The Only All-in-One Call Tracking & Contact Center Solution
4.56/5 (18 reviews)
We are using ctm to be able to recieve all of our incoming calls with no issues. Ctm also makes it very easy to call customers back with no issues.
Pros
It is very easy to use once you learn how everything works. The soft phone makes answering calls very simple and I love the answering machine function of it also.
Cons
If you are unfamiliar with crm and soft phones it can be a little confusing when you are first learning but if you have good teacher you will be fine.
Rating breakdown
Likelihood to recommend: 9/10
Pros
Call Tracking metric system is a tool that we use in the clinic to measure or track the referral sources that we have.
We also use it as a campaign tool for marketing. This software app has so much potential, I know there is lots of function but in our clinic, this is where were at.
Cons
It took me a while to figure the functions. A tutorial is available outside the program.
Hi Christabelle,
Thanks for the review! As you noted in your comments, there are a lot of features and added functionality in CallTrackingMetrics apart from call tracking for attribution. We've got great resources available on our Support Hub including live webinars, and our support team is always a phone call away if you ever have questions!
Rating breakdown
Likelihood to recommend: 8/10
My overall experience has been awesome.
Pros
Call Tracking Metrics allows you to record and keep a list of all the calls come in. It's great for my team to keep up to date on all of the calls that we may have missed. The data about each caller is extremely useful.
Cons
I don't enjoy having to verify myself through a text received, but at least the option is given to keep me logged in for 30 days.
Rating breakdown
Likelihood to recommend: 9/10
It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.
Pros
It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.
Cons
It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.
Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.
Rating breakdown
Likelihood to recommend: 7/10
Pros
What I like best about this software is that all tracking numbers are recorded so you can listen and replay for educational/training purposes.
Cons
Some of the reporting is not too user-friendly. Difficult to filter information when looking for specific type of callers.
Rating breakdown
CallTrackingMetrics is available in three monthly plan options. The Business Plan costs $39 per month for call and text tracking, call recording, basic call routing, and more. The Marketing Plan costs $99 per month and includes everything in the Business Plan plus unlimited web form tracking, conversion analytics, enhanced security, and more. The Contact Center plan costs $299 per month and includes everything in the Marketing Plan plus additional integrations, advanced call routing, predictive dialer, a soft phone system, and more.
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