CallSource Pricing, Features, Reviews & Comparison of Alternatives

CallSource

Performance management solution for sales & marketing calls

4.38/5 (193 reviews)

CallSource overview

What is CallSource?

CallSource is a cloud-based performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, and more. The platform comes with a lead scoring functionality, which enables users to identify prospects and revenue generating opportunities.

CallSource includes a reviews module, which collects reviews posted across social channels and allows teams to monitor, manage, and respond to customer queries via a centralized dashboard. It offers a host of features such as lead management, automated responses, custom phone numbers, web traffic tracking, call recording and alerts/notifications. Its telephone performance analysis (TPA) tool lets managers analyze as well as score sales calls and monitor employees’ performance to improve the rate of conversion. Besides, its call coaching module allows users to manage training and enhance the call handling skills of employees.

The CallSource platform includes EveryLead, a marketing platform, which enables marketers to handle marketing campaigns and inventory, as well as compare pricing with competitors. Plus, it allows organizations to gain insight into lead conversions, online interactions, market trends, and more via Google Analytics.
www.callsource.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CallSource screenshot: CallSource call managementCallSource - Your source for business performance management.CallSource screenshot: CallSource reporting dashboard

CallSource user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.3
  4.5
Kali Capps

No Better Way to Track Calls

Used daily for 6-12 months
Reviewed 2019-08-21
Review Source: Capterra

My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Pros
I like that can see which of our ads are working best by tracking each incoming call through their source.

Cons
I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

Response from CallSource


Thank you for your awesome review, Kali! We're glad that your team was able to help you out with the reporting system and that you are able to use it to your advantage now. We look forward to continuing to partner with you!

- CallSource

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Blake Meehan

Thank you

Used daily for 2+ years
Reviewed 2019-08-29
Review Source: Capterra

Pros
Customer support staff - were engaged in our account and helpful with set up

Cons
Cross functionality with how it ties into other programs

Response from CallSource


Thanks for your review, Blake! If you need more insight into what we can integrate with, let your CallSource rep know - we can most likely make an integration work with your provider. We have the ability to use ADF XML, FTP or XML to integrate CallSource reporting or provisioning into your system(s).

- CallSource

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Deborah Mesna

Call Source is the best

Used weekly for 2+ years
Reviewed 2020-12-16
Review Source: Capterra

We have used other call tracking companies in our 40 years in business and Call Source by far is the overall best company. Easy to us to share with our clients on how to use and track their calls with our magazine, ORANGE COUNTY LIVING.

Pros
Software easy to use and very use friendly

Cons
Can't think of anything really. I am not the primary user but the person who is has shared with me her total satisfaction with the Call Source product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jamie Patton

Not My Favorite Call Reviewing Program, But Effective

Used weekly for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

Pros
Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Cons
Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

Response from CallSource


Hi Jamie,

Thank you so much for your feedback; we greatly appreciate it.

I am happy to tell you that we are rolling out a new product in this next month which allows you to take notes on each tracked call (inbound and outbound) all in one dashboard. Please feel free to reach out to your CallSource rep to learn more about when you can have this active on your account!

Additionally, if you need calls for longer than the time frame they are saved for, we can accommodate that request as well; do not hesitate to let your CallSource rep know your needs and we will help you with that.

Thanks again!
CallSource

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lea Ellsworth

Call Source Review

Used daily for 6-12 months
Reviewed 2019-08-15
Review Source: Capterra

Good working relationship easy to get a hold of someone.

Pros
Calls fall in fairly quickly instead of days later

Cons
Sources of where the calls are coming from do not come into my CRM

Response from CallSource


Hi Lea,

Thanks for your review! We do integrate with many CRMs, please reach out to your dedicated CallSource rep to see how we can get your calls integrated into your CRM for a more seamless process.

Thanks!
CallSource

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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CallSource pricing

Pricing options
Subscription
View Pricing Plans

Contact CallSource for pricing details.

CallSource features

Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Third Party Integration

API (251 other apps)
Activity Dashboard (155 other apps)
CRM Integration (90 other apps)
Call Transfer (108 other apps)
Caller ID (95 other apps)
Chat (146 other apps)
Collaboration Tools (92 other apps)
Communication Management (124 other apps)
Conferencing (114 other apps)
Contact Management (105 other apps)
Customizable Branding (95 other apps)
Instant Messaging (120 other apps)
Reporting & Statistics (162 other apps)
Video Conferencing (114 other apps)
Voice Mail (95 other apps)

Videos and tutorials

Additional information for CallSource

Key features of CallSource

  • Ad Hoc Reports
  • Archiving
  • CRM
  • Caller Identification
  • Distributed Call Recording
  • Event Triggered Recording
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
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