CloudCall vs Dialpad

RingEX

GoTo Connect

Aircall

Vonage Business Communications

8x8 Work

RingCX

Compare CloudCall and Dialpad based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Center Management

Call Conferencing

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Caller ID

Caller Profiles

Campaign Management

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Data Import/Export

Employee Activity Monitoring

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Ring Groups

Role-Based Permissions

Single Sign On

SIP Trunking

SMS Messaging

Softphone

Surveys & Feedback

Unified Communications

Virtual Voicemail

Voice Mail

VoIP

VoIP Connection

Workflow Management

CloudCall

Android

Web-based

Windows

iPad

iPhone

Founder

Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered.

Project Manager

The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.

Senior Associate

The support team is excellent. I've had many pleasant correspondences with them and they truly do try to help.

The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

Financial advisor 

Excellent business tool that has increased my overall productivity and made my business run effortlessly.

This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists.

Administrative Assistant

I love that the callerID pops up so quick, its conveniently on my desktop and not just on a phone. Its easy to find people, and its easy to transfer/forward calls.

manager 

The software is easy to use and great access to all features and capabilities of the integration.

Managing Director

The phone app is great, you can use international alias numbers which is very useful for doing business internationally.

President

Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive.

Great software system and syncs with our CRM system perfectly.

Office Manager

They go above and beyond to satisfy their customers. And their support in these crazy Covid times as been priceless, supportive and amazing.

It has a great integration with our Salesforce product. Easy to maintain and config.

Director

This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well.

Director of Operations

Cloudcall is great that it integrates with Bullhorn and inserts calls and text messages right into our client/candidate records.

We need to consult with clients over the phone, call monitoring and call whispering has been incredibly useful to ensure consistency across the business.

Great product, low maintenance and easy to use.

Account Executive

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price.

CloudCall screenshot: The intelligent phone system that integrated with your CRM

CloudCall screenshot: Keep everything in your CRM and see how your teams are doing from anywhere.

CloudCall screenshot: "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta Recruitment

CloudCall screenshot: "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd

CloudCall screenshot: Work from anywhere, seamlessly, when you pair CloudCall with Salesforce, Bullhorn, Vincere, Access Recruitment CRM, LaborEdge, JobDiva and more.

CloudCall screenshot: Accelerate productivity with native AI and Automation.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Agent Interface

AI/Machine Learning

Alerts/Escalation

Assessment Management

Automated Attendant

Call Disposition

Call Scheduling

Chatbot

Content Management

Conversation Intelligence

Dashboard

Drag & Drop

Employee Directory

Fax Management

Goal Setting/Tracking

Intent Recognition

Knowledge Base Management

List Management

Live Chat

Meeting Management

Natural Language Processing

Onboarding

Playbooks

Recommendations

Sentiment Analysis

Speech Recognition

Speech Synthesis

Third-Party Integrations

Training Management

Video Conferencing

Visual Analytics

Voicemail Transcription

Dialpad

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

Associate Pastor

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

Non-attorney Representative

Overall, I love the product. The ability to create dept's to assist  in monitoring other employees has been exceptionally useful.

Attorney

Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.

Call Center Manager

I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.

AGENCY OWNER

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.

Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.

Technical Product Manager

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

Tier II Resident Support 

Dialpad is great and easly to use have awesome features! most have for company.

Manager

Overall, I am thrilled with the quality of the calls, and the ease of use.

Director, Care Management

Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.

CloudCall vs Dialpad Comparison (2026)

CloudCall vs Dialpad Comparison (2026)

CloudCall

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives