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CallTrackingMetrics
4.6
(126)

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The Only All-in-One Call Tracking & Contact Center Solution

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(26)

CallTrackingMetrics Pricing, Features, Reviews and Alternatives

CallTrackingMetrics product overview

Price starts from

79

Per month

Flat Rate

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.

Key benefits of using CallTrackingMetrics

Truly unified communications with tracking for calls, texts, chats, and forms.

Live phone, chat, and email support available on all plans.

Detailed marketing attribution down to the keyword through reliable dynamic number insertion.

Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.

Analyze conversations as they happen and measure against campaign performance to inform your business decisions

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online

CallTrackingMetrics pricing information

Value for money

4.5

/5

126

Starting from

79

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallTrackingMetrics features

Functionality

4.6

/5

126

Total features

122

15 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
API
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Contact Management

Functionality contenders

CallTrackingMetrics users reviews

Overall Rating

4.6

/5

126

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.83/10
Rating distribution

5

4

3

2

1

92

25

6

1

2

Pros
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
Cons
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
The no. 1 calltracking tool for international businesses.

Overall rating contenders

CallTrackingMetrics FAQs

Q. What type of pricing plans does CallTrackingMetrics offer?

CallTrackingMetrics has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of CallTrackingMetrics?

CallTrackingMetrics has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CallTrackingMetrics support?

CallTrackingMetrics supports the following languages:
English


Q. Does CallTrackingMetrics support mobile devices?

CallTrackingMetrics supports the following devices:
Android, iPad, iPhone


Q. Does CallTrackingMetrics offer an API?

Yes, CallTrackingMetrics has an API available for use.


Q. What other apps does CallTrackingMetrics integrate with?

CallTrackingMetrics integrates with the following applications:
Wix, Google Analytics 360, Marin Software, Zoho CRM, Flowdock, Lead Gen & CRM (formerly SharpSpring), Zapier, Instapage, Kenshoo Infinity Suite, Unbounce, Pipedrive, Zoom, Drift, WordPress, Yalla, Adobe Analytics, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Acquisio, Snapchat, SendGrid, Slack, Google Ads, Meta for Business, CAKE, Sunwave, Kissmetrics, Bizible, Google Data Studio, Mailchimp, Twilio, Marketo Engage, AgencyAnalytics, Facebook Business Suite, HubSpot CRM, Whatagraph, VWO Testing, Shopify, Zendesk Suite


Q. What level of support does CallTrackingMetrics offer?

CallTrackingMetrics offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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