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DocuSend

4.6
(30)

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Mailroom software to manage mailing via U.S. postal services

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DocuSend Pricing, Features, Reviews and Alternatives

DocuSend FAQs

Q. What type of pricing plans does DocuSend offer?

DocuSend has the following pricing plans:
Starting from: $1.14
Pricing model: Free
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of DocuSend?

DocuSend has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does DocuSend support?

DocuSend supports the following languages:
English


Q. Does DocuSend offer an API?

Yes, DocuSend has an API available for use.


Q. What other apps does DocuSend integrate with?

DocuSend integrates with the following applications:
QuickBooks Online Advanced, FreshBooks, Quickbooks Online


Q. What level of support does DocuSend offer?

DocuSend offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support

DocuSend product overview

Price starts from

1.14

Flat Rate

What is DocuSend?

DocuSend is a cloud-based mailroom software that helps businesses upload pre-addressed files, select paper options, and mail documents via U.S. postal services. It enables employees to use several printing options, such as perforated paper usage, remittance envelope, color printing, and single-side or two-sided printing.

Key benefits of using DocuSend

DocuSend
* Removes the need for visits to the Post Office
* Reduces internal mailing expenses by 50%
* No minimums, contracts, or initial setup fees required
* Compatible with any accounting system or software
* Eliminates the need for paper, envelopes, and stamps in stock
* Includes a portal for viewing mailing history and document images
* Eliminates overhead related to internal mailing operations

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Phone Support

Training options

Documentation
Live Online
Webinars

Not sure about DocuSend? Compare it with a popular alternative

Starting from

1.14

Flat Rate

Free plan
Free trial
Pricing range

Starting from

99

Per month

Usage Based

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

DocuSend pricing information

Value for money

4.7

/5

30

Starting from

1.14

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

DocuSend features

Functionality

4.5

/5

30

Total features

19

1 categories

Most valued features by users

Activity Dashboard
Third Party Integrations
API
Data Import/Export
Reporting/Analytics
Invoice Management
CASS Certified
Delivery Tracking

DocuSend users reviews

Overall Rating

4.6

/5

30

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.97/10
Rating distribution

5

4

3

2

1

25

2

1

0

2

Pros
Communication via web chat has always been prompt, helpful and consistent. They are continuing to improve the service, interface, and ease of use.
Overall the system is very good and easy to use. I would recommend to anyone with light to moderate USPS mailing needs.
Love the ability to do it all over the internet - they handle all the mailing for less than I can pay someone else to do it.
Cons
I was very disappointed but duplicate invoices were sent to the wrong addresses.
Biggest problem it solved was time. Just the time of manually sending invoices.
There is nothing about DocuSend that I don't like.
IK
AvatarImg

Igor K.

Computer Hardware, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent software, decent price - Would highly recommend

Reviewed 3 years ago
Pros

It's always up and running, easy to set up relevant forms, and never gives me any issues nor bugs. I use it to get compliance documents signed and filed. Works without private cloud and many users.

Cons

Price could be better, bit I am still satisfied with the package.

Vendor response

Thank you for your review. I'm glad you found DocuSend easy to use to print and mail your documents through our cloud-based mailroom.

AG
AvatarImg

Andrew G.

Utilities, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DocuSend Saves us Time and Money!

Reviewed 5 months ago

Outstanding! Our invoices didn't quite match the return envelope within the window parameters and [sensitive content hidden] and her team quickly and easily (at least in my mind) came up with a solution and we've been using it now for 6+ years. We also recently switched billing software and that created a similar issue and a quick email to [sensitive content hidden] go that resolved no problem. Finally, we created a mass-mailing postcard campaign and didn't think twice who we were going to use - we scheduled a conference call with [sensitive content hidden] and she got us everything we needed to process the campaign.

Pros

Ease of use, upload feature for .pdfs, the review feature to delete or edit pages and addresses, all of it!

Cons

There is nothing about DocuSend that I don't like.

Vendor response

Thanks Andrew! We so enjoy working with you and your team. So glad DocuSend has been a good solution for printing and mailing your invoices.

CG
AvatarImg

Charles G.

Information Technology and Services, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Like the product, wish it was more seamless with Quickbooks Online as an app

Reviewed 4 years ago
Pros

This solution saved me man-hours each month. It takes me less than 5 minutes to send out my monthly invoices.

Cons

When Docusend was updated and added back to Quickbooks Online Apps I was excited because of the ability to integrate into the templates used by Docusend. However I was unable to use this feature because I'm not able to filter invoices down to the current month's invoices set to print later. For now the online solution works but I hope the QBO app continues to be improved.

Vendor response

Thanks for your review! I have good news for you! You can certainly filter invoices down to the current month. We added that feature to the QuickBooks Online DocuSend app earlier this year. I'll send you the info via email!

MW
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Matthew W.

Health, Wellness and Fitness, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Professional Mail Service at the Right Price

Reviewed 5 months ago

Excellent service and ease of use. At a great price.

Pros

The professional services provided by Docusend

Cons

There is nothing that I don't like about DocuSend

Vendor response

Matthew, We are so glad DocuSend is working well for you in sending out your QuickBooks invoices. Alice

VB
AvatarImg

Val B.

Marketing and Advertising, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Convinient and Easy

Reviewed 4 years ago

Overall the system is very good and easy to use. I would recommend to anyone with light to moderate USPS mailing needs.

Pros

The system is easy to set-up and use; it does not require extensive learning or modifications to be useful right away. Very reasonable costs and very convenient, allowing for using USPS mail from anywhere at any time. no long term commitment or prepayment or obligations! Very flexible. Has a number of advanced features that we have not explored yet. It works very well for our basic mailing needs!

Cons

Some of the information the system asks for is redundant from session to session. It would be nice if it was "recorded" and associated with our user login, so we don't have to reenter it. It's not too inconvenient, but it still would be good to have it associated with our account.

Vendor response

Thanks for taking the time to review DocuSend. I'm glad you find it flexible and easy to use. I'll reach out to you separately as we'd love to work with you to address the reduncancy info that you are experiencing. As long as you are using the exact same template on your next upload, you shouldn't have to enter redundant info.

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