CloudCall vs 3CX

Microsoft Teams

RingEX

Aircall

8x8 Work

Zoom Phone

Cisco Unified Communications Manager

Compare CloudCall and 3CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Campaign Management

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Data Import/Export

Employee Activity Monitoring

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multiple User Accounts

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

Single Sign On

SIP Trunking

SMS Messaging

Softphone

Surveys & Feedback

Unified Communications

Virtual Voicemail

Voice Mail

VoIP

VoIP Connection

Workflow Management

Proprietary

CloudCall

iPhone

iPad

Web-based

Android

Windows

Starter

Advanced

business Administration Support

The integration of mixed services and options, it makes it easy to manage the communications within our company and outside.

Executive Recruiter

It was user friendly and had quite a few unique setting choices to personalize it to our business' needs.

Director

You have unlimited texting and calling in most countries so is cost effective from that perspective.

Founder

Loved the Bullhorn Integration, with automatic notes as it essentially functioned as "call center within ATS"

Project Manager

The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up.

Account Manager

Integration with our crm, not a cloudcall issue.

Integrations

Ease of Use

Pricing

Customer Support

Small Business

Mid-size Business

Large Enterprises

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

3CX is an open standards Cloud Communications Platform offering complete Unified Communications, out of the box. Suitable for any business size or industry, 3CX can accommodate your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.

Activity/News Feed

Alerts/Escalation

Audio Calls

Audio Capture

Automated Attendant

Autoresponders

Calendar Sync

Callback Scheduling

Call Disposition

Chat Transcript

Customizable Branding

Customizable Caller ID

Dashboard

Drag & Drop

Employee Directory

Fax Management

File Sharing

Live Chat

Meeting Management

Multi-Language

Offline Form

Proactive Chat

Progress Tracking

Purchasing & Receiving

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Notifications

Screen Sharing

Search/Filter

SMS Marketing

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Task Management

Most reviewers indicate that 3CX delivers strong value for money, with cost-saving features and a generous free version. Some reviewers feel advanced features are expensive, and they report confusion over changing pricing and licensing.

Value for money

The 3CX integration most frequently cited by reviewers is Gestionale sul Web, an enterprise resource planning product rated 5.0 out of 5 for its integration with 3CX.

By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (47% of reviewers).

Linux

3CX SMB

3CX PRO

3CX ENT

Systems and Service Operation Analyst

Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.

Business Owner

Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM.

Application Specialist

We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault.

Architect

The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.

Engineer

Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC.

Tech

Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

Technician

In the "mini pop-up"  dashboard you can have a look at the other users and their status, make internal calls and forward the external calls.

AG Director Arts and Craft Department

CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

HR and Finance Manager

For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

HR Manager

I wish there was a text feature beyond texting only people who have the 3cx app.

Manager

There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.

Director of Business Development

Contacts does not always save changes you make on contacts.

Web developer

I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline.

Inability to easily choose which number you will call from.