Vetstoria vs Digitail

DaySmart Vet

Instinct Science

Covetrus Pulse

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

General Manager

Very good experience, their customer support makes all the difference.

Very helpful customer support who will alter and amend things very quickly

Online appointment scheduling for vets. Simplifying the client scheduling process by seamlessly integrating with the practice management software of veterinary practices. Appointments can be scheduled via the practice website, Google or any social media platforms such as Facebook or Instagram.

Activity Dashboard

Alerts/Notifications

Appointment Scheduling

Calendar Management

Confirmations/Reminders

Electronic Payments

Live Chat

Patient Records Management

Payment Processing

Reminders

Reporting & Statistics

Self Service Portal

Telemedicine

Third-Party Integrations

Proprietary

Vetstoria

Web-based

Windows

Linux

Chromebook

Digitail

ezyVet

Basic

General Support Manager

Its at least current vets as we had issues with old vets still in the list, but you can still pick all the vets, and some vets will only do one day a few weeks at various sites.

Practice Manager

The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them.

Able to choose the types of appointments available including the time allocation.  

It saves time for our staff not having to take as many calls for booking appointments

Hospital Director

Allows our clients to schedule at any hour of the day.

Still not 100% with clients being able to choose vets from drop down list.

Setting up with our PIMS was a little challenging, this was more an issue with our PIMS.

sensitive content hidden] was professional, patient, and extremely helpful in making our diaries and booking system exactly what we wanted.

She made sure we were ready before going live and answered all of our questions.

The features within vetstoria that I liked are the test function so you can clearly see what your clients will be seeing and the journey they will take booking the appointment, the reminders that follow and even how easy it is to cancel.

Practice manager

when trying to reduce phone calls for making appointments, Vetstoria has really helped drive online bookings and this has reduced our time on the phone, leaving available reception to look after sick and emergency phone calls.

Practice Manager 

Helps us retain clients who like to book online,  captures those who look at our website and allows us to put new clinics and ideas out on on website

Director & vet

The perfect integration with our PMS system, the immediate diary synchronisation, the flagging of client mismatch and the absolute customisability.

Owner

Lovely staff help you to set up the account.

practice manager

The system seems really clear and I was quick to understand the benefits of using it.

no communication function as a vet its noice to be able to communicate with pet owners

Clinical Director

Allows clients to make appts on line at home

I have not come across anything I do not like about Vetstoria currently and feel this will make an improvement for us.

owner/veterinarian

options for clients after hours, versatility, multi functionality

How easy it is to learn, manage, customize, and navigate

Practice Director

Excited to see where our partnership leads!

I have no cons at this time, all of my questions have been answered.

I don't really have any at this time of review

Reception Co-Ordinator

sensitive content hidden]made the process Simple, Quick and Easy to Understand.

Manager

Average as I would have thought that it would have been more vibrant and catchy in appearance and functionality

They will fix/enter something if you don't know how, so you don't have to worry about it.

We already had Vetstoria before I had taken my new position, so it was already set up, but I knew nothing about it.

Office Manager

I love that clients can schedule when they have time to do so.

No hesitations in recommending this for other companies wanting to use online booking.

Director

I love that my clients can book an appointment with us when it is convenient for them, even when we are not open.

Their product is excellent with great back end support.

Operations Manager

Haven’t worked out away to manage amount of appts in specific days just in total over everyday.

It has been a huge help as well when the phone lines have been overwhelmed to refer clients to book online.

Veterinarian

Need to be careful of time zone ............................................

Reception manager

Would be like to add our own questions to the new client form feature e.g. our advertising team like to know how the client was referred to our practice in all new client forms

Office Manager, RVT

Training was a breeze and the product is straight forward.

pretty simple and straightforward, intuitive

In regards to appointment scheduling, at times it does not pick up length of appointment required, however this is more to do with the client booking the appointment.

You can easily customise the software and be incredibly detailed or start by using a basic format and tweaking as required.

Instructors all really good and answer any questions that you have and also try and find a way forward.

Customer Service Manager

The ease of scheduling for our clients and the ease of our staff being able to integrate and confirm them with Cornerstone.

Client Appointments

Training and Learning Curve

Customer Support

Veterinary Appointments

Client Support

Client Scheduling

Bugs and Issues

Ease of Use

Setup

Online Booking

Small Business

Mid-size Business

Large Enterprises

Freelancers

Petvisor

Admin Mgr

This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support.

They have a great customer service and get things worked out quickly and efficiently.

Veterinarian, Manager

Also, they provide great customer support, the entire team from Digitail is always ready to help.

