My overall experience with ArtLogic was hugely positive. The ability to do everything from start to finish without using 3rd party software was incredible. Their Private Views system looks amazingly when showing to a client. It's a very impressive way to start a sale process. And it's super user-friendly. This is an important factor for staff. The start-to-finish recording of an artwork sale process is key. And it's done all in real time over the internet! ArtLogic imported data, set up the website, handled the training and updates . They also gave consistently high support when needed. From a database consultant perspective it was a pleasure to work with the ArtLogic suite.
First, I am an independent database consultant. ArtLogic is first of all designed superbly. It looks amazing, it's something the user is happy to use. Working in an art gallery, this is very helpful as we want things to look good. And the artworks looks super in this database. Staff are happy to use a database that looks good and easy to use. It's comfortable and sleek unlike a lot of databases. Navigation is very easy, everything is clear. Clarity is everything! Artlogic can also design your website, and link it to the DB. I can email a client directly from the database, attach artwork images in various sizes and make an offer all in one go. They have an accounting database which also works with the main database. Everything is linked. I can see what artworks a client was offered, bought, received, the amount paid, where it was shipped to, who shipped it, when they received it, the dimensions of the crate.... I can see the purchase order, shipping docket, the original offer, the tracking of the shipment.... I can send out event invitations, register attendees at an event in real time, tag all attendees automatically. This is all recorded in one database. The searching mechanism is one super useful feature. I used this extensively and found that it was very applicable when looking for the right clients for a particular event. Really, I could go on. I found their support service to be better than any other database I've worked through.
I didn't encounter any negative aspects to using the ArtLogic suite.
Likelihood to recommend: 10/10
Great experience and glad i made the jump !
It’s broken down into the sections I need and more importantly what my clients both respond to and want to see. For years I was playing around with sites like Wordpress, square space and customizing individual themes. None of which truly catered to what I do. I found myself wasting so much time building and rebuilding websites. It took me about 1 month if that to fully have the site set up how I liked it and since then I’ve not had to waste anymore time on it. More time I can spend creating images ! I’ve noticed by bounce rate dropped from 60 percent to 30 percent and the average time people spend on the site has gone way up. The database keeps all my images in sync and I’m able to run my one to one teaching from the site as well.
None yet ! At first the cost was steeper than what I was used to but by the time I added up all the costs of not buying themes for Wordpress I’m actually paying a lot less now and gain the database and mailing feature as well.
Likelihood to recommend: 10/10
Once set up on Artlogic, you will have a comprehensive, elegant and well integrated database and website. The learning curve is steep and considerable time invested in data entry, staff training and familiarization should be anticipated. Several seemingly simple fixes could significantly flatten the learning curve, but Artlogic has indicated that they do not see these as priorities.
A powerful inventory, client contact and art inventory database, with an elegant interface. The website integration is excellent, and it’s very easy to share artworks in the database to your Artlogic hosted website. This has saved us a lot of time in double entering and updating discreet inventory systems and our website. The Artlogic tech support team is friendly, informative and responsive, although the time difference with England can sometimes result in a lag.
Given the sophistication of this system, several easily remedied cons are perplexing. Artlogic has taken the approach of creating a plethora of data entry fields - literally hundreds - in the contacts and artworks entry panes. Navigation is not always intuitive, and the learning curve with this program is steep. The simple ability for clients to create user defined fields, or at a minimum, hide fields not relevant to a gallery’s business model, would save hours of tabbing, scrolling, hunting and pecking. Especially vexing is the process for entering dates - it is not possible to enter a date with keystrokes (ie. “02/05/1936”) - one must click though a drop down calendar, and for dates that are decades in the past this is a carpal tunnel hazard requiring scores of clicks to enter a single date. Artlogic has been approached about this, but does not see the need for offering these features common in much less pricey databases. The other perplexing con is the absence of an online manual, FAQ, or user discussion group. There are a few videos, but given the complexity of the program, easily searchable instructional databases could save significant staff and training time, both for Artlogic’s clients and for their technical support team.
