Gingr Pricing, Features, Reviews & Comparison of Alternatives

Gingr

Pet daycare, boarding, kennel & grooming business software

4.72/5 (170 reviews)

Gingr overview

What is Gingr?

Gingr is a reservation software for pet daycare, boarding, training & grooming businesses, offering pet, client & employee management, marketing, & POS features. With the aim of providing an all-in-one management solution to pet services, Gingr integrates reservations, calendars, client profiles, payment processing, customer engagement and more.

By giving users the tools to create a customized and branded landing page and client portal, Gingr permits businesses to hand over control to their customers in the form of online reservation forms. Forms can be fully personalized and customers can make their reservation requests directly through the client portal, for approval within the Gingr system.

In order to increase organization, Gingr creates customer and pet profiles with practical information, images, vaccination details, incident report cards, reservations and booking history. With integrated email, fax and SMS tools, businesses can contact and send updates and automatic reminders to their customers within the system, and keep a record of all communication. Gingr also acts as a POS for processing credit card payments and includes e-signature, automatic receipt sending and barcode scanning functions for easy record-keeping.

In order to aid with employee management, Gingr offers an in-built time-clock, team calendars, to-do lists, daily checklists and commission reports so that all team members have full visibility on activity and understand their tasks.
gingrapp.com

Pricing

Starting from
$80/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Gingr screenshot: Create report cards for customers based on behaviorDo more of what you love!Gingr screenshot: Bulk upload and tag pictures of customers' petsGingr screenshot: Manage appointments from the built in calendar with color coding for ease of understandingGingr screenshot: Manage employee tasks and see real-time updates of jobs from the dashboardGingr screenshot: Create profiles for dogs including the most important information for the businessGingr screenshot: Customers can make reservations online by completing a form through the client portalGingr screenshot: Utilize Gingr's POS functionality with shopping cart, credit card payment, coupon application and barcode scanning featuresGingr screenshot: Use Gingr's lodging calendar tool to schedule reservations with the drag-and-drop function

Gingr reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.6
Laurel Fletcher

Scaleable and Intuitive

Used daily for 1-2 years
Reviewed 2019-04-12
Review Source: Capterra

The free support team is great. We use them a LOT. We have been happy with out switch and hope that Gingr will continue to develop functionality in order to continuously support it's users as quickly as we are able to grow.

Pros
We switched to Gingr about a year ago from 123Pet. We had been using 123Pet since our company opened 10 years ago. Over 10 years we have expanded to 8 locations, and had begged 123Pet to keep up with our expanding company's needs. They could not. The switch to Gingr was daunting, but their customer service and support was excellent and we tackled it as a team. Gingr combines a central database, easy switching of locations in order to maximize bookings and lots of flexibility to customize how the software works to our business. They still have room to grow and functionality to develop but they are much closer to being able to support the size of our company than our previous software.

Cons
The services management component is excellent. The retail products management portion is still clunky, slow, and archaic. There are part of Gingr where you can update things for each location in one screen, but other functions (coupons, retail, pricing, etc) that you have to manage each location separately which is clunky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dustin Fahringer

Great software for the pet industry

Used daily for 2+ years
Reviewed 2019-05-07
Review Source: Capterra

Great people, and great software

Pros
Designed with bootstrap so easy browsing on Mobile, tablets, and Desktops

Cons
Some of the layout is too cluttered, and some features are lacking

Response from Gingr


Thank you for your review Dustin!

While we 'bootstrapped' early stage, we now have a full team of developers and product leads. Gingr is mobile-friendly, for easy use on different screen sizes.

Thank you for your 'thumbs up', and let us know what features you would like us to add!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cheryl Thomas

Everything you need for boarding, daycare, grooming and training

Used daily for 1-2 years
Reviewed 2020-06-16
Review Source: Capterra

From my first outreach to them, through set up and initial use to daily use - GINGR has met or exceeded our expectations.

Pros
GINGR is packed with great features. I love the “Report Card” feature that allows us to keep our pet parents informed and entertained with daily photos and pictures of their pets playing and having fun. I also love the array of marketing tools. GINGR’s operating tools - dashboard, calendars, service schedules - are easy to use and reliable. Customer self service has been a great efficiency and communication tool. Set up was remarkably easy. Customer support (primarily through chat and email) is client friendly and knowledgeable. They constantly add great new features like the employee training tool! It’s great.

Cons
I love that GINGR is constantly upgrading its offerings. The reporting tool is a little basic and ad hoc reports aren’t very intuitive. That said, they add new features regularly. I also wish it had an interface with Quickbooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Meredith Webb

Don’t do it

Used daily for 2+ years
Reviewed 2019-10-17
Review Source: Capterra

I’m beyond disappointed and frustrated.

Pros
User friendly, when we switched to this software the creators that also work in our industry were the owners. They were wonderful, then it got sold-twice.

Cons
The current owners are a credit card processing company and all they care about is cashing in on their fees. They have no empathy for business owners in our industry and they are failing fast. The software neglected to deduct credits off of packages for 2 days last month costing their clients thousands, anytime someone would post about this in their Facebook group it was deleted. How shady can you get?