Digitail is the leading AI-native, all-in-one platform for modern vet clinics. Trusted by 10,000+, it helps teams work smarter, see 2× more patients, and get home on time with 20+ AI tools and 50+ integrations.

AI Copilot

Billing & Invoicing

Charting

Client Management

Communication Management

Customer Database

Data Import/Export

Document Management

Document Storage

Electronic Signature

Email Reminders

EMR/EHR

E-Prescribing

Generative AI

Historical Reporting

Inventory Management

Invoice Management

Medical Billing

Patient Intake

Patient Portal

Prescription Processing

SMS Messaging

SOAP notes

Status Tracking

Task Scheduling

Template Management

Treatment Planning

Workflow Management

iPhone

iPad

Android

IDEXX Neo

Covetrus Avimark

Cornerstone Software

Covetrus Impromed

Hippo Manager

Weave

PetDesk

The online booking and client app have made it easier for pet owners to stay connected and engaged in their pet’s care, and we’ve been able to provide clear estimates and communication without adding extra steps to our workflow.

Managing Partner

We transitioned from paper records to a fully digital workflow, implemented online forms, client communication tools, AI-assisted medical records, and a client app, all within a single platform.

I loved the Shepherd software interface and invoice/flow task board/medical record combining but ultimately I chose Digitail because of the client facing app, telemedicine - virtual lobby and mapping for mobile house calls.

Manager Inventory Lead

Refunds, every step requiring multiple steps. When filling meds that are not in stock it would be nice to me able to choose dispense now on the medication tab or dispense later so that when the meds arrive we can print the label without having to disable the old rx and make a new one or else the cost is 0 dollars.

veterinarian

I really struggle with Digitail's inefficiency compared to other veterinary software platforms like Avimark and Cornerstone, which are much more quick and simple, taking less time away from patient care to enter charges and other practice management tasks.

Veterinarian and owner

So if I only want to count medications and vaccines and don’t want to look at supplies I can’t just print medications and vaccines I have to print the entire inventory list.

Admin

What I like the most about the detail it was the convenient and easy to use interface you have everything there at the glance you can reach everything from multiple places on the software itself and considering that it's an AI driven system makes the consultations way more easier than any other software

It may be slightly confusing at first that closing a sale no longer generates an invoice automatically, while the consultation medical record remains separate.

The platform has helped improve efficiency, reduce paperwork, and create a more connected experience for both staff and pet owners.

Maintaining this coordination will help prevent any gaps in the process and ensure accurate documentation and billing.

We selected Digitail to be the nucleus of major operational change and used it as a key part of our transition to a more modern, client-focused practice.

We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue.

Customer Service Corrdinator

My overall experience with Digitail has been positive—it’s easy to use, streamlines daily workflows, and improves client communication, though it has a few limitations in advanced customization.

I love Digitail's accessibility via tablet and phone, which is what I use the most o house calls.

Veterinary Technician

The migration process was a bit difficult but that could also be because it was more difficult based on the software we previously came from.

The inventory module could be improved has far adding reorder points and reorder amounts.

As a result, some team members may need time to adapt to the new workflow and understand how these processes are now separated.

We have two clinics, but operate as one entity, that messes up our reminders.

It’s been a strong fit for our workflow and has improved both our internal efficiency and the client experience.

Client Ambassador

Communication is easy with the team through internal notes and comments, and with clients through email, and chat.

As a very small mobile vet practice, this truly helps keep my business running smoothly.  

We love the AI scribe as it saves so much time of medical records!

Reception

Overall, my experience with Digital has been positive because it makes communicating with clients simple, organized, and efficient.

I had used Woofware at VCA, Avimark, Covetrus pulse, EazyVet and Banfield's soft ware.

Assistant Manager

I FEEL LIKE THE PRIORITY OF WHAT GETS UPDATED ISNT REALISTIC TO WHAT WE NEED.

My Lead CSR had a completely different issue the other day and it was resolved in 5 minutes

It should be a choice if the user wants it in the menu or easy access.

I love that it is evolving and they take our suggestions serious so it keeps up with tech.  

They listen to our feedback and requests for feature updates.

Owner, Veterinarian

Contactless booking. And pet parent medical journaling that syncs with our PIMS

I love how responsive the team is. If we have any issue, they are right there to help.

Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created.

Online Booking: Now they have an embeddable widget to add to our website.

The customer service is top notch and everyone has been so helpful.

I do also wish we could create our own visit types to work with what we are used to.  

I have a love/hate relationship for Digitail.  

Vetstoria vs Digitail Comparison (2026)

Vetstoria

Digitail

Overview

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Pricing

User reviews

Key features

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Alternatives