CallTrackingMetrics vs JustCall Comparison

RingEX

Talkdesk

Aircall

8x8 Work

Zoom Phone

CallRail

Compare CallTrackingMetrics and JustCall based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

2-Way Messaging

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Audio Capture

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Automatic Transcription

Autoresponders

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Caller Profiles

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

Chat/Messaging

Chatbot

Collaboration Tools

Communication Management

Computer Telephony Integration

Contact Management

Conversion Tracking

Cross Channel Attribution

Customer Experience Management

Customer Journey Mapping

Customizable Fields

Customizable Reports

Data Import/Export

Data Security

Engagement Tracking

Event Triggered Actions

Fax Management

FCC Compliance

File Transfer

FTC Compliance

HIPAA Compliant

Inbound Call Center

Integrations Management

Interaction Tracking

Keyword Tracking

Lead Capture

Lead Generation

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Mass Texting

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

Multi-Channel Marketing

Multi-Touch Attribution

Multi-User Collaboration

Multiple Scripts

Natural Language Processing

On-Demand Recording

One-to-One Messaging

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Predictive Analytics

Predictive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

CallTrackingMetrics

Android

Web-based

iPad

iPhone

Director, Client Results

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

Senior Account Manager

I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.

Fractional CMO

The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.

Operations Manager

It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.

Director of Technology

My overall experience is great. The software and integrations work well and the staff is always very helpful.

Director of Marketing

With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.

PPC Jr Analyst

Call Tracking Metrics is elaborate and robust in the features it offers. The quality of customer support is second to none.

Operations Lead

I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site.

Applicant support

I like everything about CTM because it is easy to use.

Manager

We like that we can regionally track where the calls are coming from so that we can optimize our budget.

Manager, Digital Operations

CallTrackingMetrics is very user friendly, and has a lot of customization options.

Self employed

Sometimes listening to calls is quite bad quality and hard to hear what people are saying.

Account Representative

I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets.

Online Marketing Manager

This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.

The no. 1 calltracking tool for international businesses.

Software Developer

Their UI is easy to use and provides a lot of data. The api is also easy to use, if you're not using an un-documented endpoint.

Analyst

The platform itself is great and easy to use. However, their customer service and support is unmatched.

Product Operations Specialist

Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.

CallTrackingMetrics screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

JustCall: All-in-one biz chat (voice, text, email, WhatsApp). AI automates tasks, analyzes calls, & helps your team shine. Trusted by 6,000+ businesses globally. Features: call management, messaging, sales tools, real-time AI insights, CRM integration, global phone numbers in 70+ countries.

CallTrackingMetrics vs JustCall Comparison

CallTrackingMetrics

JustCall

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives