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Dialpad vs Gong.io Comparison

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Good recommendations?

Dialpad logo

Dialpad

78pts

Gong.io logo

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98pts

Overview

Category Leaders

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...

Category Leaders

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

522

5

4

3

2

1

275

162

49

13

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.8

538

5

4

3

2

1

452

80

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.

Pros

Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).

Cons

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Every once in a while, there will be some choppy calls, which can be frustrating.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Cons

It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features83
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Contact Management
  • Content Delivery
  • Content Management
  • Contextual Guidance
  • Conversation Intelligence
  • Correlation Analysis
  • Dashboard
  • Data Management
  • Deal Management
  • Drag & Drop
  • Employee Directory
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Transfer
  • For Call Centers
  • For Sales Teams/Organizations
  • Goal Setting/Tracking
  • IVR
  • Inbound Call Center
  • Intent Recognition
  • Knowledge Base Management
  • Labor Forecasting
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Queue Management
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Sales Activity Management
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Speech Recognition
  • Speech Synthesis
  • Statistical Analysis
  • Third-Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Total features53
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Contact Management
  • Content Delivery
  • Content Management
  • Contextual Guidance
  • Conversation Intelligence
  • Correlation Analysis
  • Dashboard
  • Data Management
  • Deal Management
  • Drag & Drop
  • Employee Directory
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Transfer
  • For Call Centers
  • For Sales Teams/Organizations
  • Goal Setting/Tracking
  • IVR
  • Inbound Call Center
  • Intent Recognition
  • Knowledge Base Management
  • Labor Forecasting
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Queue Management
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Sales Activity Management
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Speech Recognition
  • Speech Synthesis
  • Statistical Analysis
  • Third-Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations73
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations63
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Financial Services, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gong.io logo

Gong.io

Tons of features with AI built in

Reviewed 4 years ago
Pros

It's really smart. It finds out who's talking when, for how long, and if it's too long. Gives you plenty of data to try and fix your calls to make them more conversational and help you improve where you struggled.

Cons

I don't like how it takes over a day to import calls from DialPad VoIP

LH
AvatarImg

Lauren H.

Financial Services, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Gong.io logo

Gong.io

review

Reviewed 4 years ago
Pros

The features are really unique and cool when you have a growing sales team that needs phone training and product pitch help. I like how one can jump to important info (i.e. objections, product feedback)

Cons

Syncing with Dialpad. Not as necessary for the short, quick calls I have with customers.

AvatarImg
AvatarImg

Jonathan T.

Internet, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Gong.io logo

Gong.io

Great Promise, Hard to Use

Reviewed 5 years ago

We used Gong.io to gain insights into our sales conversations.

Pros

I love when it recorded calls, created a transcript, and gave some stats on talk time, patience, monologues, etc.

Cons

It's a bear to get it to record my calls. We use Dialpad and HubSpot, and it never really got set up correctly. What's worst is that to record video calls via Zoom, it joins as a 3rd participant, which means you're on a 40-minute clock on the free version. Pretty much makes Zoom Pro a necessity if you're trying to do product demos and close the sale then and there.