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PackageX Mailroom

The best mailroom management software for businesses.

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PackageX Mailroom Pricing, Features, Reviews and Alternatives

PackageX Mailroom product overview

What is PackageX Mailroom?

Mailroom by PackageX is away to manage business mailrooms.

Key benefits of using PackageX Mailroom

No manual data entry needed: our machine vision technology can even read handwritten labels
No more follow-ups - send custom email reminders to recipients in case of pickup delays
Quicker retrieval - save each package's storage information for quicker, painless retrieval
Audit trail - keep tabs on the entire package journey automatically from receival to pickup
Goodbye clunky spreadsheets - make mailroom reporting a breeze with dashboards in PackageX Mailroom
Actions - recipients can request document scanning, mail forwarding, mail holding, or shredding/disposal.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
In Person
Documentation

PackageX Mailroom pricing information

Value for money

4.6

/5

27

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PackageX Mailroom features

Functionality

4.1

/5

27
Total Features29 2 categories

Most valued features by users

Activity Dashboard
API
Alerts/Notifications
Activity Tracking
Real Time Notifications
Electronic Signature
Purchasing & Receiving
Location Tracking

Functionality contenders

Postage $aver
Functionality
#1
MAILERS+4
Functionality
#2
DocuSend
Functionality
#3
PackageX Mailroom
Functionality
#4

PackageX Mailroom users reviews

Overall rating

4.3

/5

27

Positive reviews

89%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.37/10
Rating distribution

5

4

3

2

1

13

11

1

2

0

Pros
Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all.

RD

Rodrigo D.

The scanning feature is very nice and smooth to use. The UI also to find pre-scanned names is very comfortable.

PM

Puneet M.

Icons are helpful of packages allocated per member, info included on home screen is great for each individual.

BS

Brittany S.

Cons
Sometimes notifications have been sent to the wrong person accidentally.

Alex L.

The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app.

AL

Alexander L.

The photograph of the address label and barcode is occasionally blurred (probably operator error). I also must cut the weekly database update into four 1,000 count records before updating the system.

SS

Stu S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing Software

Reviewed 2 years ago

We love using it and it allows us to notify members quickly for their packages

Pros

Super easy to use and speeds up our mailroom process

Cons

Sometimes notifications have been sent to the wrong person accidentally

Vendor response

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PackageX Review - University Mail Center

Reviewed 2 years ago

With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan in, notify and track recipients' items. Occasionally, a package is misplaced and having a picture of the address label (and the surrounding color of the box or envelope) helps in finding it.

Pros

No longer needing to key in a student's name when a package is delivered for him or her

Cons

The photograph of the address label and barcode is occasionally blurred (probably operator error). I also must cut the weekly database update into four 1,000 count records before updating the system. However, the Technical Support team has been very helpful in walking me through the steps and promise a workaround will be provided in short order.

Vendor response

Hi Stu, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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PackageX

Reviewed 2 years ago
Pros

Makes our jobs easier for getting notifications about packages to members.

Cons

I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select...

Vendor response

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good customer xp

Reviewed a year ago

1.000

Pros

I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

Cons

The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Vendor response

Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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PackageX User Review

Reviewed 2 years ago
Pros

Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Cons

At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them

Vendor response

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app.

PackageX Mailroom FAQs and common questions

PackageX Mailroom has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


PackageX Mailroom has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


PackageX Mailroom supports the following languages:
English


PackageX Mailroom supports the following devices:
Android, iPhone, iPad


Yes, PackageX Mailroom has an API available for use.


PackageX Mailroom offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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