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CallTrackingMetrics Pricing, Features, Reviews and Alternatives

CallTrackingMetrics product overview

Price starts from

39

Per month

Usage Based

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.

Key benefits of using CallTrackingMetrics

Truly unified communications with tracking for calls, texts, chats, and forms.

Live phone, chat, and email support available on all plans.

Detailed marketing attribution down to the keyword through reliable dynamic number insertion.

Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.

Analyze conversations as they happen and measure against campaign performance to inform your business decisions

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online

CallTrackingMetrics pricing information

Value for money

4.4

/5

67

Starting from

39

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallTrackingMetrics features

Functionality

4.5

/5

67

Total features

124

13 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Mobile Access

Functionality contenders

CallTrackingMetrics users reviews

Overall Rating

4.5

/5

67

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10
Rating distribution

5

4

3

2

1

44

15

5

1

2

Pros
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.

AF

Andy F.

I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.

ST

Sebastian T.

Cons
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.

RW

Rhonda W.

Sometimes listening to calls is quite bad quality and hard to hear what people are saying.

AR

Anonymous Reviewer

The no. 1 calltracking tool for international businesses.

TW

Thomas W.

Overall rating contenders

Overall Rating

Your Basic Call Tracking Software

Reviewed 7 months ago

Transcript

Max: My name is Max. I'm a marketing technology director. I give CallTrackingMetrics a three out of five,...

AvatarImg
AvatarImg

Rick H.

Director of Sales

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Way more than just call tracking

Reviewed a year ago

Transcript

Rick H.: Hi, I'm Rick. I'm the director of sales for a marketing and advertising company. And I give...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Exceptional Value and the Support is Top Notch!

Reviewed 2 years ago

We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Pros

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Cons

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Alternative to Call Rail

Reviewed a year ago

It has been good.

Pros

Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.

Cons

Not as technical as CallRail. There are fewer selections on placement and connection.

Vendor response

Thank you so much for the review! It is always helpful to hear how we measure up to our competitors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Choose Another Call Tracking Company

Reviewed 14 days ago
Pros

If it would work, it would be useful in measuring offline conversions.

Cons

Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Not intuitive. Difficult to find information. Too expensive

Reviewed 23 days ago

It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.

Pros

I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.

Cons

- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.

Vendor response

Thank you for taking the time to share your feedback, Alexander. Generally speaking, assistance with technical issues through our Help Desk is available from Monday through Thursday from 7:30 a.m. to 7:30 p.m., Eastern Time and on Friday from 7:30 a.m. to 5:30 p.m. Eastern Time. Our team is available by phone call, chat, or email. With regards to the difficulties with acquiring numbers in Canada,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

The More info the better

Reviewed 7 months ago

We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Pros

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Cons

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

CallTrackingMetrics FAQs and common questions

Q. What type of pricing plans does CallTrackingMetrics offer?

CallTrackingMetrics has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of CallTrackingMetrics?

CallTrackingMetrics has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CallTrackingMetrics support?

CallTrackingMetrics supports the following languages:
English


Q. Does CallTrackingMetrics support mobile devices?

CallTrackingMetrics supports the following devices:
Android, iPad, iPhone


Q. Does CallTrackingMetrics offer an API?

Yes, CallTrackingMetrics has an API available for use.


Q. What other apps does CallTrackingMetrics integrate with?

CallTrackingMetrics integrates with the following applications:
Wix, Google Analytics 360, Marin Software, Zoho CRM, CA Flowdock, SharpSpring from Constant Contact, Zapier, Instapage, Kenshoo Infinity Suite, Unbounce, Pipedrive, Zoom Meetings, Drift, WordPress, Yalla, Adobe Analytics, Stripe, Pardot, Salesforce Sales Cloud, Acquisio, Snapchat, SendGrid, Slack, Optimizely, Google Ads, Meta for Business, CAKE, Sunwave, Kissmetrics, Bizible, Google Data Studio, Mailchimp, Twilio, Marketo Engage, AgencyAnalytics, Facebook Business Suite, HubSpot CRM, Whatagraph, VWO Testing, Shopify, Zendesk


Q. What level of support does CallTrackingMetrics offer?

CallTrackingMetrics offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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