Aircall vs Gladly

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Assignment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Dashboard

Data Import/Export

Donor Management

Employee Activity Monitoring

File Transfer

For Nonprofits

Fundraising Management

Inbound Call Center

Integrations Management

Interaction Tracking

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Metrics

Phone Key Input

Power Dialer

Preview Dialer

Prioritization

Progressive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Scheduling

SIP Trunking

SMS Messaging

Softphone

Tagging

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Unified Communications

User Management

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

Some users say Aircall provides valuable features at a reasonable price, and some reviewers find the pricing easy to understand and appreciate essential functionalities included. However, some users report high per-user costs and expensive add-ons, and some reviewers feel recent price increases reduce competitiveness.

Value for money

The Aircall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.6 out of 5 for its integration with Aircall) and Salesforce Sales Cloud (a CRM product, 4.4).

Integrations

Reviews for Aircall come from a wide variety of industries, including computer software (11% of reviewers), information technology and services (8%), and internet (8%). The most frequent use case for Aircall cited by reviewers is call center operations (47% of reviewers).

Aircall

Web-based

iPhone

Windows

Android

RingEX

JustCall

CloudTalk

Kixie PowerCall

Dialpad

Twilio

Zoiper

RingCX

Talkdesk

Zendesk Suite

Zoom Workplace

Readymode

CallTools

Grasshopper

Freshcaller

Essentials

Professional

Custom

Unreliable call management experience

Customer Support Specialist

Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service

80% of reviewers feel negative about Aircall’s call handling. Some users report frequent call disconnections, dropped calls, and issues with placing callers on hold or returning to calls. Reviewers indicate that unexpected service interruptions and sudden shutdowns disrupt business operations. They say problems with accessing call data after cancellation and limitations with call disposition add to their frustration. Users find these issues particularly disruptive for sales and support teams who rely on consistent and reliable call management.

Frequent technical glitches

Sales and Client Success

My biggest issue is the constant small inconvenient glitches and bugs that happen especially on the android version of the app.

76% of reviewers feel negative about Aircall’s bugs and issues. Users report encountering persistent glitches, crashes, and inconsistencies across both desktop and mobile apps. Reviewers say bugs affect integrations with CRMs, cause app instability, and lead to problems with features like Power Dialer. They indicate that these technical issues disrupt daily operations and require frequent troubleshooting. Some users mention that bug fixes are slow to arrive, and ongoing technical problems make the software less reliable for regular business use.

Slow and unhelpful support

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

38% of reviewers feel negative about Aircall’s customer support. Users say support responses are often slow and sometimes fail to resolve issues, especially with billing or technical problems. Reviewers report difficulty reaching support, unhelpful or generic answers, and challenges with account management. Some users feel abandoned after becoming customers, and indicate that support is not proactive in addressing urgent concerns. They mention that these support shortcomings can add stress and delay resolution when problems arise.

Smooth and fast onboarding

Team Lead

Onboarding was smooth and every question was answered effectively.

Head of Sales

Training and onboarding was efficient too.

95% of reviewers feel positive about Aircall’s onboarding process. Users think the setup is quick and straightforward, often taking just minutes to deploy across teams. They say onboarding new agents is easy, with little effort required from employees. Reviewers indicate that the initial training and support during onboarding are responsive and effective, helping teams get up to speed rapidly. Some users report that the process is efficient for both small startups and multinational setups, and they value the user-friendly dashboard that simplifies deployment and configuration.

Comprehensive and useful features

GTM Lead

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Intake Specialist

I like the many features Aircall has along with the ease of use.

90% of reviewers feel positive about Aircall’s features. Reviewers appreciate the range of functionalities, such as the PowerDialer, analytics, and reporting tools, which help improve performance and efficiency. Users say the features are intuitive, user-friendly, and meet the needs of small businesses and startups. They value having all essential tools in one place without unnecessary bloat. Some users mention that Aircall continues to add new features and improvements, and they find the available options effective for daily operations and team collaboration.

Seamless CRM and app integrations

93% of reviewers feel positive about Aircall’s integrations. Users say the software connects easily with popular CRMs like HubSpot, Salesforce, and Zendesk, as well as other business tools such as Slack and Shopify. Reviewers appreciate that integrations streamline workflows, automate processes, and improve productivity by syncing data across platforms. They report that setting up integrations is fast and straightforward, saving time and reducing manual work. Many users highlight the importance of integration for tracking, reporting, and ensuring all relevant information is accessible during calls.

Intuitive and simple interface

Business Data Analyst

The UI on both the end-user and admin side of things are intuitive, and easy to learn and use.

Technical Operations Manager

The UI is easy and intuitive enough that I trust my non-tech savvy teammates to be able to easily co-administer.

99% of reviewers feel positive about Aircall’s ease of use. Reviewers appreciate that the interface is intuitive for both end-users and admins, making it simple to learn and use daily. They find it quick to implement, requiring minimal training even for non-technical team members. Users say the platform streamlines workflows and is practical for remote and office-less businesses. They indicate that adding users and managing accounts is straightforward, and the design is clean without unnecessary complexity. Many users report that Aircall quickly becomes an essential, hassle-free part of their daily work routine.

online store owner

Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking.

Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required

Customer Concierge

Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.

Sales Manager

What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication

Operations core

Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

VP of GTM

This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation.

Course Advisor

We use it regularly at our job role and the ability to click a button next to each phone number saves so much time!

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Operations Manager

The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy.

Customer Success Manager

When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message.

IT Manager

The solution is reasonably priced and provides great features for small and medium-sized businesses to create call flows from toll free or local numbers.

Chief Executive Officer

Frequent hidden prices in the "new" or accesible features per plan.

It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess!

Client Services Manager

Uses AI to help create custom messages and responses.

Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team.

Regional Director

Our use case is providing emergency phone numbers to our clients.

Lead product development

We tried to use the provided transcript but they were just wrong and generally of bad quality.

You can also copy configuration from similar IVRs to save time when creating new call flows.

It can take quite a long time to get a response from customer support if you have an issue.

Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.

SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent

Business Development Representative

It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology.

Easy to switch between landline and mobile numbers for calling out.

Aircall vs Gladly Comparison (2026)

Aircall

Gladly

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives