Five9 vs 3CX

Microsoft Teams

Talkdesk

CXone Mpower

8x8 Work

Genesys Cloud CX

Zoom Phone

Compare Five9 and 3CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Activity Dashboard

Agent Interface

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Appointment Management

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Callback Scheduling

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Contact Database

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Employee Coaching Tools

Employee Management

Employee Reward Programs

Employee Scheduling

Event Triggered Actions

FCC Compliance

Feedback Management

File Transfer

For Call Centers

For iPad Devices

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Knowledge Management

KPI Monitoring

Labor Forecasting

Lead Distribution

Lead Generation

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multiple Scoring Models

Multiple Scripts

Negative Feedback Management

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Power Dialer

Predictive Analytics

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Five9

Linux

Web-based

Windows

iPad

Cloud Consultant

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

Administrator

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

Customer Engagement Manager

Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.

sales

But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.

It has been over the top positive and consistent with feedback from my peers.

Technology Integration Specialist

We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.

Recruitment & Research Associate

Overall Recommendation- Very useful application, good value for money.

Technical Support Specialist

Our company is losing their mind with this software and already on the hunt for new call center software to replace.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Cost effective - easy to use - helps with contact rate.

Call Center Agent 

I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.

Supervisor

It takes too long to start and some features are confusing.

Technical Support 4

Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.

Independant contractor

This product is user friendly and very easy to setup and use.

Call Center Supervisor

Very dependable service, great customer support.

Service Desk Associate

Great experience with Five9. I use it every day to take incoming calls from our clients.

Call Center Employee

I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.

Five9 screenshot: Five9 Supervisor view for monitoring agents

Five9 screenshot: Five9 Agent dashboard with performance metrics

Five9 screenshot: Five9 Supervisor dashboard with reports on KPIs

Five9 screenshot: Five9 Email customer service

Five9 screenshot: Five9 Outbound call management

Five9 screenshot: Five9 Live chat support

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Five9 vs 3CX Comparison (2026)

Five9

3CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives