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CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.4
/5
67
Starting from
39
Per month
Usage Based
Value for money contenders
Functionality
4.5
/5
67
Total features
124
13 categories
Functionality contenders
Overall Rating
4.5
/5
67
Positive reviews
5
4
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1
44
15
5
1
2
MG
Molly G.
AF
Andy F.
ST
Sebastian T.
RW
Rhonda W.
AR
Anonymous Reviewer
TW
Thomas W.
Overall rating contenders
Max P.
Director of Marketing Technology
Marketing and Advertising, 11-50 employees
Review source
Transcript
Max: My name is Max. I'm a marketing technology director. I give CallTrackingMetrics a three out of five,...
Rick H.
Director of Sales
Marketing and Advertising, 1-10 employees
Review source
Transcript
Rick H.: Hi, I'm Rick. I'm the director of sales for a marketing and advertising company. And I give...
Jennifer B.
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for 2+ years
Review source
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We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.
We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.
Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.
Anonymous Reviewer
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
It has been good.
Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.
Not as technical as CallRail. There are fewer selections on placement and connection.
Thank you so much for the review! It is always helpful to hear how we measure up to our competitors.
Meira D.
Luxury Goods & Jewelry, 11-50 employees
Used daily for 2+ years
Review source
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If it would work, it would be useful in measuring offline conversions.
Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.
Alexander S.
Marketing and Advertising, 51-200 employees
Used monthly for 2+ years
Review source
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It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.
I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.
- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.
Thank you for taking the time to share your feedback, Alexander. Generally speaking, assistance with technical issues through our Help Desk is available from Monday through Thursday from 7:30 a.m. to 7:30 p.m., Eastern Time and on Friday from 7:30 a.m. to 5:30 p.m. Eastern Time. Our team is available by phone call, chat, or email. With regards to the difficulties with acquiring numbers in Canada,...
Stephanie C.
Verified reviewer
Financial Services, 11-50 employees
Used daily for 2+ years
Review source
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We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.
Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.
We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.
Q. What type of pricing plans does CallTrackingMetrics offer?
CallTrackingMetrics has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of CallTrackingMetrics?
CallTrackingMetrics has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does CallTrackingMetrics support?
CallTrackingMetrics supports the following languages:
English
Q. Does CallTrackingMetrics support mobile devices?
CallTrackingMetrics supports the following devices:
Android, iPad, iPhone
Q. Does CallTrackingMetrics offer an API?
Yes, CallTrackingMetrics has an API available for use.
Q. What other apps does CallTrackingMetrics integrate with?
CallTrackingMetrics integrates with the following applications:
Wix, Google Analytics 360, Marin Software, Zoho CRM, CA Flowdock, SharpSpring from Constant Contact, Zapier, Instapage, Kenshoo Infinity Suite, Unbounce, Pipedrive, Zoom Meetings, Drift, WordPress, Yalla, Adobe Analytics, Stripe, Pardot, Salesforce Sales Cloud, Acquisio, Snapchat, SendGrid, Slack, Optimizely, Google Ads, Meta for Business, CAKE, Sunwave, Kissmetrics, Bizible, Google Data Studio, Mailchimp, Twilio, Marketo Engage, AgencyAnalytics, Facebook Business Suite, HubSpot CRM, Whatagraph, VWO Testing, Shopify, Zendesk
Q. What level of support does CallTrackingMetrics offer?
CallTrackingMetrics offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support