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ShipStation
4.6
(875)

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The Shipping Software with the Most 5-Star Reviews

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(56)

ShipStation Pricing, Features, Reviews and Alternatives

ShipStation product overview

Price starts from

9.99

Per month

Flat Rate

What is ShipStation?

As a multi-carrier, multi-channel shipping solution, ShipStation was designed to facilitate the shipping and fulfillment process for online retailers. Powering thousands of stores and processing millions of shipping labels per month, ShipStation is able to save merchants time and money by maximizing their shipping efficiencies. To accomplish this, ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set shipping preferences to each order based on what you've specified, processes and prints customized shipping labels and packing slips—up to 500 in a single batch—automatically updates each store with shipping status and tracking information. When the label is created, we automate all customer communication, and provides consolidated reporting for immediate viewing. All of this happens automatically, seamlessly, and in real time. For those looking to outsource some or all of their shipping operations, including picking, packing, shipping and customer service, check out our integration with Fulfillment by Amazon!

Key benefits of using ShipStation

ShipStation is completely web-based, offers a 30-day FREE trial and includes a FREE USPS Postage account. Our highest priority is always about maximizing the customer experience. Whether it be ShipStation's friendly user-interface, rich and robust features set, time-saving tools, or exceptional seller support, ShipStation strives to deliver the highest quality shipping product and service available on the market today. Check out what others have said about ShipStation by visiting our stories page! (Or read the reviews below.)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Chat
Knowledge Base

Training options

Webinars
In Person
Documentation
Live Online
Videos

ShipStation pricing information

Value for money

4.5

/5

875

Starting from

9.99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ShipStation features

Functionality

4.5

/5

875

Total features

71

12 categories

Most valued features by users

Alerts/Notifications
Third Party Integrations
Reporting/Analytics
API
Data Import/Export
Real Time Data
Workflow Management
Mobile Access

ShipStation users reviews

Overall Rating

4.6

/5

875

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.94/10
Rating distribution

5

4

3

2

1

660

161

23

12

19

Pros
Great integration with the main shipping service to speed up activities of ship management. It provides an easy access to key information needed to choose the best option.
ShipStation is a great solution and is something I would recommend to anyone running an e-commerce store requiring orders to be shipped out.
I am not tech savvy and I have watched the videos & was able to set it up. I mail out wreaths and when I saved almost $20 on my first shipment 📦 and was so excited.
Cons
Unethical billing (we were double billed and they will not refund the full amount). Will only partially refund payments that were their error.
Have lost customers time and money and the most frustrating part there is no one you can communicate with. They advertise how great this product is. maybe for others but not for me.
I removed some starts because Shipstation does not work well for users with a large number of product variations. This is because the Product page displays a MINIMUM of 100 products per page.

Overall rating contenders

JR
AvatarImg

Jen R.

CEO

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

Look elsewhere.

Reviewed 2 years ago

Transcript

Jen: Hi, my name is Jen. I'm a cosmetic formulator. I give ShipStation a rating of four out of five,...

AS
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Austin S.

Property Manager

Real Estate, 1-10 employees

Review source

Overall Rating

We save thousands of dollars every month and hours in time with shipstation

Reviewed 2 years ago

Transcript

Austin: Hi, my name's Austin, and I'm an operations manager. I rate ShipStation five stars out of five....

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Ryan S.

Computer Software, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing Software, Great Support. Would Highly Recommend.

Reviewed 7 years ago

Shipstation tracks packages, manages inventory, labels, and shipping. integrates easily with many different platforms (eBay, Amazon, Shopify, Etsy, ETC.) Ship station can also automate most client communications including eBay feedback, email marketing, messages, and much more. It's like having a custom built CRM that was specifically design for ecommerce / marketplace sellers. It's not something you HAVE to have; almost everything it does can be done manually. Trust me when I say that once you do use it,- you will wonder how you ever lived without it.

