CloudCall vs 3CX

Microsoft Teams

RingEX

Aircall

8x8 Work

Zoom Phone

Cisco Unified Communications Manager

Compare CloudCall and 3CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Center Management

Call Conferencing

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Caller ID

Caller Profiles

Campaign Management

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Data Import/Export

Employee Activity Monitoring

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Ring Groups

Role-Based Permissions

Single Sign On

SIP Trunking

SMS Messaging

Softphone

Surveys & Feedback

Unified Communications

Virtual Voicemail

Voice Mail

VoIP

VoIP Connection

Workflow Management

CloudCall

Android

Web-based

Windows

iPad

iPhone

Founder

Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered.

Project Manager

The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.

Senior Associate

The support team is excellent. I've had many pleasant correspondences with them and they truly do try to help.

The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

Financial advisor 

Excellent business tool that has increased my overall productivity and made my business run effortlessly.

This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists.

Administrative Assistant

I love that the callerID pops up so quick, its conveniently on my desktop and not just on a phone. Its easy to find people, and its easy to transfer/forward calls.

manager 

The software is easy to use and great access to all features and capabilities of the integration.

Managing Director

The phone app is great, you can use international alias numbers which is very useful for doing business internationally.

President

Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive.

Great software system and syncs with our CRM system perfectly.

Office Manager

They go above and beyond to satisfy their customers. And their support in these crazy Covid times as been priceless, supportive and amazing.

It has a great integration with our Salesforce product. Easy to maintain and config.

Director

This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well.

Director of Operations

Cloudcall is great that it integrates with Bullhorn and inserts calls and text messages right into our client/candidate records.

We need to consult with clients over the phone, call monitoring and call whispering has been incredibly useful to ensure consistency across the business.

Great product, low maintenance and easy to use.

Account Executive

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price.

CloudCall screenshot: The intelligent phone system that integrated with your CRM

CloudCall screenshot: Keep everything in your CRM and see how your teams are doing from anywhere.

CloudCall screenshot: "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta Recruitment

CloudCall screenshot: "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd

CloudCall screenshot: Work from anywhere, seamlessly, when you pair CloudCall with Salesforce, Bullhorn, Vincere, Access Recruitment CRM, LaborEdge, JobDiva and more.

CloudCall screenshot: Accelerate productivity with native AI and Automation.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice & video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Activity/News Feed

Alerts/Escalation

Audio Calls

Audio Capture

Automated Attendant

Autoresponders

Calendar Sync

Call Disposition

Callback Scheduling

Chat Transcript

Customizable Branding

Customizable Caller ID

Dashboard

Drag & Drop

Employee Directory

Fax Management

File Sharing

Live Chat

Meeting Management

Multi-Language

Offline Form

Proactive Chat

Progress Tracking

Purchasing & Receiving

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Notifications

Screen Sharing

Search/Filter

SMS Marketing

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Task Management

Linux

Call Center Customer Service Representative 

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

Estimator

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Software Developer | Network Engineer

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Freelencer

Technical support was outstanding in assisting with the troubleshooting and setup.

I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments.

Vice President Of Technology & Operations

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

Owner

It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Student

3CX was a good start for my lab's VoIP controller, it covered the bases in terms of operating physical phones, and was a great learning experience.

Person

Great, ease of use, cost savings and mobility is the ticket in the modern world.

Customer Service & Inside Sales Manager

The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.

CloudCall vs 3CX Comparison (2026)

CloudCall vs 3CX Comparison (2026)

CloudCall

3CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives