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TrustRadius
5
39
4
47
3
5
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Buyer intent software for vendors and purchasers
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TrustRadius - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
TrustRadius overview
What is TrustRadius?
TrustRadius is a buyer intent software designed to help businesses add product-related information and receive verified reviews from customers. The platform enables administrators to track customer views via Salesforce on a unified interface.
Managers can include products in multiple categories to attract prospects and improve engagement levels. TrustRadius allows buyers to add comments and share experiences about the listed software in real-time. Team members can also gain insights into ratings related to the products listed on a centralized dashboard.
TrustRadius lets customers compare multiple products and connect with vendors to purchase the offered items on a centralized dashboard.
TrustRadius’s user interface
TrustRadius pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.2
Ease of use
4.1
Customer support
4.0
Reviews sentiment
What do users say about TrustRadius?
It has a smaller user base which means fewer reviews for niche tools.
Select to learn more
Who uses TrustRadius?
Based on 91 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
TrustRadius's key features
Most critical features, based on insights from TrustRadius users:
All TrustRadius features
Features rating:
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TrustRadius integrations (1)
Integrations rated by users
We looked at 91 user reviews to identify which products are mentioned as TrustRadius integrations and how users feel about them.
Integration rating: 4.0 (1)
TrustRadius customer support
What do users say about TrustRadius customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of TrustRadius customer support.
A fair number of users find TrustRadius customer support active, responsive, and helpful in resolving queries and doubts.
A number of users report slow response times and vague or evasive answers from TrustRadius customer support.
Support options
To see what individual users say about TrustRadius's customer support, check out the review snippets below.
“The customer and technical support offered is appreciated.”
Surya n.
Campus ambassador
“Their customer support is terrible as they usually give vague responses.”
Jeffrey A.
Freelance Web Developer
“Sometimes Trustradius provides poor customer service.”
Kalyan P.
Back End Developer