WebSelfStorage Reviews

This software has enormous content and it's ease of use is refreshing. Their technical and administrative support is leaps and bounds above any other I have experienced. Support is available through live chat, phone support, or email support. I just needed assistance, and worked with [SENSITIVE CONTENT HIDDEN]. He, and all their support staff, make sure all you questions are answered, with no...

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There aren't many Cons. One item I would like to see changed is related to payment posting. First, you must know, the program is developed in a way for constant accountability. It also makes it difficult for a rouge employee to perform a task which could be seen as dishonest or fraudulent. You do not have the ability to pre-date a payment. All payments reflect the actual date it is entered. If...

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Hi Beverly, Thank you for the feedback on posting payments. We appreciate hearing from you and are glad we were able to help.

I am not a technological person. I'm just not into all of that stuff. I am into things that help things run smoother. I learn ways to operate things smoother and then operate them better. WebSelfStorage has helped me do that. The ins and out of all of it are pretty simple once you work with it a little bit. If there is something you are unsure of they have people that can help you operate through it.

I would like a way to work with someone a little more to help me further understand ways that could help me run all of my storage smoother. Now that I've been running it for almost 2 years I would like someone to work with me to help me in ways that I haven't figured out yet on my own. I'm sure this is possible but just haven't talked with anyone about it.

Thank you for your feedback! remove review Thank you for your post! Please contact us at 866-693-6683, option 1, option 2, and we can set you with a brief webinar to help and some quick tips!

There is very little to like about this software. The only advantages I found with it was the price and Uhaul will mail out your letters for the cost of a stamp. There are a few nice reports it can generate and its fairly easy to make a site map of your facility and that's about it.

First off you can only have ONE gate code per customer. so if you have a business that is storing with you and they want to have separate gate codes for each employee you can't or you have to make separate ghost units for every extra gate access code. Nowhere on the tenants account can you view how many days late they are. It only says Delinquent or in Lien. Uhaul should just stick to truck and trailer rental!!!!!!!!!!!!

Integration worked great with our business. Mainly I like that when I have a question I can call and get assistance. Recently[SENSITIVE CONTENT] was extremely patient and helpful with a concern we had with our business. We needed to separate Web Self Storage from our original one business to now two businesses. [SENSITIVE CONTENT] walked me through the process which helped me be able to assist my customers.

It is really pretty good and works well for us.

Thank you for your feedback on our team! Happy Renting! -CC

Love central billing the most easy to use, I am a uhaul dealer as well so transition was fairly easy

Haven’t ran into any issue yet that have made me not want to use

Thank you for the feedback! Happy Renting!- CC

The old webselfstorage version was very user friendly, I loved it! I was excited for the upgrade and new features… that was a bust. The best thing about it was the message board.

Customer service does not exist. If you do get a hold of someone wether through live chat or on the phone they have no idea how to help and just tell you they are working on it. I feel sorry for the techs because they get all of our complaints and can't even fix them. they should have tested this software with some small facilities before forcing the bigger ones into it. Now we have to deal with all...

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Finally compatible with Chrome Browser after 8 years of using them and having to use Windows Explorer.

Pretty much everything. The only improvement over the old software is the browser compatability with Chrome, not intuitive, move-ins are twice as slow. There conversion from the old system to the new was an absolute disaster. We sat on a chat session for 4 hours waiting for help so we could move someone in. We have used them for 8 years for the cost which is a third of the competition but you can only put up with mediocrity for so long at any cost, even free! Software runs slow because of the 15,000 outlets using it. Today is the 4th of the month, payments coming in but software has been down all morning. Can't wait to get our new software with StorEdge!

most reports

Support staff is grossly under staffed. 1+ hours to have an online chat answered is ridiculous!Staff for the business that you have not what you had.

Like the ability to call someone or online chat with them to help me with issues when they arise and they are always very helpful

Not being able to have full control over how rooms are listed and termed. I would like for my units to be described as temperature controlled rooms instead of climate controlled rooms and that is something that can’t be fixed. I would like to see the site map more user friendly like site links. When you move mouse over top of unit I wish the screen on the right would auto populate the customers info

No pros were added to this review

No cons were added to this review

The software is the backbone of how we run our storage & retail point of sale operation. It is intuitive and helps us operate our entire operation. I like the ease of use, the reporting for storage and the mapping features.

At times it does go down. The retail functionality could be more intuitive regarding the sale of retail merchandise. I feel the retail point of sale functionality and reports tools are very limiting.

Thank you David! We always appreciate hearing from our Affiliates. Please feel free to contact us directly with any feedback, we are happy to hear from you. Out toll free # is 1-866-693-6683 option 1.

I hate this software. There is literally nothing I like about it. It is not easy to use. It never works well. IT is never helpful and seldom seems to know what's going on. I've had issues that they've been working on fixing for over a year now.

Does not send reminders and IT has been "working on it" for over a year now. Unable to log into the system for an entire day on the 1st of the month with no email explanation, sat on hold with customer service for 30 minutes before giving up. IT is unable to help figure out why a new lease is generated every single time I take payment on a unit at one location but not the second. Among many other issues.