Response from Gingr


Hi Meredith. Thank you for the review. We are sorry Gingr wasn't the right fit for you personally.

1st, to address a few facts: (1) Gingr was sold (once) to Togetherwork (TW), an independent holding company of niche software companies like Gingr. TW is not a credit card processing company.

Our primary founder and developer stayed, as have most of us. While TW is mostly hands off, they do provide new resources for us to grow & provide more value to our customers. For example, this year we hired (3) developers, (3) onboarding specialists and (3) support staff. This is a very positive move for the long term future of Gingr and our customers - it's good to know you can rely on a stable company for years to come.

Yes, we had a bug related to the deduction of package credits. This bug was fixed within 48 hours, and we helped all customers that needed it to mitigate the impact.

Our private FB group is open to positive & constructive contributions for fellow Gingr users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Shawnee Romine

A lot to learn!

Used daily for 6-12 months
Reviewed 2020-06-13
Review Source: Capterra

I like it so far. I have tried everything from 123pet to mogeo and in between. It’s good for a large business with two locations, so that if a client goes to the other location and then comes to ours, I can see what the dog had done last time.

Pros
It is very good for the daycare aspect of the pet business! Being able to have the customers fill out everything on their side is easy so they can do it from home.

Cons
It is very confusing to learn. There are multiple ways to get to what your trying to do. I would say it could be a little more user friendly. I wish you could see what they paid last time easier. It’s very confusing with the payment side of things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Gingr pricing

Starting from
$80/month
Pricing options
Free trial
Subscription
View Pricing Plans

We offer three convenient pricing tiers, depending on your needs:
________________________

Grooming & Training:
$80 per month (billed annually), or $89 per month (month-to-month)
1-time startup payment: $100
_________________________

Daycare & Day Services:
$107 per month (billed annually), or $119 per month (month-to-month)
1-time startup payment: $100
_________________________

Pet Resort:
$134 per month (billed annually), or $149 per month (month-to-month)
1-time startup payment: $200

Gingr features

API
Activity Tracking
Billing & Invoicing
Customer Database
Electronic Payments
Inventory Management
Reminders

Accounting Integration (101 other apps)
Activity Dashboard (168 other apps)
Automatic Notifications (127 other apps)
Calendar Management (107 other apps)
Customizable Reporting (121 other apps)
Data Import/Export (117 other apps)
Document Management (100 other apps)
Inventory Tracking (107 other apps)
Invoice Management (135 other apps)
Quote Management (91 other apps)
Reporting & Statistics (202 other apps)
Search Functionality (109 other apps)
Third Party Integration (134 other apps)

Videos and tutorials

Additional information for Gingr

Key features of Gingr

  • Photo management
  • Email confirmation
  • Customer management
  • Pet birthday tracking
  • Veterinarian list maintenance
  • Pet grooming
  • Facility management
  • Real time online appointments
  • eReceipts
  • Vaccination reminders
  • Accounting management
  • Activity logging
  • Automatic backup
  • Automatic reminders
  • Barcode scanning
  • Client portal
  • Credit card processing
  • Custom forms
  • Client database
  • Customizable templates
  • Digital signature
  • Document storage
  • Electronic payments
  • Employee management
  • Event calendar
  • Image library
  • POS
  • Recurring tasks
  • Security & encryption
  • Continuous backup
  • Employee time clock
  • Availability management
  • Call reporting
  • Automated scheduling
  • Order approval
  • Feedback collection
  • Billing & invoicing
  • Drag & drop interface
  • PCI DSS compliance
  • Custom landing pages
  • Barcode support
  • API availability
  • Landing page templates
  • SMS marketing
  • Surveys & feedback
  • Team calendars
  • Event triggered email
  • Electronic signature capture
  • Filtered views
  • Gift card system
  • Route management
  • Time clock integration
  • Online booking integration
  • Availability indicator
  • Customer activity reporting
  • Access control
  • Remote access
  • Tagging
  • Booking management
  • Behavior tracking
  • Inventory control
  • Email marketing
  • Email alerts
View All Features

Benefits

Utilize Gingr’s barcode support for easy tracking of sales and inventory management. Gingr can also provide custom barcode key-tags for customers to offer loyalty rewards or discounts.

Target inactive customers using Gingr’s email marketing tool. Users can target specific user segments, such as those who haven’t made any recent reservations, with timely email or SMS advertising campaigns.

Gain business insight with reports on finances and staff commission which can be transferred to accounting software. Users can also generate reports on feeding, medication and weight which can be emailed to customers and printed or downloaded as an excel file.

Ensure that no appointments are missed or forgotten with SMS and email auto-confirmations and reminders. With Gingr, users can also generate and deploy automatic post check-out surveys to gain client feedback.

Enable POS services such as credit card processing, e-signature, inventory management, customized coupon systems and automatically email receipts. Customize pricing rules for late check-out, peak holiday times etc.