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ShipStation Pricing, Features, Reviews and Alternatives

ShipStation product overview

Price starts from

9

Per month

Flat Rate

What is ShipStation?

As a multi-carrier, multi-channel shipping solution, ShipStation was designed to facilitate the shipping and fulfillment process for online retailers. Powering thousands of stores and processing millions of shipping labels per month, ShipStation is able to save merchants time and money by maximizing their shipping efficiencies. To accomplish this, ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set shipping preferences to each order based on what you've specified, processes and prints customized shipping labels and packing slips—up to 500 in a single batch—automatically updates each store with shipping status and tracking information. When the label is created, we automate all customer communication, and provides consolidated reporting for immediate viewing. All of this happens automatically, seamlessly, and in real time. For those looking to outsource some or all of their shipping operations, including picking, packing, shipping and customer service, check out our integration with Fulfillment by Amazon!

Key benefits of using ShipStation

ShipStation is completely web-based, offers a 30-day FREE trial and includes a FREE USPS Postage account. Our highest priority is always about maximizing the customer experience. Whether it be ShipStation's friendly user-interface, rich and robust features set, time-saving tools, or exceptional seller support, ShipStation strives to deliver the highest quality shipping product and service available on the market today. Check out what others have said about ShipStation by visiting our stories page! (Or read the reviews below.)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Chat
Knowledge Base

Training options

Webinars
In Person
Documentation
Live Online
Videos

ShipStation pricing information

Value for money

4.6

/5

780

Starting from

9

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ShipStation features

Functionality

4.5

/5

780

Total features

73

11 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
API
Third Party Integrations
Workflow Management
Data Import/Export
Inventory Management
Real Time Data

Functionality contenders

ShipStation users reviews

Overall Rating

4.7

/5

780

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.02/10
Rating distribution

5

4

3

2

1

597

138

20

10

15

Pros
Great integration with the main shipping service to speed up activities of ship management. It provides an easy access to key information needed to choose the best option.

HW

Henry W.

ShipStation is a great solution and is something I would recommend to anyone running an e-commerce store requiring orders to be shipped out.
AvatarImg

Akande D.

I am not tech savvy and I have watched the videos & was able to set it up. I mail out wreaths and when I saved almost $20 on my first shipment 📦 and was so excited.

TH

Tammy H.

Cons
Unethical billing (we were double billed and they will not refund the full amount). Will only partially refund payments that were their error.

BB

Benjamin B.

Have lost customers time and money and the most frustrating part there is no one you can communicate with. They advertise how great this product is. maybe for others but not for me.

AK

Assad K.

I removed some starts because Shipstation does not work well for users with a large number of product variations. This is because the Product page displays a MINIMUM of 100 products per page.

DS

David S.

Overall rating contenders

Overall Rating

Look elsewhere.

Reviewed 5 months ago

Transcript

Jen: Hi, my name is Jen. I'm a cosmetic formulator. I give ShipStation a rating of four out of five,...

AS
AvatarImg

Austin S.

Property Manager

Real Estate, self-employed

Review source

Overall Rating

We save thousands of dollars every month and hours in time with shipstation

Reviewed 8 months ago

Transcript

Austin: Hi, my name's Austin, and I'm an operations manager. I rate ShipStation five stars out of five....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Software for Logistics Management

Reviewed a month ago

As mentioned, great software for logistics management. Default integrations might be improved.

Pros

It is very easy to use, user-friendly and it lets you create dummy carriers so that you can add tracking information for your own delivery service.

Cons

There are some missing features with default integrations, however, it is solved by custom integrations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ShipStation Is A Must for ANy Shopify Business Who Ships Product

Reviewed 14 days ago

ShipStation was easy to integrate and really simplifies the process. Great for companies of all sizes.

Pros

ShipStation makes it easy to complete and track a customers shipment and get the best price for that shipment.

Cons

Not much to not like....it does what it needs to do and it does it well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible/Nonexistent customer service

Reviewed a month ago

Poor

Pros

It was awful

Cons

NO customer service -It was awful - every time I tried to reach customer service, there was never an opportunity to speak with a live agent, - always leave an email and someone from our team will reach out to you in 2-3 days.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ShipStation Provides Everything Needed

Reviewed 4 months ago

ShipStation makes online order fulfillment easy. It imports all of your order and customer information into the software from most online selling platforms. It pulls the shipping information so all you have to do is confirm and ship. It is easy to customize your settings such as packing slips and messages to buyers. I love how it sends the tracking number back to the appropriate platform so that I don’t have to do that manually. The shipping prices are low and all shipping options are available. I highly recommend using this for order fulfillment.

Pros

I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory.

Cons

I would like the pricing to be based on volume not number of platforms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent shipping software for ecommerce businesses

Reviewed a month ago

Shipstation has been amazing at helping streamline our order processing and shipping. It has worked great despite the growth of business and has scaled seamlessly.

Pros

Easily track and ship orders from multiple channels. Ability to use your own shipping accounts with carriers or use Shipstation's negotiated rates. Filters, tags, notes, automations help streamline our shipping and order processing. The interface is user friendly and the rare times I've had an issue and had to contact support, my issues were resolved fairly quickly.

Cons

Shipstation recently forced all users to the new interface, which I'm not a fan of. But that's more from having used the software for years. With the move, it changed how some things are processed or handled.

ShipStation FAQs and common questions

Q. What type of pricing plans does ShipStation offer?

ShipStation has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of ShipStation?

ShipStation has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ShipStation support?

ShipStation supports the following languages:
English


Q. Does ShipStation support mobile devices?

ShipStation supports the following devices:
Android, iPad, iPhone


Q. Does ShipStation offer an API?

Yes, ShipStation has an API available for use.


Q. What other apps does ShipStation integrate with?

ShipStation integrates with the following applications:
Adobe Commerce, WooCommerce, PayPal, PrestaShop, Zapier, SureDone, Square Point of Sale, Shift4Shop, Freestyle Solutions, Shipwire, Brightpearl, Sellbrite, CS-Cart, Squarespace, Quickbooks Online, Stitch Labs, QuickBooks Commerce, Mailchimp, Volusion, Xero, Scout, Finale Inventory, BigCommerce, Shopify


Q. What level of support does ShipStation offer?

ShipStation offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base

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