BroadVoice Cloud PBX vs Dialpad

Zoom Workplace

RingEX

GoTo Connect

Vonage Business Communications

RingCX

Zoom Phone

Compare BroadVoice Cloud PBX and Dialpad based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Broadvoice b-Hive is everything you need and anywhere you want to go!

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automated Routing

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Chat/Messaging

Chatbot

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customizable Branding

Customizable Caller ID

Customizable Reports

Employee Directory

Employee Scheduling

Fax Management

File Sharing

File Transfer

For Call Centers

Interaction Tracking

Knowledge Base Management

Labor Forecasting

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

On-Demand Recording

Online Voice Transmission

Performance Metrics

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Reporting & Statistics

Reporting/Analytics

Ring Groups

Role-Based Permissions

SIP Trunking

SMS Marketing

SMS Messaging

Text to Speech

Third-Party Integrations

Two-Way Audio & Video

Unified Communications

Video Call Recording

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

BroadVoice Cloud PBX

Android

Web-based

Windows

iPad

iPhone

Operations Manager

Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice.

Manager

It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful.

Consultant

I love Broadvoice's Cloud PBX from top to bottom. A solid product and very highly recommend it.

Office Manager

I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is.

Administrative Assistant

Unlike other companies, you get to speak to a real person when calling customer service and your account representative is so incredibly nice and helpful. Truly more than happy with using Broadvoice.

Managing Director

This is a fantastic product, totally affordable especially for international calls and the customer service is A.

Administrator/Paralegal

The team we were assigned were all but unresponsive and clueless their customer lives in the midwest (not CA -- shocker, right?). We would contact them because we were unable to put our calls on park.

The price is great and all the features work great. It has everything we needed for a business.

Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use.

Business Owner

I'm ready to port my number out and leave. This is a horrible phone service.

Easy to use, just like a landline phone, and has many interoffice features that are helpful as well such as call forwarding for after hours calls, etc.

Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems.

Broadvoice made it simple and we will never go back. Customer service is great if we ever have questions or need changes made to our system.

Partner

I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.

BroadVoice Cloud PBX screenshot: Communicator - Header

BroadVoice Cloud PBX screenshot: Mobile Solutions

BroadVoice Cloud PBX screenshot: Microsoft Teams Integration

BroadVoice Cloud PBX screenshot: Texting

BroadVoice Cloud PBX screenshot: Integrations

Freelancers

Mid Size Business

Non Profit

Public Administrations

Small Business

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Agent Interface

Alerts/Escalation

Assessment Management

Auto-Dialer

Automatic Outbound Dialer

Call Scheduling

Call Scripting

Call Tracking Metrics

Campaign Management

Content Management

Conversation Intelligence

Dashboard

Drag & Drop

Goal Setting/Tracking

Inbound Call Center

Intent Recognition

List Management

Manual Dialer

Onboarding

Outbound Call Center

Performance Management

Playbooks

Power Dialer

Predictive Dialer

Recommendations

Sentiment Analysis

Single Sign On

Speech Recognition

Speech Synthesis

Training Management

Visual Analytics

Dialpad

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

Associate Pastor

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

Non-attorney Representative

Overall, I love the product. The ability to create dept's to assist  in monitoring other employees has been exceptionally useful.

Attorney

Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.

Call Center Manager

I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.

AGENCY OWNER

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.

Director

Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.

Technical Product Manager

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

Tier II Resident Support 

Dialpad is great and easly to use have awesome features! most have for company.

Overall, I am thrilled with the quality of the calls, and the ease of use.

Director, Care Management

Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.

Marketing Coordinator

Every once in a while, there will be some choppy calls, which can be frustrating.

Head of Customer Success

The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Owner

Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.

Customer support specialist

The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Director of Technology & Product

Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.

BroadVoice Cloud PBX vs Dialpad Comparison (2026)

BroadVoice Cloud PBX

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives