Xtime Pricing, Features, Reviews & Alternatives

Pros
We love how easy the system is to use for our BDC team as well as our customers. Very happy with the support if we ever need help.

Cons
The "next" button is hard to see on some screens, so hopefully they fix this.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I LIKE THAT A CLIENT CAN GO ONLINE AND SCHEDULE WITH EASE ON THEIR OWN. IT ELIMNATES TIME ON THE PHONE. I LOVE HOW IT PULLS UP THE MAINTENANCE SCHEDULE.

Cons
I DO NOT LIKE HOW IT DOES NOT PUSH INTO OUR OTHER DMS, IF IT DID THAT IT WOULD BE PERFECT.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Customers like being able to make appointments online; Xtime aspires to have every automotive service need served by one platform, which SOUNDS like it would be great if they could iron out the problems; Xtime Classic was user-friendly until it was discontinued

Cons
Xtime scheduler is clunky - every time we had an issue, the solution to fix it would cause other issues to crop up instead; I went back and forth with support for over a year on multiple issues that were still unresolved when I stopped working in the related position; any time Xtime tries to roll out new functionality it instead causes myriad bugs to pop up in the existing operations so it feels like one step forward two steps back; Xtime support answers quickly but their ability to actually resolve issues seemed limited

Rating breakdown

Likelihood to recommend: 3/10

Pros
Xtime allows our website visitors to schedule service. It does what it's supposed to do, and seems to be the most robust solution in the automotive space.

Cons
I would like to see more cutting edge technology, such as integration with Google Bookings

Rating breakdown

Likelihood to recommend: 9/10

Pros
The scheduling tool is very easy to use and has several nice features.

Cons
The setup is a little difficult and complicated. It would be nice to have some labor operation integration with Reynolds.

Rating breakdown

Likelihood to recommend: 8/10