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GorillaDesk
4.8
(264)

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A simple yet powerful solution for field-service companies.

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(7)

GorillaDesk Pricing, Features, Reviews and Alternatives

GorillaDesk product overview

Price starts from

49

Per month

Other

What is GorillaDesk?

Introducing GorillaDesk—a simple yet powerful software solution for field-service companies.

Key benefits of using GorillaDesk

GorillaDesk has everything you need to transform your business. From office management to field operations (and everything in between), we’ve got you covered.

Here are some of our favorite features:

• Client Manager: Tired of dealing with index cards and spreadsheets? It’s time you stop managing your contacts in silos. GorillaDesk makes it easy to track every detail of your professional relationships.

• Estimates: When you send a good-looking estimate, you tell prospects your work will look even better. GorillaDesk helps you generate custom estimates, track their status, and automatically follow up.

• Scheduling: GorillaDesk makes your life easy. With just a few clicks, you can create a job, choose a customer, and assign it to your team. This is job scheduling simplified!

• Routing: Cut your route planning time in half. GorillaDesk helps you build and customize your routes with a few clicks – job statuses, buffer times, starting locations, and more are taken into consideration.

• Invoicing: Don’t waste another second manually creating invoices or chasing people down for money when you can automate your entire billing process in just a few minutes with GorillaDesk.

• Email & SMS: Communicate with your customers before, during, and after the job. Remind them about upcoming appointments, let them know when you’re on the way, and follow up when the work is done.

• Customer Portal: Provide industry-leading service by allowing your customers to view quotes, check appointment details, pay invoices using a credit card, and so much more—all from your Customer Portal.

• Online Reviews: You know how important reviews and word-of-mouth are for your business. GorillaDesk makes it easy to request reviews and send customers to top review sites.

All of these features (and many more) are waiting for you inside GorillaDesk . . .

Start Your 14-Day FREE Trial Today!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Webinars
Documentation
Live Online
Videos

GorillaDesk pricing information

Value for money

4.8

/5

264

Starting from

49

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GorillaDesk features

Functionality

4.6

/5

264

Total features

79

8 categories

Most valued features by users

Reporting & Statistics
Third Party Integrations
Data Import/Export
Alerts/Notifications
Billing & Invoicing
Reporting/Analytics
Mobile Access
Real Time Data

Functionality contenders

GorillaDesk users reviews

Overall Rating

4.8

/5

264

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.72/10
Rating distribution

5

4

3

2

1

230

30

1

1

2

Pros
My experience has been great I purchased this when I first started my business and it’s been my best investment.
I love how easy this product is to use and the amazing customer service that is given. Any question that I have is easily answered by their team.
Minimal learning curve, powerful, off site storage of customers, awesome integration, works flawlessly on multiple platforms, easy to train users, great reports.
Cons
The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly.
I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available.
That your limited on the mobile app from the desktop version.
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Mark S.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

G. Desk has consistently outperformed any other software we have tried

Reviewed 6 years ago

G Desk comprises are scheduling, records, some book keeping, product planning, reports, & we are not even currently using 100% of it's options.

Pros

G Desk innovates constantly, & has added numerous features since we began using it. They have an internal system that "polls" users for desired new content, & an impressive turn around in making those changes happen.

Cons

My least favorite thing is connectivity in remote regions. However, they have an offline mode now, so that has largely been mitigated.

SE
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Shawn E.

Chemicals, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 4 years ago

Great! Makes things easier and faster

Pros

Ease of use, customer service, frequent updates and improvements

Cons

Does not provide adequate reminders on late clients

KC
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Kelly C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Unable to perform for commercial

Reviewed 7 years ago

After signing up and transferring our customers over to this program, we found out that it was incapable of billing apartments and a few other commercial clients that we currently have. They also could not customize invoices to reflect anything other than a number. Pretty disappointed overall.

Pros

No pros were added to this review

Cons

No cons were added to this review

JH
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Joshua H.

Chemicals, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

New Company

Reviewed 2 years ago

My overall experience with gorilla desk is excellent.

Pros

I like most about this software is the ease of use. It took me less than a week to learn and fully operate.

Cons

There is no diagram in the system that I can use for termite graphs.

AG
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AnnMarie G.

Chemicals, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love my Gorilla!

Reviewed 5 years ago

We love Gorilla Desk! We also use the mobile option which reduces the need for paperwork at the end of the day. The mobile option is also great for looking up absolutely anything that we need to complete a job without having to call back to the office and ask a question like " Is there an outstanding balance?" or the chemicals that were used on a job previously.

Pros

Intuitive! It just makes sense. You could be up and going with this software without any support- although their support team is awesome! You can call any time during business hours and have your questions answered at no cost! Gorilla Desk support team really care about the success of your business!

Cons

There is no way to track when an invoice has been sent out. It would be so helpful to be able to see when I last sent our customer a bill. You can write the date in the notes but there is no way to pull it up in a report. I wish that it recorded the date as you print the invoice so you could easily look back and avoid sending out another invoice or statement too soon.

GorillaDesk FAQs

Q. What type of pricing plans does GorillaDesk offer?

GorillaDesk has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of GorillaDesk?

GorillaDesk has the following typical customers:
Freelancers, Mid Size Business, Small Business

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Q. What languages does GorillaDesk support?

GorillaDesk supports the following languages:
English

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Q. Does GorillaDesk support mobile devices?

GorillaDesk supports the following devices:
Android, iPad, iPhone

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Q. Does GorillaDesk offer an API?

No, GorillaDesk does not have an API available.

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Q. What other apps does GorillaDesk integrate with?

GorillaDesk integrates with the following applications:
Zapier, Stripe

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Q. What level of support does GorillaDesk offer?

GorillaDesk offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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