ShipStation Pricing, Features, Reviews & Comparison of Alternatives

ShipStation

The Shipping Software with the Most 5-Star Reviews

4.7/5 (720 reviews)

ShipStation overview

What is ShipStation?

As a multi-carrier, multi-channel shipping solution, ShipStation was designed to facilitate the shipping and fulfillment process for online retailers. Powering thousands of stores and processing millions of shipping labels per month, ShipStation is able to save merchants time and money by maximizing their shipping efficiencies. To accomplish this, ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set shipping preferences to each order based on what you've specified, processes and prints customized shipping labels and packing slips—up to 500 in a single batch—automatically updates each store with shipping status and tracking information. When the label is created, we automate all customer communication, and provides consolidated reporting for immediate viewing. All of this happens automatically, seamlessly, and in real time. For those looking to outsource some or all of their shipping operations, including picking, packing, shipping and customer service, check out our integration with Fulfillment by Amazon!

Pricing

Starting from
$9/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
ShipStation screenshot: ShipStation Orders Grid w/ Order SidebarUgmonk | ShipStation + Shopify StoryShipStation screenshot: ShipStation Shipment Batches PageShipStation screenshot: ShipStation Insights DashboardsShipStation screenshot: ShipStation Insights DashboardsShipStation screenshot: ShipStation Shipping Rate CalculatorShipStation screenshot: ShipStation Batch Label Creation

ShipStation user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.6
  4.5
David K Addison

Test your shipping software - they're not all made the same

Used daily for 1-2 years
Reviewed 2018-03-15
Review Source: Capterra

I moved from Stamps.com and cut my shipping and customer service time by 80%. I adopted this software at ~15 packages per day because it was more expensive than Stamps.com. Bad move!!! Pay extra for ShipStation from the start.

Pros
I've used ShipStation, ShippingEasy, ShipWorks, Stamps.com, Ordoro, and SolidCommerce with a few clients. My two favorite are ShipStation and ShippingEasy. They both have different strengths - sweat the small stuff because it really makes a difference if you're shipping 200+ packages a day. It's worth using two or more systems and then picking the best. The time spent is worth the effort. I use ShipStation for managing the shipping and customer service from my website, Amazon, Walmart, Jet, Ebay, and Etsy. The application is rock solid. Creating manual orders is simple, as is importing orders and combining shipments. I like that I can place orders on hold and setup future shipments. Other vendors like ShippingEasy cannot do this (yet). We get a fair number or orders that have a bad address and we're able to put orders on hold until we hear back from the customer. This shipping rules and kitting options are fairly robust. It is easy to identify return customers (this is something not done well by other platforms). The UI is very buttoned-up. ShipStation also has a superior "Search Customers" function that will search on 3 and 4 part names, city, state... Some of the other vendors fail here. Having good search reduces customer service time.

Cons
There are some things that ShippingEasy does better - e.g. they're a single page application and that means that the interface is super fast. ShipStation is slower as you mover around in the interface. I wish that ShipStation could manage my inventory across marketplaces and I'm in love with how some of the other vendors solicit reviews using marketing/email automation. I hope someday that vendors like ShipStation will also connect to Auth.net or Stripe.com so that we can Auth and Settle New Manual Orders. It takes a bit longer to learn ShipStation but if you're running a larger/complicated business you'll come to appreciate the power that comes with the complexity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ronald Cooney

Shipstation Changed My Life

Used daily for 2+ years
Reviewed 2019-12-23
Review Source: Capterra

We started with shipstation when our small online shop was shipping well under 100 items a month. I'd tried a few other softwares, and none of them compared. Now, our business has grown many, many times over, and shipstation has scaled with us without a hitch. It's incredibly easy to use, integrates wonderfully with our online storefront, ebay, etc... I've recommended it to many, many people over the years, and I really can't imagine running my business without it!

Pros
Ease of use and feature richness. We had tried a couple of other shipping systems for our online shop, and none were as intuitive and user friendly as Shipstation. We were able to get up and running very quickly when we first started, and now, many years later, I've learned much of the the deep functionality that lays beneath the simple surface.

Cons
I had to think a while, but I do with the dashboard reporting was a bit clearer and easier to read. There are a couple of widgets on there that I have still to figure out quite how to read.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Steve Johnson

Tremendous asset for customers and businesses alike

Used daily for 2+ years
Reviewed 2021-02-04
Review Source: Capterra

Smooth integration and roll-out. After all the applicable data is in, things have been running smoothly since. Very happy with how this works for our business!

Pros
Shipstation is able to connect directly with my eCommerce site and makes getting packages out the door a breeze. As long as you take the time to setup the parameters, there is rarely, if ever, an issue. My customers get an automatic email with the tracking information (that is on a branded page...not the carrier's page!) and we get emails letting us know that the item has been delivered safely. Its such a time saver and everything comes through looking incredibly professional. Small to medium sized operations will benefit greatly from this.

