Dialpad vs Gong.io

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Access Controls/Permissions

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assessment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking Metrics

Call Transfer

Campaign Management

Chatbot

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Content Management

Conversation Intelligence

Dashboard

Drag & Drop

Employee Directory

Fax Management

File Transfer

Goal Setting/Tracking

Inbound Call Center

Intent Recognition

Knowledge Base Management

List Management

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

Onboarding

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Playbooks

Power Dialer

Predictive Dialer

Queue Management

Recommendations

Recording

Reporting/Analytics

Sentiment Analysis

Single Sign On

SIP Trunking

Speech Recognition

Speech Synthesis

Third-Party Integrations

Training Management

Unified Communications

Video Conferencing

Visual Analytics

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Reviewers appreciate that Dialpad offers many features within standard pricing and they indicate the service is cost-effective. However, some users report hidden fees and surcharges, and they feel costs can escalate with advanced features or more users.

Value for money

Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is VoIP (35% of reviewers).

Dialpad

Windows

iPad

Web-based

Android

iPhone

RingEX

Vonage Business Communications

RingCX

GoTo Connect

Zoom Workplace

Aircall

Five9

Twilio

Ooma Office

Grasshopper

8x8 Work

Kixie PowerCall

CloudTalk

Google Voice

Standard

Enterprise

Inconsistent audio performance

Director of Relationships

You need to have a ethernet set up or an extremely high-speed internet for clarity.    If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems.

58% of reviewers feel negative about Dialpad’s audio quality. Users often experience issues with headsets, Bluetooth devices, or switching between audio sources, leading to muffled or garbled sound. They report that audio sometimes fails to connect properly, requiring app restarts or troubleshooting. Reviewers say that sound quality can degrade with lower bandwidth, and occasional choppiness or echo affects call clarity. Many find managing audio settings confusing, especially when using multiple devices, and mention that these problems disrupt their workflow and client interactions.

Noticeable call latency issues

Advertising Manager

There is a significant delay between when you speak and when your voice is heard by the person on the other end of the line.

75% of reviewers feel negative about Dialpad’s call delay. Users frequently report a lag between speaking and being heard, which disrupts conversations and can make communication challenging. They mention that delays are more pronounced with unstable or slow internet connections, sometimes resulting in missed calls or delayed notifications. Reviewers say that call setup can be slow, and occasional connection issues lead to dropped or choppy calls. Many users find these latency problems frustrating, especially during important business calls, and note that it impacts their overall experience.

Recurring software glitches

55% of reviewers feel negative about Dialpad’s bugs and technical issues. Users report frequent glitches, such as app freezes, crashes, and features not working as expected. They mention that updates sometimes introduce new problems or fail to resolve existing ones. Reviewers say that integration with other platforms can be unreliable, and some features are inconsistent across devices. Many users express frustration with the need to restart the app or device to fix issues, and note that these recurring problems hinder productivity and create additional support needs.

Unresponsive customer service

I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month.

What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account.

54% of reviewers feel negative about Dialpad’s customer support. Users describe slow response times, unresolved billing disputes, and difficulty canceling or modifying accounts. They report that support interactions often require multiple follow-ups and that representatives sometimes lack accountability or provide incomplete solutions. Reviewers mention that communication is mostly via email or chat, with limited direct assistance. Many feel that customer service is unhelpful when dealing with contract or technical issues, leading to prolonged frustration and, in some cases, financial loss.

Unreliable call handling features

Customer Success Manager

We constantly have dropped calls and when I do connect, it takes up to 45 seconds to hear the customer and for them to hear me.

Regional Manager

While attempting to make calls I cannot drop the outbound call to pick up the incoming call so you lose both calls.

38% of reviewers feel negative about Dialpad’s call management. Users report dropped calls, missed notifications, and problems with transferring or forwarding calls. They say that managing call queues and searching call history can be cumbersome, especially for teams needing efficient workflows. Reviewers mention issues with caller ID accuracy, integration with contact lists, and difficulties handling multiple calls. Many find that the system’s reliability is inconsistent, which affects their ability to provide timely responses and maintain smooth business operations.

