Time To Pet vs Scout Comparison

The amount of time it saves me. Conservatively Scout software increases my capacity for pet care by 50%. Now when I finish pet care for the day I can make dinner and relax instead of catching up on paperwork and invoicing.

Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well.

The APP for Pet sitters should have the same options available as the desktop site. At the very least it would be helpful to bill clients from the app instead of having to login to the desktop site

Ease of use through the app for both walker and pet parent.

I wish there was an app for the administrator to be able to book, cancel, & modify on the fly instead of having to use the web only version.

I love the simplicity of the layout, for both the website and the app for owners/pet sitters. Everything is so easy to figure out, but if you ever need help, their support is incredible! I've had a few issues (of my own doing!) so far, but every time I've reached out to support, they've responded very quickly and in a friendly manner, not like most companies these days! Their apps are very user-friendly, for pet owners and sitters, and they offer all of the features that you could want for your pet sitting business. I couldn't be happier that I found out about them, since I'm switching from a pet sitting website to my own business, and Scout has made it so simple and pain-free!!

I wish that the camera was a little quicker for capturing those fast puppies, but I was told that they'd look into improving it.

Thanks for the great review, Nicole. We really appreciate it!

It's a breeze to use, customers love it, we enjoy it and it's not clunky or overly complicated. We love the payment automation!

We wish that it had in-app messaging and that we would see the service that we are providing on the main screen (mobile).

-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly

-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc.

It’s very easy to use and fairly easy to setup.

Setting up the payments with Braintree..

Amazing software right out of the box with an amazing and reactive support service 2nd to none. Your clients will think you’ve invested thousands in your custom pet up

There is nothing to not like about scouts software

The ability to schedule your team out for future visits and having an application where they can view their upcoming visits is extremely helpful.

The GPS tracking was off on some visits which would alarm clients. However that is something that is a variable that is beyond their scope.

Ability to book clients as well as invoice, bill, and assign employees all relatively easily. Gps tracked walks and pet report cards is a great selling point for my business and it’s all included with scout

Wish there was an easier way to make changes as an admin from my phone. The app is for employees or pet parents admin must pull up web app and make changes. Works flawlessly with my laptop though.

the ease of use with the app its quick and simple to create a profile and connect with a sitter.

the duration sitters take to respond. i would have hoped for a quicker responce time from the staff but that can't always be helped.

Very easy to use for both me and my clients. Puts my business on a similar level to large companies such as Wag by having map and report card features

Some app glitches including not showing scheduled appointments. I wish we could send videos to clients

The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Thanks for the feedback, Colton! Much appreciated! We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

Intuitive, comprehensive software for managing contacts, employees, billing and invoicing. The scheduling and invoicing features are excellent, and the automated payment processing saved me a tremendous amount of time.

The occasional bug with scheduling, but rare and to be expected with any software.

Aside from the ease-of-use, billing/payment features, and customization, the Scout app has kept us organized and efficient. It maintains a level of accountability for the walkers that could not be achieved without it.

I struggle to find anything that I would like to see improved. If something comes up, they are quick with a solution.

- Ease of use - Customized to my business with our logo and color scheme - NO EXTRA FEES! most other apps take a percentage of the sales. Scout has a flat fee, regardless of how much or how little you make a month. It makes it easy to budget.

- I wish they had a "chat" feature to directly communicate with our clients. The only way to communicate as of now is via email. - Their boarding/pet sitting process is a bit tedious, wish they had a way to adjust the booking and notifications to not overwhelm clients with tons of emails (an email is sent every day the dog boards)

Hi Enrique, thanks for the amazing review! We appreciate it. In-app chat and boarding/pet sitting enhancements are on our roadmap for this year

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No cons were added to this review

Thanks for the great feedback, Corinne! Appreciated!

Ease of usability was the most important factor for me when choosing a pet sitting software. I tried out many different platforms over the course of a year and Scout is simply the best. It's a very attractive platform and I hardly have clients asking me feature questions. It's designed with the user in mind. I found with other platforms that there were so many unnecessary functions offered that it made the process confusing and added a learning curve.

There are a few features that this software is lacking, HOWEVER, the awesome support staff is working on all of them. Scout is very receptive and responsive to feedback. Even though it is missing some minor features that I would use, I know they will take their time during development and do it the right way.

Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often...

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Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best.

I really like the email feature of Scout. I like how I can send certain emails to all my clients at the same time, or to certain ones as needed. The emails sent from Scout to my clients look very professional with my company colors and logo. I also love how you upload your service agreement and Scout keeps track of who signed / agreed and when. Unlike other pet service apps Scout allows you to write...

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There are a few features from Scout that I would like to see improve. It would be extremely helpful if there was a scout admin app so that we could approve / alter walks via an app rather than a link through safari. It would also be helpful to get push notifications on our phone for appointment requests in addition to receiving an email. I've also had trouble with the billing process. As the administrator...

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It’s so easy to use and my employees love it

It tends to crash from time to time but not very often

I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns: Pricing Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares...

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Easy check-in and check-out Easy invoicing User friendly

Nothing to report at this time. The software meets my expectations.

Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT.

No cons were added to this review

Thanks for the sparkling review, Esteban! I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!

Saving time, money, energy! Helpful responses, quick response time. Genuine staff that care about their customers! Easy billing, easy navigation, and greater transparency for all dog owners!

There are a few kinks that can be worked out, but they're currently working on updates. I wish I could confirm bookings through the app on my phone, rather than logging onto my computer. Likewise, I wish owners were able to book the same service and click multiple days (for those that are booking the same service each week, but on varying days ie. changing schedules).