App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ShipStation Logo

The Shipping Software with the Most 5-Star Reviews

Last updated: December 2024

visit website

ShipStation - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is ShipStation?

As a multi-carrier, multi-channel shipping solution, ShipStation was designed to facilitate the shipping and fulfillment process for online retailers. Powering thousands of stores and processing millions of shipping labels per month, ShipStation is able to save merchants time and money by maximizing their shipping efficiencies. To accomplish this, ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set shipping preferences to each order based on what you've specified, processes and prints customized shipping labels and packing slips—up to 500 in a single batch—automatically updates each store with shipping status and tracking information. When the label is created, we automate all customer communication, and provides consolidated reporting for immediate viewing. All of this happens automatically, seamlessly, and in real time. For those looking to outsource some or all of their shipping operations, including picking, packing, shipping and customer service, check out our integration with Fulfillment by Amazon!

Benefits of using ShipStation

ShipStation is completely web-based, offers a 30-day FREE trial and includes a FREE USPS Postage account. Our highest priority is always about maximizing the customer experience. Whether it be ShipStation's friendly user-interface, rich and robust features set, time-saving tools, or exceptional seller support, ShipStation strives to deliver the highest quality shipping product and service available on the market today. Check out what others have said about ShipStation by visiting our stories page! (Or read the reviews below.)

Starting from

9.99

Per month

start trial
view pricing plans
book a demo

ShipStation's key features

GetApp's analysis of 69 verified user reviews collected between July 2021 and October 2024 identified ShipStation's most critical features and how it performs according to users.

Features

4.5

/5

926

Ease of use

4.5

/5

926

Shipping Labels

Reviewers appreciate ShipStation's shipping labels feature. They report it is easy to print labels from various carriers, including international sales. Users find it seamless to switch between different printers and highlight the integration with PayPal. They mention the ease of creating and maintaining domestic labels, though some note occasional integration issues with carriers. Users also value the time saved by not needing to visit the post office and the straightforward interface for generating labels. Of the 32 ShipStation users who gave detailed accounts of their use of Shipping Labels, 97% rated this feature as important or highly important.


Label Printing

Users find ShipStation's label printing straightforward and efficient. They appreciate the ability to print labels for various carriers and the option to reprint or void labels if needed. Reviewers mention the compatibility with most printers and the ease of printing labels immediately upon purchase. They also highlight the high print quality and customizable label options. Some users report occasional issues with printer recognition, but overall, they find the process smooth and time-saving. Of the 25 ShipStation users who gave detailed accounts of their use of Label Printing, 96% rated this feature as important or highly important.


Parcel Shipping

Reviewers indicate that ShipStation simplifies parcel shipping by offering various shipping options and integrations. They appreciate the ease of scheduling pickups and the ability to choose from different shippers. Users highlight the seamless integration with carrier services and the convenience of processing orders from multiple regions. They also mention the competitive shipping rates and the organized handling of parcels. Some users note the need for better tracking options for lost packages. Of the 20 ShipStation users who gave detailed accounts of their use of Parcel Shipping, 90% rated this feature as important or highly important.


Shipping Services Integration

Users value ShipStation's shipping services integration, noting its ability to connect with multiple shippers like Stamps, DHL, and UPS. They appreciate the ease of comparing rates and the convenience of using PayPal for shipping. Reviewers mention the integration with their tech stack and the automated updates for orders. Some users report occasional issues with international tax verification and customer service, but overall, they find the integration helpful for managing shipments. Of the 16 ShipStation users who gave detailed accounts of their use of Shipping Services Integration, 88% rated this feature as important or highly important.


Shipment Price Calculation

Reviewers appreciate ShipStation's shipment price calculation feature. They find it easy to input dimensions and weights to get accurate price calculations. Users highlight the integration with Cin7 and Shopify and the ability to compare prices from different carriers. They mention the importance of finding the lowest price and the helpfulness of seeing estimated costs before shipping. Some users note the need for better options for multiple cartons, but overall, they find the calculations reliable. Of the 30 ShipStation users who gave detailed accounts of their use of Shipment Price Calculation, 87% rated this feature as important or highly important.


