CMNTY Platform Reviews - Pros & Cons, Ratings & more

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CMNTY Platform is a intuitive online research platform used by marketers and insights professionals for project based and continuous insights communities. CMNTY's platform and services include panel recruitment, qual + quant research activities, video focus groups, AI-powered analysis and reporting.

CMNTY Platform

Web-based

Owner of Bria Evenson Fitness, Creator of The SSHE

I love how simple it is to customize, how responsive and helpful the customer service/ reps are, how very teachable it is.

Marketing Associate

I like the customization and the ability to design it the way you want to. I also like the different widgets available and integration with other programs.

Owner/Counselor

I love how easy it is to use. It is also beautiful, easy to customize and a wonderful alternative to the dreaded FB groups I have been stuck using.

The platform is easy to use, fun to participate in and inspiring for everyone involved. There are tons of different features and even incentives to get people to participate.

Chief Financial Officer

We are running a small online group (150 users) for our best customers, and the basic version of CMNTY was a tremendous solution. Very reasonable price, great features, and easy to use.

The gamification elements are good and the feature set is nice if you don't have complex needs and expectations. The support team is very responsive.

Director, Consumer Insights

Useful functionality to create dynamic segments. Great customer service and support in helping address questions.

Founder

Better value for money than Flock or Slack which I have tried before. And the functionalities are perfect too such as with newsletters, in-messaging app etc.

Partner

The team at CMNTY is also very supportive, attentive and great to work with.

I was very satisfied overall considering I was able to launch an Insights Community in a couple of weeks and I gained very valuable insights from this project.

Qualitative researcher

Got a few complaints about mobile use of the platform.

Senior Panel Specialist

Both admins and users can jump right in thanks to the platform's intuitive design. Plus, it offers a modern interface that's easy on the eyes.

The only thing missing for me is a built-in calendar, but there is an option to link in a Google Calendar.

President

Easy to use and enough functionality to get the job done in a DIY context.

Director of Assessment

Many different nooks and crannies that are hard to get to. Took me a few days just to understand what I was looking at.

Doesn't perform well on mobile phones and tablets. Exporting data also isn't as straightforward as it could be.

Was able to organize a large group of clients.

Very intuitive.

Overall, I think CMNTY is a very useful platform that provides basic tools for market research. I also believe it adds value to companies operating in the field with a digital vision of research and mixed techniques (qualitative and quantitative). In terms of visualization, I find it a bit outdated. While it is customizable, I think there are few customization options, especially in the mobile view. Nevertheless, it's a platform I would recommend to my colleagues; it effectively covers everything related to research and is a great alternative in the Chilean market.

CMNTY Platform: A Comprehensive Tool for Market Research with Room for Improvement

Interesting tool

We have only had very positive experiences using CMNTY.  We have used it for pre-work exercises and diaries, moderating and forums -- all of which have worked together seamlessly and generated great insights.  The team at CMNTY is also very supportive, attentive and great to work with.

Excellent platform for insight generation

We use CMNTY mainly as a tool for setting online discussion forums on specific targets of our panel members. Overall, it offers satisfying service and help center is always available. 
Both admins and users can jump right in thanks to the platform's intuitive design. Plus, it offers a modern interface that's easy on the eyes.


Satisfied overall

We came in contact with CMNTY during the pandemic when everyone and their brother advertised they could do on-line focus groups. CMNTY was the only platform that truly came through for us at a reasonable price. They have consistently provided a high level of customer service, working through the kinks and developing a better and better product over the years.

Great people to work with 

AMAZING community platform for those looking for ease and high functionality!

Best community building software we have found

Excellent online solution for customer group

The ability to connect my community with one another at an affordable price range.

I finally found a platform that could support my community in connecting and collaborating 

Hi Michelle! Thank you so much for taking the time to review our software. Glad to hear this was a great solution for you and looking forward to watching your community grow!

easy WSYWIG for non-tech users. 

I am BEYOND excited about this platform. It is SUPER simple to use and very effective!

I was very satisfied overall considering I was able to launch an Insights Community in a couple of weeks and I gained very valuable insights from this project. 

CMNTY Experience

So far, my experience has been positive overall. We are still in the build-out phase and have not gone live with it yet, so more will develop in the coming months.

Online Community Platform

Slick, simple to use, great support behind the scenes.

It was a good overall experince

communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.

We adopted the platform as our "new Intranet with extranet capabilities" and it works well for that!

Hi Douwe! 

Thank you for making the comparison with LEGO. That's a huge compliment to us! 

You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released.

Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it!

Easy and professional

All in one place - communicating, sharing, and receiving requests from our users.

CMNTY Platform is a perfect platform that has allowed our small trainer really interact!

It allowed our organisation to quickly and easily create a reliable central communication hub. 

Certainly the most user friendly platform I have experience. I highly recommend it.  

Depending on your needs and use case it's a good product

Good platform that serves our needs .

Higher user engagement and brand building

Very easy to setup!

We used CMNTY for our recent 2-day virtual event, and currently use it for my membership group.

We are using the platform as a tool with our member community. Community allows us to effectively communicate our companies features and benefits to thousands across the US. 

CMNTY Platform Reviews (2025)

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Pros and cons

35 reviews