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DocuSend Pricing, Features, Reviews and Alternatives

DocuSend product overview

What is DocuSend?

DocuSend is a cloud-based mailroom software that helps businesses upload pre-addressed files, select paper options, and mail documents via U.S. postal services. It enables employees to use several printing options, such as perforated paper usage, remittance envelope, color printing, and single-side or two-sided printing.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Chat

Phone Support

Training options

Documentation

Live Online

Webinars

DocuSend pricing information

Value for money

4.8

Starting from

0.85

Per Feature

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

DocuSend

Value for money

MAILERS+4

Value for money

DocuSend features

Functionality

4.5

Total Features33 1 categories

Most valued features by users

Activity Dashboard

API

Third Party Integrations

Data Import/Export

Reporting/Analytics

Invoice Management

Access Controls/Permissions

Historical Reporting

DocuSend users reviews

Overall rating

4.7

Positive reviews

92%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.96/10

Rating distribution

Pros

DocuSend is super easy to use and perfect for all our mailing needs. Gives our business a professional mailing look.

Matthew W.

Docusend is the best software on the internet for our mailing needs, it's inexpensive and I'm glad I found Docusend for our business.

Matthew W.

Communication via web chat has always been prompt, helpful and consistent. They are continuing to improve the service, interface, and ease of use.

Laura P.

Cons

I was very disappointed but duplicate invoices were sent to the wrong addresses.

Isaac M.

Biggest problem it solved was time. Just the time of manually sending invoices.

Jason W.

I really can't say I've found anything I don't like. It is very simple and quick.

Myles W.

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Overall rating contenders

DocuSend

Overall rating

Igor K.

Computer Hardware, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Share this review:

Excellent software, decent price - Would highly recommend

Reviewed 4 months ago

Pros

It's always up and running, easy to set up relevant forms, and never gives me any issues nor bugs. I use it to get compliance documents signed and filed. Works without private cloud and many users.

Cons

Price could be better, bit I am still satisfied with the package.

Vendor response

Thank you for your review. I'm glad you found DocuSend easy to use to print and mail your documents through our cloud-based mailroom.

Matthew W.

Hospital & Health Care, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Easy Mailing from Desktop

Reviewed a year ago

Docusend is the best software on the internet for our mailing needs, it's inexpensive and I'm glad I found Docusend for our business.

Pros

DocuSend is super easy to use and perfect for all our mailing needs. Gives our business a professional mailing look.

Cons

Nothing, Docusend meets all our needs. We are very grateful for Docusend.

Vendor response

We're so glad DocuSend has worked out so well for your business and has proved to be an inexpensive tool. Thanks for the review and even more so, for being a valued customer!

Rob B.

Construction, 11-50 employees

Used other for free trial available

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7/10

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Good Doc Sharing App

Reviewed 19 days ago

We needed to try something new out to send e-docs rather than emailing. This has worked ell for us so far

Pros

I like being able to have branded documents sent to our customers and clients. Vieable on any device

Cons

The signature feature would be better if you personalize the signature with your own actual signature

Vendor response

Rob, Thanks for the review, but I believe you meant this for DocuSign, not DocuSend. If you ever need your documents to be printed and mailed, please consider DocuSend, our cloud-based mailroom!

Charles G.

Information Technology and Services, self-employed

Used monthly for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend5/10

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Like the product, wish it was more seamless with Quickbooks Online as an app

Reviewed a year ago

Pros

This solution saved me man-hours each month. It takes me less than 5 minutes to send out my monthly invoices.

Cons

When Docusend was updated and added back to Quickbooks Online Apps I was excited because of the ability to integrate into the templates used by Docusend. However I was unable to use this feature because I'm not able to filter invoices down to the current month's invoices set to print later. For now the online solution works but I hope the QBO app continues to be improved.

Vendor response

Thanks for your review! I have good news for you! You can certainly filter invoices down to the current month. We added that feature to the QuickBooks Online DocuSend app earlier this year. I'll send you the info via email!

Val B.

Marketing and Advertising, 11-50 employees

Used monthly for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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Convinient and Easy

Reviewed a year ago

Overall the system is very good and easy to use. I would recommend to anyone with light to moderate USPS mailing needs.

Pros

The system is easy to set-up and use; it does not require extensive learning or modifications to be useful right away. Very reasonable costs and very convenient, allowing for using USPS mail from anywhere at any time. no long term commitment or prepayment or obligations! Very flexible. Has a number of advanced features that we have not explored yet. It works very well for our basic mailing needs!

Cons

Some of the information the system asks for is redundant from session to session. It would be nice if it was "recorded" and associated with our user login, so we don't have to reenter it. It's not too inconvenient, but it still would be good to have it associated with our account.

Vendor response

Thanks for taking the time to review DocuSend. I'm glad you find it flexible and easy to use. I'll reach out to you separately as we'd love to work with you to address the reduncancy info that you are experiencing. As long as you are using the exact same template on your next upload, you shouldn't have to enter redundant info.

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