Hi Bret, I apologize for the error that occurred over the weekend and I understand your concerns. An Operations Coordinator will be reaching out to John and you today to check in on issues that you are experiencing with the lease agreement and payments.

There are no Pros to this software, customer service, and no way to negatively rate this WSS rewrite upgraded, HORRIFFIC PROGRAM. I honestly can not think of one good thing to say about this "rewrite" upgrade, except, they should have stayed with the original software. But, for the sake of being "trendy" and "looking updated, your business will suffer the consequences of complete failure. DO NOT WASTE YOUR TIME OR MONEY WITH WEBSELFSTORAGE!

From the time this software upgrade was implemented, it has been a disaster! No words can express my disappointment, frustration and anger with this upgrade with no option to decline. We have lost valuable information, the accounting is off so bad, and has and will cause countless man hours to decipher, because WSS online chat, and the helpline techs all have the same answer,..."I DON'T KNOW, I'LL HAVE TO SEND IT UPSTAIRS TO THE DESIGNER/PROGRAMMERS TO TRY TO FIGURE OUT". This software is a nightmare, not user friendly, and takes four times the effort to perform a task and four times printable! TOTAL WASTE OF TIME AND MONEY. The designer of this software must have gone to "special" school for the I DON'T KNOW.

Cost, Functionality, and ease of use! aa

I not being paid to use it. aaaaaaaaaaaa

It is so nice to hear your feedback Curtis! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

I like absolutely nothing about this. The new "upgrade" is a nightmare, Nothing works correctly and I don't believe anyone tested this before it was released! We are the beta testers and they are charging us to use it. I am sick of all the bugs and issues. Believe me nothing works correctly. It is even charging customers wrong. Wish I had changed programs before this upgrade was forced on us.

Absolutely everything is bad. Reports don't print right. The dashboard doesn't let you move in a new customer. You have to search by phone number first to see if they are a repeat customer and then it doesn't find them. This upgrade was a total disaster and it was forced on us.

If you are interested in purchasing this software, WAIT! The new update that is currently launched is useless. I am hoping the issues will all be fixed soon but until then, do not purchase this software.

I hope every single one of WebSelfStorage's tech team was fired. Nothing seems to work on this new update. Why did I spend the entire day today not even being able to login? How is a business supposed to make money when I can't even run a credit card payment? This is absolutely ridiculous. Fix the WHOLE issue stat or revert back to the old version.

Better than paper. Nothing positive to say.

I think this software was designed to make it as difficult and unpredictable as possible. I have experience with other self storage software and am quite tech savvy but WSS said they can report to Quick Books and after hours and hours (mostly on hold) the problems just got ignored.

Thank you for your feedback Thomas. I apologize for the delayed response. If you or anyone on your team would like to discuss issues specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. Our team is free to call and we are happy to help. Thank you for your continued support and for being a part of the U-Haul Self-Storage Affiliate Network. Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683

It is spot on and timely. The customer service is outstanding. Especially [SENSITIVE CONTENT] She is "spot on" with her technical knowledge and superb with speedy customer service.

A little difficult to familiarized myself as I am not a super technical person. But with the help of [SENSITIVE CONTENT], she makes the process easier.

ability to interface with payment processing. ability to create a multitude of reports easy to navigate great customer service

A few bugs with the launch of webselfstorage 2.0, but everything is back on track.

Thanks Rob! We always appreciate hearing from our Affiliates, thank you for your feedback!

Easy to access reports and drill down on customer ledger etc.

Does not completely interface with quickbooks used to before new platform. Customer support rude and answers rehearsed like "works as designed". Website advertises works with Quick Books and peachtree accounting software. Many hours now doing journal entries never had to do before.

The layout is refreshing but that's it..

Customers (that aren't on auto pay)that had credit cards stored in the old version did not merge over. Invoices get emailed in triplicate. Some invoices didn't even get emailed. The previous letters/invoices did not merge over. I'm scared to see what's going to happen with the accounting come the 1st of the month when rent is due!

It covers all of the basic bases for running a small self-storage business.

It's tied into Uhaul - so you're at their mercy.

I love the map that shows visually the status of each unit.

Emailing has been tricky with several not getting to the customer. The problem has been fixed

Not much. In every aspect it has made my job harder!

There are so many things. Mainly my numbers are not correct on my reports even now. We were changed over on 11/15/18. I and other managers have sat forever on chat, who knows nothing about the new program, and have called the Admin line multiple times only to be told that they will open a ticket and let me know when the problem is resolved. Never hear back from them. The webinar was no help at all! It is not eco friendly. Every report that needs to be printed is at least 3 pages and lord help you when you print a walk around report or cash drawer summery or management summary. We go through so much paper now. Pre-paid customers are still not correct, either. I could go on and on but I will stop here. This new program has kept me upset and stressed since the beginning.

Pricing is definitely a factor. Has all the features that is needed in the self storage business. Tenants receiving all information timely. Ease of use. [SENSITIVE CONTENT] is the best. She answers all my calls and is the most helpful. I have never called and been placed on hold. I reach her directly the first time always. When I don’t understand something in the program, she is very patient and walks me through. She may be the biggest reason for the fantastic reviews.

Some of the features are not as obvious. Once you know the system, they make sense. I am still learning but it is pretty easy.