GorillaDesk Pricing, Features, Reviews & Alternatives

GorillaDesk

Service management for pest control & other field services

4.82/5 (224 reviews)

GorillaDesk overview

What is GorillaDesk?

Do you provide services at residential and commercial properties? Then you know running a successful field service company is hard work. Between managing jobs, dispatching your team, and winning new business, it's nearly impossible to find the time to keep your business organized.

That’s where GorillaDesk comes in and saves the day. Founded in 2013 by Chris Moreschi, the owner and operator of a local Pest Control business, GorillaDesk has helped 6233+ Field Service professionals just like you organize their business, impress their clients, and connect their team.

Best of all--we recently checked in with these customers to see how we're doing and they reported that they're saving 9.26 hours per week on average! Time they can now use to grow their businesses and engage with their customers.

So if you're sick and tired of using and losing paper—notebooks, printouts, carbon copies—or trying other alternatives out there only to find that these tools cause more frustration than relief, then you're in the right place.

Give our no-strings-attached, free trial a try today. With free training and simple setup, our software and dedicated team will streamline your workload within 14 days, guaranteed.
gorilladesk.com

Pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

B@27b3551d
GorillaDesk screenshot: GorillaDesk can be accessed on any device using the web solution or Android and iOS mobile appsGorillaDesk screenshot: Field employees can view upcoming jobs on their calendar with a location map and appointment detailsGorillaDesk screenshot: GorillaDesk automatically generates optimized routes for multiple job stopsGorillaDesk screenshot: Payments can be processed through the system with Stripe payment integrationGorillaDesk screenshot: The calendar tool allows employees to view their schedule at a glanceGorillaDesk screenshot: Appointments can be set up with all important information including time, location, type of job, duration, and more

GorillaDesk user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.8
  4.9
Jeremy P.

They have got this right !!!!!

Used daily for 2+ years
Reviewed 2019-05-25
Review Source: Capterra

The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!!

Pros
Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone

Cons
That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Tawndra F.

Lifesaver

Used daily for 1-2 years
Reviewed 2020-01-10
Review Source: Capterra

It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

Pros
The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

Cons
The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Kevin S.

Awesome!!

Used daily for 2+ years
Reviewed 2021-03-10
Review Source: Capterra

I am not the best with computers and such and am pretty much doing it all myself. With that said I have many questions. Gorilladesk customer support is unmatched. They are the best I have ever received in any industry. There is not enough I can say about [SENSITIVE CONTENT HIDDEN]. They have helped me tremendously. I hope this review finds the [SENSITIVE CONTENT HIDDEN] as I am a lifelong customer just from the exceptional customer support I receive not to mention the great software.

Pros
Everything about this software is great. There is not one thing that I dislike. This software has saved me tons of time than doing traditional paperwork. Im a lifelong custo.er.

Cons
There is nothing i dislike about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

David D.

Doesn’t work!

Used weekly for 6-12 months
Reviewed 2019-10-21
Review Source: Software Advice

There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Pros
Nothing about this software works, it’s very cheap. I do not recommend it.

Cons
Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Anonymous

the gd

Used occasionally for 2+ years
Reviewed 2021-04-20
Review Source: Capterra

I think that gorilla desk has been doing good and I have to see what is good or bad for anything that you find out with the software and it will help us but it will help you get it done and perfect and also maybe like a person who has to find out the problem and you have to find the good things that you have learned for the computer that you have learned from this and you have to see how much you like it

Pros
I don’t think it’s easy to use but I think the software is bad or not

Cons
I really like this because it can be good for teachers to use for anything that is good and well internet access is a fun way to use it for anything that is good for anyone studying for students or teachers and people but I think it’s my best thought to have

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

GorillaDesk pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starting at $49 per month per technician or schedule managed for the Basic plan.

Pro plans starting at $99 per month per technician or schedule managed.

Pricing increases based on the number of schedules.

GorillaDesk features

Access Controls/Permissions
Billing & Invoicing
Electronic Payments
Invoice Management
Mobile Access
Quotes/Estimates
Scheduling
Third Party Integrations

API (237 other apps)
Activity Dashboard (266 other apps)
Activity Tracking (151 other apps)
Alerts/Notifications (232 other apps)
Customer Database (159 other apps)
Customizable Reports (172 other apps)
Data Import/Export (214 other apps)
Document Management (212 other apps)
Inventory Management (264 other apps)
Reporting & Statistics (300 other apps)
Reporting/Analytics (200 other apps)
Search/Filter (200 other apps)

Additional information for GorillaDesk

Key features of GorillaDesk

  • Pesticide usage tracking
  • Fleet management
  • Customer service history
  • Automatic backup
  • Barcode scanning
  • Calendar management
  • Calendar sync with Google
  • CRM integration
  • Customizable templates
  • Document templates
  • Electronic payments
  • Email integration
  • Employee portal
  • Estimating
  • File management
  • GPS
  • Inventory tracking
  • Invoices
  • Job tracking
  • Permission management
  • Project notes
  • Quote management
  • Secure data storage
  • SMS integration
  • Third party integration
  • Work order management
  • Appointment management
  • Route optimization
  • Drag & drop interface
  • Data storage management
  • Electronic signature capture
  • Field sales management
  • Geographic maps
  • Maintenance scheduling
  • Billing rate management
  • Request assignment
  • Job scheduling
View All Features

Benefits

Track devices using GorillaDesk with the barcode scanning feature for inputting and updating devices which can then be monitored from remote locations.

Manage documents within GorillaDesk with tools for creating invoices, agreements, contracts, estimates, and more using pre-built templates, which can then be sent off for confirmation and electronically signed.

Schedule appointments and jobs using the calendar tool with a drag and drop interface. Jobs can be scheduled and assigned to team members based on availability, and field workers can access their schedule on-the-go and view an optimized route to the location.

Manage clients using the integrated CRM feature which automatically creates a client database with information on customer service history, location details, pending payments, and more, and send automatic appointment and payment reminders to customers via email.

Use GPS tracking to view the location of all team members on a geographic map, in real time. Routes are logged within the GorillaDesk system and reports can be generated for employee performance management.