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The Only All-in-One Call Tracking & Contact Center Solution

(26)

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CallTrackingMetrics Pricing, Features, Reviews and Alternatives

CallTrackingMetrics product overview

Price starts from

79

Per month

Usage Based

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.

Key benefits of using CallTrackingMetrics

Truly unified communications with tracking for calls, texts, chats, and forms.

Live phone, chat, and email support available on all plans.

Detailed marketing attribution down to the keyword through reliable dynamic number insertion.

Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.

Analyze conversations as they happen and measure against campaign performance to inform your business decisions

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online

CallTrackingMetrics pricing information

Value for money

4.5

/5

128

Starting from

79

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallTrackingMetrics features

Functionality

4.6

/5

128

Total features

120

15 categories

Most valued features by users

Third-Party Integrations
API
Reporting/Analytics
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Contact Management

CallTrackingMetrics users reviews

Overall Rating

4.6

/5

128

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.82/10
Rating distribution

5

4

3

2

1

93

26

6

1

2

Pros
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Cons
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
The no. 1 calltracking tool for international businesses.

Overall rating contenders

CB
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Chris B.

Customer Happiness Director

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Amazing for Agencies

Reviewed 2 years ago

Transcript

Chris: Hi, my name is Chris. I'm a customer happiness director and I give Call Tracking Metrics, a five...

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Max P.

Director of Marketing Technology

Marketing and Advertising, 11-50 employees

Review source

Overall Rating

Your Basic Call Tracking Software

Reviewed 3 years ago

Transcript

Max: My name is Max. I'm a marketing technology director. I give CallTrackingMetrics a three out of five,...

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Robert K.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Goodbye physical phone! Hello soft phone!

Reviewed 4 years ago
Pros

I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.

Cons

It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.

DV
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Dominic V.

Hospital & Health Care, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Great marketing tool, subpar contact center application

Reviewed 4 years ago

I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.

Pros

The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).

Cons

The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.

KP
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Kathleen P.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Buggy system with below average support

Reviewed 2 years ago

Negative

Pros

Set up was fairly easy and customer support was responsive during early stages

Cons

The system was very buggy and customer support was all but useless when the system failed to operate basic functionality

LH
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Lynda H.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Leval Above

Reviewed 4 months ago

Overall, I am satisfied with the quality of CTM. Calls are clear and I've only had a couple of calls drop (which could more likely be an issue on the other end); I absolutely rely on the call recording to "jog" my memory or cover any possible liabilities; and I like the voicemail information I receive.

Pros

CallTrackingMetrics allows us to see through the phone to better serve our customers and place greater value on their time and ours.

Cons

The things I like least are probably more an issue of training and use, but I have had a lot of trouble with "forwarding" the line to my personal phone, transferring a call to others in the office and the way it seems to choose to toggle between "Available" and "Not Available".

TW
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Thomas W.

Industrial Automation, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The no. 1 calltracking tool for international businesses

Reviewed 4 years ago

With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.

Pros

We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer.

Cons

I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number.

CallTrackingMetrics FAQs

Q. What type of pricing plans does CallTrackingMetrics offer?

CallTrackingMetrics has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription


Q. Who are the typical users of CallTrackingMetrics?

CallTrackingMetrics has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CallTrackingMetrics support?

CallTrackingMetrics supports the following languages:
English


Q. Does CallTrackingMetrics support mobile devices?

CallTrackingMetrics supports the following devices:
Android, iPad, iPhone


Q. Does CallTrackingMetrics offer an API?

Yes, CallTrackingMetrics has an API available for use.


Q. What other apps does CallTrackingMetrics integrate with?

CallTrackingMetrics integrates with the following applications:
Wix, Google Analytics 360, Marin Software, Zoho CRM, Flowdock, Lead Gen & CRM (formerly SharpSpring), Zapier, Instapage, Kenshoo Infinity Suite, Unbounce, Pipedrive, Zoom Workplace, Drift, WordPress, Yalla, Adobe Analytics, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Acquisio, Snapchat, SendGrid, Slack, Google Ads, Meta for Business, CAKE, Sunwave, Kissmetrics, Bizible, Google Data Studio, Mailchimp, Twilio, Marketo Engage, AgencyAnalytics, Facebook Business Suite, HubSpot CRM, Whatagraph, VWO Testing, Shopify, Zendesk Suite


Q. What level of support does CallTrackingMetrics offer?

CallTrackingMetrics offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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