Scout Pricing, Features, Reviews & Comparison of Alternatives

Scout

Dog walking and pet sitting solution

4.84/5 (61 reviews)

Scout overview

What is Scout?

Scout is a cloud-based solution designed to help pet sitting and dog walking businesses with appointment scheduling and billing. Key features include custom branding, location and time tracking, document management, employee performance assessments, lead generation, and notifications.

The application helps sitters maintain multiple pet profiles, track job progress, and capture photos during check-in/check-out. Managers can use the solution to create custom bills, automate payment processes for various modes, and generate invoices. Scout comes with a vault feature, which lets staff members archive, as well as share vaccination records with owners through a clickable link.

Scout integrates with third-party calendar applications such as iCal, Google Calendar, Outlook, and more. The platform enables pet owners to create bios and provide information such as animal behavior, routine, feeding time, and medications for the sitters. Clients can use the mobile app to schedule/cancel services, as well as receive details of activities via e-report cards at the end of the visit.
www.scoutforpets.com

Pricing

Starting from
$25/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Scout screenshot: Scout custom branding screenshotModern Dog Walking and Pet Sitting Software | ScoutScout screenshot: Scout visit report screenshotScout screenshot: Scout home alarm detection screenshotScout screenshot: Scout billing screenshot

Scout reviews

Excellent
51

Very good
10

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.8
  5.0
Brooke Jangiti

The best pet sitting software I previewed!

Used daily for 6-12 months
Reviewed 2020-07-25
Review Source: Capterra

Overall I would give Scout 100 gold stars if I could.

Pros
Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons
No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kimberley Ford

Scout was a great choice for my business

Used daily for less than 6 months
Reviewed 2019-11-26
Review Source: Capterra

Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.

Pros
Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do.

Cons
The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Camille Noldan

Needs some tweaking...

Used daily for less than 6 months
Reviewed 2019-05-27
Review Source: Capterra

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Pros
I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Cons
Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Response from PetMethod


Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:

Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.

Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.

Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.

Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kasey Hayes

Review of Scout

Used weekly for less than 6 months
Reviewed 2020-06-23
Review Source: Capterra

Pros
I really like the email feature of Scout. I like how I can send certain emails to all my clients at the same time, or to certain ones as needed. The emails sent from Scout to my clients look very professional with my company colors and logo. I also love how you upload your service agreement and Scout keeps track of who signed / agreed and when. Unlike other pet service apps Scout allows you to write notes for the owner throughout the service rather than only after the service has been completed, and we can upload multiple photos for the owner to view. I find the "file vault" feature of Scout to be extremely helpful by keeping important documents organized, and it is easy to upload documents into each client's profile. Customer service has always been quick to respond and eager to help or answer any questions.

Cons
There are a few features from Scout that I would like to see improve. It would be extremely helpful if there was a scout admin app so that we could approve / alter walks via an app rather than a link through safari. It would also be helpful to get push notifications on our phone for appointment requests in addition to receiving an email. I've also had trouble with the billing process. As the administrator I would like to see exactly what my client is going to be billed as soon as the service is scheduled. I would like to be able to bill them before the service is over because as a pet sitter I require 50% payment ahead of time for certain services. At a meet and greet a client also tried to input their payment information and kept getting an error message. I had to allow for an alternate payment method just so the client could sign into Scout and I could show them how to schedule an appointment, etc. One last suggestion would be to have a website that allows clients to make appoints because several older clients prefer to use a computer rather than a smart phone. As of right now those without smart phones have to contact the administrator via phone or email and the administrator has to go into Scout and create the appointment for the client.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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enrique marquez

Great app for pet services

Used daily for less than 6 months
Reviewed 2020-03-03
Review Source: Capterra

Pros
- Ease of use - Customized to my business with our logo and color scheme - NO EXTRA FEES! most other apps take a percentage of the sales. Scout has a flat fee, regardless of how much or how little you make a month. It makes it easy to budget.

Cons
- I wish they had a "chat" feature to directly communicate with our clients. The only way to communicate as of now is via email. - Their boarding/pet sitting process is a bit tedious, wish they had a way to adjust the booking and notifications to not overwhelm clients with tons of emails (an email is sent every day the dog boards)

Response from PetMethod


Hi Enrique, thanks for the amazing review! We appreciate it.

In-app chat and boarding/pet sitting enhancements are on our roadmap for this year

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scout pricing

Starting from
$25/month
Pricing options
Subscription
Free trial
View Pricing Plans

$25/month for up to 1 user. $15/month for each additional active user.
Annual subscription: $250
Contact Scout for more details.

Scout features

Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Document Management
Electronic Payments
Invoice Management
Reporting & Statistics

API (179 other apps)
Accounting Integration (103 other apps)
Activity Dashboard (175 other apps)
Customer Database (101 other apps)
Customizable Reporting (123 other apps)
Data Import/Export (120 other apps)
Inventory Management (140 other apps)
Inventory Tracking (108 other apps)
Quote Management (91 other apps)
Reminders (107 other apps)
Search Functionality (114 other apps)
Third Party Integration (142 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Scout

Key features of Scout

  • Customer Portal
  • GPS Check-in / Check-out
  • Key Management
  • Pet Profile
  • Recurring Appointments
  • Scheduling
  • Staff Management
View All Features