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DocuSend Logo
DocuSend
4.7
(26)

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Mailroom software to manage mailing via U.S. postal services

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DocuSend Pricing, Features, Reviews and Alternatives

DocuSend product overview

What is DocuSend?

DocuSend is a cloud-based mailroom software that helps businesses upload pre-addressed files, select paper options, and mail documents via U.S. postal services. It enables employees to use several printing options, such as perforated paper usage, remittance envelope, color printing, and single-side or two-sided printing.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Phone Support

Training options

Documentation
Live Online
Webinars

DocuSend pricing information

Value for money

4.8

/5

26

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

DocuSend features

Functionality

4.5

/5

26

Total features

21

1 categories

Most valued features by users

Activity Dashboard
Third Party Integrations
API
Data Import/Export
Reporting/Analytics
Invoice Management
Access Controls/Permissions
CASS Certified

DocuSend users reviews

Overall Rating

4.7

/5

26

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

22

2

1

0

1

Pros
Docusend is the best software on the internet for our mailing needs, it's inexpensive and I'm glad I found Docusend for our business.
Communication via web chat has always been prompt, helpful and consistent. They are continuing to improve the service, interface, and ease of use.
Overall the system is very good and easy to use. I would recommend to anyone with light to moderate USPS mailing needs.
Cons
I was very disappointed but duplicate invoices were sent to the wrong addresses.
Biggest problem it solved was time. Just the time of manually sending invoices.
I really can't say I've found anything I don't like. It is very simple and quick.
IK
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Igor K.

Computer Hardware, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent software, decent price - Would highly recommend

Reviewed 2 years ago
Pros

It's always up and running, easy to set up relevant forms, and never gives me any issues nor bugs. I use it to get compliance documents signed and filed. Works without private cloud and many users.

Cons

Price could be better, bit I am still satisfied with the package.

Vendor response

Thank you for your review. I'm glad you found DocuSend easy to use to print and mail your documents through our cloud-based mailroom.

MW
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Matthew W.

Hospital & Health Care, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy Mailing from Desktop

Reviewed 3 years ago

Docusend is the best software on the internet for our mailing needs, it's inexpensive and I'm glad I found Docusend for our business.

Pros

DocuSend is super easy to use and perfect for all our mailing needs. Gives our business a professional mailing look.

Cons

Nothing, Docusend meets all our needs. We are very grateful for Docusend.

Vendor response

We're so glad DocuSend has worked out so well for your business and has proved to be an inexpensive tool. Thanks for the review and even more so, for being a valued customer!

CG
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Charles G.

Information Technology and Services, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Like the product, wish it was more seamless with Quickbooks Online as an app

Reviewed 3 years ago
Pros

This solution saved me man-hours each month. It takes me less than 5 minutes to send out my monthly invoices.

Cons

When Docusend was updated and added back to Quickbooks Online Apps I was excited because of the ability to integrate into the templates used by Docusend. However I was unable to use this feature because I'm not able to filter invoices down to the current month's invoices set to print later. For now the online solution works but I hope the QBO app continues to be improved.

Vendor response

Thanks for your review! I have good news for you! You can certainly filter invoices down to the current month. We added that feature to the QuickBooks Online DocuSend app earlier this year. I'll send you the info via email!

VB
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Val B.

Marketing and Advertising, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Convinient and Easy

Reviewed 3 years ago

Overall the system is very good and easy to use. I would recommend to anyone with light to moderate USPS mailing needs.

Pros

The system is easy to set-up and use; it does not require extensive learning or modifications to be useful right away. Very reasonable costs and very convenient, allowing for using USPS mail from anywhere at any time. no long term commitment or prepayment or obligations! Very flexible. Has a number of advanced features that we have not explored yet. It works very well for our basic mailing needs!

Cons

Some of the information the system asks for is redundant from session to session. It would be nice if it was "recorded" and associated with our user login, so we don't have to reenter it. It's not too inconvenient, but it still would be good to have it associated with our account.

Vendor response

Thanks for taking the time to review DocuSend. I'm glad you find it flexible and easy to use. I'll reach out to you separately as we'd love to work with you to address the reduncancy info that you are experiencing. As long as you are using the exact same template on your next upload, you shouldn't have to enter redundant info.

RK
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Rory K.

Construction, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best mailing service for a small business.

Reviewed 3 years ago

It's been great. Customer service and follow-up have really secured our loyalty.

Pros

We've been using DocuSend many years to send out our monthly invoicing and statements. From the first day we used it, we knew we were saving money. We also email customer invoices, but we have found that those customers who prefer not to use an online payment method like receiving the hard copy invoice sent through DocuSend along with the included return payment envelope.

Cons

Better Quickbooks integration could be useful.

Vendor response

Thanks for your great review! And thanks for being a loyal customer for the past 4+ years. Saving small businesses money was one of the reasons we created DocuSend. I'll send you a separate email about QB integration. We just released a new version for our QBO app that may be helpful for you.

DocuSend FAQs

Q. What type of pricing plans does DocuSend offer?

DocuSend has the following pricing plans:
Pricing model: Free
Free Trial: Available


Q. Who are the typical users of DocuSend?

DocuSend has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does DocuSend support?

DocuSend supports the following languages:
English

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Q. Does DocuSend offer an API?

Yes, DocuSend has an API available for use.

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Q. What other apps does DocuSend integrate with?

DocuSend integrates with the following applications:
QuickBooks Online Advanced, Quickbooks Online

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Q. What level of support does DocuSend offer?

DocuSend offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support

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