Neon CRM vs Bloomerang

DonorPerfect

Givebutter

DonorPerfect helps nonprofits of every size streamline fundraising and centralize donor data in one flexible, all-in-one platform.
A CRM that empowers teams to collaborate, stay organized, and make data-driven decisions from anywhere, so your mission keeps moving forward.

Givebutter is a cloud-based, all-in-one fundraising platform for student organizations, sports teams, companies, and nonprofits which offers a range of tools for collecting donations online, running social peer-to-peer fundraising campaigns, selling tickets to fundraising events, and more

Bloomerang

Bloomerang’s fundraising software and donor database helps nonprofits acquire, engage, and retain donors.

Board President

Another piece that I do not like is the customer support is either hard to get or not timely in their responses.   

Board Advisor

It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively.

Office Manager

It seems like they really looked at the needs of many clients with many different needs and they are focused on accommodating all of them!

Neon CRM is built to help you increase your impact with a database focused on people, not transactions. Engage donors, plan events, manage memberships, and more.

Access Controls/Permissions

Accounting

Accounting Integration

ACH Payment Processing

Activity Dashboard

Activity Tracking

Ad hoc Reporting

AI Copilot

Alerts/Notifications

Alumni Management

Application Management

Attendance Management

Attendance Tracking

Calendar Management

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Segmentation

Committee Management

Communication Management

Contact Database

Contact Management

Contribution Tracking

Credit Card Processing

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Discount Management

Document Storage

Donation Tracking

Donor Discovery

Donor Management

Dues Management

Electronic Payments

Email Management

Email Marketing

Email Reminders

Email Templates

Email Tracking

Enrollments/Onboarding

Event Calendar

Event Management

Event Scheduling

Event Ticketing

Forms Management

For Nonprofits

Fundraising Management

Generative AI

Gift Matching Management

Goal Setting/Tracking

Grant Management

Historical Trend Analysis

Interaction Tracking

Job Board

Member Accounts

Member Communication

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Member Types

Mobile Access

Multi-Channel Communication

Newsletter Management

Online Forms

Online Giving

Payment Processing

Personalization

Pledge Management

Real-Time Analytics

Real-Time Notifications

Real-Time Reporting

Receipt Management

Recurring Giving

Recurring/Subscription Billing

Registration Management

Reminders

Reporting/Analytics

Reporting & Statistics

Scheduling

Search/Filter

Self Service Portal

SMS Messaging

Social Media Integration

Summary Reports

Surveys & Feedback

Task Management

Task Scheduling

Third-Party Integrations

Volunteer Management

Web Forms

Website Integration

Most reviewers indicate Neon CRM delivers strong value for money, with affordable, transparent pricing and robust features. Some users report that advanced options incur extra costs, and a few reviewers find price increases steep as organizations grow.

Value for money

By industry, Neon CRM reviewers are most commonly professionals in civic & social organization (25%). The most frequent use case for Neon CRM cited by reviewers is nonprofit CRM (68% of reviewers).

Neon CRM

Web-based

Windows

Bonterra Network for Good

Little Green Light

Blackbaud Raiser's Edge NXT

WildApricot

MemberClicks

Flipcause

Blackbaud eTapestry

GrowthZone

Glue Up

Blackbaud CRM

Memberships 

Events

Volunteers

Complicated and costly payment structure

Individual Giving Manager

Neon Pay has higher processing fees than many payment processors.

Board Member

The software is expensive and will cost an extra 3 months of unused service if you cancel ("90 days to stop billing cycles" - means you get billed for another 90 days after you send the cancellation form).

57% of reviewers feel negative about NeonCRM’s payment and fees. Users report frustration with high processing fees, mandatory use of Neon Pay, and additional charges for customer support or customizations. Reviewers indicate that billing practices, such as lengthy cancellation periods and extra costs for unused service, create confusion and dissatisfaction. Some users say refund handling and payment integrations are problematic, and they dislike the lack of flexibility in payment processing options. They feel that these issues can lead to unexpected expenses and administrative burdens.

Limited and outdated email functionality

51% of reviewers feel negative about NeonCRM’s email campaigns. Users think the email module lacks user-friendliness, with outdated templates and limited customization options. Reviewers say setting up campaigns is confusing, and editing system emails is awkward and time-consuming. Some users report that emails are not mobile responsive, often go to spam, and do not integrate well with popular third-party services. They find the formatting tools restrictive and believe the platform does not match the quality or ease of use found in dedicated email marketing solutions.

Non-intuitive and cumbersome user experience

35% of reviewers feel negative about NeonCRM’s user interface. Users report that the platform is not intuitive, with many functions and settings difficult to find or understand. Reviewers indicate that the system feels clunky and requires more steps than necessary for basic tasks. Some users say the learning curve is steep, and both staff and constituents struggle with navigation. They feel that the interface lacks user-friendliness compared to other software, leading to frustration and inefficiency during daily use.

Comprehensive and customizable database

94% of reviewers feel positive about NeonCRM’s database management. Users report that the system securely centralizes donor, membership, and event data, making information easily accessible and organized for nonprofit workflows. Reviewers appreciate the ability to customize fields, automate processes, and generate detailed reports. They find transitioning from legacy databases straightforward and value the robust knowledge base for support. Some users highlight that the database grows with their organization and supports efficient daily operations, reducing manual data entry and improving overall data management.

Extensive self-guided learning resources

94% of reviewers feel positive about NeonCRM’s tutorial-based training. Users think the abundance of tutorials, webinars, and step-by-step videos makes it easier to learn the system at their own pace. Reviewers appreciate having a searchable knowledge base and detailed guides, which help them quickly resolve questions without needing direct support. Some users say the variety of resources, including demo versions and live webinars, enables both beginners and experienced staff to understand features thoroughly. They indicate that the training materials are especially valuable for onboarding and mastering complex functions.

Responsive and knowledgeable support team

88% of reviewers feel positive about NeonCRM’s staff support. Users appreciate the knowledgeable and accessible support staff, who provide timely assistance during onboarding and ongoing use. Reviewers indicate that the support team is patient, professional, and willing to listen to feedback for product improvements. Some users say staff help non-technical team members feel comfortable with the system, and they value the stable help desk and collaborative approach. They find that support resources, including consultants and community forums, contribute to smoother implementation and day-to-day operations.

Tailored for nonprofit operations

Co-founder

NEON CRM allows us to fully integrate all functions of our nonprofit and create a report with all the parts of our nonprofit.

95% of reviewers feel positive about NeonCRM’s nonprofit use. Users say the platform integrates essential nonprofit functions like donations, events, volunteer management, and communications into one system. Reviewers appreciate that it consolidates data, streamlines workflows, and offers customizable features suitable for both small and growing nonprofits. They find the system cost-effective, reducing the need for multiple vendors, and note that its design supports unique nonprofit needs such as paper donations and limited staff resources. Some users report that the flexibility and automation help them focus more on their mission.

Marketing Manager

These deficits span from the more strategic functionalities like built-in donor intelligence tools to help you assess capacity-to-give and accounting tools, to practical everyday functionality like an inability to add matched company gifts to existing constituent pledges or limitations with reports and forms.

We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages.

Project Coordinator

It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events.

Communications Director

Neon CRM is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more.

Membership Cooridinator

Neon One CRM is a powerful tool with a lot of functionality packed in, especially strong for managing constituent data, donations, and engagement in a nonprofit context.

Executive Director

We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay.

Volunteer Exec Director

You can easily collect and query data across so many channels - events, donations, volunteers, newsletters, text, and more!

Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc.

That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks.

Development Director

The reporting feature, while it can produce helpful reports, can be convoluted and challenging to configure to get the data you want at times.

One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items.

Database Administrator

I love the endless options for system letters and emails that allows us to customize receipts, thank you letters, pledge reminders etc.

Fund Development Manager

We use it regularly for grant tracking, reporting, philanthropic support tracking, donor management, donation tracking, giving campaigns and special events.

You can build your own reports, including MANY parameters to search by and which data are included in the output.

It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions.

We use the email campaigns function very regularly and I've been happy with the provided templates as well as options to customize and streamline.

The menu structures are convoluted and Neon CRM lacks some functionality that other more focused donation management softwares (like Blackbaud) have available.

Manager

Neon CRM also incorporates nonprofit best practices in its reporting features, giving our donors confidence that their contributions are being used wisely and transparently.

In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization.

Box Office Manager

I do not like the text editor for creating descriptions of shows or for composing emails to patrons,

E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system.

Donor Advancement and Communications Administrator

We've had issues importing numbers to send text messages to our donors and the "fix" is very time consuming.

Director of Development

I love having the ability to have full donor management software that can grow with my organization as needed.

The payment/where the $$ came from reporting is not as customizable as you might like, but they do offer a lot of canned reports.

Board Treasurer

We also use NeonPay which provides a seamless link for payment processing.

Director

The feature that we use often is event management and the online shopping for members.

Founder and Developer

They lock you in to an annual contract (3) They log you out out every 2 hours and last month announced you would have to go through 2 factor authentication to get back in, (4) The features do not work well and they are not integrated: They have email marketing, but no way to see on a constituent profile page what subscriptions they chose; they have a store but no way to see who bought a particular product, (4) we paid them to import data, but they would not import years of one-to-one emails we had gathered and provided to their import team.

Program-Development Director

Cannot view a form completely without going into fill it out; unclear at a given time what our package includes as far as apps, integrations, and updates; and excessive data points on profiles/accounts from various forms (we need to do a lot of data cleaning).

Also, soft credit do not appear in the total giving of a donor so you have to run separate reports.

Admin

We ask for basic functionality like integration with Paypal, Square, not have our event drop off the calendar day of event, or a dynamic token for events and the answer is always the same, we do not have that functionality please put it in our suggestions portal.

Development Coordinator

I also like how Neon provides monthly webinars on product releases and updates to their platform.

Neon CRM vs Bloomerang Comparison (2026)

Neon CRM

Bloomerang

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives