NetSuite Pricing, Features, Reviews & Comparison of Alternatives

NetSuite

The World’s Leading, Most Deployed Cloud ERP Solution

4.1/5 (729 reviews)

NetSuite overview

What is NetSuite?

NetSuite is the world's leading cloud ERP solution. Made to scale with your business as it grows and transforms, NetSuite helps you automate operations, efficiently streamline mission-critical processes, decrease IT costs and complexity, and improve real-time visibility and control with built-in business intelligence across your company-- all on one, unified platform.

Trusted by more than 22,000 customers across 200+ countries, NetSuite offers a modern, scalable solution to run all key back-office operations in the cloud. From comprehensive financial management capabilities, including sophisticated revenue management and billing solutions, to inventory, supply chain, eCommerce, and beyond, NetSuite empowers businesses of all sizes, across all industries to unleash innovation and growth.
www.netsuite.com

Pricing

Starting from
$499/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 15 other languages, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Taiwanese, Thai
NetSuite screenshot: Role-based KPIs and Dashboards: CFO Grow Your Business with NetSuiteNetSuite screenshot: Access your business from anywhere, at any timeNetSuite screenshot: Role-based KPIs and Dashboards: ControllerNetSuite screenshot: Optimized for mobile viewingNetSuite screenshot: Role-based KPIs and Dashboards: Inventory Manager

NetSuite user reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.1
  3.8
  3.6
Alvaro Insignares

Great ERP

Used daily for 2+ years
Reviewed 2018-07-13
Review Source: Capterra

Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.

Pros
- Very Robust and Fully customizable - Have an API and so connect with third party and other tools you use internally can be definitely doable. - Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries - Have great tools for making reports The support have been great the last 2 or 3 times I used it.

Cons
- Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow. - The UI looks old, but does what you need. - The documentation is really heavy and sometimes is hard to find things there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Whitson

NetSuite Review

Used daily for 2+ years
Reviewed 2020-10-14
Review Source: Capterra

NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Pros
I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Cons
There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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diem Ramakrishnan

The software is easy to use

Used daily for 6-12 months
Reviewed 2021-02-10
Review Source: Capterra

Excellent for using daily and managing transactions

Pros
It links all the Purchase Orders automatically to other applications. The tool bar is easy to use and very well organized.

Cons
I like everything about this software except the price is a little more expensive compare to similar accounting softwares

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Stefanie Shahvar

Don't Use NetSuite

Used daily for 1-2 years
Reviewed 2019-10-22
Review Source: Capterra

Implementation was a nightmare. During Go Live, they lost us tens of thousands of dollars by deleting dozens of sales by accident. Every aspect of it is not user friendly and requires extensive coding knowledge. It is completely the wrong choice for smaller businesses.

Pros
They sold it really well and their sales team was very enthusiastic and engaging.

Cons
It is absolutely a nightmare to implement. It is way too complicated to function well. You need to be a developer to be able to do even the most basic augmentations. You might as well just build your own system from the ground up and save yourself the expensive NetSuite bill. The cost is huge and you can't make adjustments to licenses without long contracts. Despite their claims they don't know anything about integrating with other systems like Shopify via connectors like Celigo or FarApp. The integration team will not help you avoid even common pitfalls. The user interface is, despite their claims, woefully not intuitive or easy to use for average computer savvy individuals. You cannot easily make or adjust print or email templates and their WYSIWYG editor is garbage. The shipping component of it is far less powerful and customizable than many other shipping softwares like ShipStation. Their manufacturing processes are not customizable enough and don't account for realistic manufacturing challenges. You will absolutely end up doing way more steps for not much gain, making it very inefficient to operate. Their "support" is very limited and after you are past your support phase, help is non-existent unless your entire system is down. They are not appropriate at all for small to medium size businesses (despite their claims) and should only be used if you have an entire IT team that could probably just code a custom system for you anyway. Absolutely would not recommend!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jon Ferguson

Great Value Cloudbased ERP - Best cloud solution on the market

Used daily for 2+ years
Reviewed 2020-12-11
Review Source: Capterra

Great experience overall. Time to implement took 6 months, but could have completed in 4. We waited longer to get system configured to meet more of our needs. Have maintained our subscription since 2013 and really like the ease of configuration and always being on the latest version and can take advantage of improvements without added cost for the most part. The business intelligence and reporting is excellent and it is easy to expand the use of the software and add new companies as business grows.

