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Aircall vs smrtPhone Comparison (2026)
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Good recommendations?
Overview
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.
smrtPhone is an Agentic Conversation Platform. People and AI share the work. Conversations carry forward.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
466
5
4
3
2
1
251
135
42
6
32
- Value for money
- Ease of use
- Features
- Customer support
4.7
67
5
4
3
2
1
52
11
3
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Louis s.
CTO
Aleah H.
OSS
Louis s.
CTO
Pros
MARGARITA C.
Follow Up Specialist
Brendan P.
CEO
Nick V.
Owner
Cons
Brian M.
Founder
Peter W.
CEO
Joseph M.
Customer Concierge
Cons
Marc L.
Partner Operator
Cody W.
Owner
Chad F.
Founder
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features101
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Assignment Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer History
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Donor Management
- Employee Activity Monitoring
- File Transfer
- For Nonprofits
- Fundraising Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduling
- Softphone
- Tagging
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Total features58
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Assignment Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer History
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Donor Management
- Employee Activity Monitoring
- File Transfer
- For Nonprofits
- Fundraising Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduling
- Softphone
- Tagging
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations29
- Abstrakt
- Agentforce
- Apollo.io
- Balto
- Carrot
- Crisp
- Fin
- Fivetran
- Freshservice
- Front
- Gong
- Google Workspace
- Gorgias
- HighLevel
- HubSpot Agent Hub
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Invelo
- Jiminny
- Kustomer
- Launch Control
- MK
- Microsoft Teams
- Outreach
- Pipedrive
- Podio
- Salesforce Sales Cloud
- Shopify
- Shopify Plus
- Slack
- Snapsheet Claims
- WooCommerce
- Woodstock Optimization Studio
- Zendesk AI
- Zoho CRM
- parcelLab
- Total integrations10
- Abstrakt
- Agentforce
- Apollo.io
- Balto
- Carrot
- Crisp
- Fin
- Fivetran
- Freshservice
- Front
- Gong
- Google Workspace
- Gorgias
- HighLevel
- HubSpot Agent Hub
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Invelo
- Jiminny
- Kustomer
- Launch Control
- MK
- Microsoft Teams
- Outreach
- Pipedrive
- Podio
- Salesforce Sales Cloud
- Shopify
- Shopify Plus
- Slack
- Snapsheet Claims
- WooCommerce
- Woodstock Optimization Studio
- Zendesk AI
- Zoho CRM
- parcelLab
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