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CallTrackingMetrics

4.6
(104)

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The Only All-in-One Call Tracking & Contact Center Solution

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(16)

CallTrackingMetrics Pricing, Features, Reviews and Alternatives

CallTrackingMetrics FAQs

Q. What type of pricing plans does CallTrackingMetrics offer?

CallTrackingMetrics has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of CallTrackingMetrics?

CallTrackingMetrics has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does CallTrackingMetrics support?

CallTrackingMetrics supports the following languages:
English

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Q. Does CallTrackingMetrics support mobile devices?

CallTrackingMetrics supports the following devices:
Android, iPad, iPhone

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Q. Does CallTrackingMetrics offer an API?

Yes, CallTrackingMetrics has an API available for use.

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Q. What other apps does CallTrackingMetrics integrate with?

CallTrackingMetrics integrates with the following applications:
Wix, Google Analytics 360, Marin Software, Zoho CRM, Flowdock, Lead Gen & CRM (formerly SharpSpring), Zapier, Instapage, Kenshoo Infinity Suite, Unbounce, Pipedrive, Zoom Meetings, Drift, WordPress, Yalla, Adobe Analytics, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Acquisio, Snapchat, SendGrid, Slack, Google Ads, Meta for Business, CAKE, Sunwave, Kissmetrics, Bizible, Google Data Studio, Mailchimp, Twilio, Marketo Engage, AgencyAnalytics, Facebook Business Suite, HubSpot CRM, Whatagraph, VWO Testing, Shopify, Zendesk Suite

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Q. What level of support does CallTrackingMetrics offer?

CallTrackingMetrics offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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CallTrackingMetrics product overview

Price starts from

39

Per month

Flat Rate

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.

Key benefits of using CallTrackingMetrics

Truly unified communications with tracking for calls, texts, chats, and forms.

Live phone, chat, and email support available on all plans.

Detailed marketing attribution down to the keyword through reliable dynamic number insertion.

Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.

Analyze conversations as they happen and measure against campaign performance to inform your business decisions

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online

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CallTrackingMetrics pricing information

Value for money

4.5

/5

104

Starting from

39

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallTrackingMetrics features

Functionality

4.6

/5

104

Total features

124

15 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Contact Management

Functionality contenders

CallTrackingMetrics users reviews

Overall Rating

4.6

/5

104

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.89/10
Rating distribution

5

4

3

2

1

73

22

6

1

2

Pros
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
Cons
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
The no. 1 calltracking tool for international businesses.

Overall rating contenders

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Max P.

Director of Marketing Technology

Marketing and Advertising, 11-50 employees

Review source

Overall Rating

Your Basic Call Tracking Software

Reviewed 2 years ago

Transcript

Max: My name is Max. I'm a marketing technology director. I give CallTrackingMetrics a three out of five,...

CB
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Chris B.

Customer Happiness Director

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Amazing for Agencies

Reviewed 8 months ago

Transcript

Chris: Hi, my name is Chris. I'm a customer happiness director and I give Call Tracking Metrics, a five...

AR
AvatarImg

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

stand out support and functionality

Reviewed 3 years ago
Pros

I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.

Cons

We had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.

DV
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Dominic V.

Hospital & Health Care, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great marketing tool, subpar contact center application

Reviewed 3 years ago

I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.

Pros

The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).

Cons

The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.

KP
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Kathleen P.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buggy system with below average support

Reviewed 7 months ago

Negative

Pros

Set up was fairly easy and customer support was responsive during early stages

Cons

The system was very buggy and customer support was all but useless when the system failed to operate basic functionality

DL
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Diego L.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Software for the Price, Compared to other Options

Reviewed 3 years ago

We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.

Pros

CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.

Cons

Reports are not as customizable as I would like.

TG
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Tiffany G.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We couldn't grow without CTM!!!!!

Reviewed 2 years ago

Overall, we are very happy with CTM because of Coalmarch. They were instrumental in the setup, and the continuous troubleshooting we do with CTM. They are extremely knowledgeable of CTM, and guide us through any additions or hurdles we come across! At the end of the day, we could not GROW the company as we have without CTM and Coalmarch!

Pros

That it is incredibly streamlined. There isn't a "phone" obstacle that CTM can't solve for your business. The tracking information alone that it is able to tell you is invaluable and being able to transition from a 9 am-5 pm business to 24-7 and streamline those calls to specific numbers and departments making it possible for our customers to talk to a real person every time and not a voicemail was the growth push we needed and call companies should be striving for! The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does. Not to miss a call because they texted instead... what more could you want being in the service industry!

Cons

The only two complaints I have about CTM is that the reporting is not very user-friendly. It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports". The second would be the CTM App. It's ineffective for inbound calls, but perfect for outbound calls, which I know they are working on updating the app.

Vendor response

Thank you so much for the great review and valuable feedback, Tiffany! We love to hear how we have helped our customers grow. Your success is our success.

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