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Scout Pricing, Features, Reviews and Alternatives

Scout product overview

Price starts from

$

25

/momonth
Per Feature

What is Scout?

Scout is a cloud-based solution designed to help pet sitting and dog walking businesses with appointment scheduling and billing. Key features include custom branding, location and time tracking, document management, employee performance assessments, lead generation, and notifications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat
24/7 (Live rep)

Training options

Webinars
Documentation
Live Online
Videos

Scout pricing information

Value for money

4.8

/5

83

Price starts from

$

25

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Scout features

Functionality

4.6

/5

83
Total Features29 1 categories

Most valued features by users

Reporting & Statistics
Billing & Invoicing
Alerts/Notifications
Invoice Management
Scheduling
Electronic Payments
Calendar Management
Booking Management

Functionality contenders

Scout users reviews

Overall rating

4.8

/5

83

Positive reviews

99%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.49/10
Rating distribution

5

4

3

2

1

72

10

0

0

1

Pros
It’s been very helpful in my startup pet care company, my clients seem happy and have enjoyed the freedom to book via an app.

CG

Christin G.

The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.

KG

Kerri G.

Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well.

AR

Ashley R.

Cons
Very little bad to say, they always listen to input.

Katie K.

I feel like the app is running my company, not the other way around. My staff dislikes the glitches, inability to log out, etc.

KD

Kara D.

Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

KC

Katie C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Awesome App, FANTASTIC customer service

Reviewed 9 months ago

Overall, I love the app!

Pros

I absolutely love this app! It makes it so easy for my clients to request services, to charge my clients, and to get paid! They are always adding new features to the app as well, most recently they added the option to customize the app to have your business logo instead of Scout's, so cool! another great thing about this app is that the people behind the scenes are invested and their work and their...

Cons

I did take off one star for functionality, I wish I could have just been a half a star because it's not the biggest deal but sometimes when I go to check in a dog for a service and take the picture the app restarts and doesn't check in the dog and I have to wait for the app to restart reopen the client and then take the picture again and of course it always happens when the first picture was awesome! it's happened in the past and I told them and they definitely made it better, it doesn't happen every time but it still happens every now and then.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Awesome Software from and Awesome Team

Reviewed 7 months ago

This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations.

Pros

-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly

Cons

-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent Software for Dog Walking/Pet Sitting

Reviewed a month ago

Scout has been an invaluable tool for managing my pet sitting and dog walking business from day one. The interface was easy to use for me, my employees and my clients. Trying to replicate Scout’s functionality manually or through a less integrated system would have been much more cumbersome and time consuming. The personal customer service from [SENSITIVE CONTENT] and the Scout team is exceptionally good.

Pros

Intuitive, comprehensive software for managing contacts, employees, billing and invoicing. The scheduling and invoicing features are excellent, and the automated payment processing saved me a tremendous amount of time.

Cons

The occasional bug with scheduling, but rare and to be expected with any software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Limited, buggy, poor & grumpy support

Reviewed a month ago

The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

Pros

Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Cons

Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often...

Vendor response

Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great app at a great price for pet care business

Reviewed 3 months ago

Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did.

Pros

The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!!

Cons

Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.

Scout FAQs and common questions

Scout has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available


Scout has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Scout supports the following languages:
English


Scout supports the following devices:
Android, iPhone, iPad


No, Scout does not have an API available.


Scout integrates with the following applications:
Microsoft Outlook, Google Calendar, Braintree


Scout offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

Most popular Scout comparisons

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