Empowering small businesses

95% of reviewers feel positive about Dialpad’s suitability for small businesses. Users say the service offers affordable pricing and essential features that help small teams operate efficiently. They appreciate the flexibility to scale up as their business grows and value the ability to provide professional service without investing in expensive hardware. Reviewers mention that the platform’s all-in-one plan covers their core needs, making it easy to get started. Many small business owners find that Dialpad enables them to work on the go and maintain a professional image, which is crucial for their operations.

Quick and simple setup

Operations Manager

It's super simple to set up on the desktop and the app for on-the-go usage.

Director of Technology & Product

Dialpad is a solid platform that is very easy to set up and configure, and relatively cost effective, in relation to other platforms on the market.

91% of reviewers feel positive about Dialpad’s setup process. Users report that getting started is fast and straightforward, with minimal technical hurdles. They appreciate that the admin interface is user-friendly, making it easy to configure settings and add new users. Reviewers mention that deployment is smooth, whether for individuals or scaling up for larger teams. Many say that the onboarding process requires little training, allowing their organization to transition quickly. Some users highlight that setup is hassle-free both on desktop and mobile, making it accessible for all employees.

Continuous updates and insights

87% of reviewers feel positive about Dialpad’s ongoing improvements and analytics features. Users note that the platform is regularly updated with new functionalities and user experience enhancements. They value the reporting tools, which help visualize call data and productivity metrics, supporting better business decisions. Reviewers appreciate that the software evolves to meet their needs and that feedback is often incorporated into updates. Some users mention that analytics help them track team performance and customer interactions, making it easier to identify areas for improvement and growth.

Intuitive everyday usability

Further, I find Dialpad easy to use in my daily work.

96% of reviewers feel positive about Dialpad’s ease of use. Users say the platform is straightforward and simple to navigate, allowing them to accomplish tasks quickly without confusion. Reviewers appreciate that the interface is clean and visually appealing, which helps them focus on their work. Many find it easy to manage calls and messages, even when working remotely or traveling. They indicate that the app’s simplicity reduces training time and makes onboarding new team members hassle-free. Some users highlight that using Dialpad feels as natural as using their mobile phone, making daily communication effortless.

Seamless multi-device flexibility

Executive Assistant

I can easily work on my computer station, use it in a browser or the software application, I also have it on my phone and that feature allows me to be more flexible and available to my company.

92% of reviewers feel positive about Dialpad’s phone and desktop integration. Users appreciate being able to make and receive calls from their computer, mobile phone, or even a desk phone, providing flexibility to work from anywhere. They highlight the convenience of switching calls between devices without interruption and value not being tied to a physical office phone. Reviewers find it helpful that the same number can be used across platforms, making it easier to stay connected with clients and colleagues. Many say this integration supports remote work and enhances their team’s mobility.

Director of Operations

Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.

Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift.

Further, I like that Dialpad can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go.

Director of customer support and success

The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly

Administrative Assistant

I had some issues with the login and password not working when I tried to login and after multiple attempts I realized I was using my login and password for talk, message, and meet and not video conferencing. Once I figured that out it was so simple.

The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution.

You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages.

Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support  team.

Operations Supervisor

What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version.

Agent

Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability.

National Recruiting Director

I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.

I do enjoy that dial pad integrate with our main CRM system HubSpot.

The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use.

Owner

The support team wouldn't help me because I didn't upgrade to a higher tier....wtf?

The phone app works on iPhones, and the desktop app functions well.

Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly.

Facilities Specialist

Unfortunately, pictures aren't always received by the recipient, even though they show as sent.

Director of Human Resources

I think it is okay because we transferred our workforce to remote and needed the option to have inbound and outbound calling

Director, IT

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and  the video calls and AI-driven transcription services are stellar.

Customer service is very slow and do not remedy problems, they just send you in circles.

These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time.

It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.

It has all the features you need Call recording, call monitoring, call history, and texting, the list goes on.

Director of Telecommunications

Multiple calls with same ANI would result in first call going proper IVR workflow.  

Troubleshooting issues feels slow & ineffective, even after escalated.

This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating."

SMS suffers from inadequate customer support.

Co-founder

Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box.

After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums.

I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7.

Director of Property Management

We sent in written notice immediately upon setup to not have our contract auto-renew.

Dialpad vs Gong.io Comparison (2026)

Dialpad

Gong.io

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives