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NetSuite

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The World’s Leading, Most Deployed Cloud ERP Solution

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NetSuite Pricing, Features, Reviews and Alternatives

NetSuite product overview

What is NetSuite?

NetSuite is an all-in-one cloud business management solution that helps more than 37,000 organizations operate more effectively by automating core processes and providing real-time visibility into operational and financial performance. With a single, integrated suite of applications for managing accounting, order processing, inventory management, production, supply chain and warehouse operations, NetSuite gives companies clear visibility of their information and control of their business.

Key benefits of using NetSuite

Work more effectively by automating core processes and getting real-time insights into operational and financial performance.

- Automate Financial Processes. Improve financial operations, efficiency and productivity.

- Gain Inventory Visibility. Monitor inventory levels, minimise carrying costs and deliver orders on time.

- Supply Chain Optimisation. Control the flow of goods across the value chain, from suppliers to the customer.

- Flawless Order Management. Streamline order management and procurement processes.

- Increase Warehouse Efficiency. Optimise the put-away process and reduce picking errors.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)
Chat
Knowledge Base

Training options

In Person
Webinars
Live Online
Documentation
Videos

NetSuite pricing information

Value for money

3.8

/5

1.5K

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NetSuite features

Functionality

4.1

/5

1.5K

Total features

347

98 categories

Most valued features by users

Activity Dashboard
Alerts/Notifications
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

NetSuite users reviews

Overall Rating

4.2

/5

1.5K

Positive reviews

83

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.73/10
Rating distribution

5

4

3

2

1

639

615

184

35

45

Pros
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
Cons
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.

Overall rating contenders

JB
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Julie B.

Group Reporting Manager

Sports, 201-500 employees

Review source

Overall Rating

SailGP

Reviewed 3 years ago

Transcript

Julie B.: Hi, my name is Julie. I'm a director of finance. I rank NetSuite as a five. And for more reviews,...

AS
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Apeksha S.

Sr Accounting Manager

Information Technology and Services, 1,001-5,000 employees

Review source

Overall Rating

Best ERP out there

Reviewed 3 years ago

Transcript

Apeksha: Hi, I'm Apeksha. I'm an accounting manager. I give NetSuite five stars. For more reviews like...

AvatarImg
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Víctor F.

Human Resources, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

It is a great ERP but it is not for everyone

Reviewed 2 years ago

Accounting, Trasury. Reporting (but we ended up doing the reporting outside the ERP)

Pros

Netsuite has a lot of potential when automating processes. It is a great ERP for big Companies or big startups.

Cons

There is not much literature about netsuite or learning material. Because of this, you are trapped with Consultants. Sometimes you might get lucky but sometimes no. I had both experienceThe ERP is complex to implement. It has become popular in the startup world but it´s complexity does not make it ideal for everyone. Yes. the potential is great but you really need to do a good research before jumping to implement this ERP

Vendor response

Thanks for taking the time to leave a review, Victor! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

BF
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Betsy F.

Investment Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

NetSuite Purchase

Reviewed 2 months ago
Pros

Ability to combine multiple subsidiaries into one system with the ability to roll up reporting and view vendor data for all subsidiaries in one locations

Cons

The customer service once you get past implementation doesn't seem to mesh exactly with what we need. We have lots of follow up in areas like "how do you like our ACS service" or "how are you taking advantage of LCS", etc, but when you have any issues with any of those items, they just drop.

Vendor response

Thanks for taking the time to leave a review! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

AB
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Adam B.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Violated by software

Reviewed 10 days ago

They refuse to help when their referral developers fail. It’s a system build for the empire to take the money leaving the mid-size business with no software and no help. It’s the worst business decision of my life.

Pros

If I could say one thing nice about NetSuites I would… But we have been hurt badly by this company.

Cons

NetSuite gave us a 3rd party to build software and it’s been 2 years, half a million paid out and no software. We are told we have to pay another 240k to continue but developer cannot get us what we paid for. NetSuite a refuses to help hold data while their software company they referred takes their sweet time building a dysfunctional software. We have 2 week to fork out another Quaryer million or we lose all data for the last 2 years. Total blackmail-

AN
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Ammara N.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple and Magical System

Reviewed 4 months ago
Pros

Entire ERP system of Netsuite is very powerful specially Advanced Inventory, reporting and CRM modules. It is very user friendly for all kind of users and also easy to configure and implement. The customisation options of Netsuite are so powerful where sky is the limit. Overall it is a perfect fit for small to medium organisations.

Cons

There is nothing so far which I don’t like about Netsuite. Everything is so well balanced in this system that you don’t have any limitations.

JA
AvatarImg

Joe A.

Computer Games, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Netsuite is the solid ERP of choice for mid-sized businesses imho

Reviewed 11 days ago
Pros

It has everything you need without customisation out of the box in most cases. No bells and whistles, and a little slow at times, but the core functionalities are all there.

Cons

The UI looks outdated and clunky. And some of the menus/set up serious needs an overhaul. But they are stuck as people want it to look the same who have been using it forever...

NetSuite FAQs

Q. What type of pricing plans does NetSuite offer?

NetSuite has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of NetSuite?

NetSuite has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does NetSuite support?

NetSuite supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish


Q. Does NetSuite support mobile devices?

NetSuite supports the following devices:
Android, iPad, iPhone


Q. Does NetSuite offer an API?

Yes, NetSuite has an API available for use.


Q. What other apps does NetSuite integrate with?

NetSuite integrates with the following applications:
FieldAware, UKG Ready, Microsoft Outlook, BILL Accounts Payable & Receivable, Five9, Expensify, Docusign, Box, Boomi, BambooHR, SAP Concur, Ascentis


Q. What level of support does NetSuite offer?

NetSuite offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat, Knowledge Base

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