Thank you for submitting your thoughtful review. We are always happy to hear that the database and website integration is helping to save valuable time!
You make a number of other very interesting points all of which are valid. In particular as we have begun offering Artlogic to a broader audience and wider variety of fine art businesses we have heard increasingly that clients would like to be able to simply the system based on their needs. Originally our goal was to build as many great features as possible but now we have reached a point where all those feature can become overwhelming. We are planning on some changes soon to begin allowing clients to hide certain tabs in artworks and contacts. We are also working on dramatically improving our help resources. I'll get someone from our support team to email you about the dates fields as there is something that might help you.
We will keep you posted on further developments.
Likelihood to recommend: 5/10
I was tasked with finding a new inventory system for the Arthur Roger Gallery and after months of research and discussions with various companies, I selected Artlogic. It was the best decision I made in my position. It revolutionized the gallery's workflow and further elevated its professionalism. The artists, clients and vendors all took notice, and the gallery continues to receive positive feedback on its impact. The Artlogic team is incredible and a complete joy to work with. - Responsive and personable support team - Timely updates incorporating industry trends and client feedback - Attractive and intuitive interface with comprehensive database - Good amount of customization - Robust and effortless reporting function - Professional presentation materials - Great workflow tools for inventory status and client engagement - Successful cross-functionality between inventory and contact management - Beautiful, professional, functional PrivateViews app The gallery had just invested in a new, standalone website and didn't have the bandwidth to bridge it with the database, nor explore the marketing tools.
The only area where I could identify room for improvement is with the timeliness of the sync between the database and the PrivateViews app. However, the current state never interfered with staff operating successfully and professionally with clients.
Thanks for your very thoughtful response. It was a pleasure working with you at Arthur Roger and looking forward to more collaborations ahead with your new endeavour.
By the way, have recently created a high speed add on for PrivateViews that means updates are almost instantaneous. It is quite intensive on our servers so there is an additional cost but if the gallery were interested we could set this up for them.
I moved the gallery over from a competitor's off-the-shelf database in July 2017. The gallery had been with the previous database provider for as long as they've had a database. The two platforms and the teams that manage them are poles apart. It was easy to see why Artlogic are ahead of the game.
The first thing I noticed when dealing with them is how knowledgeable and hard working the team there are. Nothing is too much of an effort and there is a huge level of support - all requests are dealt with very promptly. Having used several databases I can say without a doubt Artlogic is the most user-friendly out there, Training our thirty-strong team how to use the software only took a couple of days. It has been intuitively designed which makes it very straightforward system to use. The amount of time it saves the various departments also has to be noted. The accounts features, raising invoices, updating multiple records and fields at once, creating lists of works for sales offers, creating artwork lists for fairs and exhibitions and setting deadlines and reminders for loans and consignments are just some of he features which have made drastic improvements to how the teams manage the workflow. Previously we used an external sales platform which we needed another subscription for but with the PrivateViews app it eradicated the need for that. It also saves huge amounts of time as artworks details no longer need to be entered on to more than one platform. Artlogic are also now our website provider and so the database and website are linked. The usability of the website CMS and the database are very similar and we can now manage the website content ourselves. All our mail-outs are now generated from the database and the analytical tools are extremely useful.
I would say it is slightly more expensive than some competitors although the features justify that as the database is being developed and improved all the time. The only 'cons' I have are certain areas of the database that could be developed further. It would be really useful to develop the PrivateViews app in order to update status and availability of works in real-time ad it be reflected in the database, as well as the other way around. It would be great if it could be developed to connect to external software. Our Archive department use an external asset management system which slows things down as images have to be uploaded in several places. Hopefully this is something that will happen in the not too distant future.
Huge thanks again Emily.
Likelihood to recommend: 9/10
Artlogic Pro for Galleries & Collectors from £180/month
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Artlogic One for Artists from £35/month
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