Xtime Pricing, Features, Reviews & Alternatives

Xtime

CRM and scheduling platform for automotive manufacturers

4.4/5 (5 reviews)

Xtime overview

What is Xtime?

Xtime is the leading cloud-based Customer Relationship Management (CRM) and scheduling platform for automotive manufacturers and automotive service departments.
Xtime’s product platform is unique within the industry and has repeatedly demonstrated its ability to transform service operations, increasing customer satisfaction while boosting dealer revenue and profitability.
www.dealertrack.com

Pricing

Value for money

Devices

Business size

S
M
L

Markets

United States

Supported languages

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Xtime screenshotServiceCRM™ by Xtime
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Xtime user reviews

Excellent
4

Very good
0
Average
0
Poor
1

Terrible
0
Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.6
  4.0
STEVE B.

Great product, fair price

Used daily for 2+ years
Reviewed 2021-03-23
Review Source: Capterra

Very positive

Pros
We love how easy the system is to use for our BDC team as well as our customers. Very happy with the support if we ever need help.

Cons
The "next" button is hard to see on some screens, so hopefully they fix this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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JENNA G.

CUSTOMER CONVIENCE

Used daily for 2+ years
Reviewed 2019-11-27
Review Source: Capterra

Pros
I LIKE THAT A CLIENT CAN GO ONLINE AND SCHEDULE WITH EASE ON THEIR OWN. IT ELIMNATES TIME ON THE PHONE. I LOVE HOW IT PULLS UP THE MAINTENANCE SCHEDULE.

Cons
I DO NOT LIKE HOW IT DOES NOT PUSH INTO OUR OTHER DMS, IF IT DID THAT IT WOULD BE PERFECT.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melissa N.

Xtime wants to do everything.. If only they'd do it well.

Used daily for 2+ years
Reviewed 2020-10-18
Review Source: Capterra

While I understand why management wanted to consolidate operations to one platform, every program Xtime replaced was better than Xtime's version - and this even felt true when Xtime updated versions of their own system. As an employee, it was quite frustrating to have systems that worked be taken away to be replaced by something that kind of did the same job but not as well. I preferred to work with separate programs that focused on doing one thing effectively than one program that did everything but only passably, causing a lot of frustration and generating extra work to make up for the shortcomings along the way.

Pros
Customers like being able to make appointments online; Xtime aspires to have every automotive service need served by one platform, which SOUNDS like it would be great if they could iron out the problems; Xtime Classic was user-friendly until it was discontinued

Cons
Xtime scheduler is clunky - every time we had an issue, the solution to fix it would cause other issues to crop up instead; I went back and forth with support for over a year on multiple issues that were still unresolved when I stopped working in the related position; any time Xtime tries to roll out new functionality it instead causes myriad bugs to pop up in the existing operations so it feels like one step forward two steps back; Xtime support answers quickly but their ability to actually resolve issues seemed limited

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Joe B.

The best in the business, but could use some improvements

Used daily for 2+ years
Reviewed 2021-03-22
Review Source: Capterra

Pros
Xtime allows our website visitors to schedule service. It does what it's supposed to do, and seems to be the most robust solution in the automotive space.

Cons
I would like to see more cutting edge technology, such as integration with Google Bookings

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Matthew I.

Great Scheduling Tool

Used weekly for 2+ years
Reviewed 2021-03-23
Review Source: Capterra

Pros
The scheduling tool is very easy to use and has several nice features.

Cons
The setup is a little difficult and complicated. It would be nice to have some labor operation integration with Reynolds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Xtime features

Inventory Management
Reporting/Analytics

API (237 other apps)
Access Controls/Permissions (160 other apps)
Activity Dashboard (264 other apps)
Activity Tracking (151 other apps)
Alerts/Notifications (231 other apps)
Billing & Invoicing (256 other apps)
Customer Database (159 other apps)
Customizable Reports (172 other apps)
Data Import/Export (214 other apps)
Document Management (211 other apps)
Electronic Payments (153 other apps)
Invoice Management (174 other apps)
Mobile Access (157 other apps)
Quotes/Estimates (167 other apps)
Reporting & Statistics (299 other apps)
Scheduling (186 other apps)
Search/Filter (200 other apps)
Third Party Integrations (217 other apps)

Videos and tutorials

Additional information for Xtime

Key features of Xtime

  • Online Scheduling
  • Call Center Scheduling
  • Dealership Scheduling
  • Service Marketing
  • Shop Management
  • Management Reporting
  • Certified DMS Integration
View All Features