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GorillaDesk vs ServiceWorks Comparison (2026)

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GorillaDesk logo

GorillaDesk

ServiceWorks logo

ServiceWorks

Overview

Run a Lawn Care company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

Manage your entire Field Activity Management under one scalable platform. Your crews, your jobs and the weather condition everything is accounted for in this software so you don't have to guess. Customized Template For Different Events With Ability To White Label Notification For Personalized Email

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

948

/user

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

278

5

4

3

2

1

242

29

3

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

3.6

115

5

4

3

2

1

39

28

22

10

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
47%
would recommend this app

Pros

“Being able to handle calls, texts, and web inquiries automatically 24/7—while still capturing leads and booking jobs—has taken a lot of pressure off our office and helped us close more work without adding staff.”
SS

Scott S.

Owner

“The mobile app is a big plus—our techs can handle jobs, notes, and payments in the field without slowing down.”
SS

Scott S.

Owner

“That's where gorilla desk separates themselves from others and how they deal with the issues that arise.”
RK

Robert K.

Owner

Pros

“Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc.”
CG

Carole G.

Accounting Auditing Manager

“What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment.”
CG

Carole G.

Accounting Auditing Manager

“Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us.”
WD

Warren D.

Senior Appliance Expert

Cons

“Well, we’re a small company so I have to pay $99 instead of $50 and the only thing I use that upgrade it is documents”
CS

Christina S.

Owner

“They are adding new features but never solving problems on the core function of the software.”
MB

Matthew B.

service manager

“There are several small issues that on their own are not a big deal but they are never solved, so they have stacked up.”
MB

Matthew B.

service manager

Cons

“Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process.”
WD

Warren D.

Senior Appliance Expert

“My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations.”
WD

Warren D.

Senior Appliance Expert

“The flow of making a work order isn't super smooth. When completing out a work order, you have to scroll down, then back up or the job can't be changed to delivered status. ”
RS

Rachel S.

Office Manager

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features80
  • AI Image-to-Text
  • AI Text Generation
  • AI Text Summarization
  • AI Text-to-Image
  • AI Text-to-Speech
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Availability Settings
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Billing Portal
  • Blocked Time Settings
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Chemical Usage Tracking
  • Claims Management
  • Client Database
  • Client Management
  • Client Portal
  • Color Codes/Icons
  • Commercial/Industrial
  • Communication Management
  • Communications Management
  • Configurable Workflow
  • Confirmations/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Credit Note
  • Custom Booking Page
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Driver ETA
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Integration
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • File Storage
  • Financial Management
  • Fleet Management
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Manufacturers
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Generative AI
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Inspection Checklists
  • Interaction Tracking
  • Inventory
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Cost Reporting
  • Labor Management
  • Labor Rates
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Preventive Maintenance
  • Product Registration
  • Project Billing
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Service History
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Work Order Management
  • Workflow Management
  • Total features180
  • AI Image-to-Text
  • AI Text Generation
  • AI Text Summarization
  • AI Text-to-Image
  • AI Text-to-Speech
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Availability Settings
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Billing Portal
  • Blocked Time Settings
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Chemical Usage Tracking
  • Claims Management
  • Client Database
  • Client Management
  • Client Portal
  • Color Codes/Icons
  • Commercial/Industrial
  • Communication Management
  • Communications Management
  • Configurable Workflow
  • Confirmations/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Credit Note
  • Custom Booking Page
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Driver ETA
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Integration
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • File Storage
  • Financial Management
  • Fleet Management
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Manufacturers
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Generative AI
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Inspection Checklists
  • Interaction Tracking
  • Inventory
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Cost Reporting
  • Labor Management
  • Labor Rates
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Preventive Maintenance
  • Product Registration
  • Project Billing
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Service History
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations2
  • Dispatch
  • Google Calendar
  • Google Maps
  • NMI Payments
  • QUO
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Quo
  • ServicePower
  • Shopify
  • Square Payments
  • Stripe
  • Twilio
  • Webhook Relay
  • Zapier
  • authorize.net
  • Total integrations16
  • Dispatch
  • Google Calendar
  • Google Maps
  • NMI Payments
  • QUO
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Quo
  • ServicePower
  • Shopify
  • Square Payments
  • Stripe
  • Twilio
  • Webhook Relay
  • Zapier
  • authorize.net

Alternatives

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