Pros

- Customer service is awesome (live chat, phone, email, etc) You're also assigned your own dedicated representative that learns your business model & account. Helpful since they will learn your account over time with you. - It's inexpensive compared to similar software. - This a pro AND a con (see below) but you also get a free stamps.com account with Shipstation. In reality its stamps.com that handles your USPS labels (that includes billing for shipping). - The software just works. It does it's job and it does it extremely well.

Cons

- Don't get why PayPal isn't offered as payment source to ship labels / pay monthly fees. (I ended up just getting paypal business debit card) - Wish they revamped the pricing structure. If your selling 500-600 avg. each month. Your being charged the same each month for someone that sells 1400-1500 products. Seems to me a pricing structure: 100 / 250 / 500 / 1000 / 2000 / 5000 would make more sense...

it
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irina t.

Consumer Goods, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Shipping Software To Beat All Shipping Softwares

Reviewed 2 years ago

Love at first sight. Everything from the easy of customizing the packing slip, email confirmation and delivery emails. The fact that it integrates with almost every platform - and even if it doesn't you can custom code your own store with their open API. Really, a fantastic piece of work.

Pros

What I liked the most was how easy it is to set up and get going It has a great UI that's extremely easy to use daily. Automations make daily life easier and rate preview is a godsend. I can go on.....

Cons

The least that I like about this software is that they HAVE the ability to suggest features and updates, however, I don't really see too many of them actually be implemented. Now, that's not saying they don't implement any - but there are some pretty important ones that have a ton of upvotes that tech devs have said would be relatively easy to do, but they don't. Maybe there is something I just don't know...

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Jordan T.

Apparel & Fashion, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Put your money and time somewhere else!

Reviewed 3 months ago

I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.

Pros

When we implemented it, it was a big step up from ShippingEasy in terms of feature set and ease of use.

Cons

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

NS
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Ndamulelo S.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Best and affordable online Shipper

Reviewed 4 months ago
Pros

ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped

Cons

They are very friendly and fast to work with customers

RC
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Ronald C.

Arts and Crafts, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shipstation Changed My Life

Reviewed 4 years ago

We started with shipstation when our small online shop was shipping well under 100 items a month. I'd tried a few other softwares, and none of them compared. Now, our business has grown many, many times over, and shipstation has scaled with us without a hitch. It's incredibly easy to use, integrates wonderfully with our online storefront, ebay, etc... I've recommended it to many, many people over the years, and I really can't imagine running my business without it!

Pros

Ease of use and feature richness. We had tried a couple of other shipping systems for our online shop, and none were as intuitive and user friendly as Shipstation. We were able to get up and running very quickly when we first started, and now, many years later, I've learned much of the the deep functionality that lays beneath the simple surface.

Cons

I had to think a while, but I do with the dashboard reporting was a bit clearer and easier to read. There are a couple of widgets on there that I have still to figure out quite how to read.

ShipStation FAQs

Q. What type of pricing plans does ShipStation offer?

ShipStation has the following pricing plans:
Starting from: $9.99/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of ShipStation?

ShipStation has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does ShipStation support?

ShipStation supports the following languages:
English

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Q. Does ShipStation support mobile devices?

ShipStation supports the following devices:
Android, iPad, iPhone

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Q. Does ShipStation offer an API?

Yes, ShipStation has an API available for use.

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Q. What other apps does ShipStation integrate with?

ShipStation integrates with the following applications:
Adobe Commerce, WooCommerce, PayPal, PrestaShop, Zapier, SureDone, Square Point of Sale, Shift4Shop, Freestyle Solutions, Shipwire, Brightpearl, Sellbrite, CS-Cart Store Builder, Squarespace, Quickbooks Online, Stitch Labs, QuickBooks eCommerce, Mailchimp, Volusion, Xero, Scout, Finale Inventory, BigCommerce, Shopify

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Q. What level of support does ShipStation offer?

ShipStation offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base

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Related categories