EverLogic Reviews

Customer Service... The team is great from set up to follow up and they get things done quickly. Plus they have fun doing it, it is nice calling for tech support and enjoying the call. The product is awesome... I could write a novel of the pros over others. If you are on the fence it is worth trying it for the low cost it is. I highly doubt you will find a better product or question your choice.

None at this point. The only thing that really isn't a con is there isn't a buy here pay here option, but there are software products that work in harmony with this one that specialize in that segment. Depending on your portfolio I think you are better having a specialized product regardless.

Reliable server. Always has been accessible. The value of the software for the cost is perfect. We like that it integrates with QuickBooks. It is always developing and improving. We are able to give voice to its improvements to make it better for us as we grow as well. Support is not costly. Wonderfully affordable, great value and great company, great people.

Would like to have a bit more adaptability to allow us to change their invoice and repair order design templates. Would like to have report views look different with a bit more flexibility. Has a few features not built in for our need, but the support team is always at work creating the things we request. Some small querks here & there but they get fixed promptly. May not be suitable for an ecom site at this time.

It's priced well and is reasonably stable

Cannot read labour hours on the main screen or find labour hours per repair hour in reports. Cannot modify and save screens unless they are parent screens.

Colin thank you very much for taking the time to give us valuable feedback. I discussed your desire to have the labour hours added to the main screen. We are going to look into what it would take to do this and add it in the future. I think it is a great idea. Any ideas on how we can make it simpler to use in service, please send me an email. I am always looking for ways to improve ease of use. Thanks Mike (mike@everlogic.com)

The software is very user friendly and can be learned by all employees in a very short time. It is a one stop location for all of your dealership needs from parts to sales & service. It saves a lot of time by being able to integrate it with Quickbooks.

The only con about the software is that it is not specifically directed at a Trailer dealership so some of the vehicle types and such do not pertain to me and some of the things I would want to have in there are not an option. Even though it does not match perfectly I am able to utilize the options that are listed to correlate the information that I need.

Josh thank you very much for your review. I was wondering what additional fields you want for a Trailer inventory type. Currently we have Color, Brakes, Axels and Weight. We are open to suggestions. We are really trying to accommodate more options for our trailer dealer customer base which is really growing. Please email mike@everlogic.com and I will review your suggestion.

Email from Customer Record to make a good communication paper trail; ability to monitor Customer progess by Salesperson; the integration with back office/Quickbooks.

There is no phone application, no ability to compare vehicles against each other (in terms of features, costs, etc as other automotive software packages have); it is not an immediate update on entering and viewing vehicle inventory (there is a lag time from entering inventory data to actually viewing it online - ours is set at the minimum of 1 hour).

Thank you Sean for taking the time to give us your opinion and feedback. I like the idea of phone integration and that has been added to our development plans. Not sure if we can get it in place this year with all of the requests we are already working on, but the phone integration would be super beneficial and cool for all of our customers.

Logical layout, QB style. Shortcuts and data prepopulation...everywhere. Easy to use. Incredible support! Everlogic does everything I need it to do! Super value!

Some actions are not, yet, completed by the same process from one module to another.

My favorite parts of Everlogic are how it handles inventory add-on expenses and how the PO system works for ordering parts and adding them to inventory.

I wish that adding concurrent user licenses didn't cost $99/user. Maybe it could get cheaper, once you hit a certain # of users. I also wish that some of the inventory features could be customized to for our industry. Also, in AZ, we are required to itemize our sales tax deductions. The way our Everlogic/Quickbooks is setup, there is no easy way to do this. However, I'm not sure there is any solution to that problem through Everlogic.

Once you enter the customer's information into the system you can maneuver anywhere with ease. I like the way it produces the cost and profit page with all costs accounted for.

When doing a VA deal or a Quote for the bank financing i have to produce 2-3 separate quotes. I would like to be able to input all the information once then produce the quotes as I need them.

Hi Art, Thanks you for taking the time to send us your feedback. I am going to have someone from our support staff call you to get more information on why you are entering the quote multiple times to get financing. I think the process you are following may need to change. The quote should not have to be entered multiple times to get financing in my experience. But if this is necessary, at least we can show you how to use the copy feature to make it easier and faster for you. Thanks, Mike

Ease of Use Flex Views Prompt and knowledgeable Support Staff Customized Reporting No hidden fees for enhancements, upgrades!!!

That I didn't get it sooner!

Website integration, feature and modifications updates as needed.

Sometimes takes several steps to accomplish a task.

Customer support (Nella, Krista) are great sources of knowledge and are very helpful in easing the learning curve while navigating the system. The ability to link Purchase Orders with Invoices and repairs is very helpful.

The reporting functions could be developed further with more developed reports for profit and loss for invoices, deals, and repair orders. Many reports are displayed in a PDF format and when they are exported to Excel requires additional formatting to create a functional spreadsheet to achieve the desired result of manipulating the data into a concise spreadsheet. The inability of the system to transfer costs associated with Purchase Orders to the linked Invoice or Repair Orders is frustrating, but I believe that this issue is in the process of being resolved.

Integrates with QuickBooks and their quick response to any needs we may have.

Nothing at this time.

CUSTOMER SUPPORT

Does not give me all the reports that I would like to see or use.

Suzy thank you very much for taking the time to let us know how we are doing. Without your feedback we cannot improve our product or processes. I would encourage you to take advantage of our bi-weekly online training series or use our learning center that has lots of training material. If your staff needs additional training, we have that available to them as well. If you could let us know what reports you are looking for, we can show you where that information is or we can consider adding it to our product in the future. Please send your requests to support@everlogic.com or me directly to mike@everlogic.com. Thanks again for your valuable time and feedback.

The customer service that we receive is over the top. Krista and Nella are always willing to help and go above and beyond in order to help us. Krista you're the bomb!!

In the beginning the accounting and the use of Everlogic's integration with QuickBooks can be a little overwhelming, but once you can grasp the concept of how they work together it is really easy to follow.

The unlimited reporting......The more you put into the various fields, the more you get out of it. From a managerial accounting perspective, this is invaluable! I especially like the quick and friendly response I always receive from the support staff for any extraneous items I may need aid with.

There really isn't anything I don't like about it!

So easy to use.

Can't always accommodate request from each individual user

user friendley

I don't have any problems at all with this software

It is very user friendly. The customer support staff is amazing. They are very helpful. They are always happy to help and never have I felt like an imposition when calling them. The remote sessions are a big help.

Only because I have to add something in this box, it is pricey, but worth it.

I like the ease of integration with our Quick Books, and also the simplicity of most of the functions.

I find the POS part of the software not very intuitive, and kind of bulky.

The software itself is nice to have the different options.

It has crashed multiple times in the middle of the day. Customer service is not great, and will leave you on hold forever.

Being able to keep track of the shop tech billable hours for our company. Also, the availability of customer support when you have any issue ... they answer or call back immediately and do not keep you waiting for hours, but do not stop until they have helped resolve an issue. I have not found one impolite person and they've all been amazing at answering my questions.

I get click happy with my RO's and sometimes enter them more than once and have to return back and void the multiple ones. So, that's really my issue. The EOD when there is a credit card refund have proven to be tricky when transferring to QB accounting ...

No pros were added to this review

No cons were added to this review

user friendly

none

easy to use, great customer support, mistakes can be fixed easily

No cons were added to this review

CUSTOMER SUPPORT IS OUTSTANDING

TOO MANY CLICKS FOR SIMPLE TASKES