My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.
Pros
I like that can see which of our ads are working best by tracking each incoming call through their source.
Cons
I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.
Thank you for your awesome review, Kali! We're glad that your team was able to help you out with the reporting system and that you are able to use it to your advantage now. We look forward to continuing to partner with you!
- CallSource
Rating breakdown
Likelihood to recommend: 10/10
In a world of "make the most off a client" we feel that CallSource is an exception in that they work with us to provide the most cost effective solutions for our clients. And, where other companies cut back on support, CallSource support is always readily available to help implement a solution or solve an opportunity. Plus, their sales team has credibility in standing behind what they sell. Great company with a great product!
Pros
The CallSource solution is easy to administer, implement and use for our clients. We find that it provides the greatest value in the marketplace for the services they provide when compared to any competitors. Plus, their support team is first class... always easy to contact and always available to help. We highly recommend CallSource for your call tracking needs.
Cons
There are many different call services available today where clients can buy all sorts of bells and whistles. All of that sounds great in a sales pitch, but what is really needed? What is a dealership going to actually use? We find that the capabilities of the CallSource product meets the needs of 90% of the dealerships we represent at the best price and best value in the marketplace. What do we like least? Maybe that they don't have any competitors at the level of service and price they provide.
Frank,
Thank you so much for your great and thorough review! CallSource really prides ourselves on our great customer support, so we are very happy to hear that they have delivered on that front for your needs.
We greatly appreciate the feedback and look forward to continuing to partner with you!
- CallSource
Rating breakdown
Likelihood to recommend: 10/10
Overall, we have had a great experience with the company.
Pros
This program helps us to make better marketing decisions by allowing us to have the opportunity to track where our customers are calling us from. We are able to hold vendors accountable for their leads because we can track what lead source the customer actually called from. Excellent tool for a business looking to increase their ability to attribute leads.
Cons
One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage. We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again. The only other downside to the software is there isn't a mobile friendly version that is easy to use. We have difficulty accessing the recorded calls on the cell phone and most of the times that we need to listen to a call are on an urgent basis and usually after hours.
Hi Anastasia,
Thank you for your great feedback. We sincerely apologize for the lack of communication with the outage that happened last year; we hope this does not happen again, but in any event, we will be sure to reach out ASAP. We do have a 99.999% uptime with our phone systems but, unfortunately, sometimes these errors do happen. We are thankful for your feedback on the situation and hope to continue to make it right with you.
We will be sure to keep you updated on product updates, including a more mobile-friendly version when that is availalbe.
Thanks again for your review, Anastasia!
- CallSource
Rating breakdown
Likelihood to recommend: 10/10
Negative.....
Pros
It records the conversations so I can listen in on potential deals in detail
Cons
It shows up as Spam on customers phones and it uses a 800 number. Also it drops call constantly
Hello Thomas,
Sorry to hear that you've had a poor experience with CallSource, we always hope that our clients get extreme value from our services.
I've passed along your comments to your dedicated account representatives - they have reached out and left a voicemail with your colleague and look forward to speaking with you soon to get these issues corrected.
Thanks,
CallSource
Rating breakdown
Likelihood to recommend: 0/10
The service has been challenging, one year we were overcharged by 30%, another year, we had over 10 % of our numbers ringing to the wrong lines, lines ending to late and getting charged more, lines getting cut off to early. See the list below for more: Telephone lines not working When we get a new rep for Call Source there are issues, so our client ends up feeling it For example last month the phone rang at our location instead of to the voice mail as it was supposed to. Billing has been a challenge, over charged on several occasions
Pros
It is intuitive. It is easy to get around and is just plain logical.
Cons
It feels like the software is fine, its just the human aspect that is challenging, the way things are set up or not set up. The response and the response time.
Hi Valerie,
We are sorry to hear that you've had a few billing and routing issues - we always want to deliver the most accurate and best data to our clients, as well as not have any mishaps on the billing part.
If you are ever having an issue with your support communication, please feel free to also contact our general support team at support@callsource.com if you feel a different account rep would be better suited for your needs.
Thanks again for your feedback,
CallSource
Rating breakdown
Likelihood to recommend: 6/10
Contact CallSource for pricing details.
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