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Scout Logo

Scout

4.8
(88)

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Dog walking and pet sitting solution

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(2)

Scout Pricing, Features, Reviews and Alternatives

Scout product overview

Price starts from

25

Per month

Other

What is Scout?

Scout is a cloud-based solution designed to help pet sitting and dog walking businesses with appointment scheduling and billing. Key features include custom branding, location and time tracking, document management, employee performance assessments, lead generation, and notifications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat
24/7 (Live rep)

Training options

Webinars
Documentation
Live Online
Videos

Scout pricing information

Value for money

4.8

/5

88

Starting from

25

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Scout features

Functionality

4.6

/5

88

Total features

29

1 categories

Most valued features by users

Reporting & Statistics
Billing & Invoicing
Alerts/Notifications
Invoice Management
Electronic Payments
Scheduling
Calendar Management
Booking Management

Functionality contenders

Scout users reviews

Overall Rating

4.8

/5

88

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.48/10
Rating distribution

5

4

3

2

1

76

11

0

0

1

Pros
Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.
Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well.
It’s been very helpful in my startup pet care company, my clients seem happy and have enjoyed the freedom to book via an app.
Cons
Very little bad to say, they always listen to input.
I feel like the app is running my company, not the other way around. My staff dislikes the glitches, inability to log out, etc.
Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome App, FANTASTIC customer service

Reviewed 2 years ago

Overall, I love the app!

Pros

I absolutely love this app! It makes it so easy for my clients to request services, to charge my clients, and to get paid! They are always adding new features to the app as well, most recently they added the option to customize the app to have your business logo instead of Scout's, so cool! another great thing about this app is that the people behind the scenes are invested and their work and their...

Cons

I did take off one star for functionality, I wish I could have just been a half a star because it's not the biggest deal but sometimes when I go to check in a dog for a service and take the picture the app restarts and doesn't check in the dog and I have to wait for the app to restart reopen the client and then take the picture again and of course it always happens when the first picture was awesome! it's happened in the past and I told them and they definitely made it better, it doesn't happen every time but it still happens every now and then.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Software from and Awesome Team

Reviewed 2 years ago

This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations.

Pros

-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly

Cons

-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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scout - for dog walkers

Reviewed 2 months ago

Amazing experience and always get great feedback from my customers too.

Pros

Scout is super easy to use and all of my customers love it too - it allows me to keep up to date with my appointments and allows me to give a great report card at the end and allows me to upload pictures of the dogs for their owners. It is super easy to set up too. It keeps all of your invoices and allows customers to pay through the app!

Cons

There is nothing i dislike about the software!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Limited, buggy, poor & grumpy support

Reviewed a year ago

The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

Pros

Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Cons

Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often...

Vendor response

Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best pet sitting software I previewed!

Reviewed 2 years ago

Overall I would give Scout 100 gold stars if I could.

Pros

Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

Scout FAQs and common questions

Q. What type of pricing plans does Scout offer?

Scout has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Scout?

Scout has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Scout support?

Scout supports the following languages:
English


Q. Does Scout support mobile devices?

Scout supports the following devices:
Android, iPad, iPhone


Q. Does Scout offer an API?

No, Scout does not have an API available.


Q. What other apps does Scout integrate with?

Scout integrates with the following applications:
Microsoft Outlook, Google Calendar, Braintree


Q. What level of support does Scout offer?

Scout offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

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