Pros
True cloud based subscription ERP solution, have not had to hire any IT staff, robust business intelligence, highly configurable to meet business needs, always on the latest version at no additional cost, extensive partner network, easy to expand as business grows, multi-company, multi-currency, good CRM capabilities and very reasonable price for what you get (less than cost of one good IT person).

Cons
Not crazy about NetSuite support cost/value. They offer good support, but their costs are much higher than their partners. We shifted our support to their partner network for scripting and reporting needs after a few years. Also, their pricing can be a bit of a challenge, but is reasonable. They eventually want to get everyone to pay their retail subscription price, however, they deeply discount it initially as many companies can't take advantage of or use all that is available to them in their base ERP offering and the more functionality you commit to the deeper the discount, however, they reduce the discount each year to eventually get to retail. Kind of makes sense, because as you expand your use of their software they eventually want you to pay for the full use, but will start out with deep discounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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NetSuite pricing

Starting from
$499/month
Pricing options
Subscription
View Pricing Plans

Pricing available on request.

NetSuite features

API
Activity Dashboard
Audit Trail
Billing & Invoicing
Compliance Management
Data Import/Export
Inventory Management
Inventory Tracking
Real Time Data
Workflow Management

Activity Tracking (365 other apps)
Auditing (402 other apps)
Automatic Notifications (565 other apps)
Customizable Reporting (455 other apps)
Document Management (406 other apps)
Document Storage (355 other apps)
Monitoring (350 other apps)
Real Time Reporting (332 other apps)
Reporting & Statistics (661 other apps)
Third Party Integration (526 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for NetSuite

Key features of NetSuite

  • Accounting, ERP
  • Analytics & dashboards
  • Quoting
  • Mobile Access
  • Workflow engine
  • Role-based security
  • Integration with Microsoft Office & Outlook
  • Sales order management
  • Marketing
  • General Ledger
  • Accounts receivable
  • Accounts payable
  • Tax management
  • Fixed assets management
  • Cash management
  • Generate statements and disclosures
  • Complete global tax and compliance management
  • End-to-end lifecycle management
  • Global currency and exchange rates
  • Fraud prevention
  • Accepts payments through online self-checkout
  • Accounting management
  • Audit trail
  • Barcode scanning
  • Communication management
  • Compliance management
  • Configurable workflow
  • CRM integration
  • Demand management
  • Demand planning
  • Distribution management
  • eCommerce management
  • Electronic payments
  • Employee self service
  • Financial analysis
  • Financial management
  • Fixed asset management
  • General ledger
  • Inventory tracking
  • Invoice management
  • Microsoft Office integration
  • Microsoft Outlook integration
  • Multi-company
  • Multi-currency
  • Multi-language
  • Multi-location
  • Order management
  • Order processing
  • Payroll integration
  • Payroll management
  • Planning tools
  • Procurement management
  • Promotions management
  • Quality assurance
  • Quote management
  • Real time analytics
  • Real time data
  • Real time updates
  • Returns management
  • Revenue recognition
  • Shipping management
  • Supply chain planning
  • Work order management
  • Workflow management
  • Activity dashboard
  • Receipt management
  • Automated scheduling
  • Fraud detection
  • ERP integration
  • Currency conversion
  • Billing & invoicing
  • Data import/export
  • Sales tax management
  • Sales forecasting
  • Issue tracking
  • API
  • Role-based permissions
  • Asset lifecycle management
  • Business intelligence
  • Cash flow statement
  • Approval process control
  • Vacation tracking
  • Product data management
  • Customer service integration
  • Capacity monitoring
  • Contract management
  • Collaboration tools
  • Warehouse management
  • Inventory management
View All Features

Benefits

- Streamline mission critical business processes and free up the time and resources needed to accelerate growth, drive innovation, and remain competitive.
- Access real-time insights into key business performance indicators for a unified view of the organization and a single version of truth-- anywhere and any time.
- Built-in flexibility to scale up or down, spin off, and adopt new business models quickly and easily as your business grows.
- Improved business performance with real-time metrics and role-based dashboards.
- Accelerate your financial close while maintaining compliance with applicable accounting standards.
- Natively integrate our core business system with your customer-facing commerce system for a customizable, customer-specific, pixel perfect experience.