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SmartFlow vs Instinct Science Comparison (2026)

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Good recommendations?

SmartFlow

Instinct Science

Overview

SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice.

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

154.95

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

4.9

238

217

Value for money

Ease of use

Features

Customer support

97%

would recommend this app

Pros

“The customization was moldable to our clinic's procedures.”

David J.

Practice Manager

Pros

“We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening”

Kelsey O.

RVT

“Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless. ”

Michelle W.

CEO

“The anesthesia charting for accurate monitoring, the whiteboard feature for inhospitality patient care, and the ability to put in orders and have them be math-checked to reduce potential incorrect dosing.”

Ares A.

RVT

Cons

Not enoughreviews yet

Cons

“Also occasionally, the lag time for the "tagged to" symbol to appear on a patient's chart is slow, so multiple coworkers have started to work on the same patient without realizing it.”

Megan M.

ICU and ECC CVT

“The rest of the PIMs is a little more clunky and the medical records sent to other hospitals are cluttered and a bit harder to interpret.”

Jonah W.

Veterinarian

“Toggling back and forth can cause some time delay when toggling between treatments to fill out discharges.”

Amber S.

Vetereinarian