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Xtime Pricing, Features, Reviews and Alternatives
Xtime product overview
What is Xtime?
Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is?committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.?
Typical customers
Platforms supported
Support options
Xtime features
Functionality
4.5
/5
13
Total features
7
2 categories
Most valued features by users
Functionality contenders
Xtime users reviews
Overall Rating
4.5
/5
13
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.46/10
9
2
1
1
0
Overall rating contenders
Stacy A.
Automotive, 11-50 employees
Used daily for 1-2 years
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Xtime is very user friendly, integrates with Vin Solution and Dealertrack. A must have for a busy service department!
Sometimes trying to customize capacities can be a bit tricky, but overall the product works great!
STEVE B.
Automotive, 201-500 employees
Used daily for 2+ years
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Very positive
We love how easy the system is to use for our BDC team as well as our customers. Very happy with the support if we ever need help.
The "next" button is hard to see on some screens, so hopefully they fix this.
Melissa N.
Automotive, 1,001-5,000 employees
Used daily for 2+ years
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While I understand why management wanted to consolidate operations to one platform, every program Xtime replaced was better than Xtime's version - and this even felt true when Xtime updated versions of their own system. As an employee, it was quite frustrating to have systems that worked be taken away to be replaced by something that kind of did the same job but not as well. I preferred to work with separate programs that focused on doing one thing effectively than one program that did everything but only passably, causing a lot of frustration and generating extra work to make up for the shortcomings along the way.
Customers like being able to make appointments online; Xtime aspires to have every automotive service need served by one platform, which SOUNDS like it would be great if they could iron out the problems; Xtime Classic was user-friendly until it was discontinued
Xtime scheduler is clunky - every time we had an issue, the solution to fix it would cause other issues to crop up instead; I went back and forth with support for over a year on multiple issues that were still unresolved when I stopped working in the related position; any time Xtime tries to roll out new functionality it instead causes myriad bugs to pop up in the existing operations so it feels like one step forward two steps back; Xtime support answers quickly but their ability to actually resolve issues seemed limited
Kellie S.
Automotive, 51-200 employees
Used daily for 2+ years
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I love being able to assist customers by booking their services if our team is busy. I loved how quick it was to learn, how easy it is to navigate and that after just a quick lesson I was up and running
I love how easily I 'picked up' xtime. I am the receptionist but help with service bookings when our service department is busy. One quick training session and I can easily book customers. It's extremely user friendly and is quick to learn
there is nothing I dislike - I find it easy to use and no bugs
Jordan T.
Automotive, 51-200 employees
Used daily for 2+ years
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Excellent product
Allows you to set service appointments easily! Tracks services being sold the most, tracks daily appointments and everything in between! The software even tracks how long it takes to book an appointment or even how many appointments certain users book a day! This software allows you include product pricing so if customers set these appointments from their device they know what to expect when coming in! This software also sends follow up and reminder messages to customers and users!
There are no cons when it comes to using XTime!
Xtime FAQs and common questions
Q. Who are the typical users of Xtime?
Xtime has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Xtime support?
Xtime supports the following languages:
English
Q. Does Xtime support mobile devices?
Xtime supports the following devices:
Android, iPad, iPhone
Q. Does Xtime offer an API?
No, Xtime does not have an API available.
Q. What level of support does Xtime offer?
Xtime offers the following support options:
Phone Support, Email/Help Desk
Common Xtime comparisons
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