Cons
The only critique I have is that we are not able to effectively communicate the (actual) added cost of insurance and/or delivery confirmation from our eCommerce software to ShipStation. We get around this by adding a percentage handling amount onto higher value items so that we're not losing money on the shipping cost for these pieces of merchandise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bryan Costa

Shipstation is great software for the price, but it has its limitations

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

Shipstation is great, but as you scale out your business you will most likely need to move to a more robust WMS. For many start up companies that do not have a lot of inventory or a high volume of SKU's, Shipstation will provide a powerful tool that can help speed up fulfillment and release many of the frustration of shipping product while not costing you huge amounts of money.

Pros
Shipstation is great for companies that are looking for a label printing solution for there shopping carts. Shipstation is able to handle high volumes of orders and allows for labels to be pre-printed, which can greatly increase the fulfillment time. There are pretty good filtering options that can lead to more efficiencies when printing that can save time with your fulfillment team. Shipstation integrates with many different platforms fairly seamlessly, which allows for more diversity in the ever growing number of platforms that are out there. They are also constantly adding new platforms that can integrated with. I think the fact that this software is user friendly and efficient in its design makes this software a worthwhile investment for those that need a better shipping solution.

Cons
The issues that we have run into with this software as we have scaled to processing over 3000 shipments a day are too many holes which can cause many opportunities for errors, processing speeds, and lack of flexibility. When you are processing up to 3000 orders a day problems flesh themselves out quickly. One issue that has arisen is the inability to hold people accountable when errors occur. For example, since the labels are pre-printed there is not a simple to way to know who misshiped an order when it is sent incorrectly to a customer. On top of that, since the labels are pre-print there is no way to verify through software on the outbound that a shipment is correct. You have to trust that your team is packing order correctly, which is guaranteed to cause problems regardless. There is also the possibility that labels can be double printed or not printed at all since labels are processed and then a PDF is created to print orders. This has been costly for us an multiple occasions, which is hardly preventable no matter who you have printing. Due to the fact that Shipstation is cloud based this can cause issues with processing speeds. We have seen hang ups (especially on Mondays) that cause the whole team to be slowed down due. The other issue with cloud based system is the lack of flexibility for Shipstation to be customized to how you would like it. If changes are made they have to be made globally, which can take a while or just simply cannot happen altogether.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nick Jones

Making Life Easy

Used daily for 6-12 months
Reviewed 2021-01-09
Review Source: Capterra

We are very happy with the software we just wish the integration with Lightspeed POS was a little better.

Pros
We have two small retail stores with most of our owners and employees' time dedicated to servicing those in-store customers and providing great experiences for everyone who walks through the door. Shipstation allowed us to open up our online store and divert minimal time to fulfilling the rush of orders we received from our website. During the Covid 19 Pandemic this website with the Shipstation software helped us to keep the doors open.

Cons
Integration with our Point of Sale Solution is not perfect and could be improved significantly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ShipStation pricing

Starting from
$9/month
Pricing options
Subscription
Free trial
View Pricing Plans

No matter what ShipStation plan you choose, you’ll get USPS postage accounts, the ability to link up your own UPS, FedEx, DHL, and other carrier accounts, fantastical customer support, access to import your chosen sales channel’s orders, automation rules, and a crazy amount of time savings from all our features.

All our plans come with a free all-access 30-day Trial! Try out the app today to see how we can work for you.

ShipStation features

API
Auditing
Inventory Management
Real Time Data
Third Party Integration
Workflow Management

Activity Dashboard (692 other apps)
Activity Tracking (367 other apps)
Audit Trail (370 other apps)
Automatic Notifications (566 other apps)
Billing & Invoicing (341 other apps)
Compliance Management (463 other apps)
Customizable Reporting (456 other apps)
Data Import/Export (431 other apps)
Document Management (408 other apps)
Document Storage (356 other apps)
Inventory Tracking (384 other apps)
Monitoring (352 other apps)
Real Time Reporting (334 other apps)
Reporting & Statistics (663 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ShipStation

Key features of ShipStation

  • Let Amazon lighten your fulfillment with our FBA integration
  • Support for thermal & desktop printers
  • Consolidated view of all orders from all stores
  • Print directly to any printer
  • Automate your shipping with hierarchical rules
  • Branded shipping labels / packing slips
  • Print labels and packing slips in batch, up to 500 at a time
  • Pre-filled international customs forms
  • Combine and split orders
  • Multiple warehouses / locations
  • View product images for increased packing accuracy
  • User auditing and permissions management
  • Establish product specific shipment settings
  • Generate USPS SCAN Forms for better tracking
  • Order status and tracking info
  • Customized email confirmations
  • Tracking numbers
  • Returns portal
  • Business tools and workflows
  • Customize views & build filters
  • Compare prices with real-time rate information
  • Send restock reminder email & fulfill from other warehouses
  • See all orders and get new order alerts
  • Display product photos on packing slips
  • Scan a barcode
  • Coupons and promotional offers
  • Third party integrations
  • Connect selling channels, carriers, and integration tools
View All Features

Benefits

ShipStation is completely web-based, offers a 30-day FREE trial and includes a FREE USPS Postage account. Our highest priority is always about maximizing the customer experience. Whether it be ShipStation's friendly user-interface, rich and robust features set, time-saving tools, or exceptional seller support, ShipStation strives to deliver the highest quality shipping product and service available on the market today. Check out what others have said about ShipStation by visiting our stories page! (Or read the reviews below.)