Digitail vs Instinct Science

DaySmart Vet

Covetrus Pulse

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct Science

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

Admin Mgr

This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support.

Veterinarian

They have a great customer service and get things worked out quickly and efficiently.

Veterinarian, Manager

Also, they provide great customer support, the entire team from Digitail is always ready to help.

Digitail is the leading AI-native, all-in-one platform for modern vet clinics. Trusted by 10,000+, it helps teams work smarter, see 2× more patients, and get home on time with 20+ AI tools and 50+ integrations.

Activity Dashboard

AI Copilot

Alerts/Notifications

Appointment Scheduling

Billing & Invoicing

Calendar Management

Charting

Client Management

Communication Management

Confirmations/Reminders

Customer Database

Data Import/Export

Document Management

Document Storage

Electronic Payments

Electronic Signature

Email Reminders

EMR/EHR

E-Prescribing

Generative AI

Historical Reporting

Inventory Management

Invoice Management

Live Chat

Medical Billing

Patient Intake

Patient Portal

Patient Records Management

Payment Processing

Prescription Processing

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

SOAP notes

Status Tracking

Task Scheduling

Telemedicine

Template Management

Third-Party Integrations

Treatment Planning

Workflow Management

Proprietary

Digitail

Web-based

iPhone

iPad

Android

ezyVet

IDEXX Neo

Covetrus Avimark

Cornerstone Software

Covetrus Impromed

Hippo Manager

Weave

PetDesk

Practice Manager

The online booking and client app have made it easier for pet owners to stay connected and engaged in their pet’s care, and we’ve been able to provide clear estimates and communication without adding extra steps to our workflow.

Managing Partner

We transitioned from paper records to a fully digital workflow, implemented online forms, client communication tools, AI-assisted medical records, and a client app, all within a single platform.

I loved the Shepherd software interface and invoice/flow task board/medical record combining but ultimately I chose Digitail because of the client facing app, telemedicine - virtual lobby and mapping for mobile house calls.

Manager Inventory Lead

Refunds, every step requiring multiple steps. When filling meds that are not in stock it would be nice to me able to choose dispense now on the medication tab or dispense later so that when the meds arrive we can print the label without having to disable the old rx and make a new one or else the cost is 0 dollars.

Admin

What I like the most about the detail it was the convenient and easy to use interface you have everything there at the glance you can reach everything from multiple places on the software itself and considering that it's an AI driven system makes the consultations way more easier than any other software

It may be slightly confusing at first that closing a sale no longer generates an invoice automatically, while the consultation medical record remains separate.

The platform has helped improve efficiency, reduce paperwork, and create a more connected experience for both staff and pet owners.

Maintaining this coordination will help prevent any gaps in the process and ensure accurate documentation and billing.

We selected Digitail to be the nucleus of major operational change and used it as a key part of our transition to a more modern, client-focused practice.

We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue.

Customer Service Corrdinator

My overall experience with Digitail has been positive—it’s easy to use, streamlines daily workflows, and improves client communication, though it has a few limitations in advanced customization.

I love Digitail's accessibility via tablet and phone, which is what I use the most o house calls.

Veterinary Technician

The migration process was a bit difficult but that could also be because it was more difficult based on the software we previously came from.

The inventory module could be improved has far adding reorder points and reorder amounts.

As a result, some team members may need time to adapt to the new workflow and understand how these processes are now separated.

We have two clinics, but operate as one entity, that messes up our reminders.

It’s been a strong fit for our workflow and has improved both our internal efficiency and the client experience.

Client Ambassador

Communication is easy with the team through internal notes and comments, and with clients through email, and chat.

We love the AI scribe as it saves so much time of medical records!

Reception

Overall, my experience with Digital has been positive because it makes communicating with clients simple, organized, and efficient.

I had used Woofware at VCA, Avimark, Covetrus pulse, EazyVet and Banfield's soft ware.

Assistant Manager

I FEEL LIKE THE PRIORITY OF WHAT GETS UPDATED ISNT REALISTIC TO WHAT WE NEED.

My Lead CSR had a completely different issue the other day and it was resolved in 5 minutes

It should be a choice if the user wants it in the menu or easy access.

I love that it is evolving and they take our suggestions serious so it keeps up with tech.  

They listen to our feedback and requests for feature updates.

Owner, Veterinarian

Contactless booking. And pet parent medical journaling that syncs with our PIMS

I love how responsive the team is. If we have any issue, they are right there to help.

Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created.

Online Booking: Now they have an embeddable widget to add to our website.

The customer service is top notch and everyone has been so helpful.

I do also wish we could create our own visit types to work with what we are used to.  

I have a love/hate relationship for Digitail.  

The inventory feature can sometimes be confusing in regard to entering and changing a product.

