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PackageX Receive Logo
PackageX Receive
4.2
(29)

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The best package management software for businesses.

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PackageX Receive Pricing, Features, Reviews and Alternatives

PackageX Receive product overview

What is PackageX Receive?

PackageX Receive is a digital solution to streamline package receiving operations at various sites including warehouses, mailrooms, package rooms, pick-up, and drop-off locations and dark stores, etc.

Key benefits of using PackageX Receive

• No manual data entry is needed
• A complete chain of custody log for each package
• Optimized package storage and retrieval workflows
• Visual notifications to keep the recipient informed
• Comprehensive reporting and insights available through the desktop portal
• Improved staffing and engagement

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
In Person
Documentation

PackageX Receive pricing information

Value for money

4.5

/5

29

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PackageX Receive features

Functionality

4.0

/5

29

Total features

23

2 categories

Most valued features by users

Activity Dashboard
API
Alerts/Notifications
Activity Tracking
Audit Management
Audit Trail
Barcode/Ticket Scanning
Communication Management

PackageX Receive users reviews

Overall Rating

4.2

/5

29

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.31/10
Rating distribution

5

4

3

2

1

13

12

2

2

0

Pros
Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all.
The scanning feature is very nice and smooth to use. The UI also to find pre-scanned names is very comfortable.
Icons are helpful of packages allocated per member, info included on home screen is great for each individual.
Cons
Sometimes notifications have been sent to the wrong person accidentally.
The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app.
Sometimes if automatically signs out and its a little difficult to sign back in.
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Alex L.

Hospitality, 10,001+ employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Software

Reviewed 3 years ago

We love using it and it allows us to notify members quickly for their packages

Pros

Super easy to use and speeds up our mailroom process

Cons

Sometimes notifications have been sent to the wrong person accidentally

Vendor response

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

SS
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Stu S.

Education Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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On a Scale...

Reviewed a year ago

The Mail Center used to process incoming mail and packages by hand - a tedious, labor-intensive and inefficient way to receive deliveries. I estimate we're 80% more efficient in using PackageX Mailroom

Pros

After processing an average of 30 packages per day during the summer months when school is not in session, it was very easy to scale up to the daily 200 mail and package delivery counts with the start of the Fall 2021 semester.

Cons

I have discussed PackageX making updates known prior to their release.

Vendor response

Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.

SL
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Sami L.

Hospitality, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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PackageX

Reviewed 3 years ago
Pros

Makes our jobs easier for getting notifications about packages to members.

Cons

I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select...

Vendor response

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible.

RD
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Rodrigo D.

Real Estate, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good customer xp

Reviewed 3 years ago

1.000

Pros

I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

Cons

The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Vendor response

Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

EP
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Esther P.

Real Estate, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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PackageX User Review

Reviewed 3 years ago
Pros

Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Cons

At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them

Vendor response

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app.

PackageX Receive FAQs

Q. What type of pricing plans does PackageX Receive offer?

PackageX Receive has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of PackageX Receive?

PackageX Receive has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does PackageX Receive support?

PackageX Receive supports the following languages:
English

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Q. Does PackageX Receive support mobile devices?

PackageX Receive supports the following devices:
Android, iPad, iPhone

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Q. Does PackageX Receive offer an API?

Yes, PackageX Receive has an API available for use.

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Q. What level of support does PackageX Receive offer?

PackageX Receive offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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