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Xtime Logo

Xtime

The end-to-end technology solution for the ultimate service.

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Xtime Pricing, Features, Reviews and Alternatives

Xtime product overview

What is Xtime?

Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is?committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.?

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk

Xtime features

Functionality

4.5

/5

13

Total features

7

2 categories

Most valued features by users

Inventory Management
Reporting/Analytics
Appointment Management
Service Department
Maintenance Scheduling
Service History
For Automotive Dealerships

Functionality contenders

Xtime users reviews

Overall Rating

4.5

/5

13

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.46/10
Rating distribution

5

4

3

2

1

9

2

1

1

0

Pros
We love how easy the system is to use for our BDC team as well as our customers. Very happy with the support if we ever need help.
Xtime has an awesome training course that makes getting started with Xtime very easy. Their customer support team is very knowledgeable and always very fast and helpful with problem solving.
We are able to quickly identify areas for improvement and resolve customer concerns rapidly.
Cons
The setup is a little difficult and complicated.
As an employee, it was quite frustrating to have systems that worked be taken away to be replaced by something that kind of did the same job but not as well.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product!

Reviewed 2 months ago
Pros

Xtime is very user friendly, integrates with Vin Solution and Dealertrack. A must have for a busy service department!

Cons

Sometimes trying to customize capacities can be a bit tricky, but overall the product works great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product, fair price

Reviewed a year ago

Very positive

Pros

We love how easy the system is to use for our BDC team as well as our customers. Very happy with the support if we ever need help.

Cons

The "next" button is hard to see on some screens, so hopefully they fix this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Xtime wants to do everything.. If only they'd do it well.

Reviewed 2 years ago

While I understand why management wanted to consolidate operations to one platform, every program Xtime replaced was better than Xtime's version - and this even felt true when Xtime updated versions of their own system. As an employee, it was quite frustrating to have systems that worked be taken away to be replaced by something that kind of did the same job but not as well. I preferred to work with separate programs that focused on doing one thing effectively than one program that did everything but only passably, causing a lot of frustration and generating extra work to make up for the shortcomings along the way.

Pros

Customers like being able to make appointments online; Xtime aspires to have every automotive service need served by one platform, which SOUNDS like it would be great if they could iron out the problems; Xtime Classic was user-friendly until it was discontinued

Cons

Xtime scheduler is clunky - every time we had an issue, the solution to fix it would cause other issues to crop up instead; I went back and forth with support for over a year on multiple issues that were still unresolved when I stopped working in the related position; any time Xtime tries to roll out new functionality it instead causes myriad bugs to pop up in the existing operations so it feels like one step forward two steps back; Xtime support answers quickly but their ability to actually resolve issues seemed limited

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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so easy to use

Reviewed 3 months ago

I love being able to assist customers by booking their services if our team is busy. I loved how quick it was to learn, how easy it is to navigate and that after just a quick lesson I was up and running

Pros

I love how easily I 'picked up' xtime. I am the receptionist but help with service bookings when our service department is busy. One quick training session and I can easily book customers. It's extremely user friendly and is quick to learn

Cons

there is nothing I dislike - I find it easy to use and no bugs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Set Service Appointments w/ Ease!

Reviewed 6 months ago

Excellent product

Pros

Allows you to set service appointments easily! Tracks services being sold the most, tracks daily appointments and everything in between! The software even tracks how long it takes to book an appointment or even how many appointments certain users book a day! This software allows you include product pricing so if customers set these appointments from their device they know what to expect when coming in! This software also sends follow up and reminder messages to customers and users!

Cons

There are no cons when it comes to using XTime!

Xtime FAQs and common questions

Q. Who are the typical users of Xtime?

Xtime has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Xtime support?

Xtime supports the following languages:
English


Q. Does Xtime support mobile devices?

Xtime supports the following devices:
Android, iPad, iPhone


Q. Does Xtime offer an API?

No, Xtime does not have an API available.


Q. What level of support does Xtime offer?

Xtime offers the following support options:
Phone Support, Email/Help Desk

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