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Nextiva vs smrtPhone Comparison (2026)
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Good recommendations?
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
smrtPhone is an Agentic Conversation Platform. People and AI share the work. Conversations carry forward.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
919
5
4
3
2
1
729
101
38
10
41
- Value for money
- Ease of use
- Features
- Customer support
4.7
67
5
4
3
2
1
52
11
3
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Chris G.
Owner
Bob W.
owner
Amy L.
Office Manager
Pros
MARGARITA C.
Follow Up Specialist
Brendan P.
CEO
Nick V.
Owner
Cons
Bob W.
owner
Jason S.
President
Joseph S.
HR Adminstrator
Cons
Marc L.
Partner Operator
Cody W.
Owner
Chad F.
Founder
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Campaign Analytics
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Experience Management
- Customer Surveys
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Live Results Sharing
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- Online Polling
- Online Voice Transmission
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Power Dialer
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- ROI Tracking
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
- Total features58
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Campaign Analytics
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Experience Management
- Customer Surveys
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Live Results Sharing
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- Online Polling
- Online Voice Transmission
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Power Dialer
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- ROI Tracking
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
Integrations
- Total integrations12
- Abstrakt
- ActiveCampaign
- Balto
- CallRevu
- Carrot
- Gong
- Google Contacts
- HighLevel
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Invelo
- Launch Control
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Podio
- Salesforce Sales Cloud
- Slack
- Zoho CRM
- Zoho Calendar
- Total integrations10
- Abstrakt
- ActiveCampaign
- Balto
- CallRevu
- Carrot
- Gong
- Google Contacts
- HighLevel
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Invelo
- Launch Control
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Podio
- Salesforce Sales Cloud
- Slack
- Zoho CRM
- Zoho Calendar
