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Neon CRM vs DonorView Comparison (2026)
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Good recommendations?
Overview
Neon CRM is built to help you increase your impact with a database focused on people, not transactions. Engage donors, plan events, manage memberships, and more.
The ultimate nonprofit management solution for streamlined operations. Track donations, engage donors, run campaigns, and analyze data effortlessly. Empower your mission with ease.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.3
620
5
4
3
2
1
335
219
40
17
9
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.4
135
5
4
3
2
1
83
36
6
4
6
- Value for money
- Ease of use
- Features
- Customer support
76%
would recommend this appPros
“Neon CRM is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more.”
DW
Danie W.
Communications Director
“We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages.”
ES
Edmund S.
Board Advisor
“It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events.”
KC
Kate C.
Project Coordinator
Pros
“Some participants received emails that they won when they were outbid in the last minute – there was a lag in the processing time in the program and the email went out.”
PA
Penny A.
Deputy Executive Director
“We eventually decided to move to a different platform that was more customizable for our needs.”
Lorraine G.
Executive Director
“We switch from DonorView to an integrated Fund Accounting / CRM platform only because I wanted a more seamless process for doing accounting and donor management. ”
RB
Rod B.
Development Director
Cons
“These deficits span from the more strategic functionalities like built-in donor intelligence tools to help you assess capacity-to-give and accounting tools, to practical everyday functionality like an inability to add matched company gifts to existing constituent pledges or limitations with reports and forms.”
JM
Jordan M.
Marketing Manager
“We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay.”
LT
Linden T.
Executive Director
“One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items.”
TM
Tom M.
Office Manager
Cons
“DO NOT FALL FOR THEIR BAIT AND SWITCH. After this organization had used the system for a year, within in days of the annual renewal date, notice was delivered by DonorView that they had unilaterally changed their terms to require a 3-year, no early termination allowed, subscription renewal. If you did not accept, the only option was to cancel within the next few days and loose all access to data. ”
JR
John R.
Director of Development and Finance
“We also needed something that would tell the donor that they had set up a recurring payment and it was about to be taken out, so they could fix this before it even happened. Because neither happened, the donation was taken, and the donor was unhappy while we had to refund the donation, which took several days.”
PA
Penny A.
Deputy Executive Director
“People couldn’t complete bids or purchases once begun; the program would kick them out and they would need to sign in again, even if they had been signed in minutes before.”
PA
Penny A.
Deputy Executive Director
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review20 days ago
Key features
- Total features147
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Acknowledgments & Communications
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Alumni Management
- Application Management
- Assignment Management
- Attendance Management
- Attendance Tracking
- Auction Management
- Automated Dues & Renewals
- Automated Reports
- Automation
- Budgeting/Forecasting
- CRM
- CRM Integration
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Committee Management
- Communication Management
- Constituent Profiles
- Contact Database
- Contact Management
- Contribution Tracking
- Credit Card Processing
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards & Analytics
- Data Entry
- Data Import/Export
- Direct Mail Tools
- Discount Management
- Document Management
- Document Storage
- Donation Pages
- Donation Tracking
- Donor Communications
- Donor Management
- Donor Profiles
- Donor Prospecting
- Dues Management
- E-Document Storage
- Electronic Payments
- Email Management
- Email Marketing
- Email Marketing & Automated Communications
- Email Reminders
- Email Templates
- Email Tracking
- Enrollments/Onboarding
- Event Calendar
- Event Management
- Event Management & Registration
- Event Planning
- Event Scheduling
- Event Ticketing
- Event Tracking
- For Nonprofits
- Forms Management
- Fund Accounting
- Fundraising
- Fundraising Management
- Gamification
- Gift Matching Management
- Gift Tracking
- Goal Setting/Tracking
- Grant Management
- Historical Trend Analysis
- Integration With Accounting Tools
- Interaction Tracking
- Invoice Management
- Job Board
- Lead Management
- Marketing ROI Analytics
- Mass Messaging
- Member Accounts
- Member Communication
- Member Database
- Member Directory
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Mobile Access
- Mobile App
- Mobile Application
- Mobile Capabilities
- Mobile Giving
- Moves Management
- Multi-Channel Communication
- Newsletter Management
- Online Donation Portal
- Online Forms
- Online Giving
- Online Portal
- Opportunity Listings
- Payment Processing
- Peer-to-peer Fundraising
- Personalization
- Pledge Management
- Pledge Tracking
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Receipt Management
- Recurring Donations
- Recurring Giving
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting
- Reporting & Analytics
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales POS
- Scheduling
- Search/Filter
- Self Service Portal
- Social Marketing
- Social Media Integration
- Summary Reports
- Surveys & Feedback
- Task Delegation
- Task Management
- Task Scheduling
- Third-Party Integrations
- Time Tracking
- User Dashboard
- Volunteer Management
- Volunteer Profiles
- Volunteer Tracking
- Wait List Management
- Web Forms
- Website Integration
- Website Management
- Workflow Management
- Total features73
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Acknowledgments & Communications
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Alumni Management
- Application Management
- Assignment Management
- Attendance Management
- Attendance Tracking
- Auction Management
- Automated Dues & Renewals
- Automated Reports
- Automation
- Budgeting/Forecasting
- CRM
- CRM Integration
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Committee Management
- Communication Management
- Constituent Profiles
- Contact Database
- Contact Management
- Contribution Tracking
- Credit Card Processing
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards & Analytics
- Data Entry
- Data Import/Export
- Direct Mail Tools
- Discount Management
- Document Management
- Document Storage
- Donation Pages
- Donation Tracking
- Donor Communications
- Donor Management
- Donor Profiles
- Donor Prospecting
- Dues Management
- E-Document Storage
- Electronic Payments
- Email Management
- Email Marketing
- Email Marketing & Automated Communications
- Email Reminders
- Email Templates
- Email Tracking
- Enrollments/Onboarding
- Event Calendar
- Event Management
- Event Management & Registration
- Event Planning
- Event Scheduling
- Event Ticketing
- Event Tracking
- For Nonprofits
- Forms Management
- Fund Accounting
- Fundraising
- Fundraising Management
- Gamification
- Gift Matching Management
- Gift Tracking
- Goal Setting/Tracking
- Grant Management
- Historical Trend Analysis
- Integration With Accounting Tools
- Interaction Tracking
- Invoice Management
- Job Board
- Lead Management
- Marketing ROI Analytics
- Mass Messaging
- Member Accounts
- Member Communication
- Member Database
- Member Directory
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Mobile Access
- Mobile App
- Mobile Application
- Mobile Capabilities
- Mobile Giving
- Moves Management
- Multi-Channel Communication
- Newsletter Management
- Online Donation Portal
- Online Forms
- Online Giving
- Online Portal
- Opportunity Listings
- Payment Processing
- Peer-to-peer Fundraising
- Personalization
- Pledge Management
- Pledge Tracking
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Receipt Management
- Recurring Donations
- Recurring Giving
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting
- Reporting & Analytics
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales POS
- Scheduling
- Search/Filter
- Self Service Portal
- Social Marketing
- Social Media Integration
- Summary Reports
- Surveys & Feedback
- Task Delegation
- Task Management
- Task Scheduling
- Third-Party Integrations
- Time Tracking
- User Dashboard
- Volunteer Management
- Volunteer Profiles
- Volunteer Tracking
- Wait List Management
- Web Forms
- Website Integration
- Website Management
- Workflow Management
Integrations
- Total integrations16
- Chariot
- ClickBid
- Constant Contact
- Cuseum
- Double the Donation
- Eventbrite
- Higher Logic Thrive
- Intuit Mailchimp Email Marketing
- Microsoft Excel
- QuickBooks Free
- QuickBooks Online
- QuickBooks Online Advanced
- Squarespace
- TaxJar
- VolunteerLocal
- Zapier
- Total integrations1
- Chariot
- ClickBid
- Constant Contact
- Cuseum
- Double the Donation
- Eventbrite
- Higher Logic Thrive
- Intuit Mailchimp Email Marketing
- Microsoft Excel
- QuickBooks Free
- QuickBooks Online
- QuickBooks Online Advanced
- Squarespace
- TaxJar
- VolunteerLocal
- Zapier
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