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ZenMaid vs ServiceWorks Comparison
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Overview
ZenMaid is the first and only marketing and scheduling automation software for maid services. We help over 100 owners every...
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
49
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
828
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I love it, and my team likes it as well. It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly.
They are constantly making improvements and working to make this the best maid service software on the market. We love how easy it is to use and the incredible support we get from their team.
I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software.
Christina J.
Owner
Pros
Sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
Nice and supportive people on the tech support. I do recommend getting Service Works for your work.
Cons
I hate the little circles with the tech's initials. We have many employees with very similar initials.
The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature.
Payroll has been an ongoing issue and I am beyond frustrated. There is a glitch and it takes me 3x as long and many reviews to get it right each week.
Cons
The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY.
Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers.
Key features
- Total features36
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Tracking
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Billing Portal
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Communication Management
- Communications Management
- Confirmations/Reminders
- Contact Database
- Contract/License Management
- Cost Database
- Cost Management
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Debit/Credit Card Processing
- Delivery Tracking
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Scheduling
- File Storage
- Financial Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Image Capture
- Import/Export Management
- Inspection Checklists
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Lot Tracking
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Time Tracking
- Monitoring
- Multi-Language
- Multi-Location
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Order Entry
- Order Management
- Order Tracking
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Picking & Routing
- Preventive Maintenance
- Project Billing
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Reminders
- Repair Management
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Route Optimization
- Routing
- SMS Messaging
- Sales Order Management
- Sales Reports
- Schedule Distribution
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Service Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Tax Calculation
- Technician Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Traceability
- User Management
- Vendor Managed Inventory
- Vendor Management
- Warehouse Management
- Warranty Claims Management
- Warranty Tracking
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features182
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Tracking
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Billing Portal
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Communication Management
- Communications Management
- Confirmations/Reminders
- Contact Database
- Contract/License Management
- Cost Database
- Cost Management
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Debit/Credit Card Processing
- Delivery Tracking
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Scheduling
- File Storage
- Financial Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Image Capture
- Import/Export Management
- Inspection Checklists
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Lot Tracking
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Time Tracking
- Monitoring
- Multi-Language
- Multi-Location
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Order Entry
- Order Management
- Order Tracking
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Picking & Routing
- Preventive Maintenance
- Project Billing
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Reminders
- Repair Management
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Route Optimization
- Routing
- SMS Messaging
- Sales Order Management
- Sales Reports
- Schedule Distribution
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Service Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Tax Calculation
- Technician Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Traceability
- User Management
- Vendor Managed Inventory
- Vendor Management
- Warehouse Management
- Warranty Claims Management
- Warranty Tracking
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations7
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Maps
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- authorize.net
- Total integrations10
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Maps
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- authorize.net
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