee’s life that require changes to that person’s benefits. With Zenefits, HR managers don’t need to take time away from their schedules to manage common changes, like marriages, births, and updates to bank accounts. Self-service portals offer a way for employees to make changes to their benefit plans on their own, at any time day or night.

Encourage your own employees to login to their Zenefits accounts to make changes to their employment information or benefits enrollments. Employment checklists highlight any missing information, like tax withholdings or bank account details, and eligibility verification ensures that employees aren’t able to enroll in any benefits plans for which they are not eligible. Once an employee’s benefits enrollments have been updated through the self-serve portal, all connected payroll and health insurance systems are updated automatically.

Benefits Administration

Zenefits is an end-to-end benefits administration solution. Companies and their employees are provided with complete access to all of their benefits information through a secure, cloud-based portal. This portal is where employees should visit to search for insurance forms, enroll in benefits, and research resources when updating their personal information. Zenefits automatically monitors the enrollment status of all employees, along with managing FSA, HSA, HRA, and commuter benefits.

When you integrate Zenefits with your benefits and payroll systems, the application automatically enforces contribution limits for beneficiaries. Zenefits can also be setup to take out pre-tax deductions for employees, and it can forecast costs and run benefits reports any time an employee requests the information.

Health Insurance Enrollment

Although Zenefits is known for providing a simplified way for companies to bring their health insurance plans online, the cloud-based platform also offers a way for businesses to research new insurance options for their employees. Zenefits combines real world brokers with technology, providing HR managers with access to experienced insurance brokers who can help design plans that make sense for their specific situations.

Zenefits’ team of brokers guides you through the process of selecting an insurance solution for your business. That same team is also available to walk employees through the open enrollment process online. If employees have questions or concerns about their plans, they can be directed to Zenefits’ staff for immediate assistance.


Zenefits integrates with leading payroll and benefits applications, including ZenPayroll, RUN Powered by ADP, and QuickBooks Online. An API is available for use.


Zenefits is paid through benefits providers, such as insurance carriers. As a result, the application is free to employers.

Bottom Line

  • Employee onboarding is managed in a paperless environment.
  • HR departments can manage employees from a centralized dashboard.
  • Online document storage increases security for businesses.
  • Self-serve portals allow employees to manage their own benefits.
  • Employers are not required to sign any contracts or agreements with Zenefits.

Videos and tutorials

Additional information for Zenefits

Key features of Zenefits

  • Multi-user admin access
  • Benefits administration
  • Contractor management
  • COBRA administration
  • Payroll administration
  • Customizable fields
  • ACA compliance
  • Small business compliance
  • Compliance assistant
  • Time card fraud safeguards
  • Mental/dental/vision benefits management
  • Life & disability benefits management
  • Commuter benefits management
  • FSA benefits management
  • HSA benefits management
  • Accounting integration
  • Attendance management
  • Automated employee alerts
  • Automatic reminders
  • Change tracking
  • Compliance management
  • Configurable workflow
  • HR library
  • Customizable reporting
  • Employee data synchronization
  • Direct deposit
  • Employee database
  • Employee management
  • Employee profile
  • Employee self service
  • Forecasting
  • HR management
  • Payroll integration
  • Payroll management
  • Permission management
  • Project time tracking
  • Proration
  • QuickBooks integration
  • Real time analytics
  • Real time reporting
  • Real time updates
  • Records management
  • Third party integration
  • Workflow management
  • Activity dashboard
  • Employee time clock
  • Benefits management
  • Overtime tracking
  • Time & attendance tracking
  • Organizational charting
  • Recruiting management
  • Health insurance
  • Custom fields
  • Role-based permissions
  • Business intelligence reports
  • Provider management
  • Background screening
  • Approval process control
  • Vacation / leave tracking
  • Email invitations & reminders
  • Vacation / leave tracking
  • Customizable approvals
  • Overtime calculation
  • Reporting & statistics
  • Office directory
  • Sick leave tracking
  • Deadline tracking
  • Monitoring
  • Performance management
  • Enrollment management
  • Document management
  • Task management
  • Self service portal
  • Time off requests
  • Policy management
  • Clock in / out
  • Employee onboarding
View All Features


Automatic Onboarding - Get real-time visibility into employee benefits on both a company and employee level, and give employees the power to review options, enroll, and manage benefits 100% online.

Automatic Upkeep - We automatically add new hires to payroll and add their selected benefits, calculate their deductions, and prorate their first paycheck–so users don't have to lift a finger.

Automatic Deductions - Whether an employee moves, gets promoted, or takes a vacation, payroll gets instantly updated.

Automatic Tax Filing - We handle taxes–from processing W2s to filing federal and states taxes–at no additional cost!

Zenefits Mobile App - Users can pull up insurance information, review pay stubs, submit a vacation request, clock-in/clock-out, and more, on the go from iOS and Android mobile devices.