Aircall vs Talkdesk

RingEX

CXone Mpower

Five9

8x8 Work

CloudTalk

JustCall

Compare Aircall and Talkdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Assignment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Dashboard

Data Import/Export

Donor Management

Employee Activity Monitoring

File Transfer

For Nonprofits

Fundraising Management

Inbound Call Center

Integrations Management

Interaction Tracking

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Prioritization

Progressive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

SIP Trunking

SMS Messaging

Softphone

Tagging

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Unified Communications

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Aircall

Android

Web-based

Windows

iPhone

CX Rep

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

managing director

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

Owner

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Business Consultant

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Wholesale Account Manager

Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Sales and Client Success

The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.

Team Lead

Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

Client Relationship Manager

The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.

 Junior Customer Care  Specialist

Sometimes , I loose  the connection my user appears in grey colour and I don't receive incoming calls.

Marketing Coordinator

The call quality is also pretty good for what you're paying.

Sales Development Representative

The ease of use to not manually dial increases productivity and the integration to save on Salesforce.

I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.

VP of Sales and Markerting

It's easy to use and great for an office-less business. I work from home on my laptop and headphones.

I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.

Customer Support

My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.

Worst customer support ever and dumb 3 user rule.

Customer Experience Manager

Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.

Aircall screenshot: Aircall Phone Solution

Aircall screenshot: Aircall Call Analytics

Aircall screenshot: Aircall Intelligent Call Routing

Aircall screenshot: Aircall Call Routing & Inegrations

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Agent Interface

AI Copilot

AI/Machine Learning

Alerts/Escalation

Answering Machine Detection

Campaign Management

Customer Database

Customer Experience Management

Customer Journey Mapping

Customer Surveys

Employee Coaching Tools

Employee Scheduling

Event Triggered Actions

For Call Centers

Generative AI

Knowledge Base Management

Labor Forecasting

Lead Management

Leaderboards

Multiple Scripts

Performance Management

Performance Metrics

Process/Workflow Automation

Quality Management

Scheduled Recording

Sentiment Analysis

Support Ticket Management

Workforce Management

Talkdesk

Linux

iPad

Customer Service Manager

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

Service Desk Technician

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

Cloud Contact Center Engineer

The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.

Coordinator

The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.

Telephony Manager

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

Vice President of Operations

It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.

Aircall vs Talkdesk Comparison (2026)

Aircall vs Talkdesk Comparison (2026)

Aircall

Talkdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives