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Digitail vs Instinct Science Comparison (2026)

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Good recommendations?

Digitail

Instinct Science

Overview

Digitail is the leading AI-native, all-in-one platform for modern vet clinics. Trusted by 10,000+, it helps teams work smarter, see 2× more patients, and get home on time with 20+ AI tools and 50+ integrations.

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

289

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

106

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

4.9

238

217

Value for money

Ease of use

Features

Customer support

97%

would recommend this app

Pros

“We transitioned from paper records to a fully digital workflow, implemented online forms, client communication tools, AI-assisted medical records, and a client app, all within a single platform.”

sebastian b.

Managing Partner

“Refunds, every step requiring multiple steps. When filling meds that are not in stock it would be nice to me able to choose dispense now on the medication tab or dispense later so that when the meds arrive we can print the label without having to disable the old rx and make a new one or else the cost is 0 dollars.”

Kaytee B.

Manager Inventory Lead

“The online booking and client app have made it easier for pet owners to stay connected and engaged in their pet’s care, and we’ve been able to provide clear estimates and communication without adding extra steps to our workflow.”

Kaitlynn S.

Practice Manager

Pros

“We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening”

Kelsey O.

RVT

“Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless. ”

Michelle W.

CEO

“The anesthesia charting for accurate monitoring, the whiteboard feature for inhospitality patient care, and the ability to put in orders and have them be math-checked to reduce potential incorrect dosing.”

Ares A.

RVT

Cons

“I really struggle with Digitail's inefficiency compared to other veterinary software platforms like Avimark and Cornerstone, which are much more quick and simple, taking less time away from patient care to enter charges and other practice management tasks.”

Amy N.

veterinarian

“So if I only want to count medications and vaccines and don’t want to look at supplies I can’t just print medications and vaccines I have to print the entire inventory list.”

danielle w.

Veterinarian and owner

“It may be slightly confusing at first that closing a sale no longer generates an invoice automatically, while the consultation medical record remains separate.”

Bashar A.

Admin

Cons

“Also occasionally, the lag time for the "tagged to" symbol to appear on a patient's chart is slow, so multiple coworkers have started to work on the same patient without realizing it.”

Megan M.

ICU and ECC CVT

“The rest of the PIMs is a little more clunky and the medical records sent to other hospitals are cluttered and a bit harder to interpret.”

Jonah W.

Veterinarian

“Toggling back and forth can cause some time delay when toggling between treatments to fill out discharges.”

Amber S.

Vetereinarian