Veterinary Receptionist

Practice Manager/Technician

I've noticed after we have manually entered a client and patient into the system, if they then go enter themselves into the app it will create a duplicate and I do not have the power to merge them.

Quality UX: This is a veterinary software that feels modern. And that matters when onboarding and training new staff.

As a referral service, it is very important that our records are thorough and professional.

Clients seem to like the ease of use from their end.  

I actually look forward to doing my records.

We also really like how the treatments are so easily approved and declined within a SOAP note and then anything approved will automatically pull into the invoice.

There is a library of helpful guides and videos.

Executive Director

Our no show rate skyrocketed after we went live with them.   If you have multiple locations, you can't set up your own employees.

Flowboard: Quick and easy way to "bounce" between SOAPs.

The service has been reliable and our records look very nice.

Still working on some functions with inventory pricing and tracking but likely a learning curve to fully utilize the system

Customer Support

Invoicing

User Interface

Consultation Management

Ease of Use

Medical Records

Pricing

Pet Owner Portal

Freelancers

Small Business

Large Enterprises

Mid-size Business

Shepherd

The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature. 

Office Manager

We are a 24 hr emergency hospital and having the knowledge that we have an actual human for support the entire 24 hours is invaluable to us (BeepBoop is helpful, too!)

Hospital Administrator

The 24/7 chat feature allows team members to get help or make suggestions in real time, and the response is virtually immediate.

Accounting

Imaging and X-rays

By industry, Instinct Science reviewers are most commonly professionals in veterinary (92%). The most frequent use case for Instinct Science cited by reviewers is veterinary (100% of reviewers).

Users and use cases

Instinct Science is a veterinary program offering key features such as treatment planning, charting, patient records management, and prescription processing, among others.

Windows

Linux

Chromebook

SmartFlow

Basic

The anesthesia charting for accurate monitoring, the whiteboard feature for inhospitality patient care, and the ability to put in orders and have them be math-checked to reduce potential incorrect dosing.

Emergency Veterinarian

Sometimes we have multiple similarly named line items because we have different item names for the treatment sheet (e.g. ECG hourly) that we don't want to have charged to the invoice as 12 separate items each hour during the shift, so then we have an ECG hourly per 12 hour charge.

We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening

Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless.  

The rest of the PIMs is a little more clunky and the medical records sent to other hospitals are cluttered and a bit harder to interpret.

Licensed Veterinary Technician

Treatments sheets are clean nd organized and have a ton of fail safes to prevent incorrect dosing or double medicating.

Vetereinarian

Toggling back and forth can cause some time delay when toggling between treatments to fill out discharges.

Patient Care Coordinator

I like that plumbs is built in and that discontinued items are still on the treatment sheet to review if needed.

Associate veterinarian

I love that I can pull up my patients treatment sheet anywhere in the hospital and make additions when I think of them rather than the next time I find myself in ICU.

Medical Director, owner

The inability to search patients based on things like diagnoses.

ICU and ECC CVT

Also occasionally, the lag time for the "tagged to" symbol to appear on a patient's chart is slow, so multiple coworkers have started to work on the same patient without realizing it.

ER Veterinarian

Sometimes they make interface changes I don’t love but they are always open to feedback and they will quickly edit things for userability as needed.

Hard to Incoorperate Old Records, Merge Systems, & Sometimes Find Records.

Emergency veterinarian

I have worked in the veterinary industry for 13 years and this program is by far, the easiest, most efficient and intuitive program to use for record keeping and hospitalized treatments.

ECC RVT

Anesthesia sheet can be a bit difficult to insert CRI's and other changes that are coming.

Staff surgeon

I am always impressed with the industry leading innovation. When taken into account all aspect of an EMR, there is a significant value for money.

The EMR and charge capture integration with the terminals is great.

Registered Veterinary Nurse

Very intuitive software and love the color when medications are scheduled, due or outstanding.

Visual feedback (color change) when orders and treatments are scheduled, due, overdue, and completed.

I love how we have a lot of resources we have with the app, the handouts for clients are really helpful

Medical Director

This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.

Still a few kinks to work out- transferring estimates to billing, ensuring certain charges are taken care of, etc

Vet Tech

The search feature is a little hard to work/find sometimes as someone who isn't very good with technology.

Office and Accounts Manager

Day-to-day tasks—from triage to lab integration—are smooth, and the support team is responsive and open to feedback.

Sure, one of the main features/points is for charge capture, which is important, I am more of the how does it help me do my job.  

so it's not that awful however the inability for the charts to automatically correct to the right hours for daylight savings during fall back

Technician

An example would be "deaf", if it isn't in the system already you have to ask for permission to load it and it would be easier if you could just add things as a normal user.

Veterinary Nurse Manager

We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate.

Digitail vs Instinct Science Comparison (2026)

Digitail

Instinct Science

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives