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CallTrackingMetrics Pricing, Features, Reviews and Alternatives
CallTrackingMetrics FAQs
Q. Who are the typical users of CallTrackingMetrics?
Q. What languages does CallTrackingMetrics support?
Q. Does CallTrackingMetrics support mobile devices?
Q. What other apps does CallTrackingMetrics integrate with?
CallTrackingMetrics integrates with the following applications:
Wix, Google Analytics 360, Marin Software, Zoho CRM, Flowdock, Lead Gen & CRM (formerly SharpSpring), Zapier, Instapage, Kenshoo Infinity Suite, Unbounce, Pipedrive, Zoom Meetings, Drift, WordPress, Yalla, Adobe Analytics, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Acquisio, Snapchat, SendGrid, Slack, Google Ads, Meta for Business, CAKE, Sunwave, Kissmetrics, Bizible, Google Data Studio, Mailchimp, Twilio, Marketo Engage, AgencyAnalytics, Facebook Business Suite, HubSpot CRM, Whatagraph, VWO Testing, Shopify, Zendesk Suite
CallTrackingMetrics product overview
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.
Key benefits of using CallTrackingMetrics
Live phone, chat, and email support available on all plans.
Detailed marketing attribution down to the keyword through reliable dynamic number insertion.
Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.
Analyze conversations as they happen and measure against campaign performance to inform your business decisions
Typical customers
Platforms supported
Support options
Training options
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CallTrackingMetrics pricing information
Value for money
4.5
/5
104
Starting from
39
Per month
Flat Rate
Pricing options
Value for money contenders
CallTrackingMetrics features
Functionality
4.6
/5
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Total features
124
15 categories
Most valued features by users
Functionality contenders
CallTrackingMetrics users reviews
Overall Rating
4.6
/5
104
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.89/10
73
22
6
1
2
Overall rating contenders
Max P.
Director of Marketing Technology
Marketing and Advertising, 11-50 employees
Review source
Transcript
Max: My name is Max. I'm a marketing technology director. I give CallTrackingMetrics a three out of five,...
Chris B.
Customer Happiness Director
Marketing and Advertising, 1-10 employees
Review source
Transcript
Chris: Hi, my name is Chris. I'm a customer happiness director and I give Call Tracking Metrics, a five...
Verified reviewer
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.
We had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.
Dominic V.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
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I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.
The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).
The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.
Kathleen P.
Real Estate, 1-10 employees
Used daily for 6-12 months
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Negative
Set up was fairly easy and customer support was responsive during early stages
The system was very buggy and customer support was all but useless when the system failed to operate basic functionality
Diego L.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.
CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.
Reports are not as customizable as I would like.
Tiffany G.
Consumer Services, 11-50 employees
Used daily for 2+ years
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Overall, we are very happy with CTM because of Coalmarch. They were instrumental in the setup, and the continuous troubleshooting we do with CTM. They are extremely knowledgeable of CTM, and guide us through any additions or hurdles we come across! At the end of the day, we could not GROW the company as we have without CTM and Coalmarch!
That it is incredibly streamlined. There isn't a "phone" obstacle that CTM can't solve for your business. The tracking information alone that it is able to tell you is invaluable and being able to transition from a 9 am-5 pm business to 24-7 and streamline those calls to specific numbers and departments making it possible for our customers to talk to a real person every time and not a voicemail was the growth push we needed and call companies should be striving for! The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does. Not to miss a call because they texted instead... what more could you want being in the service industry!
The only two complaints I have about CTM is that the reporting is not very user-friendly. It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports". The second would be the CTM App. It's ineffective for inbound calls, but perfect for outbound calls, which I know they are working on updating the app.
Thank you so much for the great review and valuable feedback, Tiffany! We love to hear how we have helped our customers grow. Your success is our success.
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