CallRail vs CallSource

800.com

Call Logic

WhatConverts

Marchex

Longview Tax

Compare CallRail and CallSource based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

CTM is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys

WhatConverts is an agency-level call and lead tracking solution offering dynamic number insertion, conversion tracking, call recording and real-time reporting

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Automatic Call Distribution

Call Center Management

Call Disposition

Call List Management

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scoring

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Caller ID

Campaign Analytics

Chat/Messaging

Computer Telephony Integration

Conversion Tracking

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Event Triggered Actions

File Transfer

Interaction Tracking

Keyword Tracking

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Qualification

Lead Segmentation

Live Chat

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Performance Metrics

Predictive Analytics

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

ROI Tracking

Source Tracking

Tagging

Third-Party Integrations

Voice Mail

VoIP Connection

Web Forms

Workflow Management

CallRail

Android

Web-based

iPad

iPhone

Marketing Manager

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

Owner

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.

Marketing

They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.

So easy to setup clear to understand the metrics and customer service is super always there to help.

The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.

Marketing Account Manager

Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.

The simplicity of use with the more than adequate capabilities.

I've only been using Call Rail for the last 3 weeks and it has been a great software and product to work with. I was able to set myself up without any need for support - very quick and easy.

Project Manager

Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.

Content Director

I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients.

Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure.

VP of Marketing

With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.

Franchise Owner

I really can not say we have ever had any problems with  this software. The biggest con is we do not use it enough for whatever reason.

Manager

The lack of assistance in completing tasks after the initial set up of the first project.

We've been able to track our leads perfectly with this software.

Digital Marketing Specialist

If you have any experience using digital software this tool is very easy to setup. It integrates with pretty much everything so you can track all your online marketing channels.

SEO Specialist

CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.

Co-Founder & Director of Client Experience

Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement.

CallRail screenshot: CallRail activity dashboard 

CallRail screenshot: CallRail attribution tool

CallRail screenshot: CallRail native integrations

CallRail screenshot: CallRail CallScribe automatically transcribes calls

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Call Logic is a TCPA-compliant dialer software that helps businesses streamline operations related to call campaigning, recording, routing, and more. The smart caller ID module lets businesses utilize direct inward dialing (DID) numbers to establish local presence with customers.

Longview Tax is a corporate tax management solution that provides businesses with tools for managing tax strategies, collecting data, provisioning, and reporting on taxes. The cloud-based platform also offers tools for tax planning and helps businesses create data-driven strategies.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

CallSource is a performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, & more. Its lead scoring functionality enables users to identify prospects & revenue generating opportunities.

Ad hoc Reporting

Automated Responses

Campaign Management

Key Performance Indicators

Negative Feedback Management

Performance Management

Ratings/Reviews

Response Management

Review Monitoring

Review Notification

Review Request

Scorecards

Scoring

Sentiment Analysis

Trend Analysis

CallSource

Call Center Manager

When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.

Audiologist

Ease of use, ease of training other users, reporting and reviewing calls was great in helping us change the way we do business.

General Manager

I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.

president

I like everything from the ease of use, to the effectiveness, to the customer service.

Inside Sales Representative

My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.

President/COO

For example last month the phone rang at our location instead of to the voice mail as it was supposed to. Billing has been a challenge, over charged on several occasions.

Opportunities Coordinator

Our customers are more informed and happy and management is happier too. Also, the technicians know what we are saying which makes them more confident when they arrive on site.

Marketing Research Manager

Technical support has been very good. They have been willing to build reporting that is most helpful to us.

Internet Manager

It takes a while to load and then as you navigate it can just be very sluggish.

I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.

Director of Marketing

Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.

Sales manager

Ease of use good quality helps makes deal and rate employees.

VP of Operations 

Unhappy that I was being billed for services that I was not receiving.

Director of Tehcnology

The overall usability is good. The email reporting is helpful.

Operations manager 

Quality of recording is good. Customer support is always available when needed.

Head of Marketing

All of our callers using a Callsource number are new customers so this message was very confusing.

Senior Talent Acquisition Specialist

I am able to see where our calls are coming from if it is Facebook, Google or our website for example. Great deal for the cost.

CallRail vs CallSource Comparison (2026)

CallRail

CallSource

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives