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GorillaDesk

Service management for pest control & other field services

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GorillaDesk Pricing, Features, Reviews and Alternatives

GorillaDesk product overview

Price starts from

49

Per month

Per Feature

What is GorillaDesk?

Do you provide services at residential and commercial properties? Then you know running a successful field service company is hard work. Between managing jobs, dispatching your team, and winning new business, it's nearly impossible to find the time to keep your business organized.

Key benefits of using GorillaDesk

  • Track devices using GorillaDesk with the barcode scanning feature for inputting and updating devices which can then be monitored from remote locations.

  • Manage documents within GorillaDesk with tools for creating invoices, agreements, contracts, estimates, and more using pre-built templates, which can then be sent off for confirmation and electronically signed.

  • Schedule appointments and jobs using the calendar tool with a drag and drop interface. Jobs can be scheduled and assigned to team members based on availability, and field workers can access their schedule on-the-go and view an optimized route to the location.

  • Manage clients using the integrated CRM feature which automatically creates a client database with information on customer service history, location details, pending payments, and more, and send automatic appointment and payment reminders to customers via email.

  • Use GPS tracking to view the location of all team members on a geographic map, in real time. Routes are logged within the GorillaDesk system and reports can be generated for employee performance management.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    GorillaDesk pricing information

    Value for money

    4.8

    /5

    248

    Starting from

    49

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    GorillaDesk features

    Functionality

    4.6

    /5

    248

    Total features

    43

    6 categories

    Most valued features by users

    Third Party Integrations
    Billing & Invoicing
    Invoice Management
    Electronic Payments
    Scheduling
    Quotes/Estimates
    Inventory Tracking
    Mobile Access

    GorillaDesk users reviews

    Overall Rating

    4.8

    /5

    248

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.74/10
    Rating distribution

    5

    4

    3

    2

    1

    214

    30

    1

    1

    2

    Pros
    My experience has been great I purchased this when I first started my business and it’s been my best investment.

    JU

    James U.

    I love how easy this product is to use and the amazing customer service that is given. Any question that I have is easily answered by their team.

    LB

    Launa B.

    Minimal learning curve, powerful, off site storage of customers, awesome integration, works flawlessly on multiple platforms, easy to train users, great reports.

    SP

    Shane P.

    Cons
    The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly.

    JP

    James P.

    I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available.

    DD

    David D.

    That your limited on the mobile app from the desktop version.

    CB

    Charles B.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    They have got this right !!!!!

    Reviewed 3 years ago

    The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!!

    Pros

    Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone

    Cons

    That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Lifesaver

    Reviewed 2 years ago

    It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

    Pros

    The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

    Cons

    The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Doesn’t work!

    Reviewed 3 years ago

    There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

    Pros

    Nothing about this software works, it’s very cheap. I do not recommend it.

    Cons

    Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great product and very easy to use

    Reviewed 3 months ago

    I am able to sync GorillaDesk with quickbooks online and my bank account so it all works together very nice.

    Pros

    everything is very user friendly and I was up and using the program in 2 weeks.

    Cons

    I would to see the ability of sending out a company news letter to all my current customer via email.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best option for pest control software

    Reviewed 3 years ago

    I do not feel like I am just a number. GD continues to grow and adds features to their product.

    Pros

    Ease of use, customer service their updates were actually useful.

    Cons

    Doesn’t have all the bells and whistles

    GorillaDesk FAQs and common questions

    Q. What type of pricing plans does GorillaDesk offer?

    GorillaDesk has the following pricing plans:
    Starting from: $49.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of GorillaDesk?

    GorillaDesk has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Q. What languages does GorillaDesk support?

    GorillaDesk supports the following languages:
    English


    Q. Does GorillaDesk support mobile devices?

    GorillaDesk supports the following devices:
    Android, iPad, iPhone


    Q. Does GorillaDesk offer an API?

    No, GorillaDesk does not have an API available.


    Q. What other apps does GorillaDesk integrate with?

    GorillaDesk integrates with the following applications:
    QuickBooks Online Advanced, Stripe


    Q. What level of support does GorillaDesk offer?

    GorillaDesk offers the following support options:
    Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

    Related categories