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CallSource

Performance management solution for sales & marketing calls

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CallSource Pricing, Features, Reviews and Alternatives

CallSource product overview

What is CallSource?

CallSource is a cloud-based performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, and more. The platform comes with a lead scoring functionality, which enables users to identify prospects and revenue generating opportunities.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
Documentation
Live Online

CallSource pricing information

Value for money

4.2

/5

193

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallSource features

Functionality

4.2

/5

193
Total Features37 5 categories

Most valued features by users

Third Party Integrations
Alerts/Notifications
Call Recording
Call Routing
Call Monitoring
Alerts / Escalation
Trend Analysis
Campaign Management

Functionality contenders

CallSource users reviews

Overall rating

4.4

/5

193

Positive reviews

85%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.29/10
Rating distribution

5

4

3

2

1

116

48

20

5

4

Pros
When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.

RJ

Rodrick J.

Ease of use, ease of training other users, reporting and reviewing calls was great in helping us change the way we do business.

RW

Rebecca W.

I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.

AO

Amy O.

Cons
For example last month the phone rang at our location instead of to the voice mail as it was supposed to. Billing has been a challenge, over charged on several occasions.

VC

Valerie C.

It takes a while to load and then as you navigate it can just be very sluggish.

AR

Anonymous Reviewer

Unhappy that I was being billed for services that I was not receiving.

JL

Joe L.

Overall rating contenders

Overall Rating

Great product and service

Reviewed a year ago

Transcript

Katie: My name is Katie, I'm a marketing manager in the automotive industry, and I would give CallSource...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

No Better Way to Track Calls

Reviewed 2 years ago

My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Pros

I like that can see which of our ads are working best by tracking each incoming call through their source.

Cons

I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

Vendor response

Thank you for your awesome review, Kali! We're glad that your team was able to help you out with the reporting system and that you are able to use it to your advantage now. We look forward to continuing to partner with you! - CallSource

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Thank you

Reviewed 2 years ago
Pros

Customer support staff - were engaged in our account and helpful with set up

Cons

Cross functionality with how it ties into other programs

Vendor response

Thanks for your review, Blake! If you need more insight into what we can integrate with, let your CallSource rep know - we can most likely make an integration work with your provider. We have the ability to use ADF XML, FTP or XML to integrate CallSource reporting or provisioning into your system(s). - CallSource

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Not My Favorite Call Reviewing Program, But Effective

Reviewed 2 years ago
Pros

Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Cons

Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

Vendor response

Hi Jamie, Thank you so much for your feedback; we greatly appreciate it. I am happy to tell you that we are rolling out a new product in this next month which allows you to take notes on each tracked call (inbound and outbound) all in one dashboard. Please feel free to reach out to your CallSource rep to learn more about when you can have this active on your account! Additionally, if you need calls for longer than the time frame they are saved for, we can accommodate that request as well; do not hesitate to let your CallSource rep know your needs and we will help you with that. Thanks again! CallSource

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Call Source is the best

Reviewed a year ago

We have used other call tracking companies in our 40 years in business and Call Source by far is the overall best company. Easy to us to share with our clients on how to use and track their calls with our magazine, ORANGE COUNTY LIVING.

Pros

Software easy to use and very use friendly

Cons

Can't think of anything really. I am not the primary user but the person who is has shared with me her total satisfaction with the Call Source product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Call Source Review

Reviewed 2 years ago

Good working relationship easy to get a hold of someone.

Pros

Calls fall in fairly quickly instead of days later

Cons

Sources of where the calls are coming from do not come into my CRM

Vendor response

Hi Lea, Thanks for your review! We do integrate with many CRMs, please reach out to your dedicated CallSource rep to see how we can get your calls integrated into your CRM for a more seamless process. Thanks! CallSource

CallSource FAQs and common questions

CallSource has the following pricing plans:
Pricing model: Subscription


CallSource has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


CallSource supports the following languages:
English


No, CallSource does not have an API available.


CallSource integrates with the following applications:
Five9, Clarity Connect, 3CX, ELEAD1ONE


CallSource offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

Common CallSource comparisons

CallSource logoCallRail logo
CallSourcevsCallRail
CallSource logoCallTrackingMetrics logo
CallSourcevsCallTrackingMetrics
CallSource logo800response logo
CallSourcevs800response

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