We run our daily operation through KennelLink and have been for 10+ past years.
Pros
KennelLink is so user-friendly. It's intuitive with no learning curve.
Cons
It's not pretty and can appear outdated. However, this is not the case - as the product is maintained frequently and new features are often added. The simplistic look contributes to it's ease of use.
Thank you so much for your review! We pride ourselves on the ease of use of our software. We are glad the current interface is working well, but we are also in the process of developing a more streamlined user interface that will have a more modern appearance.
Wishing you the best,
The Kennel Link Team
Rating breakdown
Likelihood to recommend: 10/10
We use the software for daycare, boarding and boutique items which may be purchased at the time the dog is boarding. It is so easy to use and easy to train new employees on.
Pros
We used a few other reservation systems before finding kennel link. The software is so easy to learn, the Kennel link team is fast in adding any additional feature we need. Compared to other software packages it is very reasonably priced
Cons
There isn't anything i dislike about Kennel Link
Thank you for the kind words! We appreciate hearing that our hard work on the software has paid off. We designed the software so that it would be easy for everyone to learn. We are glad it's working for you!
Wishing you the best,
The Kennel Link Team
Rating breakdown
Likelihood to recommend: 10/10
Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you
Pros
Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed
Cons
I feel we dont have any customer support.
There are weird things happening in our system that we cannot account for.
Thank you for your review. We appreciate your feedback. We were unaware that you were have problems and regret that your experience with our customer support has been negative. We make every effort to offer the best customer service available. We would like to further discuss how we might better your experience. We will reach out to you via email to clear up these concerns. We are available 7 days a week, 365 days a year and would be happy to work with you on any issues you may have. Since you are an international customer, perhaps Skype is an option.
Wishing you the best,
The Kennel Link Team
Rating breakdown
Likelihood to recommend: 2/10
I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't imagine using anyone else. My employees and I use it on a daily basis and my entire business depends on it. Occasionally there were outages and Kennel Link was able to switch us to a back-up server without a glitch.
Pros
Prior to selecting Kennel Link I researched four other companies but found Kennel Link best suited for my company needs. The features that I was sold on:
1. Easy to use and to train my employees. It usually take me about 1 hour to train my new employees on how to use Kennel Link.
2. Web based. I and my wife are able to check the current or past status of what is going on at the kennel from anywhere in the world.
3. Single bill processing. Kennel Link is linked with the credit card processing, therefore I only need to process bill once. This feature avoids double-entry process, where I would have to record a bill and process credit card transaction separately.
4. Superb Customer Service. I called [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN] on weekends, on holidays if necessary and they always were very pleasant and accommodating in resolving any issues that I may have.
5. Functionality. I run a fairly small (up to 50 dogs/cats) boarding/day care business in a single location. The Kennel Link features completely fit all the needs that my business requires.
Cons
It's not a con, but more of a recommendation. It would be nice to have ability to sort/filter or arrange in ascending/descending order some of the reports. Currently I have to copy and paste those reports into Excel to analyze my client spending/location/services/etc.
Thank you so much for your detailed review of Kennel Link. We are happy that the software is working so well for you! You can sort most reports by clicking on almost any column header ascending or descending. Hopefully this will help you organize reports in a more efficient manner. As you stated, we have a backup server that enables you to continue using Kennel Link in the event that issues arise with our primary server. This allows us to provide uninterrupted access to the software. We appreciate our long-standing relationship and look forward to working with you in years to come.
Wishing you the best,
The Kennel Link Team
Rating breakdown
Likelihood to recommend: 10/10
It has run flawless since inception.
Pros
It was an easy conversion from a past program we had used. It is straight forward and presents things cleanly and professionally. I think I've called to get a few changes made and they were taken on in a positive manner. And, if I needed support I have always had a quick and understandable response. Previously we had a server based system. The cloud is failure free, fast and makes Kennel Link available on my phone too.
Being able to go back and edit the account/billing screens is very helpful when a mistake in billing occurs.
Cons
The main page user interface is a little clunky when you first start using the program. It would be nice to be allowed to hide certain selections to further streamline the home page. We do not use special services at all but it always shows up upon check-in. We'd like to make check-in and check-out as fast as possible. We have upwards of 60 dogs coming and going during peak morning and evening times ( 3 hr span each) which makes 1 transaction every 4 minutes.
Thank you for taking the time to review Kennel Link. I'm glad the system is working well for you and that our customer support team is meeting your expectations! We are currently working on a new customer interface that will hopefully make your experience with our software a better one. It should streamline functionality and give Kennel Link a more modern look.
Wishing you the best,
The Kennel Link Team
Rating breakdown
Likelihood to recommend: 9/10
Grooming Management: $50/month. No limit on number of customers or groomers.
Doggie Daycare Management: $50/month for 40 spaces, $0.50/month for each additional space (max. $75).
Boarding Management: $50/month for 40 spaces, $0.50/month for each additional space (max. $75)..
Combination - any 2 modules: $55/month for 40 spaces combined, $0.50/month for each additional space (max. $80).
Deluxe - all 3 modules: $60/month for 40 spaces combined, $0.50/month for each additional space (max. $85).
Public Access module: $5/month.
Drop Box module: $5/month.
Texting module: $20/month +$0.01 per text segment.
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