Shipment Tracking

Users report that ShipStation's shipment tracking is highly valuable. They appreciate the automatic updates and notifications sent to customers, as well as the ability to track packages in real-time. Reviewers highlight the integration with their CMS and the ease of tracking multiple packages. They mention the importance of providing tracking numbers and the convenience of having all tracking information in one place. Some users note occasional issues with USPS tracking, but overall, they find the tracking capability efficient. Of the 26 ShipStation users who gave detailed accounts of their use of Shipment Tracking, 81% rated this feature as important or highly important.


All ShipStation features

Order Fulfillment
Customer Database
Cost Tracking
For eCommerce
Reporting/Analytics
Barcode/Ticket Scanning
Reorder Management
Forecasting
Ground Shipping
Inventory Auditing
Inventory Optimization
Item Management
Routing
Shipping Management
Status Tracking
Website Integration
Order Entry
Order Management
Order Tracking
API
Third-Party Integrations
Package Tracking
Delivery Tracking
Data Import/Export
Inventory Control
Inventory Tracking
Product Identification
eCommerce Management
Alerts/Notifications
Real-Time Data
Search/Filter
Returns Management
Warehouse Management
3PL Management
Multi-Location
Purchase Order Management
Inventory Management
Sales Forecasting
Retail Inventory Management
Scheduling
Special Order Management
Stock Management
Template Management
Transportation Management
Vendor Managed Inventory
Recurring Orders
Workflow Management
Access Controls/Permissions
Accounting
Accounting Integration
Audit Management
Barcode Recognition
Carrier Management
Catalog Management
Customizable Branding
Customizable Templates
Delivery Management
Distribution Management
Email Templates
For Small Businesses
Labeling
Manufacturing Inventory Management
Mobile Access
Mobile Alerts
Multi-Channel Management
Order Processing
Product Data Management
QuickBooks Integration
Real Time Comparisons

ShipStation awards

ShipStation alternatives

ShipStation logo
4.6
(926)
visit website

Starting from

9.99

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
NetSuite logo
4.2
(1.6K)
visit website

Starting from

ic-pricetag

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zoho Inventory logo
4.5
(395)
visit website

Starting from

39

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Finale Inventory logo
4.7
(214)
visit website

Starting from

99

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

ShipStation pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range
start trial
view pricing plans

Value for money

4.5

/5

926

Starting from

9.99

Per month

Flat Rate

ShipStation support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Chat
Knowledge Base

Training options

Webinars
In Person
Documentation
Live Online
Videos

ShipStation reviews

Overall rating

4.6

/5

926

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

689

172

25

17

23

Pros
Great integration with the main shipping service to speed up activities of ship management. It provides an easy access to key information needed to choose the best option.
ShipStation is a great solution and is something I would recommend to anyone running an e-commerce store requiring orders to be shipped out.
I am not tech savvy and I have watched the videos & was able to set it up. I mail out wreaths and when I saved almost $20 on my first shipment 📦 and was so excited.
Cons
Unethical billing (we were double billed and they will not refund the full amount). Will only partially refund payments that were their error.
Have lost customers time and money and the most frustrating part there is no one you can communicate with. They advertise how great this product is. maybe for others but not for me.
I removed some starts because Shipstation does not work well for users with a large number of product variations. This is because the Product page displays a MINIMUM of 100 products per page.

ShipStation FAQs

Q. What type of pricing plans does ShipStation offer?

ShipStation has the following pricing plans:
Starting from: $9.99/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of ShipStation?

ShipStation has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ShipStation support?

ShipStation supports the following languages:
English


Q. Does ShipStation support mobile devices?

ShipStation supports the following devices:
Android, iPad, iPhone


Q. Does ShipStation offer an API?

Yes, ShipStation has an API available for use.


Q. What other apps does ShipStation integrate with?

ShipStation integrates with the following applications:
Adobe Commerce, WooCommerce, PayPal, PrestaShop, Zapier, SureDone, Square Point of Sale, Shift4Shop, Freestyle Solutions, Shipwire, Brightpearl, Sellbrite, CS-Cart Store Builder, Squarespace, QuickBooks Online, Stitch Labs, Mailchimp, Volusion, Xero, Scout APM, Finale Inventory, BigCommerce, Shopify


Q. What level of support does ShipStation offer?

ShipStation offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base

Related categories