CallTrackingMetrics Pricing, Features, Reviews & Comparison of Alternatives

CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution

4.56/5 (18 reviews)

CallTrackingMetrics overview

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.

Features of CallTrackingMetrics include call tracking, call automation, analytics, communications management, phone number tracking, custom forms, chat, text messaging, and more. With the call tracking tools, businesses can track all inbound communications from across multiple channels and identify which marketing campaign the lead came from. Conversions can be tracked from calls, texts, chat conversations, and online forms. CallTrackingMetrics’ call automation functionality facilitates automatic routing of calls using artificial intelligence (AI). Calls and other leads can be routed to specific agents based on data such as client history, demographic, online activity, and more, and high value customers can be automatically identified based on words of intent, purchase history, and more.

Pricing

Starting from
$39/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
CallTrackingMetrics screenshot: CallTrackingMetrics ad performance reportsHow CallTrackingMetrics WorksCallTrackingMetrics screenshot: CallTrackingMetrics activity loggingCallTrackingMetrics screenshot: CallTrackingMetrics visual reports

CallTrackingMetrics reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.2
  4.3
Jennifer Hall

Ctm review

Used daily for 6-12 months
Reviewed 2018-11-24
Review Source: Capterra

We are using ctm to be able to recieve all of our incoming calls with no issues. Ctm also makes it very easy to call customers back with no issues.

Pros
It is very easy to use once you learn how everything works. The soft phone makes answering calls very simple and I love the answering machine function of it also.

Cons
If you are unfamiliar with crm and soft phones it can be a little confusing when you are first learning but if you have good teacher you will be fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Christabelle Batingal-Paril

CTM - A Good Monitor System

Used daily for 2+ years
Reviewed 2019-07-12
Review Source: Capterra

Pros
Call Tracking metric system is a tool that we use in the clinic to measure or track the referral sources that we have. We also use it as a campaign tool for marketing. This software app has so much potential, I know there is lots of function but in our clinic, this is where were at.

Cons
It took me a while to figure the functions. A tutorial is available outside the program.

Response from CallTrackingMetrics


Hi Christabelle,

Thanks for the review! As you noted in your comments, there are a lot of features and added functionality in CallTrackingMetrics apart from call tracking for attribution. We've got great resources available on our Support Hub including live webinars, and our support team is always a phone call away if you ever have questions!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kody Klingler

Call Tracking Metrics is great

Used daily for 2+ years
Reviewed 2018-10-03
Review Source: Capterra

My overall experience has been awesome.

Pros
Call Tracking Metrics allows you to record and keep a list of all the calls come in. It's great for my team to keep up to date on all of the calls that we may have missed. The data about each caller is extremely useful.

Cons
I don't enjoy having to verify myself through a text received, but at least the option is given to keep me logged in for 30 days.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Rachel Campbell

It is not ideal but does integrate with other programs and software

Used daily for 2+ years
Reviewed 2018-02-06
Review Source: Capterra

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Pros
It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Cons
It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Response from CallTrackingMetrics


Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Leigh Luckinbill

All your call tracking information in one place.

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

Pros
What I like best about this software is that all tracking numbers are recorded so you can listen and replay for educational/training purposes.

Cons
Some of the reporting is not too user-friendly. Difficult to filter information when looking for specific type of callers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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CallTrackingMetrics pricing

Starting from
$39/month
Pricing options
Free trial
Subscription
View Pricing Plans

CallTrackingMetrics is available in three monthly plan options. The Business Plan costs $39 per month for call and text tracking, call recording, basic call routing, and more. The Marketing Plan costs $99 per month and includes everything in the Business Plan plus unlimited web form tracking, conversion analytics, enhanced security, and more. The Contact Center plan costs $299 per month and includes everything in the Marketing Plan plus additional integrations, advanced call routing, predictive dialer, a soft phone system, and more.

CallTrackingMetrics features

API
Call Monitoring
Call Recording
Call Routing
Call Transfer
Chat
Communication Management
Instant Messaging
Third Party Integration

Activity Dashboard (92 other apps)
Automatic Notifications (72 other apps)
CRM Integration (77 other apps)
Call Reporting (66 other apps)
Caller ID (72 other apps)
Conferencing (81 other apps)
Monitoring (70 other apps)
Real Time Reporting (62 other apps)
Reporting & Statistics (97 other apps)
Video Conferencing (64 other apps)
Voice Mail (63 other apps)

Additional information for CallTrackingMetrics

Key features of CallTrackingMetrics

  • Blended Call Center
  • CRM
  • Call Logging
  • Call Tracking
  • Caller Identification
  • Dynamic Number Insertion (DNI)
  • Form Fill Tracking
  • Google Integrations
  • Inbound Call Center
  • Interactive Voice Response
  • Open API
  • Outbound Call Center
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Smart Routing
  • Web-based Softphone
View All Features

Benefits

Truly unified communications with tracking for calls, texts, chats, and forms.

Live phone, chat, and email support available on all plans.

Detailed marketing attribution down to the keyword through reliable dynamic number insertion.

Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.

Analyze conversations as they happen and measure against campaign performance to inform your business decisions